Chapters 10-11 Homework

Carmine Inc. is a software firm that caters to the requirements of its clients. The company follows an employee-friendly workplace culture. Team members can access all vital and confidential data that is normally accessible only by managers. This helps in motivating the teams and keeping them well informed. This scenario illustrates that teamwork increases _____. a. grapevine communication b. employee job satisfaction c. service quality d. organizational information security

" employee job satisfaction

Which of the following is a difference between a quid pro quo case and a case of hostile work environment case? a. A quid pro quo case can result in economic injury, whereas a case of hostile work environment can lead to psychological injury. b. A quid pro quo case deals with the sexual harassment of male employees, whereas a case of hostile work environment deals with the sexual harassment of female employees. c. A quid pro quo case relates to intentional discrimination, whereas a case of hostile work environment relates to unintentional discrimination. d. In a quid pro quo case, an individual submits to sexual harassment, whereas in a hostile work environment case, an individual resists sexual harassment.

A quid pro quo case can result in economic injury, whereas a case of hostile work environment can lead to psychological injury

Which of the following is true of the right team size for good performance? a. A team must be small so that it can gain the advantages of team decision making. b. A team must be large enough to take advantage of team members' diverse skills and knowledge. c. A team must be large so that the team can be splintered into smaller subgroups. d. A team must be small enough to encourage minority domination.

A team must be large enough to take advantage of team members' diverse skills and knowledge

Gillian, a salesman, has completed his day's tasks and is about to leave. Marsha, his supervisor, realizes that there is a task pending and assigns it to Gillian. Gillian refuses to complete the task by stating that he has finished his share of work. He suggests Marsha to assign the task to someone else. Marsha states that if he refuses to complete the task, he would have to look for a different job. Gillian now becomes more cooperative and agrees to work on the task. Which of the following kinds of team does this case exemplify? a. A semi-autonomous work group b. A self-designing team c. An employee involvement team d. A traditional work group

A traditional work group

Which of the following statements is true of a work team? a. In a work team, each member of the team pursues different goals. b. A work team usually restricts minority domination. c. In a work team, management is responsible for organizational outcomes and performance. d. A work team consists of a small number of people with complementary skills.

A work team consists of a small number of people with complementary skills

In the context of work teams, which of the following increases employee job satisfaction? a. Being trained to meet the needs of specific customers b. Being involved in decision-making processes c. Working under an autocratic leadership d. Taking direct responsibility for the quality of a company's products

Being involved in decision-making processes

In which of the following ways can teams have healthy conflicts? a. By focusing on issues rather than personalities b. By establishing individual goals c. By forcing a consensus to resolve issues d. By using limited and subjective data

By focusing on issues rather than personalities

Which of the following is a reason for downsizing? a. Insourcing b. Cost cutting c. Previous nonaggressive hiring d. Increasing market share

Cost cutting

Which of the following is a declining stage when teams are not effectively managed? a. De-merging b. De-forming c. De-performing d. De-porting

De-forming

Which of the following is a criterion outlined in the Uniform Guidelines on Employee Selection Procedures that is used in determining whether companies have engaged in discriminatory hiring and promotion practices? a. Equal rights b. Opportunistic behavior c. Disparate treatment d. Unbiased recruitment

Disparate treatment

Capital Chemicals Corp. recently faced a legal hassle following which many process operators resigned voluntarily. The company fell short of efficient and experienced process operators and struggled to cope with the situation. Which of the following kinds of turnover does this scenario exemplify? a. Regressive turnover b. Reactive turnover c. Dysfunctional turnover d. Functional turnover

Dysfunctional turnover

Which of the following is a difference between employee involvement teams and semi-autonomous work groups? a. Employee involvement teams do not have the authority to make decisions, whereas semi-autonomous groups have the authority to make decisions. b. Members of employee involvement teams can change the designs of teams, whereas members of semi-autonomous groups cannot change the designs of teams. c. Members of employee involvement teams are selected based on their experience, whereas members of semi-autonomous groups are selected based on their expertise. d. Employee involvement teams provide advice and suggestions to management, whereas semi-autonomous groups do not provide advice and suggestions to management.

