Chapters 1-16 and Appendix
Which of the following is an example of an open-ended question
"tell me about your ideal career"
According to small group researchers, how many group members make up the ideal group size
5-7
According to chapter 2 of the textbook, the average U.S. citizen receives how many advertisements per day
5000
Which of the following statements do not require a citation of their source if given during a presentation to a classroom of college freshmen
Alaska is part of the U.S.
Which system of specific guidelines do most communication instructors require you to use to format a reference list
American Psychological Association (APA)
Which of the following is not one of Hofstede's cultural value dimensions
Capitalism vs socialism
Which organizational pattern should a speaker use for a presentation about the development of Facebook
Chronological
The age in which communication, technology, and media converge deeply permeate a citizens daily life is known as the
Communication Age
We currently live and operate in the ______ Age, which is quickly replacing the ______ Age.
Communication; Information
All of these are characteristics of the E.net self except that _____.
E.net self can only only internal facets
Which of the following terms is an example of a polysemic word
Facebook official
Communication activism is known as the direct energetic action that is not in support of needed social change for individuals
False
Communication as transmission is one of the newest models of communication based on the workings of the cell phone and the computer
False
Engagement refers to the power of communication to link and relate us to people, groups, communities, social institutions, and cultures
False
Small groups are traditionally defined as groups having between 2 and 10 members
False
Which of the following newspaper article titles is formatted correctly for a written citation in APA format
Hope for Haiti: A locally based NGO helps rebuild after earthquake
Under the functional perspective of small group communication, there are five different communicative functions necessary for a group to make an informed decision. Which one of the following is not one of those five functions
Identify an ambiguous, inappropriate, and inadequate set of alternatives
All members of Alpha Phi Omega wear their APO shirts when they volunteer in the community. This best demonstrates which feature of small group communication
Identity
Which of the following is not a feature of small group communication
Independence
Which of the following was NOT listed as a benefit of studying communication?
Less active role in democratic citizenship
The active process of receiving and understanding messages through words or by reading text is considered _____.
Listening
Which of the following situations is an example of interpersonal communication
Liz responds to a friend's Facebook status
Which of the following organizational patterns uses a five-step process to persuade an audience
Monroe's Motivated Sequence
One disadvantage to small group work can be group hate. Which of the following was not mentioned as an outcome related to group hate in classroom groups
More group consenus
Complex computer data-mining operations use all of your online activities (ranging from site visits, to purchase histories, to group memberships) to compile highly specific profiles of you that advertisers can use to use to customize, or ______, their advertisements to you
Narrowcast
A technological interface that allows users to communicate, interact, personalize, and own media is called _____.
New media
The most commonly used method of multimedia presentations are _____,
PowerPoint
The ancient Greeks referred to the ways that communication can be used as an instrument to accomplish things as __ and the ways that communication creates things as _____
Praxis; poiesis
The leadership of a student organization that you're a member of realizes that they have overspent during the past fiscal year. You decide to come together to examine your group's spending, propose several ideas to get out of the red, and choose one of them for the following year. This is an example of what type of group talk
Problem-Solving Talk
Jon is reading for one of his classes at the library, but he is continuously interrupted by the noise coming from group of students working at the table next to him. He is also sitting near the front desk, and the beeping noise from the checkout computer interrupts him as well. Occasionally he hears the loud clunk of a beverage dropping from the vending machine. All of these distractions are examples of _____.
Situational distractions
Those group members who fail to contribute equally or equitably to a group task are referred to as _____.
Slackers
Carey went to lunch with Stephanie to discuss how she was feeling about a situation at work. At the restaurant, Stephanie was really distracted because her favorite band was playing and she wanted to go to the stage to dance. Feeling like she wasn't being heard, Carey got upset and left Stephanie at the table. Carey is most likely upset because _____
Stephanie did not engage in emphatic listening with Stephanie
Which of the following is not one of the three advantageous of group work listed in the textbook
Support and recognition by their workplace
Which organizational pattern is prepared according to subject matter and is the most commonly used among speakers
Topical
According to constructivist perspective, communication is both a shaper of our individual understandings and shaped by those understandings
True
According to employers, communication skills are the most valuable abilities employees can posses
True
Meditated communication is defined as a communication or messages that are transmitted through some type of medium
True
One of the ways we can harness the power of communication for the greater good is by engaging in communication activism, or the direct energetic actions in support of needed social change for individuals, groups, organizations, and communities
True
Public communication is defined as a situation in which a person delivers a message to an audience
True
The fact that communication involves both creations and participation demonstrates that is fundamentally dual-natured
True
Communicative exchanges that occur between people within a workplace that are aimed toward accomplishing workplace goals and objectives are known as _____
Workplace communication
Which of the following is not associated with the assimilation stage of workplace socialization
a finite period of time
Leaving your audience with the option of writing a letter to Congress is an example of _____
a solution that focuses on the individual action
According to Marshall McLuhan's Classical Medium Theory, media is _____.
a symbolic environment of any communicative act
You have been invited to a social evening at your professor's home. there are many students there whom you have never met, as you meet them you use bits of information from them and translate it into general characteristics. this is an example of which important characteristic of cognitive complexity
abstract
The argument "I'll never attend that university because my neighbor went there and he's a loser" is an example of which common fallacy of logic and reason
ad hominem
Nonverbal gestures, postures, and facial expressions that communicate emotions are called _____
affect displays
Relationships are enhanced when there is some level of liking, warmth, and openness. This refers to which relational dimension of interviews
affection
Which of the following is not one of the three primary relational dialectics, according to Baxter's relational dialectics theory
agency and constraint
Viewing communication as a process of social construction requires an appreciation of both _______ (the power and freedom to use communication to create the social realities we desire) and ______ (the limitations inherent in our social realities)
agency; constraint
Persuasive topics revolve around questions of _____.
all of the above
change to _____.
all of the above
Engaging in vocational choice (i.e., information seeking about a specific job) and organizational choice (i.e., information seeking about a specific workplace) is part of which stage of workplace socialization
anticipatory stage
The 100 Best Companies to Work For website could easily function as a tool for compiling information on a variety of workplaces, otherwise known as the _____ stage of _____.
anticipatory; workplace socialization
Listening to an audio book on your iPod while you exercise is which type of listening
appreciative listening
Which of these is not needed to create a good survey
ask only open-ended question
Which attention-getting device can also be used as "on the spot" audience analysis
asking a question
Which of the following is not a delivery technique that appeases your audience
asking for your audience to make a snap judgment
Which of the following statements does not accurately describe exploratory informative presentations
assumes the audience has same previous knowledge about the topic
Any visible or tangible characteristics of a workplace that you can see, hear, or feel are referred to as _____
atrifacts
The first step in an introduction, which can utilize a number of different methods such as asking a question or telling a story, is known as _____.
