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Strategy formulation includes which of the following as part of evaluating the environment?

A SWOT analysis

What is a SWOT analysis?

A means to assess organizational and environmental elements as part of the company's strategy formulation

What is the definition of a strategic plan?

A plan which reflect decisions about resource allocations, company priorities, and the steps needed to meet strategic goals

Which of the following is the BEST definition of a mission statement?

An organization's statement of how it will achieve its purpose in the environment in which it conducts business

A leading greeting card manufacturer noticed its biggest rival has come out with a new line of stationery made from organic materials. Which of the following would the manufacturer develop to explain how it will expand its own product offerings?

Business strategy

Which of the following is BEST described as the ability to think in the abstract, diagnose and analyze situations, and see beyond the present situation?

Conceptual skills

As part of his job as a property manager for a large office​ park, Luis develops a detailed operating budget that lists anticipated expenses and then tracks them on a monthly basis to make sure that spending is within expected limits. Which management function does this BEST​ describe?

Controlling

Gabriella has spent the morning reviewing data from the manufacturing department to determine whether finished products are meeting the quality standards established by the organization. Which function of management does this BEST​ describe?

Controlling

Which of the following is the management process of monitoring an organization's performance to ensure that it is meeting its goals?

Controlling

Which of the following is a shared set of experiences, stories, beliefs, and norms that characterize an organization

Corporate culture

As you establish your new​ business, you decide that you want it to have a unique identity and an ingrained internal sense of direction. In addition to a​ well-crafted mission​ statement, what aspect of your organization should you pay attention to​ carefully?

Culture

What is the primary responsibility of information managers?

Designing and implementing systems to gather, organize, and distribute information

Which of the following BEST defines organizing?

Determining how best to arrange an organization's resources and activities into a coherent structure

Each​ month, H.R. manager Jessica sends out a newsletter to employees in the​ organization, highlighting specific employee benefits and advising employees of ways in which they can capitalize on those benefits. Which basic managerial role would this BEST​ describe?

Disseminator

Which management role was fulfilled when the pasta line was introduced and the Tuscani Pasta was released to employees and​ franchisees?

Disseminator

After two assembly line employees have a loud argument in the​ cafeteria, the foreman calls them into his office to resolve the conflict. Which basic managerial role does this BEST​ describe?

Disturbance handler

Which of the following occurs as part of a tactical plan?

Executing strategic plans

The dean takes a visiting delegation from a foreign university on a tour of the campus. Which managerial role does this BEST​ describe?

Figurehead

What type of leadership role is held by a supervisor within an organization?

First-line management

Which of the following are considered to be decision-making skills?

Gathering facts, identifying solutions, evaluating alternative, and implementing decisions

Which of the following is considered to be one of the key management skills necessary for managers in the 21st​ century?

Global management skills

Which of the following is the role of a human resource manager?

Hire and train employees, evaluate performance, and determine compensation

Janelle is the manager of Employee Assistance Programs for a large state university. In this​ role, she provides​ short-term counseling services to faculty and staff and their families with respect to​ personal, career/work-related, and behavioral health problems or makes referrals for​ longer-term counseling to a network of partner firms. Which managerial skills would likely be the MOST crucial to the performance of​ Janelle's job?

Human relations skills

Veronica would like to become the office manager in the law firm where she​ works, but she has an assertive personality and has had some problems dealing effectively with the other administrative assistants in the firm. If Veronica wants to advance to a managerial​ position, she should consider working on which skill​ set?

Human relations skills

Which of the following is the BEST example of a long-term goal?

Increasing market share by 7 percent over the next seven years or Decreasing the use of fossil fuels by 11 percent over the next 10 years

In an organization, who is responsible for designing and implementing systems to gather, organize and distribute information

Information managers

Meredith enjoys taking international visitors to dinner, serving as an important figurehead for her law firm. Which managerial role does this BEST describe?

