Chapter 9 Business

The acronym for using computers to design products is referred to as

CAD

process is when long production runs turn out finished goods over time.

continuous

What strategy focuses on a company deciding where to locate its operations?

facility location

The value producers add to materials in the creation of goods and services is the definition of utility.

form

The value added to inputs during the creation of a product is called

form utility

List the steps in the production process with the first step at the top.

inputs, production control, outputs

The basic premise of just-in-time inventory is:

minimum inventory is kept on hand

When providing a service the goal of _______ ___________ is to create a good experience for the customer.

operations management

planning helps to solve issues related to facility layout, facility location, and inventory control.

operations management

The task of involves the buying of all materials needed by the organization; also called procurement.

purchasing

Uses of sensors to control manufacturing processes include:

the measurement of the thickness of material measuring humidity

An additive manufacturing process that creates a product one layer at a time using a nozzle similar to those in inkjet printers is:

3D printing

Choose the answer that refers to a production process that puts components together.

Assembly

Putting together components is the

Assembly

_____ is a significant question because, once the decision has been made and implemented, the firm must live with it due to the high costs involved.

Facility location

Which sector has lost more jobs due to technological changes?

Manufacturing

The Malcolm Baldrige National Quality Award is to honor companies that show quality in seven key areas and have customer satisfaction ratings higher than competitors.

True

3D printing is a production process also known as

additive

Industrial robots have completely changed manufacturing because they:

can work 24/7 with great precision reduce costs improve productivity

Tremendous career opportunities exist in operations management as manufacturing and service companies attempt to remain in the global market.

competitve

In order to be a quality organization, a firm must:

consistently produce what the customer wants

A production process like that of a chemical plant where the process has long runs during production is called a(n)

continuous

The main idea behind mass production is to produce a large number of a limited variety of products at a very low

cost

Sometimes a company is willing to spend millions to move their facility from one location to another in order to increase buyer traffic, drawing more potential

customers

Ordering a new suit that will be made specifically for you by a tailor is an example of which process?

customization

Jordan added racing stripes and high quality speakers to his new car to

customize

is to make a unique product or service for a specific individual.

customize

The physical arrangement of resources in the production process refers to:

facility layout

Examples of a problem solved by operations management planning as it relates to manufacturing include:

facility location inventory control

Designing machines to do multiple tasks so they can produce a variety of products is called computer-aided design.

false

When machines are programmed to do multiple tasks in order to produce a variety of products, a firm is said to be employing

flexible manufacturing

Because of , more flexibility in choice of business location has increased while allowing firms to remain competitive.

information technology

Choosing facility location has become more flexible for both companies and employees through the use of ________ __________ such as texting, teleconferencing, cell phones, and email.

information technology

Using an Internet-focused strategy, operations managers are outsourcing design, production, and shipping to other firms. This process is called a(n):

inter-firm process

Many rapidly growing firms are outsourcing areas like engineering, design, and manufacturing with the use of the ___________ thus, developing an inter-firm approach to operations management.

internet

The inventory method is designed to keep a minimum of parts, supplies, and other materials on hand just in time to go on the assembly line.

just-in-time

The goal of operations management is to:

keep operations running efficiently create a good experience for the customer

manufacturing refers to the production of goods using less of everything.

lean

Using less human effort, less manufacturing space, less investment in tools, and less engineering time is the basic premise of

lean manufacturing

The birth of information technology such as texting and email is giving firms and employees increased flexibility to choose while staying competitive.

locations

Technological changes have had more of an effect on the sector when compared to the sector.

manufacturing, service

The type of production that does not concern itself with customer preferences, but instead focuses on making a large number of a few products is called

mass

Using sales forecasts to make sure needed parts and materials are available at the right time and place using a computer--based operations management system is the definition of

material requirement planning

A manager responsible for producing products, and delivering them on time, on budget, and to specifications is likely a(n)

operations

Ensuring that products are manufactured and delivered on time, on budget, and to specifications is the role of which manager in an organization?

operations

Global competition grows stronger each year making the future of robust with career opportunities

operations management

The production process should be a sequence of steps starting with inputs, followed by production control, and ending with:

outputs finished products

Industrial robots can work 24 hours a day, seven days a week with great

precision

Using factors like land, labor, and capital to create goods and services is referred to as

production

is the creation of finished goods and services using land, labor, capital, entrepreneurship, and knowledge.

production

Companies sometimes spend millions to move location:

proximity to customers

Finding the highest quality material resources, the best suppliers, and then negotiating the best prices are all responsibilities of someone in a ____________ role.

purchasing

Maintaining refers to consistently producing what the customer wants while reducing errors before and after delivery to the customer.

quality

MRP is a computer based operations management system that uses ______ to make sure that needed parts and materials are available at the right time and place.

sales forecasts

When a computerized data control detects a problem, it notifies someone to make needed changes.

sensor

ISO is a worldwide nongovernmental federation of national ________ bodies

standard

The purpose of the Malcolm Baldrige National Quality Award is that it sets a(n) for overall company quality using several key areas for measurement.

standard

ISO is not part of the government, but is a federation of national

standards

The role of the operations manager is to ensure products are delivered:

to specifications on budget on time

Facility layout depends greatly on the processes that are to be performed.

true

True or false: Computers are used to design products when CAD is employed.

true