Chapters 1-16 and Appendix

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Which of the following is an example of an open-ended question

"tell me about your ideal career"

According to small group researchers, how many group members make up the ideal group size

5-7

According to chapter 2 of the textbook, the average U.S. citizen receives how many advertisements per day

5000

Which of the following statements do not require a citation of their source if given during a presentation to a classroom of college freshmen

Alaska is part of the U.S.

Which system of specific guidelines do most communication instructors require you to use to format a reference list

American Psychological Association (APA)

Which of the following is not one of Hofstede's cultural value dimensions

Capitalism vs socialism

Which organizational pattern should a speaker use for a presentation about the development of Facebook

Chronological

The age in which communication, technology, and media converge deeply permeate a citizens daily life is known as the

Communication Age

We currently live and operate in the ______ Age, which is quickly replacing the ______ Age.

Communication; Information

All of these are characteristics of the E.net self except that _____.

E.net self can only only internal facets

Which of the following terms is an example of a polysemic word

Facebook official

Communication activism is known as the direct energetic action that is not in support of needed social change for individuals

False

Communication as transmission is one of the newest models of communication based on the workings of the cell phone and the computer

False

Engagement refers to the power of communication to link and relate us to people, groups, communities, social institutions, and cultures

False

Small groups are traditionally defined as groups having between 2 and 10 members

False

Which of the following newspaper article titles is formatted correctly for a written citation in APA format

Hope for Haiti: A locally based NGO helps rebuild after earthquake

Under the functional perspective of small group communication, there are five different communicative functions necessary for a group to make an informed decision. Which one of the following is not one of those five functions

Identify an ambiguous, inappropriate, and inadequate set of alternatives

All members of Alpha Phi Omega wear their APO shirts when they volunteer in the community. This best demonstrates which feature of small group communication

Identity

Which of the following is not a feature of small group communication

Independence

Which of the following was NOT listed as a benefit of studying communication?

Less active role in democratic citizenship

The active process of receiving and understanding messages through words or by reading text is considered _____.

Listening

Which of the following situations is an example of interpersonal communication

Liz responds to a friend's Facebook status

Which of the following organizational patterns uses a five-step process to persuade an audience

Monroe's Motivated Sequence

One disadvantage to small group work can be group hate. Which of the following was not mentioned as an outcome related to group hate in classroom groups

More group consenus

Complex computer data-mining operations use all of your online activities (ranging from site visits, to purchase histories, to group memberships) to compile highly specific profiles of you that advertisers can use to use to customize, or ______, their advertisements to you

Narrowcast

A technological interface that allows users to communicate, interact, personalize, and own media is called _____.

New media

The most commonly used method of multimedia presentations are _____,

PowerPoint

The ancient Greeks referred to the ways that communication can be used as an instrument to accomplish things as __ and the ways that communication creates things as _____

Praxis; poiesis

The leadership of a student organization that you're a member of realizes that they have overspent during the past fiscal year. You decide to come together to examine your group's spending, propose several ideas to get out of the red, and choose one of them for the following year. This is an example of what type of group talk

Problem-Solving Talk

Jon is reading for one of his classes at the library, but he is continuously interrupted by the noise coming from group of students working at the table next to him. He is also sitting near the front desk, and the beeping noise from the checkout computer interrupts him as well. Occasionally he hears the loud clunk of a beverage dropping from the vending machine. All of these distractions are examples of _____.

Situational distractions

Those group members who fail to contribute equally or equitably to a group task are referred to as _____.

Slackers

Carey went to lunch with Stephanie to discuss how she was feeling about a situation at work. At the restaurant, Stephanie was really distracted because her favorite band was playing and she wanted to go to the stage to dance. Feeling like she wasn't being heard, Carey got upset and left Stephanie at the table. Carey is most likely upset because _____

Stephanie did not engage in emphatic listening with Stephanie

Which of the following is not one of the three advantageous of group work listed in the textbook

Support and recognition by their workplace

Which organizational pattern is prepared according to subject matter and is the most commonly used among speakers

Topical

According to constructivist perspective, communication is both a shaper of our individual understandings and shaped by those understandings

True

According to employers, communication skills are the most valuable abilities employees can posses

True

Meditated communication is defined as a communication or messages that are transmitted through some type of medium

True

One of the ways we can harness the power of communication for the greater good is by engaging in communication activism, or the direct energetic actions in support of needed social change for individuals, groups, organizations, and communities

True

Public communication is defined as a situation in which a person delivers a message to an audience

True

The fact that communication involves both creations and participation demonstrates that is fundamentally dual-natured

True

Communicative exchanges that occur between people within a workplace that are aimed toward accomplishing workplace goals and objectives are known as _____

Workplace communication

Which of the following is not associated with the assimilation stage of workplace socialization

a finite period of time

Leaving your audience with the option of writing a letter to Congress is an example of _____

a solution that focuses on the individual action

According to Marshall McLuhan's Classical Medium Theory, media is _____.

a symbolic environment of any communicative act

You have been invited to a social evening at your professor's home. there are many students there whom you have never met, as you meet them you use bits of information from them and translate it into general characteristics. this is an example of which important characteristic of cognitive complexity

abstract

The argument "I'll never attend that university because my neighbor went there and he's a loser" is an example of which common fallacy of logic and reason

ad hominem

Nonverbal gestures, postures, and facial expressions that communicate emotions are called _____

affect displays

Relationships are enhanced when there is some level of liking, warmth, and openness. This refers to which relational dimension of interviews

affection

Which of the following is not one of the three primary relational dialectics, according to Baxter's relational dialectics theory

agency and constraint

Viewing communication as a process of social construction requires an appreciation of both _______ (the power and freedom to use communication to create the social realities we desire) and ______ (the limitations inherent in our social realities)

agency; constraint

Persuasive topics revolve around questions of _____.

all of the above

change to _____.

all of the above

Engaging in vocational choice (i.e., information seeking about a specific job) and organizational choice (i.e., information seeking about a specific workplace) is part of which stage of workplace socialization

anticipatory stage

The 100 Best Companies to Work For website could easily function as a tool for compiling information on a variety of workplaces, otherwise known as the _____ stage of _____.

anticipatory; workplace socialization

Listening to an audio book on your iPod while you exercise is which type of listening

appreciative listening

Which of these is not needed to create a good survey

ask only open-ended question

Which attention-getting device can also be used as "on the spot" audience analysis

asking a question

Which of the following is not a delivery technique that appeases your audience

asking for your audience to make a snap judgment

Which of the following statements does not accurately describe exploratory informative presentations

assumes the audience has same previous knowledge about the topic

Any visible or tangible characteristics of a workplace that you can see, hear, or feel are referred to as _____

atrifacts

The first step in an introduction, which can utilize a number of different methods such as asking a question or telling a story, is known as _____.

