chapter 9 - gendron

Generally, no more than ________ of an organization's technology investment should be in trailing-edge technologies.

10-20%

In order to create a technology S-curve, at least ________ points should be plotted as this may give enough data to approximate an S-curve

3-4

________ provides a convenient way to describe a complex concept using a tiered (branch and leaf) approach

A utility tree

ROI = ________.

Any of the above equations can be used to calculate ROI.

. ________ is used to quantitatively evaluate whether to follow a particular course of action or to choose between different courses of action, and can take into account financial considerations as well as intangible attributes

CBA

In the ________ approach to evaluating ICT implementation, utility changes brought about by investment in information technology are examined

ECONOMIC

The ________ tells whether a proposed relationship between the independent and dependent variables in regression analysis are statistically significant

F-statistic

________ includes identifying and evaluating attributes, assigning relative weights, aggregation, and multiple comparisons

MAUT

. ________ is used to determine the difference between the present value of cash inflows and the present value of cash outflows

NPV

When CBA expected payback cannot be simply calculated, ________ is a better indicator of the financial value derived from an investment

NPV

________ is a financial estimate that includes direct and indirect costs

TCO

"________ is a widely held theory that as a technology becomes more mature and reaches a natural or physical limit, the ability to improve performance takes an ever-increasing amount of effort

THE TECHNOLOGY S-CURVE

The ________ perspective in the BSC includes measurements of market share

customer

During the initial stage of the technology S-curve _______

a lot of experimentation results in less payback

________ is a metric that will allow the organization to determine whether it is meeting its objective

a measure

. The output of a regression analysis indicates an adjusted R-squared value of 0.1095234, which indicates that ________.

a small percentage of the variation in net profit (dependent variable) may be explained by the chosen independent variable

________ is a level at which the organization will determine whether it has met its objective.

a target

A return on investment calculation can ________.

all of the above

Measurements of proposed or existing ICT implementations must be taken to ________.

all of the above

When developing a BSC, the business systems analyst needs to ______.

all of the above

________ is a clear statement of what the organization is attempting to accomplish

an objective

In MAUT, aggregation is often calculated by ________.

average the customer rating within each attribute, and multiplying customer attributes average rating with the manager average importance rating, and then adding the result for each attribute to arrive at a composite score

Translating the vision, communicating and linking, business planning, and feedback and learning are the four processes used in the ________.

balanced score card

________ technologies are new technologies with little or no immediate benefit to an organization

bleeding-edge

________ technologies are often in the development stages and are nascent in the marketplace

bleeding-edge

. When measuring ICT implementations, a business systems analyst must measure ________.

both a and b

BSC provides a balance between ________ indicators.

both a and b

ICT implementation brings value to an organization. This value is shown through ________.

both a and b

ICT infrastructure changes and processes changes can be made through ________.

both a and b

The ________ process in the BSC ties objective to various financial and nonfinancial measures

communicating and linking

In terms of technology justification models, ________ approaches are based on utility and allow "soft" indicators to be analyzed

economic

The amount of satisfaction that something brings to a situation is an attribute of ________.

economic utility

When the correlation statistic is ________, ICT expenditure is unrelated to net profit.

equal to 0

When the correlation statistic is ________, IT expenditures increase proportionally with net profits.

equal to 1

Cost benefit analysis is a tool used in the ________ approach to measuring the value of technology investments

financial

In terms of technology justification models, ________ approaches are those measures traditionally used and understood by accounting staff

financial

In the ________ approach to evaluating ICT implementation, decisions to invest are examined in terms of capital investment options

financial

The ________ perspective of the BSC allows an organization to measure economic impact.

financial/resource

To test for multicollinearity, a correlation matrix should be computed for the ________.

independent variables

Training, outage, and breach are examples of ________.

indirect costs to an organization

In order to determine the Total Cost of Ownership of ICT infrastructure, it is important to consider ________.

indirect expenses as well as direct expenses

Approximately 50-75% of an organization's technology investment should be in ________ technologies

leading edge

The ________ perspective of the BSC emphasizes what the organization must do to create long-term growth and improvement

learning and growth

The variance approach and the process approach ________.

measure ICT payoff

Compared to measuring how ICT affects a process, measuring the overall business value provided by ICT implementation is ________.

more difficult

A dependent variable in regression analysis ________.

neither a nor b

In terms of measurement, customer satisfaction is an example of ________.

soft indicator

________ conditions are those that explain the variance in ICT payoff when measuring the financial payoff brought about by ICT infrastructure implementation

sufficient

The ________ can provide organizations with some guidelines regarding how to allocate their investment in technology

technology trend curve

. In terms of the technology S-curve, a company should adopt a new technology when ________.

that new technology is just entering the steep stage of the curve

A correlation matrix for two independent variables within a regression analysis was found to equal 0.224 This means ________.

that there is a low correlation between the two variables

ROI is used to compare two alternatives for technology investment. Based on ROI, Option 1 would be chosen over Option 2 when ________.

the ROI for Option 1 is higher than that for Option 2

________ is a unified manner to monitor ICT projects and to determine ICT payoff

the balanced score card

Financial/resource, customer, internal business process, and learning and growth are ________.

the perspectives of the BSC

________ technologies may be suitable to meet today's needs, but may be expensive to maintain and expensive or impossible to modify

trailing-edge

The first process in BSC is ________.

translating the vision

The amount of satisfaction that something brings to a situation" defines ________.

utility

A ________ is clear statements indicating the value delivered by an organization to its customers

value proposition

The vertical axis (y-axis) when creating a technology S-curve ________.

will indicate the performance criteria