attention getter
What is the correct order of Monroe's Motivated Sequence
attention, need, satisfaction, visualization, and action
Because we live in a digital age and our presentations may be available for viewing for years to come, we have to be careful of our ________ so we do not date ourselves too badly
attire
_____ are learned thought processes that guide behavior and thinking, and represent likes or dislikes of a target
attitudes
Prejudice is different than discrimination because prejudice refers to an individual's ____, whereas discrimination refers to their _____.
attitudes; actions
According to the matching hypothesis, we tend to form relationships with people who are similar to us in terms of _____.
attractiveness
The process of gathering and analyzing information about an audience to make informed choices about the content and delivery of a presentation is known as _____.
audience analysis
Improving upon your paralinguistic delivery skills, or the way you use your voice, for your presentation will best help _____ retain the information better
auditory learners
An already popular format for games and other forms of entertainment is called ______ and is a blend of physical and virtual realities.
augmented reality
According to the communication philosopher and ethicist Jurgen Habermas, ethical communication is that which promotes ______ and _____
autonomy; responsibility
_____ are ideas that a person holds true or false and are formed from attitudes, significant relationships and experiences in the world
beliefs
Any assumption made or attitude we have about a person, an issue, or a topic before we have heard all of the facts is a(n) _____.
bias
Which of the following it NOT a type of schema
blueprints
In which section of a presentation will a speaker use most of their research and evidence
body
Which of the following is considered inclusive language
chef
Which organizational pattern would be most effective for a demonstration speech on how to set up a Twitter account
chronoligical
During which stage of coming apart may partners begin restricting communication, talking less and revealing less-intimate information for fear of conflict
circumscribing
Are you willing to travel?" is an example of which type of interview question
closed question
Communication among people from a variety of different cultures is _____.
co-cultural communication
Individuals with highly developed interpersonal construct systems have which type of the following
cognitive complexity
In order to judge the quality of a narrative, one should consider narrative _____, or how well a story hangs together or makes sense, and narrative _____, or how well a story matches our lived experience
coherence; fidelity
The group phenomenon which occurs when group members feel a sense of belonging to their group is known as which of the following terms
cohesion
In which type of culture are other groups consulted during the decision-making process or when making plans for the future
collectivist
In _____ relationships, the primary purpose of communication is to provide job-related feedback while sharing mutual work and family concerns with a colleague
collegial peer
According to McCroskey (1984), an individual's level of fear or anxiety associated with either real or anticipated communication with another person or persons is _____.
communication apprehension
Face-to-face interactions, written communication, mediated communication, and mass communication are all forms of _____, or the means through which workplace messages are transmitted
communication channels
Which of the following does not accurately describe communication?
communication is static
The type of listening that includes asking questions, taking notes, and trying to make meaning of the message is _____.
comprehensive listening
When Jake went to buy a new car, he took a small notebook and wrote down the facts that the salesperson told him as they looked at several different cars. He also wrote down questions to ask the salesperson later before he made his final decision. Jake engaged in _____
comprehensive lsitening
Those who use a(n) _____ conflict-handling style strive to find a middle ground between meeting their own needs and the needs of other group members
compromising
Human communication facilitated by a wide range of New Media technologies such as chat rooms, e-mail, and online games are _____.
computer-mediated communication
The method used to end a presentation, through the use of statistics, quotations, rhetorical questions, and the like, is known as the _____.
concluding device
When among her musician friends, Taylor uses the word hot to describe the music they create. She is aware that this is a good term because she is knowledgeable of the ___.
connotative meaning
In relation to how we perceive an environment, whenever we feel our personal space is invaded, we feel _____.
constraint
In the transactional model of communications, every message has two dimensions: _____ or its surface level meaning and _____ or how a message is said
content, relationship
The parameters surrounding the existence of the workplace such as its location or history are referred to as _____ elements of workplace artifacts
contextual
When Kevin and John talk to each other on Skype, they are speaking face-to-face and using new technology to communicate. This is an example of _________, or blending new and old technologies
convergence
When the group faces a task-related or a relational obstacle, a group member must draw upon persuasive skills to offset the force. This is known as the _____ approach to leadership
counteractive influence
. Information seeking is the process by which workers proactively acquire feedback through the use of inquiry and monitoring. Which of the following was not mentioned as an information seeking strategy
covert
Which of the following is not a characteristic of a supportive communication climate
coworkers may adopt an "I don't care" attitude toward each other or the workplace
Unlike traditional broadcast media of television, radio, and newspapers, New Media provides a platform for the expression of self to other. This is part of the ____________ aspect of New Media
creativity
____________ listening can be demanding because it requires that we both listen to the message and analyze its content
critical
Which type of listening is best when you need to form an opinion or make an important decision
critical listening
As an educated citizen, it is important that we strive for _____, or being aware of diversity that's present in any working or social situation
cultural awareness
A person's race, ethnicity, or country of origin is referred to as their _____.
cultural background
The phrase "It's good!" has a completely different meaning for football fans than it does for people dining at a restaurant. This is an example of symbols as ______.
culturally unbounded
The rules of living and functioning in society which can shape the way you talk, behave, dress and think are known as _____.
culture
A term originally coined by William Gibson, ____________ is a place that collects all the information in the world and can be accessed and entered by any capable person.
cyberspace
Eye behavior, such as looking down and avoiding eye contact, is a strong signal a person could be lying; this reveals to a person which of the following terms
deception cues
From the 1980s through present day, trends have moved from broadcast media to New Media ushering in the Second Media Age. Which of these is not a characteristic of the Second Media Age
decreased interest in media studies
A used car dealer who begins by persuading you that foreign car companies make better, longer lasting vehicles and then tries to sell you a 1997 Mitsubishi Galant from his lot is using which basic type of reasoning
deductive reasoning
Melody is attempting in a communication exchange to guard and protect herself; this is known as _____.
defensive communication
Age, ethnicity, religious preference, income, and education level are all examples of _____, or the personal characteristics or attributes of an audience
demographics
Which type of informative presentation shows the audience how to do something and often gives them a chance to try what they have learned
demonstrative
During his class, Peter often uses his dictionary to understand some the words his professor uses. When Peter does this, he is look for which of the following?
denotative meaning
which of the following is a verbal message represented through symbols?
digital code
People who have adopted and learned digital technologies later in life are known as _______
digital immigrants
People for whom technologies already existed when they were born are referred to as
digital natives
Which of the following is not a type of plagiarism identified in Chapter 12
digital plagarism
Which approach related to control is an interviewer using if he or she attempts to control aspects such as time, direction, and types of questions
directive
The act of excluding or denying people of products, rights, and services based on their race, ethnicity, religion, gender, age, sexual orientation, or disability is known as _____.
discrimination
Sharing your concerns (e.g., about workplace decisions, practices, or policies) with people who do not work with you is known as _____.