attention getter

What is the correct order of Monroe's Motivated Sequence

attention, need, satisfaction, visualization, and action

Because we live in a digital age and our presentations may be available for viewing for years to come, we have to be careful of our ________ so we do not date ourselves too badly

attire

_____ are learned thought processes that guide behavior and thinking, and represent likes or dislikes of a target

attitudes

Prejudice is different than discrimination because prejudice refers to an individual's ____, whereas discrimination refers to their _____.

attitudes; actions

According to the matching hypothesis, we tend to form relationships with people who are similar to us in terms of _____.

attractiveness

The process of gathering and analyzing information about an audience to make informed choices about the content and delivery of a presentation is known as _____.

audience analysis

Improving upon your paralinguistic delivery skills, or the way you use your voice, for your presentation will best help _____ retain the information better

auditory learners

An already popular format for games and other forms of entertainment is called ______ and is a blend of physical and virtual realities.

augmented reality

According to the communication philosopher and ethicist Jurgen Habermas, ethical communication is that which promotes ______ and _____

autonomy; responsibility

_____ are ideas that a person holds true or false and are formed from attitudes, significant relationships and experiences in the world

beliefs

Any assumption made or attitude we have about a person, an issue, or a topic before we have heard all of the facts is a(n) _____.

bias

Which of the following it NOT a type of schema

blueprints

In which section of a presentation will a speaker use most of their research and evidence

body

Which of the following is considered inclusive language

chef

Which organizational pattern would be most effective for a demonstration speech on how to set up a Twitter account

chronoligical

During which stage of coming apart may partners begin restricting communication, talking less and revealing less-intimate information for fear of conflict

circumscribing

Are you willing to travel?" is an example of which type of interview question

closed question

Communication among people from a variety of different cultures is _____.

co-cultural communication

Individuals with highly developed interpersonal construct systems have which type of the following

cognitive complexity

In order to judge the quality of a narrative, one should consider narrative _____, or how well a story hangs together or makes sense, and narrative _____, or how well a story matches our lived experience

coherence; fidelity

The group phenomenon which occurs when group members feel a sense of belonging to their group is known as which of the following terms

cohesion

In which type of culture are other groups consulted during the decision-making process or when making plans for the future

collectivist

In _____ relationships, the primary purpose of communication is to provide job-related feedback while sharing mutual work and family concerns with a colleague

collegial peer

According to McCroskey (1984), an individual's level of fear or anxiety associated with either real or anticipated communication with another person or persons is _____.

communication apprehension

Face-to-face interactions, written communication, mediated communication, and mass communication are all forms of _____, or the means through which workplace messages are transmitted

communication channels

Which of the following does not accurately describe communication?

communication is static

The type of listening that includes asking questions, taking notes, and trying to make meaning of the message is _____.

comprehensive listening

When Jake went to buy a new car, he took a small notebook and wrote down the facts that the salesperson told him as they looked at several different cars. He also wrote down questions to ask the salesperson later before he made his final decision. Jake engaged in _____

comprehensive lsitening

Those who use a(n) _____ conflict-handling style strive to find a middle ground between meeting their own needs and the needs of other group members

compromising

Human communication facilitated by a wide range of New Media technologies such as chat rooms, e-mail, and online games are _____.

computer-mediated communication

The method used to end a presentation, through the use of statistics, quotations, rhetorical questions, and the like, is known as the _____.

concluding device

When among her musician friends, Taylor uses the word hot to describe the music they create. She is aware that this is a good term because she is knowledgeable of the ___.

connotative meaning

In relation to how we perceive an environment, whenever we feel our personal space is invaded, we feel _____.

constraint

In the transactional model of communications, every message has two dimensions: _____ or its surface level meaning and _____ or how a message is said

content, relationship

The parameters surrounding the existence of the workplace such as its location or history are referred to as _____ elements of workplace artifacts

contextual

When Kevin and John talk to each other on Skype, they are speaking face-to-face and using new technology to communicate. This is an example of _________, or blending new and old technologies

convergence

When the group faces a task-related or a relational obstacle, a group member must draw upon persuasive skills to offset the force. This is known as the _____ approach to leadership

counteractive influence

. Information seeking is the process by which workers proactively acquire feedback through the use of inquiry and monitoring. Which of the following was not mentioned as an information seeking strategy

covert

Which of the following is not a characteristic of a supportive communication climate

coworkers may adopt an "I don't care" attitude toward each other or the workplace

Unlike traditional broadcast media of television, radio, and newspapers, New Media provides a platform for the expression of self to other. This is part of the ____________ aspect of New Media

creativity

____________ listening can be demanding because it requires that we both listen to the message and analyze its content

critical

Which type of listening is best when you need to form an opinion or make an important decision

critical listening

As an educated citizen, it is important that we strive for _____, or being aware of diversity that's present in any working or social situation

cultural awareness

A person's race, ethnicity, or country of origin is referred to as their _____.

cultural background

The phrase "It's good!" has a completely different meaning for football fans than it does for people dining at a restaurant. This is an example of symbols as ______.

culturally unbounded

The rules of living and functioning in society which can shape the way you talk, behave, dress and think are known as _____.

culture

A term originally coined by William Gibson, ____________ is a place that collects all the information in the world and can be accessed and entered by any capable person.

cyberspace

Eye behavior, such as looking down and avoiding eye contact, is a strong signal a person could be lying; this reveals to a person which of the following terms

deception cues

From the 1980s through present day, trends have moved from broadcast media to New Media ushering in the Second Media Age. Which of these is not a characteristic of the Second Media Age

decreased interest in media studies

A used car dealer who begins by persuading you that foreign car companies make better, longer lasting vehicles and then tries to sell you a 1997 Mitsubishi Galant from his lot is using which basic type of reasoning

deductive reasoning

Melody is attempting in a communication exchange to guard and protect herself; this is known as _____.

defensive communication

Age, ethnicity, religious preference, income, and education level are all examples of _____, or the personal characteristics or attributes of an audience

demographics

Which type of informative presentation shows the audience how to do something and often gives them a chance to try what they have learned

demonstrative

During his class, Peter often uses his dictionary to understand some the words his professor uses. When Peter does this, he is look for which of the following?

denotative meaning

which of the following is a verbal message represented through symbols?

digital code

People who have adopted and learned digital technologies later in life are known as _______

digital immigrants

People for whom technologies already existed when they were born are referred to as

digital natives

Which of the following is not a type of plagiarism identified in Chapter 12

digital plagarism

Which approach related to control is an interviewer using if he or she attempts to control aspects such as time, direction, and types of questions

directive

The act of excluding or denying people of products, rights, and services based on their race, ethnicity, religion, gender, age, sexual orientation, or disability is known as _____.

discrimination

Sharing your concerns (e.g., about workplace decisions, practices, or policies) with people who do not work with you is known as _____.