Employee involvement teams do not have the authority to make decisions, whereas semi-autonomous groups have the authority to make decisions

The recruitment head at Auburn Inc. circulated an email to all the employees requesting them to share profiles of suitable candidates. Pamela forwarded one of her friends' resume to the recruitment head as she felt that her friend's expertise would suit the job description. Which of the following methods of recruitment has Auburn Inc. adopted in this scenario? a. Advertising b. Walk-in c. Employee referral d. Job posting

Employee referral

Which of the following is a purpose of performance appraisals? a. Evaluating human resource programs b. Promoting interaction among employees c. Providing learning opportunities to employees d. Increasing the number of resources

Evaluating human resource programs

Vanessa is appointed as the project manager for a project on new product development at Glacier Inc. After selecting employees from different functional areas to work as a team, she conducts a meeting with the new team members so that they can get to know each other. Following a brief interaction session, Vanessa presents the team norms to them. This scenario illustrates that Vanessa's team is in the _____ stage of team development. a. norming b. storming c. performing d. forming

Forming

Which of the following is a subjective performance measure? a. Rejection rates b. Customer complaints c. Sales d. Graphic rating scales

Graphic rating scales

Which of the following signs indicates that a team's size needs to be changed? a. If the team members have diverse perspectives b. If employee turnover is low c. If a few members dominate the team d. If the team members socialize with each other

If a few members dominate the team

Which of the following is a disadvantage of a large team? a. In a large team, team members are overloaded with work due to resource scarcity. b. In a large team, team members find it difficult to get to know one another. c. In a large team, it is difficult to make decisions as there are diverse perspectives. d. In a large team, it is difficult to take advantage of team members' varied skills and knowledge.

In a large team, team members find it difficult to get to know one another

Which of the following is a difference between structured interviews and unstructured interviews? a. In structured interviews, interviewers prepare standardized interview questions ahead of time; whereas, in unstructured interviews, interviewers are free to ask applicants anything they want. b. In structured interviews, employers are unable to compare applicants; whereas, in unstructured interviews, employers are able to compare applicants since all applicants are asked the same questions. c. In structured interviews, interviewers tend to ask applicants personal questions; whereas, in unstructured interviews, interviewers ask only for important, job-related information. d. In structured interviews, interviewers often disagree about which questions should be asked; whereas, in unstructured interviews, interviewers strongly agree that the same questions must be asked to all applicants.

In structured interviews, interviewers prepare standardized interview questions ahead of time; whereas, in unstructured interviews, interviewers are free to ask applicants anything they want

Which of the following is a disadvantage of work teams? a. Lack of transparency b. Lack of participation in group decision making c. Initially high turnover d. Inefficient product development

Initially high turnover

Which of the following is an advantage of cross-training? a. It reduces training expenses for an organization. b. It suppresses the skills and knowledge of an organization's competitors. c. It allows a team to function normally even in the absence of a member. d. It increases external pool of resources for recruitment.

It allows a team to function normally even in the absence of a member

Which of the following is an advantage of a structured interview? a. It facilitates comparison between applicants since all applicants are asked the same questions. b. It does not require the preparation of questions before the interview takes place. c. It allows an interviewer to probe into missing information uncovered during the unstructured portion of the interview. d. It allows an interviewer to ask any question, including non-job-related questions.

It facilitates comparison between applicants since all applicants are asked the same questions

Which of the following is true of internal recruiting? a. It increases recruitment start-up time and costs. b. It includes employee referrals and walk-ins. c. It involves organizing career conferences and job fairs. d. It improves employee commitment and morale.

It improves employee commitment and morale

Which of the following is true of developmental feedback? a. It is also known as administrative feedback. b. It is designed to improve future performance. c. It is a reward for past performance. d. It only judges the achievement of results.

It is designed to improve future performance

Which of the following is an advantage of internal recruiting? a. It offers employees flexibility in performing their jobs. b. It restricts social loading and groupthink. c. It offers a wider choice of candidates compared to external recruiting. d. It reduces recruitment start-up time and costs.

It reduces recruitment start-up time and costs

Which of the following statements is true of affective conflict? a. It focuses on problem-related differences of opinion that eventually lead to improvements in team performance. b. It involves disagreements among team members because their different experiences and expertise lead them to different views of the problem and solutions. c. It is characterized by a willingness to examine, compare, and reconcile differences to produce the best possible solution. d. It relates to the emotional reactions that can occur when disagreements become personal rather than professional.