displaced dissent
The term used to describe the unique differences in people is _____.
diversity
With regard to outlines, all of the following guidelines should be followed, except _____.
each point should provide several ideas
In a persuasive presentation, when should you establish your credibility to your audience
early on in the introduction
Another form of informative presentations that use entertainment, often humorous stories, sad tales, or daring narratives of adventure, as a way to inform audiences about important social issues is referred to as _____.
edutianment
Flipping someone off is an example of a(n) _____ because it has a direct translation to a written word.
emblem
Rather than electing or appointing a group member to a leadership position, group members choose to eliminate those members who do not demonstrate leadership behaviors from leadership contention. This is referred to as the _____ approach to leadership
emergent leader
_____________ listening requires that we put aside all distractions and focus on our conversational partner in order to demonstrate support, caring, and warmth to that person
empathetic
Which of the following is not considered a task role
encourager role
Which of the following is not one of the four most common facial management techniques
enhancing
Factors such as room design, lighting, smell, and seating arrangement influence which nonverbal communication code
enviorment
Many times, the speaker will not be able to control the _____ and will have to make adjustments to suit the location
enviornment
_____ presentations occur when you are introducing yourself, another person, celebrating an event, or commemorating a special occasion (e.g., award, funeral).
epideictic
The third step of the introduction, demonstrating the importance of the topic, lets the audience know why they should care about the topic. This process should accomplish all of the following, except _____.
establishing expertise or celebrity-standing
Which cultural imperative should guide us to do right instead of wrong in intercultural situations
ethical imperative
A social group that may be joined together by factors such as shared history, shared identity, shared geography, or shared culture is known as _____.
ethnicity
When U.S. Americans assume the best way of doing something is the way it is done in the United States, that line of thinking is labeled _____.
ethnocetric
People who view their culture as dominant are unwilling to learn and not open to the ideas of other cultures. This is known as _____.
ethocentrism
Weighing the credibility and accuracy of the message to make an assessment about the information requires _____
evaluating
According to the Model of Interaction Stages, during which stage of coming together may partners ask questions to learn about interests, hobbies, backgrounds, and lifestyle
experimenting
Barb, the newly elected president of Lambda Pi Eta, is shocked by the low attendance at weekly meetings. At the next meeting, she decides to tell everyone exactly how she feels by letting the members know that she is angry and that they are wasting her time. This is an example of which message design logic?
expressive
A speech where the speaker has carefully prepared notes and an outline and has practiced a great deal is a(n) _____.
extemporaneous presetnation
. Melissa heard her mom talking about her day at work, but she couldn't stop thinking about the poor grade she received on her science test that afternoon so she did not hear her mom when she asked her about her day at school. The listening problem Melissa is most likely experiencing is ____
failure to focus on the message
"What influenced your decision to vote against bringing Phish to campus?" is an example of a leading question
false
A form of defensive communication is attacking the critic, which includes verbal aggression, sarcasm, and rationalizing
false
A main benefit of conducting audience analysis is the reduction of uncertainty about giving the presentation experienced by the speaker
false
A saturated self happens when an individual's identity is infused with the numerous and sometimes imcompatable views of that individual
false
A secondary source is information obtained from a participant or observer who was at the event.
false
According to Edward T. Hall's spatial zones, the social zone occupies the space over 12 feet from us and refers to the distance typical of large, formal, public events
false
According to selective exposure theory, individuals prefer message that support their own positions and massage supporting other positions
false
According to the Social Penetration Model, after peeling back the middle layers, individuals progress to the inner layers, which consist of more personal details such as social attitudes and political views
false
According to your textbook, symbols are abstract, unintentional, uniquely human, culturally bound, and contextually bound.
false
An integrating conflict-handling style is the preferred style among group members; therefore, this style should be used regardless of the nature of the issue or the specific group members involved
false
An interview in which the interviewee has ample control over things like the length of their questions and the subject matter demonstrates the directive approach to interviews.
false
An oral citation should provide all of the information available in the written reference entry
false
Argument by analogy refers to a general relationship or correlation of two ideas or concepts
false
As an interviewee, your only job is to answer the interviewer's questions
false
By using a social judgment strategy, you are presenting your audience with the possible advantages of adopting your opinion, solution, or point of view
false
Critical listening requires offering support to another person
false
Defensive communication attempts to guard, or protect a person from an attack
false
Demographic data are meant to be used as a tool to stereotype audience members
false
Emblems are specific, universally understood meanings that can substitute a word or phrase
false
Emoticons are an excellent way to enhance all digital conversations, regardless of the situation.
false
Generally, a larger audience reflects a more casual occasion whereas a smaller audience reflects a more formal occasion
false
Greek philosopher Plato first coined the terms ethos, pathos, and logos over 2,000 years ago
false
HURIER is an acronym for the six-step process of hearing
false
Hearing is the active process of receiving and understanding messages through words or by reading text
false
Hofstede's cultural value dimensions refer to the primary ways of thinking to which individuals consciously choose to subscribe as adults
false
Humor is a great method of gaining audience attention and is effective regardless of speaker or occasion
false
In Monroe's Motivated Sequence, the Needs step lets you go beyond the proposed solution to show your audience all of the positive outcomes of adopting your proposal
false
In a mediated interview, it is important to fill the silence between questions by extending your answer to the previous question
false
In a persuasive presentation, using a variety of different types of arguments (example, analogy, definition, or relationship) will distract from the persuasive appeal of your message
false
In an impromptu speech, you will most likely want to focus on two main points in the body of the speech
false
In low-quality superior-subordinate relationships, superiors provide greater amounts of information and higher quality information to their subordinates than to subordinates who are involved in high-quality superior-subordinate relationships
false
In order to relate your topic to the audience, you should avoid taking on a complex topic if the audience is uneducated about the topic
false
In terms of delivery and content, a mediated presentation is considered the most effective type of speech
false
In terms of nonverbal transitions, movement should be well rehearsed and appear choreographed
false
Inclusive language employs expressions and words that are specific to an appropriate group to use without others knowing
false
Informative presentations that demonstrate, explain, describe, or explore assume the audience has at least heard about the topic in some form.
false
It is not possible to be considered a culture without referencing geographical boundaries and language barriers
false
It is unnecessary to define key terms in your presentation because you should assume that your audience can use context clues to figure out anything they are unsure of
false
It is unnecessary to use the words cause and effect in a presentation that follows a cause-and-effect organizational pattern because your argument is implied through your discussion of the issue.
false
Kinesthetic learners are individuals who prefer to obtain and process information by hearing and speaking it
false
Manuscript presentations are read from a script and are usually informal in nature.
false
Marshall McLuhan, who developed New Media Theory, actually predicted many of the technologies we use today long before they were created
false
Most campus cultures are essentially the same.
