chatpter 5
Strategy formulation includes which of the following as part of evaluating the environment?
A SWOT analysis
What is a SWOT analysis?
A means to assess organizational and environmental elements as part of the company's strategy formulation
What is the definition of a strategic plan?
A plan which reflect decisions about resource allocations, company priorities, and the steps needed to meet strategic goals
Which of the following is the BEST definition of a mission statement?
An organization's statement of how it will achieve its purpose in the environment in which it conducts business
A leading greeting card manufacturer noticed its biggest rival has come out with a new line of stationery made from organic materials. Which of the following would the manufacturer develop to explain how it will expand its own product offerings?
Business strategy
Which of the following is BEST described as the ability to think in the abstract, diagnose and analyze situations, and see beyond the present situation?
Conceptual skills
As part of his job as a property manager for a large office park, Luis develops a detailed operating budget that lists anticipated expenses and then tracks them on a monthly basis to make sure that spending is within expected limits. Which management function does this BEST describe?
Controlling
Gabriella has spent the morning reviewing data from the manufacturing department to determine whether finished products are meeting the quality standards established by the organization. Which function of management does this BEST describe?
Controlling
Which of the following is the management process of monitoring an organization's performance to ensure that it is meeting its goals?
Controlling
Which of the following is a shared set of experiences, stories, beliefs, and norms that characterize an organization
Corporate culture
As you establish your new business, you decide that you want it to have a unique identity and an ingrained internal sense of direction. In addition to a well-crafted mission statement, what aspect of your organization should you pay attention to carefully?
Culture
What is the primary responsibility of information managers?
Designing and implementing systems to gather, organize, and distribute information
Which of the following BEST defines organizing?
Determining how best to arrange an organization's resources and activities into a coherent structure
Each month, H.R. manager Jessica sends out a newsletter to employees in the organization, highlighting specific employee benefits and advising employees of ways in which they can capitalize on those benefits. Which basic managerial role would this BEST describe?
Disseminator
Which management role was fulfilled when the pasta line was introduced and the Tuscani Pasta was released to employees and franchisees?
Disseminator
After two assembly line employees have a loud argument in the cafeteria, the foreman calls them into his office to resolve the conflict. Which basic managerial role does this BEST describe?
Disturbance handler
Which of the following occurs as part of a tactical plan?
Executing strategic plans
The dean takes a visiting delegation from a foreign university on a tour of the campus. Which managerial role does this BEST describe?
Figurehead
What type of leadership role is held by a supervisor within an organization?
First-line management
Which of the following are considered to be decision-making skills?
Gathering facts, identifying solutions, evaluating alternative, and implementing decisions
Which of the following is considered to be one of the key management skills necessary for managers in the 21st century?
Global management skills
Which of the following is the role of a human resource manager?
Hire and train employees, evaluate performance, and determine compensation
Janelle is the manager of Employee Assistance Programs for a large state university. In this role, she provides short-term counseling services to faculty and staff and their families with respect to personal, career/work-related, and behavioral health problems or makes referrals for longer-term counseling to a network of partner firms. Which managerial skills would likely be the MOST crucial to the performance of Janelle's job?
Human relations skills
Veronica would like to become the office manager in the law firm where she works, but she has an assertive personality and has had some problems dealing effectively with the other administrative assistants in the firm. If Veronica wants to advance to a managerial position, she should consider working on which skill set?
Human relations skills
Which of the following is the BEST example of a long-term goal?
Increasing market share by 7 percent over the next seven years or Decreasing the use of fossil fuels by 11 percent over the next 10 years
In an organization, who is responsible for designing and implementing systems to gather, organize and distribute information
Information managers
Meredith enjoys taking international visitors to dinner, serving as an important figurehead for her law firm. Which managerial role does this BEST describe?
Interpersonal
Which of the following activities would be involved in the organizing function of management?
Janet makes a monthly schedule for staffing the restaurant that she manages.
Which of the following is the BEST example of what a first-line manager does?
Joy trains her indexers and ensures that they produce quality work on a daily basis.
Cathy is the HR manager for a company that creates video games. She is trying to develop systems to motivate programmers and other employees to perform at a high level. Cathy is involved in the management function of _____.
Leading
When a manager works to motivate, inspire, and encourage employees to meet the organization's stated objectives, which function of management is s/he performing?
Leading
Which of the following management processes consists of guiding and motivating employees to meet an organization's objectives?
Leading
Which of the following BEST demonstrates the managerial function of planning as defined by this chapter?
Management determined the resources and actions required to introduce the new Tuscani Pasta product line nationwide.
You are concerned with a steady decline in profits in your company, despite the fact that costs are not rising at an unreasonable rate. Which person should you visit with first?
Marketing manager
Which of the following is NOT one of the four basic management functions?
Measuring
Which of the following is the BEST example of the interpersonal role of managers?
Meredith enjoys taking international visitors to dinner, serving as an important figurehead for her law firm.
Which of the following is one of the three roles of an informational manager?
Monitor
In an organization, who is responsible for the production, inventory, and quality control?
Operation managers
As part of your job as the Director of Public Relations and Social Media for a quick service restaurant (QSR), you have been asked to help design a massive public relations campaign to introduce a new product. Which management function are you being asked to demonstrate?
Planning
Which of the following is the management process of determining what an organization needs to do and how best to get it done
Planning
Erin, the business administration department chair, observes a trend of increased enrollments in online college courses versus traditional face-to-face courses. She establishes a goal of introducing three new online courses during the fall semester and maps out the steps that the department needs to address to develop these course offerings. Which management function does this BEST describe?