It relates to the emotional reactions that can occur when disagreements become personal rather than professional

Which of the following statements is true of compensation? a. Skill-based pay works best in relatively stable environments where employees can focus on improving productivity, cost savings, or quality. b. Gainsharing programs are especially effective when coupled with management recognition, such as awards, certificates, and praise. c. Nonfinancial awards tend to be most effective when teams or team-based interventions are first introduced. d. Gainsharing is most effective for self-managing and self-directing teams performing complex tasks.

Nonfinancial awards tend to be most effective when teams or team-based interventions are first introduced

Camila is a new employee at Dario Enterprises and is undergoing training. A senior employee from her team is assigned to mentor Camila. Camila learns by watching her mentor perform various tasks and by working on simple tasks alongside her mentor. Which of the following training methods has Dario Enterprises adopted to train Camila? a. Planned readings b. Vestibule training c. Role-playing d. On-the-job training

On-the-job training

Which of the following statements is true of employee turnover? a. Dysfunctional turnover gives an organization a chance to replace poor performers with better workers. b. The top management of a company prefers dysfunctional turnover to functional turnover. c. Functional turnover is the loss of high-performing employees who voluntarily choose to leave a company. d. One of the best ways to influence functional and dysfunctional turnover is to link pay directly to performance.

One of the best ways to influence functional and dysfunctional turnover is to link pay directly to performance

Flagon Inc., a bottle manufacturing company, pays its employees 50 cents for every bottle that is produced in addition to the production rate of 200 bottles per day. Which of the following compensation systems has Flagon adopted? a. Stock options b. Piecework c. Profit sharing d. Commission

Piecework

Which of the following is a characteristic of cognitive conflict? a. Reconciliation b. Resentment c. Cynicism d. Hostility

Reconciliation

Which of the following is an example of adverse impact, a criterion used in determining whether companies have engaged in discriminatory hiring and promotion practices? A. The chief executive officer of an American company blatantly refused to employ an African American although he had an excellent academic record and was also the best performer in the interview. B. Sixty percent of the questions on a competitive exam taken by blacks, Hispanics, and Chinese were on African American history, and most of the candidates who passed the test were blacks. C. The women in a company were given responsibilities equal to that of men but were paid lesser salaries than men. D. A company's hiring policies dictated that only 10% of the employees in the company can be women.

Sixty percent of the questions on a competitive exam taken by blacks, Hispanics, and Chinese were on African American history, and most of the candidates who passed the test were blacks

Zenzar Corp. is a software firm that plans to hire technical writers for its new project. The job requires candidates with good technical writing skills. Which of the following tests would be appropriate to test this ability of candidates? a. Cognitive ability test b. Psychometric test c. Specific ability test d. Minnesota clerical test

Specific ability test

Which of the following is most likely a result of minority domination? a. Team members do not feel accountable for the decision and actions taken by their teams. b. Team members withhold their efforts and fail to perform their share of the work. c. Team members do not share their views in fear of being criticized. d. Team members feel intense pressure not to disagree with each other.

Team members do not feel accountable for the decision and actions taken by their teams

In the context of recruiting, which of the following kinds of information can be gathered by job analysis? a. Confidential data of a client b. Personal characteristics of the existing employees c. The list of shareholders involved in a particular project d. The knowledge, skills, and abilities needed to perform work

The knowledge, skills, and abilities needed to perform work

Identify a true statement about team norms. a. They allow flexibility in timelines of job performance. b. They give liberty to team members to behave as they wish. c. They bestow stronger organizational commitment. d. They are written rules that are formally agreed on by team members in signature.

They bestow stronger organizational commitment

Which of the following statements is true of the members of self-managing teams? a. They manage and control all of the major tasks directly related to production of a product or service without first getting approval from management. b. They can control and change the design of the teams themselves, the tasks they do and how and when they do them, and the membership of the teams. c. They offer advice and suggestions to management concerning specific issues, but they do not have the authority to make decisions. d. They are responsible for doing the work or executing a task, but they do not have direct responsibility or control over their work.

They manage and control all of the major tasks directly related to production of a product or service without first getting approval from management

Which of the following is true of employee involvement teams? a. They manage and control all the major tasks directly without getting approval from management. b. They offer advice and suggestions to management concerning specific issues. c. They accept recommendations only from management. d. They permit the team members of a company to make decisions and change the designs of teams.

They offer advice and suggestions to management concerning specific issues

Which of the following is an advantage of project teams? a. They allow employees to work remotely. b. They reduce communication barriers. c. They give full autonomy to team members. d. They offer permanent membership.