false
Multimedia aids are the most effective way to add to a descriptive presentation and paint a picture for your audience
false
New Media are creative, personal, inflexible, and always evolving
false
New Media, unlike broadcast media, are fixed and rarely change
false
North American countries like the United States are considered contact cultures.
false
Once stimuli have been selected and organized, they should not be interrupted
false
Online games are not considered part of computer-mediated communication
false
Perception does not play a significant role in communication
false
Personal artifacts are the objects that hold meaning left behind by someone after he or she has passed away
false
Phonemes combine to form morphemes, which are the largest units of meaning in language
false
Phrases such as "I'm done" or "That is all I have to say" are sufficient concluding devices and should be used to signal to the audience that the presentation is finished
false
Problem-solving talk occurs when a group selects an option from a set of already selected options in which no externally correct option exists
false
Providing information by location or physical relationship requires a topical pattern of organization
false
Real time is activities or resources whose action and reactions occur immediately, with no delay and is not possible with CMC
false
Responding is not an important part of the listening process
false
Semantics is considered the study of symbols and human interaction with them through communication
false
Sharing your concerns (e.g., criticisms about workplace practices, decisions, or policies) directly, openly, and clearly with your superiors because you believe they will take your concerns seriously is known as latent dissent.
false
Small group communication is defined as five or more people working together interdependently for the purpose of accomplishing a task
false
Social cohesion refers to the degree to which group members work toward a common goal
false
Speakers who avoid making eye contact with the audience are often rated as more credible and truthful
false
Standpoint theory asserts that our point of view arise from the individual experiences we have and our own viewpoints
false
Superior-subordinate relationships and peer relationships in the workplace are further characterized by three characteristics: status, efficacy, and choice
false
The key to a good demonstrative presentation is to choose a demonstration that the audience will want to learn, regardless of their ability to learn it within your allotted time period
false
The language of verbal communication uses a digital code that uses contextual meaning between individuals.
false
The moment you meet in person is the first chance an interviewer/recruiter has to see you
false
The more statistics you use in your presentation, the better supported your argument will be
false
The only way to gain information about an organizational culture is by direct questioning
false
The use of silence is considered a kinesics cue
false
There is no major difference between hearing and listening; both are important processes
false
Tierra, who has been in a dating relationship for about two months, was just promoted at work and asked to relocate to the company's headquarters in another state. This is an example of a dyadic turning point in her dating relationship
false
Tuckman's model of small group development proposes that groups progress through five sequential stages: forming, storming, conforming, performing, and mourning
false
What are the ways Apple's iPad can be used in the college classroom for educational purposes?" is a good example of a specific purpose statement
false
When commemorating a special event in an epideictic presentation, a speaker should always do so in a highly formal manner
false
When it comes to communication competence, ethnicity and race are synonymous
false
When you use the overt, third-party, testing, and observing information-seeking strategies, you may not have a particular information source in mind
false
Within a persuasive presentation, the conclusion is the best place to demonstrate that you know what you are talking about
false
Workers who express articulated dissent (as compared to those who express latent dissent) often do so because they feel that their contributions possess little value, that their contributions are unwanted, that their coworkers are less open and receptive to their ideas, and that they have little ability to influence their workplace.
false
You will use closed questions for the majority of an interview
false
When choosing a topic, which of the following is not a factor to be considered
family and friends
Which of the following is an example of a demonstrative presentation topic
finding a summer job
Television, radio, and newspapers were the sole sources of exchanging information and communicating through media during the _____.
first media age
Megan comes home from work around 6:00 p.m. every day and spends several hours with her children before putting them to bed. Because she has been at work all day, she has not seen the day's news headlines, so before she goes to bed, she goes to her computer to pull up CNN.com. In the morning, she has a little extra time before the kids wake up so she decides to go online and watch the episode of The Bachelor that she missed the night before. From this example, we see that New Media is _____
flexible
How comfortably we can behave, in light of our expectations, relates to our understanding of the _____ of an environment
formality
Imagine you are to give a presentation about the importance of mammograms to an audience of men. You will need to approach the _____, or structure, of your argument in a different way considering the gender demographic of your audience
framing
A _____ outline helps a speaker organize his or her presentation and build an argument, whereas an _____ outline is used to follow during a presentation
full sentence; key word
Masculinity, femininity, and androgyny are commonly associated with _____, which refers to psychological and emotional characteristics of individuals.
gender
_________, or hand movements, should be ___________ and ___________.
gestures; natural; spontaneous
___________ are ways of presenting numerical information with visual representations
graphs
Which of the following is not considered a part of CMM
groups
We may automatically assume that because one of our coworkers is good-looking, he or she is also talented, fun to be around, and hardworking. This example demonstrates _____.
halo effect
In the digital world, "poking" someone on Facebook is an example of which code of nonverbal communication
haptics
This type of communication is used to humiliate people based on age, gender, race, ethnicity, culture, sexual orientation, social class, and more
hate speech
HURIER, the acronym for the six-step listening process, stands for ___
hearing, understanding, remembering, interpreting, evaluating, responding
What is persuasion all about
helping to meet the needs of your audience in ethical ways
In many countries like China or Iraq, individuals focus more on background knowledge and their relationship with their conversational partner than on the spoken words. These are examples of _____.
high-context cultures
Imagine that your instructor dresses rather sloppily and shows up to class with untamed hair and glasses from the 1980s. Consequently, you spend most of class text messaging and on Facebook because you assume your instructor is as unintelligent and unprepared as they are unattractive. This example demonstrates the _____.
horn effect
Janet and Steve are Facebook friends who have been talking for a few months, they have never met face-to-face and yet they feel very intimate with each other and respond when questioned that they have a strong emotional connection to one another that they feel is equal or greater than if they had met face-to-face. This is an example of which term from the textbook
hyperpersonal communications
Which type of questions allow the interviewer to present a possible situation and ask the interviewee how he or she would react
hypothetical questions
Honeycutt (1993) refers to the understanding of the various paths relationships can take and where those paths might lead to as which of the following terms
imagined trajectories
On the first day of class, Alex's teacher asked each student to stand up at his or her seat and talk about his or her summer vacation. This is an example of a(n) _________ speech
impromptu
Through interpersonal relationships, we gain (and give to others) a sense of belonging and being part of something, a sense of loving and being valued, and a sense of mattering and being empowered. In other words, interpersonal relationships satisfy our basic human longings for _____, _____, and _____, respectively
inclusion; affection; control
Words and expressions that are broad enough to include everyone are called ___.
inclusive language
If you are using specific examples to support a larger theory within your presentation, you are using what method of reasoning
inductive
Which of the following is not a type of evidence used to engage your audience and confirm your credibility
inferences
One method you may use for audience analysis is through seeking out a (n) _____.