displaced dissent

The term used to describe the unique differences in people is _____.

diversity

With regard to outlines, all of the following guidelines should be followed, except _____.

each point should provide several ideas

In a persuasive presentation, when should you establish your credibility to your audience

early on in the introduction

Another form of informative presentations that use entertainment, often humorous stories, sad tales, or daring narratives of adventure, as a way to inform audiences about important social issues is referred to as _____.

edutianment

Flipping someone off is an example of a(n) _____ because it has a direct translation to a written word.

emblem

Rather than electing or appointing a group member to a leadership position, group members choose to eliminate those members who do not demonstrate leadership behaviors from leadership contention. This is referred to as the _____ approach to leadership

emergent leader

_____________ listening requires that we put aside all distractions and focus on our conversational partner in order to demonstrate support, caring, and warmth to that person

empathetic

Which of the following is not considered a task role

encourager role

Which of the following is not one of the four most common facial management techniques

enhancing

Factors such as room design, lighting, smell, and seating arrangement influence which nonverbal communication code

enviorment

Many times, the speaker will not be able to control the _____ and will have to make adjustments to suit the location

enviornment

_____ presentations occur when you are introducing yourself, another person, celebrating an event, or commemorating a special occasion (e.g., award, funeral).

epideictic

The third step of the introduction, demonstrating the importance of the topic, lets the audience know why they should care about the topic. This process should accomplish all of the following, except _____.

establishing expertise or celebrity-standing

Which cultural imperative should guide us to do right instead of wrong in intercultural situations

ethical imperative

A social group that may be joined together by factors such as shared history, shared identity, shared geography, or shared culture is known as _____.

ethnicity

When U.S. Americans assume the best way of doing something is the way it is done in the United States, that line of thinking is labeled _____.

ethnocetric

People who view their culture as dominant are unwilling to learn and not open to the ideas of other cultures. This is known as _____.

ethocentrism

Weighing the credibility and accuracy of the message to make an assessment about the information requires _____

evaluating

According to the Model of Interaction Stages, during which stage of coming together may partners ask questions to learn about interests, hobbies, backgrounds, and lifestyle

experimenting

Barb, the newly elected president of Lambda Pi Eta, is shocked by the low attendance at weekly meetings. At the next meeting, she decides to tell everyone exactly how she feels by letting the members know that she is angry and that they are wasting her time. This is an example of which message design logic?

expressive

A speech where the speaker has carefully prepared notes and an outline and has practiced a great deal is a(n) _____.

extemporaneous presetnation

. Melissa heard her mom talking about her day at work, but she couldn't stop thinking about the poor grade she received on her science test that afternoon so she did not hear her mom when she asked her about her day at school. The listening problem Melissa is most likely experiencing is ____

failure to focus on the message

"What influenced your decision to vote against bringing Phish to campus?" is an example of a leading question

false

A form of defensive communication is attacking the critic, which includes verbal aggression, sarcasm, and rationalizing

false

A main benefit of conducting audience analysis is the reduction of uncertainty about giving the presentation experienced by the speaker

false

A saturated self happens when an individual's identity is infused with the numerous and sometimes imcompatable views of that individual

false

A secondary source is information obtained from a participant or observer who was at the event.

false

According to Edward T. Hall's spatial zones, the social zone occupies the space over 12 feet from us and refers to the distance typical of large, formal, public events

false

According to selective exposure theory, individuals prefer message that support their own positions and massage supporting other positions

false

According to the Social Penetration Model, after peeling back the middle layers, individuals progress to the inner layers, which consist of more personal details such as social attitudes and political views

false

According to your textbook, symbols are abstract, unintentional, uniquely human, culturally bound, and contextually bound.

false

An integrating conflict-handling style is the preferred style among group members; therefore, this style should be used regardless of the nature of the issue or the specific group members involved

false

An interview in which the interviewee has ample control over things like the length of their questions and the subject matter demonstrates the directive approach to interviews.

false

An oral citation should provide all of the information available in the written reference entry

false

Argument by analogy refers to a general relationship or correlation of two ideas or concepts

false

As an interviewee, your only job is to answer the interviewer's questions

false

By using a social judgment strategy, you are presenting your audience with the possible advantages of adopting your opinion, solution, or point of view

false

Critical listening requires offering support to another person

false

Defensive communication attempts to guard, or protect a person from an attack

false

Demographic data are meant to be used as a tool to stereotype audience members

false

Emblems are specific, universally understood meanings that can substitute a word or phrase

false

Emoticons are an excellent way to enhance all digital conversations, regardless of the situation.

false

Generally, a larger audience reflects a more casual occasion whereas a smaller audience reflects a more formal occasion

false

Greek philosopher Plato first coined the terms ethos, pathos, and logos over 2,000 years ago

false

HURIER is an acronym for the six-step process of hearing

false

Hearing is the active process of receiving and understanding messages through words or by reading text

false

Hofstede's cultural value dimensions refer to the primary ways of thinking to which individuals consciously choose to subscribe as adults

false

Humor is a great method of gaining audience attention and is effective regardless of speaker or occasion

false

In Monroe's Motivated Sequence, the Needs step lets you go beyond the proposed solution to show your audience all of the positive outcomes of adopting your proposal

false

In a mediated interview, it is important to fill the silence between questions by extending your answer to the previous question

false

In a persuasive presentation, using a variety of different types of arguments (example, analogy, definition, or relationship) will distract from the persuasive appeal of your message

false

In an impromptu speech, you will most likely want to focus on two main points in the body of the speech

false

In low-quality superior-subordinate relationships, superiors provide greater amounts of information and higher quality information to their subordinates than to subordinates who are involved in high-quality superior-subordinate relationships

false

In order to relate your topic to the audience, you should avoid taking on a complex topic if the audience is uneducated about the topic

false

In terms of delivery and content, a mediated presentation is considered the most effective type of speech

false

In terms of nonverbal transitions, movement should be well rehearsed and appear choreographed

false

Inclusive language employs expressions and words that are specific to an appropriate group to use without others knowing

false

Informative presentations that demonstrate, explain, describe, or explore assume the audience has at least heard about the topic in some form.

false

It is not possible to be considered a culture without referencing geographical boundaries and language barriers

false

It is unnecessary to define key terms in your presentation because you should assume that your audience can use context clues to figure out anything they are unsure of

false

It is unnecessary to use the words cause and effect in a presentation that follows a cause-and-effect organizational pattern because your argument is implied through your discussion of the issue.

false

Kinesthetic learners are individuals who prefer to obtain and process information by hearing and speaking it

false

Manuscript presentations are read from a script and are usually informal in nature.

false

Marshall McLuhan, who developed New Media Theory, actually predicted many of the technologies we use today long before they were created

false

Most campus cultures are essentially the same.

