Chapter 9 Intro to business
Theory X and Theory Y are most closely associated with
Douglas mcgregor
The person primarily associated with the Hawthorne studies is
Elton Mayo
What is an advantage of job enrichment?
It enhances a worker's feeling of responsibility
What is a drawback of job rotation?
It is unable to totally eliminate the problem of boredom.
In the context of employee motivation theories, Theory Z includes many elements associated with the ________ approach to management.
Japanese
What is the rationale behind job enlargement strategies?
Jobs are more satisfying as the number of tasks performed by an individual increases.
What was the ultimate result of the Hawthorne studies?
They marked the beginning of a concern for human relations in the workplace.
A compressed workweek is
a four-day or shorter period in which employees work 40 hours.
According to Herzberg's theory, the presence of which of the following factors is likely to motivate employees though their absence may not result in dissatisfaction?
achievement
The field of human relations has become increasingly important over the years as businesses strive to understand how to do all of the following EXCEPT
boost company sales.
job______ is the incorporation of motivational facts such as opportunity for achievement, recognition, responsibility, and advancement into a job
enrichment
A work program that allows employees to choose their starting and ending times, as long as they are at work during a specified core period is called
flextime
High morale contributes to
high returns to stakeholders.
Which of the following is labeled the Hawthorne effect?
increase in productivity regardless of physical conditions
A(n) ________ is the personal satisfaction and enjoyment that a person feels from attaining a goal.
intrinsic reward
All of the following are ways to retain good employees EXCEPT
micromanaging employees
An inner drive that directs a person's behavior toward goals is called
motivation
According to Maslow, humans devote all their efforts to satisfying ________ needs until they are met. Only when these needs are met can people focus their attention on satisfying the next level of needs.
physiological
A compressed workweek is most likely to
reduce a company's operating expenses.
expectancy theory
states that motivation depends not only on how much a person wants something but also on the person's perception of how likely he or she is to get it
All of the following are assumptions of Theory Y EXCEPT
the average worker has relatively little ambition
McGregor's Theory Y corresponds to
the humanistic view of management
The approach that suggests that imagination, ingenuity, and creativity can help solve organizational problems is
theory y