Chapter 9 Intro to business

Theory X and Theory Y are most closely associated with

Douglas mcgregor

The person primarily associated with the Hawthorne studies is

Elton Mayo

What is an advantage of job enrichment?

It enhances a worker's feeling of responsibility

What is a drawback of job rotation?

It is unable to totally eliminate the problem of boredom.

In the context of employee motivation theories, Theory Z includes many elements associated with the ________ approach to management.

Japanese

What is the rationale behind job enlargement strategies?

Jobs are more satisfying as the number of tasks performed by an individual increases.

What was the ultimate result of the Hawthorne studies?

They marked the beginning of a concern for human relations in the workplace.

A compressed workweek is

a four-day or shorter period in which employees work 40 hours.

According to Herzberg's theory, the presence of which of the following factors is likely to motivate employees though their absence may not result in dissatisfaction?

achievement

The field of human relations has become increasingly important over the years as businesses strive to understand how to do all of the following EXCEPT

boost company sales.

job______ is the incorporation of motivational facts such as opportunity for achievement, recognition, responsibility, and advancement into a job

enrichment

A work program that allows employees to choose their starting and ending times, as long as they are at work during a specified core period is called

flextime

High morale contributes to

high returns to stakeholders.

Which of the following is labeled the Hawthorne effect?

increase in productivity regardless of physical conditions

A(n) ________ is the personal satisfaction and enjoyment that a person feels from attaining a goal.

intrinsic reward

All of the following are ways to retain good employees EXCEPT

micromanaging employees

An inner drive that directs a person's behavior toward goals is called

motivation

According to Maslow, humans devote all their efforts to satisfying ________ needs until they are met. Only when these needs are met can people focus their attention on satisfying the next level of needs.

physiological

A compressed workweek is most likely to

reduce a company's operating expenses.

expectancy theory

states that motivation depends not only on how much a person wants something but also on the person's perception of how likely he or she is to get it

All of the following are assumptions of Theory Y EXCEPT

the average worker has relatively little ambition

McGregor's Theory Y corresponds to

the humanistic view of management

The approach that suggests that imagination, ingenuity, and creativity can help solve organizational problems is

theory y