Planning
Which of the following roles falls within the category of decisional roles?
Resource allocator
plans reflect decisions about resource allocations, company priorities, and the steps needed to meet goals.
Strategic
Which of the following is the BEST definition of a corporate strategy?
Strategy for determining a firm's overall attitude toward growth and the way it will manage its businesses or product lines
How is a SWOT analysis used when evaluating the environment?
Strategy formulation
What are the elements of a SWOT analysis?
Strengths, weaknesses, opportunities, threats
Which of the following is an example of a first-line manager?
Supervisor
Which of the following requires executing a strategic plan in order to accomplish its goals?
Tactical planning
skills are needed to perform specialized tasks.
Technical
Which managerial skill set is particularly important for first-line managers?
Technical skills
Which of the following BEST defines conceptual skills?
The ability to think in the abstract, diagnose and analyze different situations, and see beyond the present situation
Which of the following BEST describes conceptual skills?
The ability to think creatively, understand complicated or abstract ideas, and see the "big picture"
Which of the following BEST defines management?
The process of planning, organizing, leading, and controlling an organization's resources to achieve goals
Which of the following functions would be part of the leading function of management?
The sales manager of an automotive dealership holds a rally to familiarize the sales staff with the features of the new model year cars and get them enthused about selling them.
If you were applying for an upper-level management job at Pizza Hut in the Public Relations and Social Media department, working under Chris Fuller, which of the following competencies would you stress?
Time management skills
Which of the following is the role of an operations manager?
To be responsible for production, inventory, and quality control
Which of the following BEST describes the role of the operations manager within the organization?
To determine strategies needed to achieve the goals set by top management
Who is responsible for the overall performance and effectiveness of an organization?
Top managers
Which of the following examples BEST illustrates a need for improved time management skills?
Trina is a city planner who spends several hours each day dealing with paperwork and unessential email.
Top managers are responsible for
a corporation's overall performance and effectiveness
A firm would use a contingency plan to
address unknown or unforeseen events that could affect its strategy
A business has a written plan that sets forth who would take over temporary management of the business and how the company would handle announcements to employees and the press if its long-time CEO passed away. This is an example of a(n) _______ plan.
contingency
As part of the strategic planning team of a clinic in a small town, you notice that the plan is based on a certain number of patient visits per day. When the clinic financial manager asks for your input, you should ask about __________.
contingency plans
In the _____, managers compare their actual results to the goals that they have set and, if necessary, take corrective action
controlling
When a sales manager determines that her staff is not making sufficient progress toward meeting monthly sales quotas and develops a plan of corrective action, she is performing the management function of
controlling
Southwest Airlines' passengers have continuously ranked the company atop customer services lists, a ranking due in part to the company's empowerment of its employees and its ability to create a unified team of employees who love what they do. This empowerment BEST reflects Southwest's .
corporate culture
The Dean of a major medical university was removed after 5 years of complaints from various stakeholders after it was discovered that he had a drug and alcohol problem. The University had previously praised the Dean and had reappointed him to his $1 million per year salaried position. When news of the story broke, the public was outraged. At that point, the President of the school MOST LIKELY was involved in
crisis management
Which of the following is the first step in the control process?
establish standards
Melissa is the supervisor of customer service and she directly oversees the work of four customer service specialists. Melissa would be categorized as a(n) _______ manager.
first-line
Organizational plans established by managers in specific areas such as human resources, marketing, manufacturing, and sales to aid them in achieving the overarching goals of the organization are referred to as _______ strategy.
functional
Monitoring, disseminating, and acting as a spokesperson are part of the of management.
information role
Dwayne is the Central Region Sales Manager for a large electronics distributor. Reporting to him are district sales managers in Chicago, Milwaukee, Indianapolis, Cincinnati, and Detroit, a regional customer service manager, and an administrative assistant. Dwayne would likely be characterized as a(n) _______ manager.
middle
A statement of how an organization will achieve its purpose in the environments in which It conducts business is its
mission statement
When patrons enter a restaurant, they see a framed statement posted prominently in the waiting area that reads, "We are committed to using the finest ingredients in our recipes. No food leaves our kitchen that we ourselves would not eat." This is an example of the restaurant's
mission statement
The management function of _____ focuses on how to group people and resources together in a way that helps the company achieve its goals.
organizing
As a manager, when you see changes in the competitive environment, you would MOST likely ________.
perform a SWOT analysis
The starting point in management is the _____ function, where managers establish goals, identify strategies, and develop plans.
planning
Upper management has decided that the current bonus system has caused employees to engage in questionable sales practices that go against the company's mission. As a mid-level manager, you are in charge of changing the corporate culture. Your BEST strategy would be to _______.
set up new systems for appraising and compensating employees who reflect the firm's stated values
Setting solid business objectives is where begins.
strategic management
Corporate culture would BEST be described as
the "feel" of the organization
Trina is a city planner who spends several hours each day dealing with paperwork, so she decided to sign up for a training course to help her improve her skills.
time management
The management function of control is used
to monitor performance and ensure the organization is meeting its goals
After working for Stafford Automotive Group as an automotive technician for the last 4 years, Stan was promoted to the position of Service Manager. He now oversees the work of the other automotive technicians and shop attendants, is responsible for training them, and manages the parts inventory. Stan would be considered a(n) _______ manager.
first-line
Gavin is the supervisor of the payroll department at a manufacturing firm. His job entails supervising the work of several payroll clerks, training them in proper procedures, and ensuring that they are withholding taxes and other payroll deductions in accordance with the law and company policy. Gavin would BEST be described as a(n) _______ manager.
first-line
