Chapter 9 Pre-Quiz
Formal
_________ ties refer to relationships with coworkers, bosses, and others we know because of the roles we hold.
Encoding
_________________ is the process through which the symbols that carry a message are sent to the receiver.
pull
An information ___________ occurs when someone receives the information they requested.
downward
Cheryl reaches out to Ahmed to let him know that he is doing a great job. If Cheryl is Ahmed's boss, then this is an example of which type of communication?
less social interaction with coworkers
Employees who telecommute have ______________ than those who do not.
False
Implied verbal and nonverbal cues are least important when managers engage in cross-cultural communications.
d. all of these
Training in using _____________ can help managers and employees reduce misunderstandings and enhance communication efficiency. a. e-mail b. instant messaging c. blogs d. all of these
d. all of these
Walking with slumped shoulders and with your head down, speaking in a flat tone, and fidgeting often communicates that you are____________ a. indecisive b. negative c. inexperienced d. all of these
horizontal communication
What type of communication occurs when someone in an organization communicates with others at the same organizational level?
b. Standing as close to the candidate as possible.
Which of the following is not a recommended suggestion for running an effective job interview meeting? a. Make any necessary accommodations if the candidate has a disability. b. Standing as close to the candidate as possible. c. Ask specific questions that are relevant to the job. d. Trying to sell the candidate on the opportunity.
d. all of these
Which of the following is/are typically located on a company intranet? a. portals b. webcasts c. wikis d. all of these
feedback
Within the communication process, a check on the success of the communication is called __________________.