informant
Living in the Communication Age, we have greater access to information than ever before. Although this can be a positive, it also puts us in danger of _____, which refers to the negative feelings associated with being given too much information.
information overload
A(n) _____ occurs whenever you are seeking facts or opinions
information-gathering interview
A survey is an example of which type of interview
information-gathering invterview
Which conflict-handling style is preferred among group members because it produces higher-quality outcomes and supports group member satisfaction
integrating
According to the Model of Interaction Stages, in which stage of coming together do partners express commitment or test out labels like "boyfriend" or "girlfriend"
intensifying
Which of the following is not considered a type of message design logic (MDL)
intentional
Jake is using Amazon.com to order his textbooks. At the same time, he is watching a YouTube video a friend posted on his Facebook page while chatting on Facebook with his friend about that video. Jake can easily communicate with his friend, watch the video, and make his purchases at the same time. This is an example of which characteristic of New Media Theory
interactivivity
An interview is _____ because there is a sharing or process of exchange regarding a variety of topics
interatction
Lanay and Justin are officially "in a relationship" according to Facebook, and when asked what her plans are for the weekend, Lanay answers, "Well, we might go see a movie." Which stage of coming together are Justin and Lanay in
interating
Organizational communication is the process through which workplace members develop, maintain, and modify workplace practices through their communication with both _____ (e.g., superior, subordinates) and _____ (e.g., clients, stakeholders) audiences
internal; external
Communication with or between persons who approach one another as individuals in a relationship is referred to as _____.
interpersonal communication
Building and maintenance roles are those roles that group members use to develop and maintain _____.
interpersonal relationships
Thinking "I'm too young to get married" is an example of which type of turning point
interpersonal/normative
When you ask your friend how she is, she responds by saying, "fine," but you can tell by her expression and her tone that she is not fine. This part of the listening process is called _____
interpreting
If you find that the best source of information for your research is an expert in the field, or someone with firsthand experience, you may want to conduct a/an _____.
interview
Time, place, noise, and proxemics are all examples of factors that influence the communication process of an interview, known as the _____.
interview enviornment
An outline of interview questions used to structure an interview is known as a(n) _____.
interview guide
According to Edward T. Hall's zones of space, which zone occupies the area within zero to 18 inches of us
intimate
A great conclusion should do all of the following, except _____.
introduce additional main points
Imagine you are meeting with a small study group at the library before an exam. Halfway into your study session, a larger group of students from another class sits at the tables around yours, openly discussing their material, and you eventually have to leave. This is an example of which type of intrusion
invasion
Communication is a "we" activity in which people work jointly to create and share meaning. this best demonstrates that communication _____
is collaborative
Being labeled a loser may alter a person;s perceptions and reinforce self-destructive behaviors, taking part in shaping their social reality. this best demonstrates that communication ___
is creative
Which of the following is not a reason why a speaker should get his or her audience involved during a presentation
it can help an audience members get over their stage fright
Which of the following statements about physical attractiveness is incorrect
it is universally based on facial symmetry
Imagine you are giving a demonstrative presentation on relaxation through basic yoga and you select four audience members to each demonstrate one basic yoga position. This technique would help those audience members better retain the information if they are _____.
kinesthetic learner
What is a key technique in guiding a clear persuasive argument
knowing you objective for the presentaion
A system of words and systems used for a common purpose by people is called ______.
language
_____ testimony comes from everyday people who have firsthand experience on a topic
lay
"Can you talk about how hard it was to vote against bringing Phish to campus?" is an example of which type of interview question
leading question
The different ways individuals like to obtain and process information are known as _____.
learning styles
The notion that the self-arises from interpersonal interactions and perceptions of others refers to __
looking- glass slef
Which of the following is not an example of a formal communication network
looped communication
One of the disadvantages to giving a manuscript presentation is _____.
losing eye contact with the audience
All of these are characteristics of your experiences with New Media except _____.
loss of individuality
Which of the following is not true with regard to the development of the main points of your presentation?
main points should not be limited by number
Professor Rawlins often stands in front of his class and reads from the papers in front of him. This is an example of a(n) ______________ presentation
manuscript
Portrayals of feminine beauty on television are examples of which type of influence to perception
media
An interview in which the interviewer and interviewee are not necessarily face-to-face, but communicating through some form of technology is known as a(n) _____.
mediated interview
John likes to watch YouTube clips to learn how to perform various tricks on his bike. YouTube clips are an example of a(n) _____.
mediated presentation
If Bethany calls her mother on the phone and shares her day's experience, this is an example of which type of communication
meditated
Sarah turns the TV on every morning so she can listen to the morning news while she prepares for work. One morning during a thunderstorm, the local channel's sound faded in and out and she only heard pieces of the broadcast. This is an example of a _____.
medium distraction
__________ are useful if you need to show a 3-D representation or something on a small scale.
models
Most professors at U.S. universities and colleges have an attendance policy (including punctuality) in their syllabus. In terms of time orientation, of which type of culture is this an example
monochronic
The smallest units of meaning in a language are known as ___.
morphemes
Objects that reinforce your message, create emotion, or add new information using a variety of senses are _____.
multimedia presentational aids
PowerPoint slides, handouts, and images projected using a document camera are all possible ____
multimedia presentational aids
The example of using a website such as RateMyProfessor.com to pick a professor is related to which of the following types of cultural cues:
naratives
Walter Fisher argues that _____ are how we build communities and relationships and create our lives
narratives
All the ways we communicate without using words is known as _____ communication
nonverbal
During which stage of small group development do group members clarify their roles, determine the norms, and determine the appropriate courses of action to take
norming
To effectively persuade your audience in regard to a political party, you must _____.
not only refute the opposing perspective but also simultaneously build up your own perspective
The _____, or the reason for or the event at which you are speaking, will help you decide on the topic, tone, and length of the presentation, or the style you choose
occasion
How does argument by definition differ from argument of analogy
one of the definitions of a concept while the other compares different ideas to reach a conclusion relationship
The metaphor used by Altman and Taylor to represent individuals in a relationship is that of a(n) _____.
onion
What is the fundamental difference between informative presentations and persuasive presentations
only persuasive presentations seek to change the audience's behavior or belief
This type of question should make up the majority of an interview because they look for perspective, insight, attitudes, and opinions
open question
(n) _____ helps you define the points of your presentation and keep the audience on track, and is often determined by your topic
organizational pattern
Which task role is associated with challenging group members' ideas in a constructive manner
orienteer role
Imagine you have just started your new job as a server at Buffalo Wild Wings. A customer asks if she can substitute cheese sticks for potato wedges, but you're not sure so you ask the shift manager. You have just used the _____ strategy to secure _____ information
overt; technical
___________ skills, or how we use our voices, are an important part of effective speech delivery.
paralinguistic
Which term coined by Aristotle refers to a speaker's emotional appeal
pathos
Which cultural imperative becomes most salient in a time of war and acts of terrorism
peace imperative
James and Beth are friends. They consider going out to dinner to be a part of spending quality time and not a romantic date. This is an example of ___.
