chapter nine: Management
According to his union contract, James is supposed to work no more than eight hours of overtime each week. For the past four weeks, he has had to work 12 hours of overtime. He has decided to file a complaint that his agreement has been violated. This complaint is known as a _____.
grievance
what approach to strategic HRM deploys bundles of internally consistent HR practices to improve employee ability, motivation, and opportunities
high performance work system
the economic or productive potential of employee knowledge, experience, and actions is referred to as
human capital
when an organization evaluates people based on the economic or productive potential of knowledge, experience, and actions, the organization is viewing them as,
human capital
Scott is a manager at a large electronics company. His primary role within the organization is to plan for the "people needs" of the business, and then attract, develop and retain an effective workforce. Scott is involved in _____ management.
human resource
______management refers to the activities related to planning for, attracting, developing and retaining an effective workforce
human resource
Inducements to attract and retain top performers or induce employees to be more productive
incentives
Samantha is employed as a sales engineer in a large medical products firm. The _______ of her job include commission on the sales she generates, quarterly performance bonuses, and stock options.
incentives
organizations use_____ such as commissions, profit-sharing, bonuses, and stock options to attract and retain top performers
incentives
What is the intended benefit of the forced ranking approach to performance appraisal?
it encourages managers to reward top performers and discipline poor performers
Hourly workers at Brite Electroplating have joined an organization to protect their interests by bargaining with management over job-related issues. This organization is a(n) _____.
labor union
Don was temporarily dismissed from his company because sales are slow. When the situation improves at the company, he will likely be brought back as an employee. This is an example of being _____.
laid off
Temporary dismissal from an organization, likely due to economic conditions
layoff
Myra notices that one of her employees has been wasting time and resources by performing a task incorrectly. Which statement is the most effective form of feedback?
let me show you a trick that will save you some time and effort
what is the best method to avoid becoming defensive when receiving feedback?
let the speaker finish and ask questions afterward
when crafting a solution to a problem during a performance appraisal, what should employers do?
make themselves available for further questions or feedback get the employee's input
which two of the following are concerns that a manager should consider when an employee is promoted?
nondiscrimination, fairness
performance appraisals that are based on facts and are often numerical are referred to as____
objective
which legislative act was passed to ensure safe and healthy working conditions for employees?
occupational Safety and Health Act
what process is designed to help new employees become familiar with their jobs and organizations?
onboarding
As the human resource manager for her firm, Candace is responsible for identifying and attracting qualified applicants for available positions within the organization. This role is known as _____.
recruiting
the process of locating and attracting qualified applicants either outside or inside an organization for jobs in the organization is called___
recruiting
A labor______is an organization of employees formed to protect and advance members interests by bargaining with management over job-related issues
union
When Max was hired to work in the warehouse of the automobile manufacturing facility, he was told that while he didn't have to join the union immediately, he would have to join within the first eight weeks of his employment. Which type of workplace labor agreement does this exemplify?
union shop
Which form of workplace labor agreement is now considered illegal?
closed shop
The process of negotiation between labor unions and management to resolve disputes concerning benefits, compensation, working conditions, and job security is known as ______.
collective bargaining
the process through which the union and management negotiate pay, benefits and other work terms is______
collective bargaining
the three elements of________ includes wages and salaries, incentives and benefits
compensation
If employers use a test to try to predict future job performance, it is vital that the test have ______ to ensure that it actually measures performance related to the job and is free from bias.
validity
monetary payments to employees in exchange for doing their jobs
wages or salary
Peter evaluates his sales staff based upon sales volume and gross margin on each sale. This BEST describes _____.
an objective appraisal
In which step of the learning and development process does the employer determine the needs or skill gaps in employees that need to be improved?
assessment
in which step of the learning and development process does the employer determine the needs or skill gaps in employees that need to be improved?
assessment
steps of the learning and development process in order
assessment, objectives, selection, implementation, evaluation
The first step in the unionization process is to have workers sign _______ which designate a certain union as the workers' bargaining agent.
authorization cards
What should a human resources manager focus on when determining an organization's long-term staffing needs?
the organizations vision and strategic plan
which of the following are typical reasons for which employees might be transferred?
to solve employee problems, such as personal differences with a boss to broaden their experience in being associated to a different position to solve organization problems by using their skills at another location to retain their interest and motivation by being presented with a new challenge
what are the characteristics of a high-performance work system approach to HRM?