false

Multimedia aids are the most effective way to add to a descriptive presentation and paint a picture for your audience

false

New Media are creative, personal, inflexible, and always evolving

false

New Media, unlike broadcast media, are fixed and rarely change

false

North American countries like the United States are considered contact cultures.

false

Once stimuli have been selected and organized, they should not be interrupted

false

Online games are not considered part of computer-mediated communication

false

Perception does not play a significant role in communication

false

Personal artifacts are the objects that hold meaning left behind by someone after he or she has passed away

false

Phonemes combine to form morphemes, which are the largest units of meaning in language

false

Phrases such as "I'm done" or "That is all I have to say" are sufficient concluding devices and should be used to signal to the audience that the presentation is finished

false

Problem-solving talk occurs when a group selects an option from a set of already selected options in which no externally correct option exists

false

Providing information by location or physical relationship requires a topical pattern of organization

false

Real time is activities or resources whose action and reactions occur immediately, with no delay and is not possible with CMC

false

Responding is not an important part of the listening process

false

Semantics is considered the study of symbols and human interaction with them through communication

false

Sharing your concerns (e.g., criticisms about workplace practices, decisions, or policies) directly, openly, and clearly with your superiors because you believe they will take your concerns seriously is known as latent dissent.

false

Small group communication is defined as five or more people working together interdependently for the purpose of accomplishing a task

false

Social cohesion refers to the degree to which group members work toward a common goal

false

Speakers who avoid making eye contact with the audience are often rated as more credible and truthful

false

Standpoint theory asserts that our point of view arise from the individual experiences we have and our own viewpoints

false

Superior-subordinate relationships and peer relationships in the workplace are further characterized by three characteristics: status, efficacy, and choice

false

The key to a good demonstrative presentation is to choose a demonstration that the audience will want to learn, regardless of their ability to learn it within your allotted time period

false

The language of verbal communication uses a digital code that uses contextual meaning between individuals.

false

The moment you meet in person is the first chance an interviewer/recruiter has to see you

false

The more statistics you use in your presentation, the better supported your argument will be

false

The only way to gain information about an organizational culture is by direct questioning

false

The use of silence is considered a kinesics cue

false

There is no major difference between hearing and listening; both are important processes

false

Tierra, who has been in a dating relationship for about two months, was just promoted at work and asked to relocate to the company's headquarters in another state. This is an example of a dyadic turning point in her dating relationship

false

Tuckman's model of small group development proposes that groups progress through five sequential stages: forming, storming, conforming, performing, and mourning

false

What are the ways Apple's iPad can be used in the college classroom for educational purposes?" is a good example of a specific purpose statement

false

When commemorating a special event in an epideictic presentation, a speaker should always do so in a highly formal manner

false

When it comes to communication competence, ethnicity and race are synonymous

false

When you use the overt, third-party, testing, and observing information-seeking strategies, you may not have a particular information source in mind

false

Within a persuasive presentation, the conclusion is the best place to demonstrate that you know what you are talking about

false

Workers who express articulated dissent (as compared to those who express latent dissent) often do so because they feel that their contributions possess little value, that their contributions are unwanted, that their coworkers are less open and receptive to their ideas, and that they have little ability to influence their workplace.

false

You will use closed questions for the majority of an interview

false

When choosing a topic, which of the following is not a factor to be considered

family and friends

Which of the following is an example of a demonstrative presentation topic

finding a summer job

Television, radio, and newspapers were the sole sources of exchanging information and communicating through media during the _____.

first media age

Megan comes home from work around 6:00 p.m. every day and spends several hours with her children before putting them to bed. Because she has been at work all day, she has not seen the day's news headlines, so before she goes to bed, she goes to her computer to pull up CNN.com. In the morning, she has a little extra time before the kids wake up so she decides to go online and watch the episode of The Bachelor that she missed the night before. From this example, we see that New Media is _____

flexible

How comfortably we can behave, in light of our expectations, relates to our understanding of the _____ of an environment

formality

Imagine you are to give a presentation about the importance of mammograms to an audience of men. You will need to approach the _____, or structure, of your argument in a different way considering the gender demographic of your audience

framing

A _____ outline helps a speaker organize his or her presentation and build an argument, whereas an _____ outline is used to follow during a presentation

full sentence; key word

Masculinity, femininity, and androgyny are commonly associated with _____, which refers to psychological and emotional characteristics of individuals.

gender

_________, or hand movements, should be ___________ and ___________.

gestures; natural; spontaneous

___________ are ways of presenting numerical information with visual representations

graphs

Which of the following is not considered a part of CMM

groups

We may automatically assume that because one of our coworkers is good-looking, he or she is also talented, fun to be around, and hardworking. This example demonstrates _____.

halo effect

In the digital world, "poking" someone on Facebook is an example of which code of nonverbal communication

haptics

This type of communication is used to humiliate people based on age, gender, race, ethnicity, culture, sexual orientation, social class, and more

hate speech

HURIER, the acronym for the six-step listening process, stands for ___

hearing, understanding, remembering, interpreting, evaluating, responding

What is persuasion all about

helping to meet the needs of your audience in ethical ways

In many countries like China or Iraq, individuals focus more on background knowledge and their relationship with their conversational partner than on the spoken words. These are examples of _____.

high-context cultures

Imagine that your instructor dresses rather sloppily and shows up to class with untamed hair and glasses from the 1980s. Consequently, you spend most of class text messaging and on Facebook because you assume your instructor is as unintelligent and unprepared as they are unattractive. This example demonstrates the _____.

horn effect

Janet and Steve are Facebook friends who have been talking for a few months, they have never met face-to-face and yet they feel very intimate with each other and respond when questioned that they have a strong emotional connection to one another that they feel is equal or greater than if they had met face-to-face. This is an example of which term from the textbook

hyperpersonal communications

Which type of questions allow the interviewer to present a possible situation and ask the interviewee how he or she would react

hypothetical questions

Honeycutt (1993) refers to the understanding of the various paths relationships can take and where those paths might lead to as which of the following terms

imagined trajectories

On the first day of class, Alex's teacher asked each student to stand up at his or her seat and talk about his or her summer vacation. This is an example of a(n) _________ speech

impromptu

Through interpersonal relationships, we gain (and give to others) a sense of belonging and being part of something, a sense of loving and being valued, and a sense of mattering and being empowered. In other words, interpersonal relationships satisfy our basic human longings for _____, _____, and _____, respectively

inclusion; affection; control

Words and expressions that are broad enough to include everyone are called ___.

inclusive language

If you are using specific examples to support a larger theory within your presentation, you are using what method of reasoning

inductive

Which of the following is not a type of evidence used to engage your audience and confirm your credibility

inferences

One method you may use for audience analysis is through seeking out a (n) _____.

