Chapter 9 Quiz
Diverse input is best found in groups of more than ________________ members.
12
Your coworker Tom has been gossiping and spreading rumors about other team members. In recent meetings, he has also been publicly blaming others for his own mistakes. Just yesterday, you saw him taking personal items from another employee's cubicle. How would you characterize Tom's behavior?
Deviant workplace behavior
According to the punctuated-equilibrium model, when does marked acceleration of activity occur?
During the group's last meeting
A significant experiment conducted on how individual behavior is influenced by group norms is known as the ______________________.
Hawthorne studies
Which of the following is NOT TRUE about high-status people?
High-status people participate less actively in group discussions.
A manager wants to increase the cohesiveness and productivity of project teams within his organization. What should he do for the groups?
Increase the amount of time group members spend together.
________ are natural formations in the work environment that appear in response to the need for social contact. Three employees from different departments who regularly have lunch or coffee together are an example of this type of unit.
Informal groups
Within groups, individuals can take on responsibilities, both formal and informal, within the organization. The set of expected behavior patterns attributed to someone occupying a given position in a social unit are called what?
Roles
________ proposes that people have emotional reactions to the failure or success of their group because their self-esteem gets tied into the group's performance.
Social identity theory
Which of the following groups is most likely to pass through the sequencing of activities known as the punctuated equilibrium model?
Temporary groups with a finite deadline
Which of the following is the definition of a group?
Two or more individuals interacting and interdependentTw
One general drawback of group decision-making is __________________.
ambiguous responsibility
Lloyd does not really define himself in terms of his organization. He has been experiencing low identification with his firm. His manager has been increasingly concerned as a result of Lloyd's decreased satisfaction because he knows it is likely that Lloyd will experience: ________________.
decreased OCBs
Pam is stressed out over what to do about a co-worker who is constantly making personal calls, although there is a strict policy that personal calls are not to be made on company time. Hearing about this issue, Lemont expressed his own dissatisfaction with a couple of female co-workers who were constantly making sexually explicit jokes around him. Ginger just wishes everyone would stop talking about everyone else all the time because she can't seem to get anything done. These are all examples of _____________________.
deviant workplace behavior
A side-effect of diversity within groups might be __________________.
faultlines
Alberto is concerned with the low performance level of his team. Recently he has observed a tendency for team members to enthusiastically support the idea and withhold their dissenting opinions. Once an idea is presented, everyone simply goes along with it and foregoes a robust discussion of the pros and cons. It is likely that Alberto's team is experiencing ________.
groupthink
Umberto and Keisha have both been members of their organization's computer services group for over a year. During that time, the group has been trying to decide whether to go with a Microsoft server for e-mail or another e-mail system. There has been much debate back and forth with no resolution. Although Umberto and Keisha both believe that there are better alternatives, the group leader and manager of the department are really pushing for the Microsoft server and so despite some misgivings, Umberto and Keisha agree with the decision to go with the Microsoft server. This is an example of______________________.
groupthink
When a work group is high in ________________, deceit, amorality, and rudeness tend to be more pronounced.
psychopathy and aggression
Jeff aspires to be a member of the golf team at work. He has begun to dress like the members, wearing khakis and polo shirts each Friday to work and has joined the same country club. He goes out of his way to speak to the golf team members in the hallway and has purchased the same brand of golf clubs all the team members own. The golf team would be considered Jeff's __________.
reference group
According to the punctuated-equilibrium model, groups experience a transition halfway between the first meeting and the official deadline ____________.
regardless of the length of the project time frame
Rajin has recently been appointed the leader of a task group at work, which has historically met every Thursday evening from 5p.m. to 6p.m. Most of the members of the group have organized their schedules around this time. Rajin, however, has also taken on the role of Little League coach for his son's baseball team on the same night at the same time and has promised the team the time would not change. This is an example of ________________.
role conflict
When two or more role expectations are contradictory, this is known as ________.
role conflict
Our view of how we are supposed to act in a given situation is known as ________________.
role perception
Brent's work team has just ended its first meeting and the timeline has been set for six months. According to the punctuated-equilibrium model, during the first couple of months of the project, Brent's activity could be described as ______________________.
slow in terms of progress
Jason has been a top performer for the last five years. He has always worked on individual projects. Recently, Jason was included on a 7-person team and his manager noticed that Jason's work efforts have diminished significantly. Jason is likely experiencing __________.
social loafing
A socially defined position or rank given to groups or group members by others is known as ________.
status
Cohesiveness in a group can be encouraged by ______________________.
stimulating intergroup competition