peak communication experiences
Sarah and Joe are both sales members on their company's executive sales team. Sarah has worked for the company for about two years longer than Joe has. She experiences some of the perks of seniority (e.g., higher salary, established relationships with supervisors), but nonetheless fills the same position as him. Which type of workplace relationship is Sarah's and Joe's
peer realtionship
People tend to self-disclose more online than in person because _____.
people are more aware of themselves and less aware of the people they are talking to during CMC
Interviews may involve more than two _____, but can never involve more than two _____.
people; parties
In a conversation, Jackson informs Kayla of the way he is aware of and understands the world. Jackson is describing his process of __
perception
Which of the following is a process of being aware of and understanding the world
perception
People who are viewed as having cultural competence are usually masters of a practice called _____, or asking others if their perceptions or sense of understanding is correct or incorrect
perception checking
This type of interview is usually conducted on an annual basis and involves a supervisor who asks questions related to review documents to be filed in an employee's permanent record
performance interviews
Which of the following was not mentioned as a factor of cultural rituals
personality
______________ is a characteristic of New Media that makes it drastically different from broadcast media. This characteristic allows us to choose where we get our news from, what we want our homepage to look like, and how we design a blog
personalization
Message design logics (MDL) are all of the following except
personally designed messages
The grievous act of using someone else's language, ideas, or other material as your own without giving them credit is known as _____.
plagarism
_________ and __________ are both aspects of movement in your presentation and can help you communicate confidence to your audience
posture; poise
The amount of perceived or felt equality or inequality between people in certain cultural or social contexts is referred to as _____
power distance
Lisa is very anxious about giving her speech. She has spent the last three days imagining negative feedback from her audience and worrying about her presentation aids while her speech sat on her desk untouched. Which solution to communication apprehension is Lisa overlooking
practicing her presentation
Which of the following is not an aspect of touch that determines its appropriateness for an individual or situation
preparation
Which of the following is not an effective strategy to use when planning and delivering an informative presentation
present the information according to your own learning style
What is the best way to propose solutions to an issue
present two solutions: one that focuses on the larger social change and one that focuses on what an individual can change
Which of the following is not a strategy used to reduce audience misunderstanding
presenting as much information as possible
Questions that are usually scripted prior to the interview to support a list of key topics the interviewer has for the interviewee are known as _____.
primary questions
Imagine you were visiting family in Alabama when a tornado touched down causing devastating damage. When you got home, you wrote an article for the college paper about your experience. Which type of source would you be
primary source
What is the organizational pattern of a persuasive speech
problem, cause, solution
As issues across organizational contexts emerge, _____ are sometimes used by external consultants or members of the management team to describe an issue and work towards a solution
problem-solving interviews
An interview is an interaction where new information emeres while attitudes and reactions change. This describes which essential element of interviews
process
Which schema is considered an image of the best example of a particular category
prototypes
The sufficiency of evidence strategy indicates that you should _____.
provide overwhelming evidence based on research
Which of the following is not a method for helping your audience make sense of the statistics you include in your presentation
providing exact numbers (up to 3 decimal places)
Edward T. Hall's spatial zones identified in middle-class U.S. culture demonstrate which nonverbal communication code
proxemics
_____, which can be physical or virtual, is the distance between two people
proximity
You are considering using information from an .edu website for your presentation. In evaluating your source, what can the preceding information help you establish
publisher's authority
A predetermined and serious _____ distinguishes an interview from the other social conversations that occur in everyday life
purpose
A persuasive presentation on the morality of the death penalty focuses on _____.
question of fact
To prove the argument that culture has more to do with gendered behavior than biology, you are using what persuasion topic
question of fact
Media mogul Tyra Banks is an example of _____.
questions of policy or questions of fact
_____ is a process of establishing trust and comfort during the interview process, using self-introductions and simple greatings among other practices
rapport
_______ is composed of activities or resources whose action and reactions occur immediately with no delay
real time
Within a library's catalog are _____, which include general materials such as encyclopedias and dictionaries. These are generally a good place to start your information search
reference works
Ted and Bob recognize that they should wait in line until it's their turn at the local burger restaurant. This is an example of ___.
regulative rules
Gestures that are used to control the turn-taking in conversations are known as _____
regulators
Similarity, inclusion, affection, control, and trust are the five primary _____ dimensions related to interviews
relational
Mary and Clark get Chinese food every Tuesday and find that they have cute nicknames for each other that none of their other couple friends use. These relational features that distinguish Mary and Clark from all other relationships are known as _____.
relational culture
Trying to persuade an audience that the social networking site Linkedin.com is an important tool to network with future employees, uses argument by _____.
relationship
Factor that influence perceptions include all of the following except for __
relationships
Perceptions do all of the following to our ideas, values, and beliefs except for which of the following
release
Dylan's father comes home to find the house dirty. When asked why he has not cleaned up, Dylan goes over to the TV and asks his father, "What's coming on tonight?" Dylan was not cooperative according to which maxim?
relevance maxim
The last step in the listening process is _____
responding
An audience that knows that they will receive a(n) _____, or the psychological or physical benefit to be obtained, will be more eager to hear what you have to say
reward
A question asked in a manner that does not invite an actual response is known as a _____.
rhetorical question
Workers may play the hero, the outlaw, the high priest, the whisperer, or a cabal member at their workplace. This is an example of _____ elements of cultural artifacts in the workplace
role
The type of question that allows a person to choose an answer between two points is known as an _____.
scaled question
During an emergency, Daniel sees a man in a blue uniform with a gold star and a flashlight. using stereotypes, Daniel assumes the man is a police officer this refers to and organization pattern known as __
schemas
Which of the following includes stereotypes, prototypes, interpersonal constructs, and scripts
schemas
Before going to class, Tricia expects that she will take a quiz and the professor will lecture for 30 minutes and then give an assignment. which type of schema is Tricia using
scripts
Which type of transition indicates that the speaker is moving from one main point to another
section transition
If you were to resolve a dialectical tension by satisfying only one need and denying the other, this would be called which of the following terms
selection
An interview that occurs when you are being evaluated for promotion, selected for an academic award, scholarship, or for admittance to a graduate program is known as a(n) _____.