informant

Living in the Communication Age, we have greater access to information than ever before. Although this can be a positive, it also puts us in danger of _____, which refers to the negative feelings associated with being given too much information.

information overload

A(n) _____ occurs whenever you are seeking facts or opinions

information-gathering interview

A survey is an example of which type of interview

information-gathering invterview

Which conflict-handling style is preferred among group members because it produces higher-quality outcomes and supports group member satisfaction

integrating

According to the Model of Interaction Stages, in which stage of coming together do partners express commitment or test out labels like "boyfriend" or "girlfriend"

intensifying

Which of the following is not considered a type of message design logic (MDL)

intentional

Jake is using Amazon.com to order his textbooks. At the same time, he is watching a YouTube video a friend posted on his Facebook page while chatting on Facebook with his friend about that video. Jake can easily communicate with his friend, watch the video, and make his purchases at the same time. This is an example of which characteristic of New Media Theory

interactivivity

An interview is _____ because there is a sharing or process of exchange regarding a variety of topics

interatction

Lanay and Justin are officially "in a relationship" according to Facebook, and when asked what her plans are for the weekend, Lanay answers, "Well, we might go see a movie." Which stage of coming together are Justin and Lanay in

interating

Organizational communication is the process through which workplace members develop, maintain, and modify workplace practices through their communication with both _____ (e.g., superior, subordinates) and _____ (e.g., clients, stakeholders) audiences

internal; external

Communication with or between persons who approach one another as individuals in a relationship is referred to as _____.

interpersonal communication

Building and maintenance roles are those roles that group members use to develop and maintain _____.

interpersonal relationships

Thinking "I'm too young to get married" is an example of which type of turning point

interpersonal/normative

When you ask your friend how she is, she responds by saying, "fine," but you can tell by her expression and her tone that she is not fine. This part of the listening process is called _____

interpreting

If you find that the best source of information for your research is an expert in the field, or someone with firsthand experience, you may want to conduct a/an _____.

interview

Time, place, noise, and proxemics are all examples of factors that influence the communication process of an interview, known as the _____.

interview enviornment

An outline of interview questions used to structure an interview is known as a(n) _____.

interview guide

According to Edward T. Hall's zones of space, which zone occupies the area within zero to 18 inches of us

intimate

A great conclusion should do all of the following, except _____.

introduce additional main points

Imagine you are meeting with a small study group at the library before an exam. Halfway into your study session, a larger group of students from another class sits at the tables around yours, openly discussing their material, and you eventually have to leave. This is an example of which type of intrusion

invasion

Communication is a "we" activity in which people work jointly to create and share meaning. this best demonstrates that communication _____

is collaborative

Being labeled a loser may alter a person;s perceptions and reinforce self-destructive behaviors, taking part in shaping their social reality. this best demonstrates that communication ___

is creative

Which of the following is not a reason why a speaker should get his or her audience involved during a presentation

it can help an audience members get over their stage fright

Which of the following statements about physical attractiveness is incorrect

it is universally based on facial symmetry

Imagine you are giving a demonstrative presentation on relaxation through basic yoga and you select four audience members to each demonstrate one basic yoga position. This technique would help those audience members better retain the information if they are _____.

kinesthetic learner

What is a key technique in guiding a clear persuasive argument

knowing you objective for the presentaion

A system of words and systems used for a common purpose by people is called ______.

language

_____ testimony comes from everyday people who have firsthand experience on a topic

lay

"Can you talk about how hard it was to vote against bringing Phish to campus?" is an example of which type of interview question

leading question

The different ways individuals like to obtain and process information are known as _____.

learning styles

The notion that the self-arises from interpersonal interactions and perceptions of others refers to __

looking- glass slef

Which of the following is not an example of a formal communication network

looped communication

One of the disadvantages to giving a manuscript presentation is _____.

losing eye contact with the audience

All of these are characteristics of your experiences with New Media except _____.

loss of individuality

Which of the following is not true with regard to the development of the main points of your presentation?

main points should not be limited by number

Professor Rawlins often stands in front of his class and reads from the papers in front of him. This is an example of a(n) ______________ presentation

manuscript

Portrayals of feminine beauty on television are examples of which type of influence to perception

media

An interview in which the interviewer and interviewee are not necessarily face-to-face, but communicating through some form of technology is known as a(n) _____.

mediated interview

John likes to watch YouTube clips to learn how to perform various tricks on his bike. YouTube clips are an example of a(n) _____.

mediated presentation

If Bethany calls her mother on the phone and shares her day's experience, this is an example of which type of communication

meditated

Sarah turns the TV on every morning so she can listen to the morning news while she prepares for work. One morning during a thunderstorm, the local channel's sound faded in and out and she only heard pieces of the broadcast. This is an example of a _____.

medium distraction

__________ are useful if you need to show a 3-D representation or something on a small scale.

models

Most professors at U.S. universities and colleges have an attendance policy (including punctuality) in their syllabus. In terms of time orientation, of which type of culture is this an example

monochronic

The smallest units of meaning in a language are known as ___.

morphemes

Objects that reinforce your message, create emotion, or add new information using a variety of senses are _____.

multimedia presentational aids

PowerPoint slides, handouts, and images projected using a document camera are all possible ____

multimedia presentational aids

The example of using a website such as RateMyProfessor.com to pick a professor is related to which of the following types of cultural cues:

naratives

Walter Fisher argues that _____ are how we build communities and relationships and create our lives

narratives

All the ways we communicate without using words is known as _____ communication

nonverbal

During which stage of small group development do group members clarify their roles, determine the norms, and determine the appropriate courses of action to take

norming

To effectively persuade your audience in regard to a political party, you must _____.

not only refute the opposing perspective but also simultaneously build up your own perspective

The _____, or the reason for or the event at which you are speaking, will help you decide on the topic, tone, and length of the presentation, or the style you choose

occasion

How does argument by definition differ from argument of analogy

one of the definitions of a concept while the other compares different ideas to reach a conclusion relationship

The metaphor used by Altman and Taylor to represent individuals in a relationship is that of a(n) _____.

onion

What is the fundamental difference between informative presentations and persuasive presentations

only persuasive presentations seek to change the audience's behavior or belief

This type of question should make up the majority of an interview because they look for perspective, insight, attitudes, and opinions

open question

(n) _____ helps you define the points of your presentation and keep the audience on track, and is often determined by your topic

organizational pattern

Which task role is associated with challenging group members' ideas in a constructive manner

orienteer role

Imagine you have just started your new job as a server at Buffalo Wild Wings. A customer asks if she can substitute cheese sticks for potato wedges, but you're not sure so you ask the shift manager. You have just used the _____ strategy to secure _____ information

overt; technical

___________ skills, or how we use our voices, are an important part of effective speech delivery.

paralinguistic

Which term coined by Aristotle refers to a speaker's emotional appeal

pathos

Which cultural imperative becomes most salient in a time of war and acts of terrorism

peace imperative

James and Beth are friends. They consider going out to dinner to be a part of spending quality time and not a romantic date. This is an example of ___.

