Chapter 9 Pre-Quiz

Formal

_________ ties refer to relationships with coworkers, bosses, and others we know because of the roles we hold.

Encoding

_________________ is the process through which the symbols that carry a message are sent to the receiver.

pull

An information ___________ occurs when someone receives the information they requested.

downward

Cheryl reaches out to Ahmed to let him know that he is doing a great job. If Cheryl is Ahmed's boss, then this is an example of which type of communication?

less social interaction with coworkers

Employees who telecommute have ______________ than those who do not.

False

Implied verbal and nonverbal cues are least important when managers engage in cross-cultural communications.

d. all of these

Training in using _____________ can help managers and employees reduce misunderstandings and enhance communication efficiency. a. e-mail b. instant messaging c. blogs d. all of these

d. all of these

Walking with slumped shoulders and with your head down, speaking in a flat tone, and fidgeting often communicates that you are____________ a. indecisive b. negative c. inexperienced d. all of these

horizontal communication

What type of communication occurs when someone in an organization communicates with others at the same organizational level?

b. Standing as close to the candidate as possible.

Which of the following is not a recommended suggestion for running an effective job interview meeting? a. Make any necessary accommodations if the candidate has a disability. b. Standing as close to the candidate as possible. c. Ask specific questions that are relevant to the job. d. Trying to sell the candidate on the opportunity.

d. all of these

Which of the following is/are typically located on a company intranet? a. portals b. webcasts c. wikis d. all of these

feedback

Within the communication process, a check on the success of the communication is called __________________.