selection interview
Patricia is studying for her exam at night in her rooms although she is listening to music on her computer and watching her television, she is annoyed by the sound of her neighbors vacuum next door. Patricia's concentration is engaged in what process
selective attention
Which of the following is not related to perception
selective hearing
During the graduation ceremony, Stephen remembers all of the positive experiences he had with his classes and the fun he had with all the people he met. Stephen is using which type of selection
selective memory
Jason filters what her hears to suit his own biases, and expectations which of the following is Jason using
selective perception
In the 1970s, Irwin Altman and Dallas Taylor developed the Social Penetration Model to show how relationships progress toward intimacy as a result of _____ from both partners
self-disclosure
Kevin sees himself as a good student, but a bad friend. his feelings refer to his __
self-esteem
Kevin sees himself as an athlete, a student, tall, a son, and a lead singer these are characteristics of Kevin's ___
self-image
Which of the following is described as the study of the meaning of words
semantics
The communicative behaviors any group member can enact to demonstrate leadership are referred to as _____.
shared leadership
With regard to how people use time and their expectations of how it should be managed, members of which type of culture value efficiency production and fast results
short-term orientation
Which of the following types of transitions is not typically used with section transitions (to move from one main point to the next), but instead used to hold smaller, supporting material together?
signpost
Words and phrases such as "first," "beginning with," "to clarify," and "for example" are examples of _____, which let the audience know exactly where the speaker is within a presentation
signposts
On the first day of class in the middle of your professor's lecture, the projector begins to flicker. Your professor fixes the problem and continues with the lecture, but a few minutes later, it happens again and you find it hard to concentrate on the rest of the lecture. The listening problem you are experiencing is ____
situational distraction
Which type of distraction comes from environmental disturbances that keep you from listening
situational distractions
Bias occurs when the author or the publication has a particular point of view that will _____ the information.
skew
Which model of communication expands the role of communicators beyond sender-receivers to joint creators of social reality
social construction
A web-based service that allows individuals to create a public profile and to maintain and view a list of users who share a common interest is _____.
social media
One of the primary differences between New Media and the term social media is that _____.
social media plays priority on and refers to the significance of the social and relational aspects of today's media
The set of social judgments that members of a group agree upon is the definition of what of the following terms
social reality
_____ is a system that classifies people according to their body type
somatyping
While traveling in Spain this summer, Kylie had some difficulty understanding the people she met, even when they spoke English. The accents Kylie heard could be considered a _____.
source distractions
Newspapers, magazines, documentaries, books, government documents, online journals, news shows, interviews, and websites are all examples of _____, or research and information attained through others' work
sources
The _____ consist(s) of the size of the audience, the environment, and the occasion
speaking situation
Symbols are all of the following except_____.
specific
Which of the following is not true of specific purpose statements
specific purpose statements ask a question
On his way to class, Jack hears his friend Jill say, "Hey, Jack! Look out! " Jack understands the message to be a warning according to which part of CMM
speech act
Which stage of small group development is associated with group members sharing ideas, contributing to discussion, and engaging in low levels of self-disclosure
storming
All of the following statements are associated with a consistent outline format, except _____.
sub points are indicated by a lower-case letter
When a line cook tells a staff of servers to "86 the onion rings" because they are out of that item, their use of jargon is an example of _____ elements of workplace artifacts
symbolic
Items in the United States such as the flag, the national anthem, the constitution, and war memorials serve as important sources of national identity are examples of _____.
symbolic practices
The more you give presentations and practice speaking in front of others, the more you will be aware of the symptoms of communication apprehension without suffering too much from them. This is often called _____.
systematic desenitization
A growing number of workers are engaging in _____, which is the practice of working offsite (i.e., away from the physical workplace) while remaining connected to the workplace through a host of communication technologies such as the Internet, e-mail, voice mail, cell phones, instant messaging, and virtual private networks
teleworking
The study of how people use space and objects to communicate occupancy or ownership of space is known as _____.
territorality
The most commonly used form of presentational aids is _____.
text
What is the definition of communication?
the collaborative process of using messages to create and participate in social reality
What is a common reason why it might be necessary for a speaker to define new terms or ideas for the audience
the topic is technical and complex
Casey is sitting in class listening to one of her classmates deliver a presentation. She is continually distracted by her classmate's use of the word like. The problem with this presentation is _____.
there are too many vocal fillers
Erving Goffman's theory of self-presentation relates to New Media and CMC because _____.
there is a relationship between our performance aspects and our identity online because we become what we type
Which of the following statements does not apply to explanatory informative presentations
they are presented by a chronological organizational pattern
Barb, the newly elected president of Lambda Pi Eta, is shocked by the low attendance at weekly meetings, which are held at 8:00 on Monday mornings. What has she likely failed to consider with regard to group meeting environment
time
Which of the following is not one of the purposes of informative presentations
to change attitudes or behaviors
The last part of an e-mail address, such as .com, .edu, or .gov is called the _____.
top-level domain
The general subject of a presentation is referred to as the _____.
topic
Which organizational pattern groups information around central themes or ideas, which can help audience members remember the new information in chunks or groupings?
topical
Sentences or phrases that connect what you were just speaking about with what you will be speaking about next are known as _____.
transitions
Which communication metaphor describes communication as a linear, one-way transfer of information
transmission
A question-and-answer period at the end of a presentation is an effective way to get the audience involved because it allows them to clarify what they've heard
true
A speaker should not say "Thank you" at the end of their speech
true
According to symbolic interactionism, communication is the primary means by which we internalize and use social values to guide how we see ourselves, how we see other, and how we interact.
true
Although an audience analysis can help you choose which learning style to favor, it is often best to use a variety of tools throughout your presentation
true
As peer relationships develop (i.e., from information peer to collegial peer to special peer) communication will become more frequent, more intimate, more personal, and less cautious
true
At its heart, communication apprehension is really all about relationships
true
Avatar is defined as a stable online identity that someone using Cyberspace has created. Avatars may be formed through people's writing in a newsgroup or a cartoon character they have created as an image of their self.
true
Because listening is such a routine part of our day, we often take it for granted without realizing how much work it requires
true
Both informative and persuasive presentations need to provide credible and timely information in order to be an effective presentation
true
Central to being a good interviewee is being an engaged listener
true
Communication apprehension usually decreases after a minute or two of giving your speech
true
Communication creates a relational culture
true
Contrary to the popular thought that "opposites attract," similarity is more attractive to us than is dissimilarity.
true
Developing an understanding of communicative practices in the workplace is vital to one's productivity, satisfaction, commitment, and retention
true
Did you quit your last job?" is a bipolar question
true
During the First Media Age in the 1960s, broadcast media controlled the airways. During this era, the news was released through a highly centralized production in a one-way type of communication and was under the state's control with little interaction from the public
true
Effective listening requires us to put our biases aside and regard the other as having a valid point of view worthy of our time and careful attention
true
Evaluating means assessing the credibility of a message
true
Goffman explained how face can be "lost," "maintained," " protected," or "enhanced" in everyday life as a presentation of self.
true
How you control your own personal brand will have an impact on your persuasive appeals
true
If you copy and paste your own thoughts, words, ideas, or opinions used in a previous document into a new presentation, you are plagiarizing
true
In verbal communication, things represented through likeness or similarity use an analog code.