peak communication experiences

Sarah and Joe are both sales members on their company's executive sales team. Sarah has worked for the company for about two years longer than Joe has. She experiences some of the perks of seniority (e.g., higher salary, established relationships with supervisors), but nonetheless fills the same position as him. Which type of workplace relationship is Sarah's and Joe's

peer realtionship

People tend to self-disclose more online than in person because _____.

people are more aware of themselves and less aware of the people they are talking to during CMC

Interviews may involve more than two _____, but can never involve more than two _____.

people; parties

In a conversation, Jackson informs Kayla of the way he is aware of and understands the world. Jackson is describing his process of __

perception

Which of the following is a process of being aware of and understanding the world

perception

People who are viewed as having cultural competence are usually masters of a practice called _____, or asking others if their perceptions or sense of understanding is correct or incorrect

perception checking

This type of interview is usually conducted on an annual basis and involves a supervisor who asks questions related to review documents to be filed in an employee's permanent record

performance interviews

Which of the following was not mentioned as a factor of cultural rituals

personality

______________ is a characteristic of New Media that makes it drastically different from broadcast media. This characteristic allows us to choose where we get our news from, what we want our homepage to look like, and how we design a blog

personalization

Message design logics (MDL) are all of the following except

personally designed messages

The grievous act of using someone else's language, ideas, or other material as your own without giving them credit is known as _____.

plagarism

_________ and __________ are both aspects of movement in your presentation and can help you communicate confidence to your audience

posture; poise

The amount of perceived or felt equality or inequality between people in certain cultural or social contexts is referred to as _____

power distance

Lisa is very anxious about giving her speech. She has spent the last three days imagining negative feedback from her audience and worrying about her presentation aids while her speech sat on her desk untouched. Which solution to communication apprehension is Lisa overlooking

practicing her presentation

Which of the following is not an aspect of touch that determines its appropriateness for an individual or situation

preparation

Which of the following is not an effective strategy to use when planning and delivering an informative presentation

present the information according to your own learning style

What is the best way to propose solutions to an issue

present two solutions: one that focuses on the larger social change and one that focuses on what an individual can change

Which of the following is not a strategy used to reduce audience misunderstanding

presenting as much information as possible

Questions that are usually scripted prior to the interview to support a list of key topics the interviewer has for the interviewee are known as _____.

primary questions

Imagine you were visiting family in Alabama when a tornado touched down causing devastating damage. When you got home, you wrote an article for the college paper about your experience. Which type of source would you be

primary source

What is the organizational pattern of a persuasive speech

problem, cause, solution

As issues across organizational contexts emerge, _____ are sometimes used by external consultants or members of the management team to describe an issue and work towards a solution

problem-solving interviews

An interview is an interaction where new information emeres while attitudes and reactions change. This describes which essential element of interviews

process

Which schema is considered an image of the best example of a particular category

prototypes

The sufficiency of evidence strategy indicates that you should _____.

provide overwhelming evidence based on research

Which of the following is not a method for helping your audience make sense of the statistics you include in your presentation

providing exact numbers (up to 3 decimal places)

Edward T. Hall's spatial zones identified in middle-class U.S. culture demonstrate which nonverbal communication code

proxemics

_____, which can be physical or virtual, is the distance between two people

proximity

You are considering using information from an .edu website for your presentation. In evaluating your source, what can the preceding information help you establish

publisher's authority

A predetermined and serious _____ distinguishes an interview from the other social conversations that occur in everyday life

purpose

A persuasive presentation on the morality of the death penalty focuses on _____.

question of fact

To prove the argument that culture has more to do with gendered behavior than biology, you are using what persuasion topic

question of fact

Media mogul Tyra Banks is an example of _____.

questions of policy or questions of fact

_____ is a process of establishing trust and comfort during the interview process, using self-introductions and simple greatings among other practices

rapport

_______ is composed of activities or resources whose action and reactions occur immediately with no delay

real time

Within a library's catalog are _____, which include general materials such as encyclopedias and dictionaries. These are generally a good place to start your information search

reference works

Ted and Bob recognize that they should wait in line until it's their turn at the local burger restaurant. This is an example of ___.

regulative rules

Gestures that are used to control the turn-taking in conversations are known as _____

regulators

Similarity, inclusion, affection, control, and trust are the five primary _____ dimensions related to interviews

relational

Mary and Clark get Chinese food every Tuesday and find that they have cute nicknames for each other that none of their other couple friends use. These relational features that distinguish Mary and Clark from all other relationships are known as _____.

relational culture

Trying to persuade an audience that the social networking site Linkedin.com is an important tool to network with future employees, uses argument by _____.

relationship

Factor that influence perceptions include all of the following except for __

relationships

Perceptions do all of the following to our ideas, values, and beliefs except for which of the following

release

Dylan's father comes home to find the house dirty. When asked why he has not cleaned up, Dylan goes over to the TV and asks his father, "What's coming on tonight?" Dylan was not cooperative according to which maxim?

relevance maxim

The last step in the listening process is _____

responding

An audience that knows that they will receive a(n) _____, or the psychological or physical benefit to be obtained, will be more eager to hear what you have to say

reward

A question asked in a manner that does not invite an actual response is known as a _____.

rhetorical question

Workers may play the hero, the outlaw, the high priest, the whisperer, or a cabal member at their workplace. This is an example of _____ elements of cultural artifacts in the workplace

role

The type of question that allows a person to choose an answer between two points is known as an _____.

scaled question

During an emergency, Daniel sees a man in a blue uniform with a gold star and a flashlight. using stereotypes, Daniel assumes the man is a police officer this refers to and organization pattern known as __

schemas

Which of the following includes stereotypes, prototypes, interpersonal constructs, and scripts

schemas

Before going to class, Tricia expects that she will take a quiz and the professor will lecture for 30 minutes and then give an assignment. which type of schema is Tricia using

scripts

Which type of transition indicates that the speaker is moving from one main point to another

section transition

If you were to resolve a dialectical tension by satisfying only one need and denying the other, this would be called which of the following terms

selection

An interview that occurs when you are being evaluated for promotion, selected for an academic award, scholarship, or for admittance to a graduate program is known as a(n) _____.

