chapter nine: Management

According to his union contract, James is supposed to work no more than eight hours of overtime each week. For the past four weeks, he has had to work 12 hours of overtime. He has decided to file a complaint that his agreement has been violated. This complaint is known as a _____.

grievance

what approach to strategic HRM deploys bundles of internally consistent HR practices to improve employee ability, motivation, and opportunities

high performance work system

the economic or productive potential of employee knowledge, experience, and actions is referred to as

human capital

when an organization evaluates people based on the economic or productive potential of knowledge, experience, and actions, the organization is viewing them as,

human capital

Scott is a manager at a large electronics company. His primary role within the organization is to plan for the "people needs" of the business, and then attract, develop and retain an effective workforce. Scott is involved in _____ management.

human resource

______management refers to the activities related to planning for, attracting, developing and retaining an effective workforce

human resource

Inducements to attract and retain top performers or induce employees to be more productive

incentives

Samantha is employed as a sales engineer in a large medical products firm. The _______ of her job include commission on the sales she generates, quarterly performance bonuses, and stock options.

incentives

organizations use_____ such as commissions, profit-sharing, bonuses, and stock options to attract and retain top performers

incentives

What is the intended benefit of the forced ranking approach to performance appraisal?

it encourages managers to reward top performers and discipline poor performers

Hourly workers at Brite Electroplating have joined an organization to protect their interests by bargaining with management over job-related issues. This organization is a(n) _____.

labor union

Don was temporarily dismissed from his company because sales are slow. When the situation improves at the company, he will likely be brought back as an employee. This is an example of being _____.

laid off

Temporary dismissal from an organization, likely due to economic conditions

layoff

Myra notices that one of her employees has been wasting time and resources by performing a task incorrectly. Which statement is the most effective form of feedback?

let me show you a trick that will save you some time and effort

what is the best method to avoid becoming defensive when receiving feedback?

let the speaker finish and ask questions afterward

when crafting a solution to a problem during a performance appraisal, what should employers do?

make themselves available for further questions or feedback get the employee's input

which two of the following are concerns that a manager should consider when an employee is promoted?

nondiscrimination, fairness

performance appraisals that are based on facts and are often numerical are referred to as____

objective

which legislative act was passed to ensure safe and healthy working conditions for employees?

occupational Safety and Health Act

what process is designed to help new employees become familiar with their jobs and organizations?

onboarding

As the human resource manager for her firm, Candace is responsible for identifying and attracting qualified applicants for available positions within the organization. This role is known as _____.

recruiting

the process of locating and attracting qualified applicants either outside or inside an organization for jobs in the organization is called___

recruiting

A labor______is an organization of employees formed to protect and advance members interests by bargaining with management over job-related issues

union

When Max was hired to work in the warehouse of the automobile manufacturing facility, he was told that while he didn't have to join the union immediately, he would have to join within the first eight weeks of his employment. Which type of workplace labor agreement does this exemplify?

union shop

Which form of workplace labor agreement is now considered illegal?

closed shop

The process of negotiation between labor unions and management to resolve disputes concerning benefits, compensation, working conditions, and job security is known as ______.

collective bargaining

the process through which the union and management negotiate pay, benefits and other work terms is______

collective bargaining

the three elements of________ includes wages and salaries, incentives and benefits

compensation

If employers use a test to try to predict future job performance, it is vital that the test have ______ to ensure that it actually measures performance related to the job and is free from bias.

validity

monetary payments to employees in exchange for doing their jobs

wages or salary

Peter evaluates his sales staff based upon sales volume and gross margin on each sale. This BEST describes _____.

an objective appraisal

In which step of the learning and development process does the employer determine the needs or skill gaps in employees that need to be improved?

assessment

in which step of the learning and development process does the employer determine the needs or skill gaps in employees that need to be improved?

assessment

steps of the learning and development process in order

assessment, objectives, selection, implementation, evaluation

The first step in the unionization process is to have workers sign _______ which designate a certain union as the workers' bargaining agent.

authorization cards

What should a human resources manager focus on when determining an organization's long-term staffing needs?

the organizations vision and strategic plan

which of the following are typical reasons for which employees might be transferred?

to solve employee problems, such as personal differences with a boss to broaden their experience in being associated to a different position to solve organization problems by using their skills at another location to retain their interest and motivation by being presented with a new challenge

what are the characteristics of a high-performance work system approach to HRM?