They reduce communication barriers

Which of the following statements is true of team norms? a. They allow flexibility in timelines of job performance, absenteeism, and safety. b. They regulate the everyday actions that allow teams to function effectively. c. They are written rules that are formally agreed on by team members in signature. d. They give liberty to team members to behave as they wish.

They regulate the everyday actions that allow teams to function effectively

Companies use early retirement incentive programs (ERIPs) to: a. create job opportunities for people inside the company. b. increase the number of experienced employees. c. replace less-experienced employees with retirees. d. add new job positions after employees retire.

create job opportunities for people inside the company

Onyx Inc., a manufacturer of home appliances, received consumer complaints about its product demonstration and installation services. Marshall, the company's chief executive officer, ordered investigation to determine the reasons for these complaints. It was found that employees who were hired to demonstrate and install the products lacked experience. Marshall immediately formed a team who were trained by technicians to improve their skills. Subsequently, all the consumers who had previously filed complaints were given effective demonstration. Eventually, the customer service desk started receiving appreciations and the sales improved. In this scenario, the work team improved _____. a. manufacturing skills b. customer satisfaction c. product diversification d. design skills

customer satisfaction

Darlene Jespersen used to work in a sports bar. Despite being nominated by her manager for a promotion for her outstanding performance, the nomination was rejected, and a male coworker was awarded the promotion. Subsequently, Darlene's manager informed her that she was not promoted because the post requires working extra hours, and the management considered that to be a difficult task for a female employee. This is an example of _____. a. disparate treatment b. adverse impact c. affirmative action d. minority dominance

disparate treatment

Fatimah has been hired for the post of secretary at Mauve Corp. The company conducts a routine background check based on information provided by Fatimah. Unfortunately, her previous employer declines to provide meaningful references or her job history. However, Mauve Corp. ignores this lack of data and assumes that she is a credible employee. Mauve is at the risk of being sued under _____ lawsuit. a. negligent hiring b. disparate treatment c. defamation d. adverse impact

disparate treatment

The finance team of a company conducts a meeting to discuss the worthiness of investing its funds in the local share market. Although most of the team members support the idea, one member, Mikhail, feels that the proposed investment is risky as the stock prices of many companies in the market has been erratic. However, Mikhail does not voice his opinion fearing that his dynamics with the team would be affected. The phenomenon that reflects Mikhail's psychology is called _____. a. conservative bias b. apophenia c. groupthink d. reverse psychology

groupthink

From a legal perspective, the two kinds of sexual harassment are: a. quid pro quo and hostile work environment. b. adverse impact and disparate treatment. c. intentional discrimination and dominant minority. d. affirmative action and opportunistic behavior.

quid pro quo and hostile work environment

A female worker is working late hours at her office. Her manager approaches her on the pretext of inquiring about work updates. He casually turns the conversation into a personal one and starts touching her and making explicit remarks about her body. The female worker reacts furiously and tells the manager that she would take this issue to the human resources department. The manager feels intimidated and threatens her that if she files any complaints, her appraisal will be affected. This case is an example of _____. a. hostile work environment b. adverse impact c. disparate treatment d. quid pro quo sexual harassment

quid pro quo sexual harassment

Unlike cognitive conflict, affective conflict: a. is characterized by a willingness to examine, compare, and reconcile differences to produce the best possible solution b. undermines team performance by preventing teams from engaging in the kinds of activities that are critical to team effectiveness. c. increases the satisfaction of team members, leads to cordiality between coworkers, and increases team cohesiveness. d. refers to the emotional reactions that can occur when disagreements between coworkers are professional rather than personal.

undermines team performance by preventing teams from engaging in the kinds of activities that are critical to team effectiveness

Jennifer applied for the job of a waitress at Sam's Coffee shop. During the recruitment, the recruiter asked her to make five different types of beverages and wait the tables for an hour. In this scenario, the recruiter conducted a _____. a. psychometric test b. specific ability test c. cognitive ability test d. work sample test

work sample test

Job specifications are: a. written summaries of the qualifications needed to successfully perform a particular job. b. procedures for advertising job openings within a company to existing employees. c. written descriptions of the basic responsibilities required of an employee holding a particular job. d. planned sequences of jobs through which employees may advance within an organization.

written summaries of the qualifications needed to successfully perform a particular job