selection interview

Patricia is studying for her exam at night in her rooms although she is listening to music on her computer and watching her television, she is annoyed by the sound of her neighbors vacuum next door. Patricia's concentration is engaged in what process

selective attention

Which of the following is not related to perception

selective hearing

During the graduation ceremony, Stephen remembers all of the positive experiences he had with his classes and the fun he had with all the people he met. Stephen is using which type of selection

selective memory

Jason filters what her hears to suit his own biases, and expectations which of the following is Jason using

selective perception

In the 1970s, Irwin Altman and Dallas Taylor developed the Social Penetration Model to show how relationships progress toward intimacy as a result of _____ from both partners

self-disclosure

Kevin sees himself as a good student, but a bad friend. his feelings refer to his __

self-esteem

Kevin sees himself as an athlete, a student, tall, a son, and a lead singer these are characteristics of Kevin's ___

self-image

Which of the following is described as the study of the meaning of words

semantics

The communicative behaviors any group member can enact to demonstrate leadership are referred to as _____.

shared leadership

With regard to how people use time and their expectations of how it should be managed, members of which type of culture value efficiency production and fast results

short-term orientation

Which of the following types of transitions is not typically used with section transitions (to move from one main point to the next), but instead used to hold smaller, supporting material together?

signpost

Words and phrases such as "first," "beginning with," "to clarify," and "for example" are examples of _____, which let the audience know exactly where the speaker is within a presentation

signposts

On the first day of class in the middle of your professor's lecture, the projector begins to flicker. Your professor fixes the problem and continues with the lecture, but a few minutes later, it happens again and you find it hard to concentrate on the rest of the lecture. The listening problem you are experiencing is ____

situational distraction

Which type of distraction comes from environmental disturbances that keep you from listening

situational distractions

Bias occurs when the author or the publication has a particular point of view that will _____ the information.

skew

Which model of communication expands the role of communicators beyond sender-receivers to joint creators of social reality

social construction

A web-based service that allows individuals to create a public profile and to maintain and view a list of users who share a common interest is _____.

social media

One of the primary differences between New Media and the term social media is that _____.

social media plays priority on and refers to the significance of the social and relational aspects of today's media

The set of social judgments that members of a group agree upon is the definition of what of the following terms

social reality

_____ is a system that classifies people according to their body type

somatyping

While traveling in Spain this summer, Kylie had some difficulty understanding the people she met, even when they spoke English. The accents Kylie heard could be considered a _____.

source distractions

Newspapers, magazines, documentaries, books, government documents, online journals, news shows, interviews, and websites are all examples of _____, or research and information attained through others' work

sources

The _____ consist(s) of the size of the audience, the environment, and the occasion

speaking situation

Symbols are all of the following except_____.

specific

Which of the following is not true of specific purpose statements

specific purpose statements ask a question

On his way to class, Jack hears his friend Jill say, "Hey, Jack! Look out! " Jack understands the message to be a warning according to which part of CMM

speech act

Which stage of small group development is associated with group members sharing ideas, contributing to discussion, and engaging in low levels of self-disclosure

storming

All of the following statements are associated with a consistent outline format, except _____.

sub points are indicated by a lower-case letter

When a line cook tells a staff of servers to "86 the onion rings" because they are out of that item, their use of jargon is an example of _____ elements of workplace artifacts

symbolic

Items in the United States such as the flag, the national anthem, the constitution, and war memorials serve as important sources of national identity are examples of _____.

symbolic practices

The more you give presentations and practice speaking in front of others, the more you will be aware of the symptoms of communication apprehension without suffering too much from them. This is often called _____.

systematic desenitization

A growing number of workers are engaging in _____, which is the practice of working offsite (i.e., away from the physical workplace) while remaining connected to the workplace through a host of communication technologies such as the Internet, e-mail, voice mail, cell phones, instant messaging, and virtual private networks

teleworking

The study of how people use space and objects to communicate occupancy or ownership of space is known as _____.

territorality

The most commonly used form of presentational aids is _____.

text

What is the definition of communication?

the collaborative process of using messages to create and participate in social reality

What is a common reason why it might be necessary for a speaker to define new terms or ideas for the audience

the topic is technical and complex

Casey is sitting in class listening to one of her classmates deliver a presentation. She is continually distracted by her classmate's use of the word like. The problem with this presentation is _____.

there are too many vocal fillers

Erving Goffman's theory of self-presentation relates to New Media and CMC because _____.

there is a relationship between our performance aspects and our identity online because we become what we type

Which of the following statements does not apply to explanatory informative presentations

they are presented by a chronological organizational pattern

Barb, the newly elected president of Lambda Pi Eta, is shocked by the low attendance at weekly meetings, which are held at 8:00 on Monday mornings. What has she likely failed to consider with regard to group meeting environment

time

Which of the following is not one of the purposes of informative presentations

to change attitudes or behaviors

The last part of an e-mail address, such as .com, .edu, or .gov is called the _____.

top-level domain

The general subject of a presentation is referred to as the _____.

topic

Which organizational pattern groups information around central themes or ideas, which can help audience members remember the new information in chunks or groupings?

topical

Sentences or phrases that connect what you were just speaking about with what you will be speaking about next are known as _____.

transitions

Which communication metaphor describes communication as a linear, one-way transfer of information

transmission

A question-and-answer period at the end of a presentation is an effective way to get the audience involved because it allows them to clarify what they've heard

true

A speaker should not say "Thank you" at the end of their speech

true

According to symbolic interactionism, communication is the primary means by which we internalize and use social values to guide how we see ourselves, how we see other, and how we interact.

true

Although an audience analysis can help you choose which learning style to favor, it is often best to use a variety of tools throughout your presentation

true

As peer relationships develop (i.e., from information peer to collegial peer to special peer) communication will become more frequent, more intimate, more personal, and less cautious

true

At its heart, communication apprehension is really all about relationships

true

Avatar is defined as a stable online identity that someone using Cyberspace has created. Avatars may be formed through people's writing in a newsgroup or a cartoon character they have created as an image of their self.

true

Because listening is such a routine part of our day, we often take it for granted without realizing how much work it requires

true

Both informative and persuasive presentations need to provide credible and timely information in order to be an effective presentation

true

Central to being a good interviewee is being an engaged listener

true

Communication apprehension usually decreases after a minute or two of giving your speech

true

Communication creates a relational culture

true

Contrary to the popular thought that "opposites attract," similarity is more attractive to us than is dissimilarity.

true

Developing an understanding of communicative practices in the workplace is vital to one's productivity, satisfaction, commitment, and retention

true

Did you quit your last job?" is a bipolar question

true

During the First Media Age in the 1960s, broadcast media controlled the airways. During this era, the news was released through a highly centralized production in a one-way type of communication and was under the state's control with little interaction from the public

true

Effective listening requires us to put our biases aside and regard the other as having a valid point of view worthy of our time and careful attention

true

Evaluating means assessing the credibility of a message

true

Goffman explained how face can be "lost," "maintained," " protected," or "enhanced" in everyday life as a presentation of self.

true

How you control your own personal brand will have an impact on your persuasive appeals

true

If you copy and paste your own thoughts, words, ideas, or opinions used in a previous document into a new presentation, you are plagiarizing

true

In verbal communication, things represented through likeness or similarity use an analog code.