-improves employee motivation and opportunities -focuses on collective levels of human and social capital -enhances the performance of all employees systemically

what are the reasons that the forced ranking approach to performance appraisal is falling out of favor?

-it results in reduced employee performance - the system gets rid of talented as well as untalented people - it creates legal risk due to the perception of bias

research shows that performance declines by about___ % after an individual receives feedback

13

When workers attempt to organize, they first must get other workers in their organization to sign authorization cards which designate a specific union as the workers' bargaining agent. However, the union cannot ask the employer for official recognition until at least _____% of workers have signed authorization cards.

30

which legislation gave rise to the establishment of the Equal Employment Opportunity Commission?

Civil Rights Act of 1964

Which of these requires organizations to provide employees with nonhazardous working conditions?

OSH Act

When a firm's approach to human resources is designed to drive the company's overall performance, employees are being used to ______.

achieve the firms strategic objectives

when a firms approach to human resources is designed to drive the company's overall performance, employees are being used to____

achieve the firms' strategies objectives

Dax is an assembly line worker at an automotive plant. He is paid $14.50 per hour. This amount reflects the _______ of Dax's job.

base pay

______ is the basic wage or salary paid to employees in exchange for doing their jobs

base pay

Insurance, retirement plans, health club memberships, and education reimbursement are just a few examples of compensation in the form of _____.

benefits

Nicole receives ______, such as sick-leave days, vacation days, and free parking, from her employer.

benefits

additional nonmonetary forms of compensation such as health insurance, vacation, and retirement plans

benefits

People tend to become ______ when they feel attacked or threatened during feedback, a stance that can lead to shutting down or trying to prove that the feedback giver is wrong.

defensive

An employee may be _____, or moved downward to a job with lower responsibilities and pay, if he or she performs poorly for an extended period.

demoted

Being placed on suspension or temporary leave as a consequence of poor performance is an example of which human resource management action?

discipline

Refusing to hire or promote an individual or making other employment decisions based upon factors such as ethnicity, religion, or gender is referred to as workplace _____.

discrimination

Anton's company has undergone a massive reorganization, and hundreds of jobs have been permanently eliminated, along with Anton's job. Which of the following BEST describes Anton's dismissal?

downsizing

Permanent dismissal, often related to a company-wide reorganization

downsizing

Identify the items that are included in negotiations between management and employees while they are engaged in collective bargaining.

employee compensation working conditions employee benefits job security

which of the following is responsible for the enforcement of antidiscrimination and other employment-related laws?

equal employment opportunity Commission

In which step of the learning and development process does the employer analyze whether employees' gaps in knowledge have been successfully filled?

evaluation

what is the human brain wired to do after receiving negative feedback?

explain the feedback away reject the feedback

Salaried executive, administrative, and professional employees are exempt from ______ rules.

fair labor standards act

Which law established a minimum wage for workers, set limits for child labor, and established overtime pay?

fair labor standards act

permanent dismissal for cause

firing

Kevin continuously helps his employees improve their work through the reviewing their performance and providing consequences. These are two steps of _____ management.

performance

A____ consists of assessing an employee's performance and providing him or her with appropriate feedback

performance appraisal

a performance appraisal is likely to contain which two of the following types of information?

performance feedback, assessment of performance

the continuous cycle of improving job performance through defining performance, monitoring and evaluating performance, reviewing performance, and providing consequences is known as____

performance managment

the process of employee socialization is designed to familiarize new employees with what aspects of the organization?

procedures, policies, culture

Last week Jordan's boss told him he was moving him from sales team manager to the director of sales. This career move represents a _____.

promotion

The action by which workers vote on whether to accept or reject the terms of the contract negotiated by the union after collective bargaining is called __________.

ratification

If research shows that a particular test measures the same thing consistently, the test has high _______.

reliability

which of the following initially handles a grievance filed by an employee?

shop steward

An employee transfer within an organization is thought of as moving ______, because the employee is moving to a position of similar responsibility.

sideways

which of the following are not legal as the basis for hiring and promotion decisions?

skin color religion gender