Chapters 1,2,4,14
Horizontal communication
Amount workers at same level
Credibility
Capture attention in the intro by identifying yourself and establish. you credibility
External Communication
Communication between people inside and outside an organization
Internal communication
Communication between people inside the business
Communication Technology impact on writing skills
Decreases writing proficiancy
Groupthink
Faulty decision-making processes by team members who are overly eager to agree with one another
Professional tone
Formal, respectful and serious with punctuation and full words and sentences
Upward communication
From management to subordinates
Visual aids
Information conveyed in images is more memorable than text alone, known as pectoral superiority
Social presence
The degree to which people are engaged online and ready to connect with others (greater in synchronous communication)
Media richness
The richer the media, the more effective it is at communicating the message * Face-to-face conversations are the richest channel and best for persuasive, bad news, and sensitive messages * reports are the leanest channel and best for sharing large amounts of data internally or externally
Flattened management effects
There is more for the employees to do inside the organization and excess management layers to improve coordination and communication.
Bypassing
a misunderstanding that occurs between a sender and a receiver because of the symbolic nature of language
Written communication
any communication that must be read
when to distribute handouts
at the end of the presentation
upward communication
from subordinate to management
Soft Skills
nontechnical skills needed by most workers for success on the job - flexibility - time management - attention to detail
Communication Process
sender, message, receiver, sender, feedback, receiver
backchannel communication
simultaneous electronic background conversations during a conference presentation lecture, or entertainment program (can pose the risk of information leaks)
Empathic Listening
sincerely strict to understand others' viewpoints
Speaking to intercultural audiences
speak clearly
Primary audience
to inform and/or persuade - complete assignment
Discriminative Listening
when the listener interprets and assigns meaning to sound rather than to words
Preparing for Presentations
• Review prospect information • Review buying motives • Review product selection • Select need-satisfaction presentation strategy • Develop consultative presentation plan that adds value • Rehearse presentation
Characteristics of high-performing teams
Stay small embrace diversity confront conflict establish procedures communicate effectively
Business presentation types
- Briefing - Report - Podcast - Virtual Presentation - Webinar
How to reduce stage fright
- Deep Breaths - Covert your Fear - Know your topic and come prepared - take a sip of water
Team development
- Forming - Storming - Norming - Performing - Adjourning
Types of visual aids
- Multimedia slides - handouts - Chart/Graph - Videa
Nonverbal messages in presentations
- Professional attire - Posture - Facial expressions
Team writing
- begin comments with a positive statement - material should be logically organized - Understand the writers purpose
Nonverbal communication
- includes all unwritten and unspoken messages - Nonverbal messages speak louder than words - effective communicators ensure nonverbal messages reinforce spoken words and professional goals
Critical Listending
Listen to decide whether message is fact, fiction, or opinion
Characteristics/benefits of meetings
Meetings are opportunities to demonstrate your leadership, communication, and problem-solving - focus on making meetings efficient, satisfying, and productive - Face-to-face meetings are the richest.
Personal/professional brand
Personal: The identity they carry throughout life, regardless of who their employment is with Professional brand: brand identity that is based on their merits and accomplishments of the individual tied into what they do.
3x3 writing process
Prewriting (25) drafting (50) revising (25)
Secondary audience
To promote goodwill - earn a good grade