-improves employee motivation and opportunities -focuses on collective levels of human and social capital -enhances the performance of all employees systemically
what are the reasons that the forced ranking approach to performance appraisal is falling out of favor?
-it results in reduced employee performance - the system gets rid of talented as well as untalented people - it creates legal risk due to the perception of bias
research shows that performance declines by about___ % after an individual receives feedback
13
When workers attempt to organize, they first must get other workers in their organization to sign authorization cards which designate a specific union as the workers' bargaining agent. However, the union cannot ask the employer for official recognition until at least _____% of workers have signed authorization cards.
30
which legislation gave rise to the establishment of the Equal Employment Opportunity Commission?
Civil Rights Act of 1964
Which of these requires organizations to provide employees with nonhazardous working conditions?
OSH Act
When a firm's approach to human resources is designed to drive the company's overall performance, employees are being used to ______.
achieve the firms strategic objectives
when a firms approach to human resources is designed to drive the company's overall performance, employees are being used to____
achieve the firms' strategies objectives
Dax is an assembly line worker at an automotive plant. He is paid $14.50 per hour. This amount reflects the _______ of Dax's job.
base pay
______ is the basic wage or salary paid to employees in exchange for doing their jobs
base pay
Insurance, retirement plans, health club memberships, and education reimbursement are just a few examples of compensation in the form of _____.
benefits
Nicole receives ______, such as sick-leave days, vacation days, and free parking, from her employer.
benefits
additional nonmonetary forms of compensation such as health insurance, vacation, and retirement plans
benefits
People tend to become ______ when they feel attacked or threatened during feedback, a stance that can lead to shutting down or trying to prove that the feedback giver is wrong.
defensive
An employee may be _____, or moved downward to a job with lower responsibilities and pay, if he or she performs poorly for an extended period.
demoted
Being placed on suspension or temporary leave as a consequence of poor performance is an example of which human resource management action?
discipline
Refusing to hire or promote an individual or making other employment decisions based upon factors such as ethnicity, religion, or gender is referred to as workplace _____.
discrimination
Anton's company has undergone a massive reorganization, and hundreds of jobs have been permanently eliminated, along with Anton's job. Which of the following BEST describes Anton's dismissal?
downsizing
Permanent dismissal, often related to a company-wide reorganization
downsizing
Identify the items that are included in negotiations between management and employees while they are engaged in collective bargaining.
employee compensation working conditions employee benefits job security
which of the following is responsible for the enforcement of antidiscrimination and other employment-related laws?
equal employment opportunity Commission
In which step of the learning and development process does the employer analyze whether employees' gaps in knowledge have been successfully filled?
evaluation
what is the human brain wired to do after receiving negative feedback?
explain the feedback away reject the feedback
Salaried executive, administrative, and professional employees are exempt from ______ rules.
fair labor standards act
Which law established a minimum wage for workers, set limits for child labor, and established overtime pay?
fair labor standards act
permanent dismissal for cause
firing
Kevin continuously helps his employees improve their work through the reviewing their performance and providing consequences. These are two steps of _____ management.
performance
A____ consists of assessing an employee's performance and providing him or her with appropriate feedback
performance appraisal
a performance appraisal is likely to contain which two of the following types of information?
performance feedback, assessment of performance
the continuous cycle of improving job performance through defining performance, monitoring and evaluating performance, reviewing performance, and providing consequences is known as____
performance managment
the process of employee socialization is designed to familiarize new employees with what aspects of the organization?
procedures, policies, culture
Last week Jordan's boss told him he was moving him from sales team manager to the director of sales. This career move represents a _____.
promotion
The action by which workers vote on whether to accept or reject the terms of the contract negotiated by the union after collective bargaining is called __________.
ratification
If research shows that a particular test measures the same thing consistently, the test has high _______.
reliability
which of the following initially handles a grievance filed by an employee?
shop steward
An employee transfer within an organization is thought of as moving ______, because the employee is moving to a position of similar responsibility.
sideways
which of the following are not legal as the basis for hiring and promotion decisions?
skin color religion gender