Interpersonal

Which of the following activities would be involved in the organizing function of​ management?

Janet makes a monthly schedule for staffing the restaurant that she manages.

Which of the following is the BEST example of what a first-line manager does?

Joy trains her indexers and ensures that they produce quality work on a daily basis.

Cathy is the HR manager for a company that creates video games. She is trying to develop systems to motivate programmers and other employees to perform at a high level. Cathy is involved in the management function of​ _____.

Leading

When a manager works to​ motivate, inspire, and encourage employees to meet the​ organization's stated​ objectives, which function of management is​ s/he performing?

Leading

Which of the following management processes consists of guiding and motivating employees to meet an organization's objectives?

Leading

Which of the following BEST demonstrates the managerial function of planning as defined by this​ chapter?

Management determined the resources and actions required to introduce the new Tuscani Pasta product line nationwide.

You are concerned with a steady decline in profits in your​ company, despite the fact that costs are not rising at an unreasonable rate. Which person should you visit with​ first?

Marketing manager

Which of the following is NOT one of the four basic management​ functions?

Measuring

Which of the following is the BEST example of the interpersonal role of managers?

Meredith enjoys taking international visitors to dinner, serving as an important figurehead for her law firm.

Which of the following is one of the three roles of an informational manager?

Monitor

In an organization, who is responsible for the production, inventory, and quality control?

Operation managers

As part of your job as the Director of Public Relations and Social Media for a quick service restaurant​ (QSR), you have been asked to help design a massive public relations campaign to introduce a new product. Which management function are you being asked to​ demonstrate?

Planning

Which of the following is the management process of determining what an organization needs to do and how best to get it done

Planning

​Erin, the business administration department​ chair, observes a trend of increased enrollments in online college courses versus traditional​ face-to-face courses. She establishes a goal of introducing three new online courses during the fall semester and maps out the steps that the department needs to address to develop these course offerings. Which management function does this BEST​ describe?

Planning

Which of the following roles falls within the category of decisional roles?

Resource allocator

plans reflect decisions about resource allocations, company priorities, and the steps needed to meet goals.

Strategic

Which of the following is the BEST definition of a corporate strategy?

Strategy for determining a firm's overall attitude toward growth and the way it will manage its businesses or product lines

How is a SWOT analysis used when evaluating the environment?

Strategy formulation

What are the elements of a SWOT​ analysis?

Strengths, weaknesses,​ opportunities, threats

Which of the following is an example of a first-line manager?

Supervisor

Which of the following requires executing a strategic plan in order to accomplish its goals?

Tactical planning

skills are needed to perform specialized tasks.

Technical

Which managerial skill set is particularly important for​ first-line managers?

Technical skills

Which of the following BEST defines conceptual skills?

The ability to think in the abstract, diagnose and analyze different situations, and see beyond the present situation

Which of the following BEST describes conceptual​ skills?

The ability to think​ creatively, understand complicated or abstract​ ideas, and see the​ "big picture"

Which of the following BEST defines management?

The process of planning, organizing, leading, and controlling an organization's resources to achieve goals

Which of the following functions would be part of the leading function of​ management?

The sales manager of an automotive dealership holds a rally to familiarize the sales staff with the features of the new model year cars and get them enthused about selling them.

If you were applying for an​ upper-level management job at Pizza Hut in the Public Relations and Social Media​ department, working under Chris​ Fuller, which of the following competencies would you​ stress?

Time management skills

Which of the following is the role of an operations manager?

To be responsible for production, inventory, and quality control

Which of the following BEST describes the role of the operations manager within the organization?

To determine strategies needed to achieve the goals set by top management

Who is responsible for the overall performance and effectiveness of an organization?

Top managers

Which of the following examples BEST illustrates a need for improved time management skills?

Trina is a city planner who spends several hours each day dealing with paperwork and unessential email.