true
Information gained through informal communication networks is often more useful and more important than information received through formal networks.
true
Informational diversity and value diversity make up part of the first advantage to small group work, which is access to group members' collective resources
true
Instead of asking your audience to adopt the big picture purpose, you can ask them to make small changes in their behavior—this is an example of micro changes
true
Interviewing goes beyond the function of landing a job
true
It is not events, themselves, that change relationships, but our interpretation of the events, known as turning points
true
Kelly's (1955) construct theory says that interpersonal constructs are bipolar dimensions of judgement used to size up people or social situations
true
Knowing your listening goals can help you decide which type of listening you need to engage in
true
Many speakers try to cover too much material in a single presentation, which may be a result of their failure to effectively consider the occasion
true
Multimedia presentation aids can be used to create emotion in your presentation
true
Mutual respect is about people seeking understanding through the vehicle of open dialogue; attempting to understand others with an open mind leads them to mutually respond with respect and understanding
true
Never begin a presentation by introducing yourself to the audience unless it is absolutely necessary
true
New Media are not controlled by the state and have endless boundaries and broad regulations
true
New Media in the Communication Age foster the convergence of old and new media, allowing connections across boundaries, borders and countries with the click of a mouse
true
Nonverbal immediacy is defined by Andersen (1979) as the use of closeness-inducing nonverbal behavioral cues
true
Nonverbal messages are more convincing than verbal messages
true
One of the advantages of a mediated presentation is appealing to multiple learning styles within your presentation
true
People tend to relate more with people who appear to be similar to them
true
Reference works are not the best type of sources to use in your actual presentation because they summarize original sources
true
Regarding the looking-glass self, a person gradually gains an identity by viewing himself or herself through the eyes of other people
true
Relational climate defines the overall emotional feeling of a relationship, determined by communication
true
Selective attention is the process of concentration on one part of the environment while not paying attention to the rest
true
Some of the disadvantages of a memorized presentation include forgetting parts of the speech, connecting with the audience, and over rehearsing
true
Sometimes, words have several meanings. Depending on the context or situation, the meaning will be changed, and these words are considered polysemic words.
true
Source distractions occur when the person we are listening to exhibits a behavior that makes it difficult for us to listen.
true
Symbols convey meaning and characterize ideas, people, places, or concepts.
true
The United States is an example of a low-context culture
true
The basic building blocks of a language are its sounds, and these sounds are called phonemes.
true
The encourager role and the harmonizer role are both considered building and maintenance roles because they are used to develop and maintain the interpersonal relationships within a group.
true
The five steps of Monroe's Motivated Sequence, in sequential order, are attention, need, satisfaction, visualization, and action
true
The flexibility of shared leadership permits the most competent group member(s) to assume the role when needed and usually rotates among group members over the life span of a task. (question)
true
The generalized other refers to the viewpoint of the entire society
true
The idea that language creates and shapes our social reality is known as linguistic relativity hypothesis.
true
The introduction usually comprises 10% to 15% of a presentation
true
The key to evaluating your sources is to analyze the information, the author, and the publisher
true
The opening phase of an interview contains two steps: establishing rapport and orienting the other party.
true
The people you'll be interacting with in diverse communication contexts may present you with differences that you've never encountered before, and your communication choices will shape the experience as positive or negative
true
The period known as "rush" for Greek organizations in an example of a ritual on college and university campuses
true
The problem-cause-solution pattern and Monroe's Motivated Sequence are effective methods of delivering persuasive presentations
true
The real reason individuals use New Media and CMC is to connect with and relate to others
true
The second step in the introduction is to introduce your topic, which is often referred to as a thesis statement
true
The social judgment strategy maintains that people can be persuaded on a topic by having people accept changes that are close to their already held beliefs
true
The study of the ways in which time is used to structure interactions is known as chronemics
true
The talk that happens around the water cooler or coffee machine at work helps establish informal communication networks
true
The tendency to let our perceptions of one positive trait influence our perceptions of other positive traits is called the halo effect
true
The type of organizational pattern used by a speaker can make a huge difference in the level of understanding gained by the audience
true
To choose a presentation topic, it is important to think about the audience, the occasion, and yourself
true
Walter Fisher argues that stories or narratives are how we build communities and relationships and create our lives
true
We are most likely to form relationships with people who are in close proximity to us
true
We never truly understand our own culture until comparing it with others
true
When a speaker is going to be giving the same speech multiple times, often he or she will give a memorized presentation
true
When organizing a presentation, a useful analogy to consider is that of a tour guide: Speakers should think of themselves as tour guides moving a group of people from one point to another
true
When we try to derail someone from an argument, it is termed a red herring fallacy
true
When you use the definition of an idea or concept as part of your persuasive appeal, you are engaged in an argument by definition
true
Without a task, a group need not exist
true
Workplace culture does not simply exist; it is communicatively created by its members
true
You should always consider the convenience, aesthetics, and comfort of the location when planning a group meeting
true
Your portfolio is an extension of your resume, especially if you work in the fields of photography, advertising, marketing, public relations, art, design, fashion, journalism, architecture, and teaching
true
Establishing credibility has to do with your audience seeing you as _____ and _____.
trustworthy; believable
Generally the body of a speech comprises about _____ of the presentation
two thirds
Before getting ready for class in the morning, Lisa checks her e-mail and responds to a message from her cousin, views her Facebook newsfeed and comments on several of her friends' statuses, and responds to comments from her blog's followers. All of these actions demonstrate which aspect of New Media
two-way communication
Part of the listening process involves attaching meaning to the words we hear, often unconsciously. This part of the process is called _____.
understanding
Robert is Sarah's assistant. Each morning, Robert presents a list of relevant updates and/or messages left for Sarah from the previous workday when he brings her a medium, double nonfat latte. Their morning exchange is an example of _____.
upward communication
What is an effective way to let the audience know what reward they can gain from your presentation early on
use a reward in the attention getter
Which of the following is the best way for you as a speaker to address learning styles during your presentation
use a variety of tools that favor all four learning styles
Which of the followings is not considered a code, or category, of nonverbal communication
verbal cues
When a speaker presents their information in pictures, graphs, and diagrams, they are most significantly helping _____ retain the information better
visual learners
The use of ALL CAPS to indicate urgency is an example of _____ in the digital world
vocalics
_________ is the level and variety of loudness in your voice, and ________ is the amount of vocal inflections in your voice.
volume; pitch
When does a latitude of noncommitment occur
when new information does not cause the person to accept/reject the position but instead to maintain hos or her original position
When you no longer feel as if you are a vital part of the workplace and the result is expression of disagreement or contradictory opinions about the workplace, its policies and practices, and its employees, _____ occurs
workplace dissent