Chapters 1,2,4,14

Horizontal communication

Amount workers at same level

Credibility

Capture attention in the intro by identifying yourself and establish. you credibility

External Communication

Communication between people inside and outside an organization

Internal communication

Communication between people inside the business

Communication Technology impact on writing skills

Decreases writing proficiancy

Groupthink

Faulty decision-making processes by team members who are overly eager to agree with one another

Professional tone

Formal, respectful and serious with punctuation and full words and sentences

Upward communication

From management to subordinates

Visual aids

Information conveyed in images is more memorable than text alone, known as pectoral superiority

Social presence

The degree to which people are engaged online and ready to connect with others (greater in synchronous communication)

Media richness

The richer the media, the more effective it is at communicating the message * Face-to-face conversations are the richest channel and best for persuasive, bad news, and sensitive messages * reports are the leanest channel and best for sharing large amounts of data internally or externally

Flattened management effects

There is more for the employees to do inside the organization and excess management layers to improve coordination and communication.

Bypassing

a misunderstanding that occurs between a sender and a receiver because of the symbolic nature of language

Written communication

any communication that must be read

when to distribute handouts

at the end of the presentation

upward communication

from subordinate to management

Soft Skills

nontechnical skills needed by most workers for success on the job - flexibility - time management - attention to detail

Communication Process

sender, message, receiver, sender, feedback, receiver

backchannel communication

simultaneous electronic background conversations during a conference presentation lecture, or entertainment program (can pose the risk of information leaks)

Empathic Listening

sincerely strict to understand others' viewpoints

Speaking to intercultural audiences

speak clearly

Primary audience

to inform and/or persuade - complete assignment

Discriminative Listening

when the listener interprets and assigns meaning to sound rather than to words

Preparing for Presentations

• Review prospect information • Review buying motives • Review product selection • Select need-satisfaction presentation strategy • Develop consultative presentation plan that adds value • Rehearse presentation

Characteristics of high-performing teams

Stay small embrace diversity confront conflict establish procedures communicate effectively

Business presentation types

- Briefing - Report - Podcast - Virtual Presentation - Webinar

How to reduce stage fright

- Deep Breaths - Covert your Fear - Know your topic and come prepared - take a sip of water

Team development

- Forming - Storming - Norming - Performing - Adjourning

Types of visual aids

- Multimedia slides - handouts - Chart/Graph - Videa

Nonverbal messages in presentations

- Professional attire - Posture - Facial expressions

Team writing

- begin comments with a positive statement - material should be logically organized - Understand the writers purpose

Nonverbal communication

- includes all unwritten and unspoken messages - Nonverbal messages speak louder than words - effective communicators ensure nonverbal messages reinforce spoken words and professional goals

Critical Listending

Listen to decide whether message is fact, fiction, or opinion

Characteristics/benefits of meetings

Meetings are opportunities to demonstrate your leadership, communication, and problem-solving - focus on making meetings efficient, satisfying, and productive - Face-to-face meetings are the richest.

Personal/professional brand

Personal: The identity they carry throughout life, regardless of who their employment is with Professional brand: brand identity that is based on their merits and accomplishments of the individual tied into what they do.

3x3 writing process

Prewriting (25) drafting (50) revising (25)

Secondary audience

To promote goodwill - earn a good grade