Top managers are responsible for

a corporation's overall performance and effectiveness

A firm would use a contingency plan to

address unknown or unforeseen events that could affect its strategy

A business has a written plan that sets forth who would take over temporary management of the business and how the company would handle announcements to employees and the press if its​ long-time CEO passed away. This is an example of​ a(n) _______ plan.

contingency

As part of the strategic planning team of a clinic in a small​ town, you notice that the plan is based on a certain number of patient visits per day. When the clinic financial manager asks for your​ input, you should ask about​ __________.

contingency plans

In the​ _____, managers compare their actual results to the goals that they have set​ and, if​ necessary, take corrective action

controlling

When a sales manager determines that her staff is not making sufficient progress toward meeting monthly sales quotas and develops a plan of corrective​ action, she is performing the management function of

controlling

Southwest Airlines' passengers have continuously ranked the company atop customer services lists, a ranking due in part to the company's empowerment of its employees and its ability to create a unified team of employees who love what they do. This empowerment BEST reflects Southwest's .

corporate culture

The Dean of a major medical university was removed after 5 years of complaints from various stakeholders after it was discovered that he had a drug and alcohol problem. The University had previously praised the Dean and had reappointed him to his​ $1 million per year salaried position. When news of the story​ broke, the public was outraged. At that​ point, the President of the school MOST LIKELY was involved in

crisis management

Which of the following is the first step in the control​ process?

establish standards

Melissa is the supervisor of customer service and she directly oversees the work of four customer service specialists. Melissa would be categorized as​ a(n) _______ manager.

first-line

Organizational plans established by managers in specific areas such as human​ resources, marketing,​ manufacturing, and sales to aid them in achieving the overarching goals of the organization are referred to as​ _______ strategy.

functional

Monitoring, disseminating, and acting as a spokesperson are part of the of management.

information role

Dwayne is the Central Region Sales Manager for a large electronics distributor. Reporting to him are district sales managers in​ Chicago, Milwaukee,​ Indianapolis, Cincinnati, and​ Detroit, a regional customer service​ manager, and an administrative assistant. Dwayne would likely be characterized as​ a(n) _______ manager.

middle

A statement of how an organization will achieve its purpose in the environments in which It conducts business is its

mission statement

When patrons enter a​ restaurant, they see a framed statement posted prominently in the waiting area that​ reads, "We are committed to using the finest ingredients in our recipes. No food leaves our kitchen that we ourselves would not​ eat." This is an example of the​ restaurant's

mission statement

The management function of​ _____ focuses on how to group people and resources together in a way that helps the company achieve its goals.

organizing

As a​ manager, when you see changes in the competitive​ environment, you would MOST likely​ ________.

perform a SWOT analysis

The starting point in management is the​ _____ function, where managers establish​ goals, identify​ strategies, and develop plans.

planning

Upper management has decided that the current bonus system has caused employees to engage in questionable sales practices that go against the​ company's mission. As a​ mid-level manager, you are in charge of changing the corporate culture. Your BEST strategy would be to​ _______.

set up new systems for appraising and compensating employees who reflect the​ firm's stated values

Setting solid business objectives is where begins.

strategic management

Corporate culture would BEST be described as​

the​ "feel" of the organization

Trina is a city planner who spends several hours each day dealing with paperwork, so she decided to sign up for a training course to help her improve her skills.

time management

The management function of control is used

to monitor performance and ensure the organization is meeting its goals

After working for Stafford Automotive Group as an automotive technician for the last 4​ years, Stan was promoted to the position of Service Manager. He now oversees the work of the other automotive technicians and shop​ attendants, is responsible for training​ them, and manages the parts inventory. Stan would be considered​ a(n) _______ manager.

​first-line

Gavin is the supervisor of the payroll department at a manufacturing firm. His job entails supervising the work of several payroll​ clerks, training them in proper​ procedures, and ensuring that they are withholding taxes and other payroll deductions in accordance with the law and company policy. Gavin would BEST be described as​ a(n) _______ manager.

​first-line


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