true

Information gained through informal communication networks is often more useful and more important than information received through formal networks.

true

Informational diversity and value diversity make up part of the first advantage to small group work, which is access to group members' collective resources

true

Instead of asking your audience to adopt the big picture purpose, you can ask them to make small changes in their behavior—this is an example of micro changes

true

Interviewing goes beyond the function of landing a job

true

It is not events, themselves, that change relationships, but our interpretation of the events, known as turning points

true

Kelly's (1955) construct theory says that interpersonal constructs are bipolar dimensions of judgement used to size up people or social situations

true

Knowing your listening goals can help you decide which type of listening you need to engage in

true

Many speakers try to cover too much material in a single presentation, which may be a result of their failure to effectively consider the occasion

true

Multimedia presentation aids can be used to create emotion in your presentation

true

Mutual respect is about people seeking understanding through the vehicle of open dialogue; attempting to understand others with an open mind leads them to mutually respond with respect and understanding

true

Never begin a presentation by introducing yourself to the audience unless it is absolutely necessary

true

New Media are not controlled by the state and have endless boundaries and broad regulations

true

New Media in the Communication Age foster the convergence of old and new media, allowing connections across boundaries, borders and countries with the click of a mouse

true

Nonverbal immediacy is defined by Andersen (1979) as the use of closeness-inducing nonverbal behavioral cues

true

Nonverbal messages are more convincing than verbal messages

true

One of the advantages of a mediated presentation is appealing to multiple learning styles within your presentation

true

People tend to relate more with people who appear to be similar to them

true

Reference works are not the best type of sources to use in your actual presentation because they summarize original sources

true

Regarding the looking-glass self, a person gradually gains an identity by viewing himself or herself through the eyes of other people

true

Relational climate defines the overall emotional feeling of a relationship, determined by communication

true

Selective attention is the process of concentration on one part of the environment while not paying attention to the rest

true

Some of the disadvantages of a memorized presentation include forgetting parts of the speech, connecting with the audience, and over rehearsing

true

Sometimes, words have several meanings. Depending on the context or situation, the meaning will be changed, and these words are considered polysemic words.

true

Source distractions occur when the person we are listening to exhibits a behavior that makes it difficult for us to listen.

true

Symbols convey meaning and characterize ideas, people, places, or concepts.

true

The United States is an example of a low-context culture

true

The basic building blocks of a language are its sounds, and these sounds are called phonemes.

true

The encourager role and the harmonizer role are both considered building and maintenance roles because they are used to develop and maintain the interpersonal relationships within a group.

true

The five steps of Monroe's Motivated Sequence, in sequential order, are attention, need, satisfaction, visualization, and action

true

The flexibility of shared leadership permits the most competent group member(s) to assume the role when needed and usually rotates among group members over the life span of a task. (question)

true

The generalized other refers to the viewpoint of the entire society

true

The idea that language creates and shapes our social reality is known as linguistic relativity hypothesis.

true

The introduction usually comprises 10% to 15% of a presentation

true

The key to evaluating your sources is to analyze the information, the author, and the publisher

true

The opening phase of an interview contains two steps: establishing rapport and orienting the other party.

true

The people you'll be interacting with in diverse communication contexts may present you with differences that you've never encountered before, and your communication choices will shape the experience as positive or negative

true

The period known as "rush" for Greek organizations in an example of a ritual on college and university campuses

true

The problem-cause-solution pattern and Monroe's Motivated Sequence are effective methods of delivering persuasive presentations

true

The real reason individuals use New Media and CMC is to connect with and relate to others

true

The second step in the introduction is to introduce your topic, which is often referred to as a thesis statement

true

The social judgment strategy maintains that people can be persuaded on a topic by having people accept changes that are close to their already held beliefs

true

The study of the ways in which time is used to structure interactions is known as chronemics

true

The talk that happens around the water cooler or coffee machine at work helps establish informal communication networks

true

The tendency to let our perceptions of one positive trait influence our perceptions of other positive traits is called the halo effect

true

The type of organizational pattern used by a speaker can make a huge difference in the level of understanding gained by the audience

true

To choose a presentation topic, it is important to think about the audience, the occasion, and yourself

true

Walter Fisher argues that stories or narratives are how we build communities and relationships and create our lives

true

We are most likely to form relationships with people who are in close proximity to us

true

We never truly understand our own culture until comparing it with others

true

When a speaker is going to be giving the same speech multiple times, often he or she will give a memorized presentation

true

When organizing a presentation, a useful analogy to consider is that of a tour guide: Speakers should think of themselves as tour guides moving a group of people from one point to another

true

When we try to derail someone from an argument, it is termed a red herring fallacy

true

When you use the definition of an idea or concept as part of your persuasive appeal, you are engaged in an argument by definition

true

Without a task, a group need not exist

true

Workplace culture does not simply exist; it is communicatively created by its members

true

You should always consider the convenience, aesthetics, and comfort of the location when planning a group meeting

true

Your portfolio is an extension of your resume, especially if you work in the fields of photography, advertising, marketing, public relations, art, design, fashion, journalism, architecture, and teaching

true

Establishing credibility has to do with your audience seeing you as _____ and _____.

trustworthy; believable

Generally the body of a speech comprises about _____ of the presentation

two thirds

Before getting ready for class in the morning, Lisa checks her e-mail and responds to a message from her cousin, views her Facebook newsfeed and comments on several of her friends' statuses, and responds to comments from her blog's followers. All of these actions demonstrate which aspect of New Media

two-way communication

Part of the listening process involves attaching meaning to the words we hear, often unconsciously. This part of the process is called _____.

understanding

Robert is Sarah's assistant. Each morning, Robert presents a list of relevant updates and/or messages left for Sarah from the previous workday when he brings her a medium, double nonfat latte. Their morning exchange is an example of _____.

upward communication

What is an effective way to let the audience know what reward they can gain from your presentation early on

use a reward in the attention getter

Which of the following is the best way for you as a speaker to address learning styles during your presentation

use a variety of tools that favor all four learning styles

Which of the followings is not considered a code, or category, of nonverbal communication

verbal cues

When a speaker presents their information in pictures, graphs, and diagrams, they are most significantly helping _____ retain the information better

visual learners

The use of ALL CAPS to indicate urgency is an example of _____ in the digital world

vocalics

_________ is the level and variety of loudness in your voice, and ________ is the amount of vocal inflections in your voice.

volume; pitch

When does a latitude of noncommitment occur

when new information does not cause the person to accept/reject the position but instead to maintain hos or her original position

When you no longer feel as if you are a vital part of the workplace and the result is expression of disagreement or contradictory opinions about the workplace, its policies and practices, and its employees, _____ occurs

workplace dissent


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