Chp 10 Quiz

Kendra works at a small office. She has an older printer connected to her computer with a USB cable because it does not support Ethernet or Wi-Fi. How can Kendra share her printer with her four co-workers? a. Enable print sharing on the computer. b. Update the current print drivers. c. Enable print sharing on the printer. d. Install a dedicated print server.

a. Enable print sharing on the computer.

While servicing a laser printer, the technician notices that paper is jamming as soon as printing begins. What is the most likely cause of the paper jams? a. Paper feed rollers b. Fuser unit c. Image drum d. Transfer roller

a. Paper feed rollers

The help desk received a call from a user who cannot get any print jobs to print on the locally shared printer. While questioning the user, the technician determines that no users can send jobs to the printer, and the printer indicates it is "Offline." The technician instructs the user on how to place the printer in the "Online" mode, but it still does not print. Which of the following may resolve this issue? Select two. a. Power cycle the printer. b. Replace the printer cable. c. Replace the printer toner cartridge. d. Delete and re-create the printer share. e. Cancel jobs in the print queue and try again.

a. Power cycle the printer. e. Cancel jobs in the print queue and try again.

Which of the following is the correct order for the steps of laser printing? a. Processing, charging, exposing, developing, transferring, fusing, cleaning b. Charging, processing, developing, exposing, transferring, cleaning, fusing c. Charging, processing, exposing, developing, transferring, fusing, cleaning d. Processing, charging, developing, exposing, transferring, fusing, cleaning e. Processing, developing, charging, exposing, fusing, transferring, cleaning

a. Processing, charging, exposing, developing, transferring, fusing, cleaning

Tianna, an administrative assistant, has noticed the print quality of her locally connected laser printer has been gradually declining. Sometimes the printing is wavy and other times it appears speckled. She is asked to urgently print 10 copies of a 15-page document for an important meeting because the copy machine is being serviced. Since she cannot risk generating poor quality printouts, she calls you at the help desk. What would you do first to try to fix the problem quickly? Select two. a. Replace the toner cartridge on the printer. b. Remove the fuser unit and clean the fuser rollers. c. Print a self-test via the console on the printer. d. Initiate the calibration sequence on the printer. e. Replace the stepper motor that moves the print head.

a. Replace the toner cartridge on the printer. c. Print a self-test via the console on the printer.

You have been tasked with performing routine maintenance on an inkjet printer. After printing a test page, you notice missing lines of print in various areas throughout the page. Which of the following should you do to resolve this issue? (Select TWO.) a. Run the head cleaning utility. b. Manually clean the print nozzles. c. Change the image drum. d. Replace the toner cartridge. e. Replace the fuser assembly.

a. Run the head cleaning utility. b. Manually clean the print nozzles.

You are asked to set up a scanner so that scanned documents are automatically stored on a local file server. Which one of the following scanning mechanisms will you need to set up? a. Scan-to-SMB b. Scan-to-Cloud c. Scan-to-Server d. Scan-to-email

a. Scan-to-SMB

A technician has connected a USB printer to a workstation and shared the printer on the local workstation for other users on the network to utilize. The technician successfully printed a test print from the printer's console and the workstation that the printer is physically connected to. After leaving the customer's site, the technician received a call from the customer stating no one other than the local user can print to the printer. Each time they attempt to print, they receive an "Access Denied" message. Which of the following is the most likely reason the other users cannot print? a. The other users lack sufficient permissions for the shared printer. b. The printer is malfunctioning and requires service. c. The USB cable is defective and needs to be replaced. d. The other users need to have the print drivers updated for the printer.

a. The other users lack sufficient permissions for the shared printer.

A user contacted the help desk to report that the laser printer in his department is wrinkling the paper when printed. The user checked the paper in the supply tray, and it is smooth and unwrinkled. Which of the following is the most likely reason for the wrinkled paper? (Select TWO.) a. The user is selecting the wrong driver for the printer. b. The paper is creased before it is installed in the printer. c. The paper does not meet the requirements for the printer. d. The paper is damp when run through the printer. e. The pages being printed are using too much toner.

c. The paper does not meet the requirements for the printer. d. The paper is damp when run through the printer.

The laser printer in your accounting department is printing faded prints that are getting lighter over time. What is the most likely reason for the faded prints? a. The printer is low on toner. b. The fuser is not reaching the correct temperature. c. The paper pickup rollers are worn. d. The printer has foreign matter inside the printer.

a. The printer is low on toner.

Yaron prepares tax returns for small businesses. Every year he reminds his clients to write the date, amount, and purpose directly on receipts because in some cases the impressions fade. What type of printer was used to generate those receipts? a. Thermal b. Laser c. Impact d. Inkjet

a. Thermal

A new printer has been added in your office and connected to a WAP for use by all users in the company. Which of the following best describes the method of connectivity for the new printer? a. Wireless Bluetooth b. Wireless ad hoc mode c. Wireless infrastructure mode d. Wired Ethernet

c. Wireless infrastructure mode

What step in the laser printing process is responsible for conditioning the imaging drum in preparation for receiving an electrical charge? a. Charging b. Cleaning c. Fusing d. Transferring

b. Cleaning

You work in a data center monitoring events that are logged by a specific system using syslog (System Logging Protocol). Every time an event is generated, it is both, stored in a database and printed on fanfold paper. What type of printer is being used for this purpose? Select two. a. 3D printer b. Impact printer c. Thermal transfer printer d. Dot matrix printer e. Duplex printer

b. Impact printer d. Dot matrix printer

Zeena is moving her business from her home to a small office because her revenue is growing modestly, but she still needs to watch the budget closely. She will have three employees. What type of printer would you recommend for her business? a. Impact printer b. Multifunction laser printer c. Printer/fax combo d. Color inkjet printer

b. Multifunction laser printer

A user is experiencing garbled print on each page printed from her printer. Which of the following would be a probable cause for the garbled print? (Select TWO.) a. Printer paper does not meet specifications. b. Printer needs to be cleaned. c. An application on the computer is sending garbled print. d. Print drivers are corrupt or need to be updated. e. Ink cartridge has clogged nozzles. f. Printer needs to be calibrated.

c. An application on the computer is sending garbled print. d. Print drivers are corrupt or need to be updated.

The administrative assistant of the company's CEO is asking about a printer for her use only. It seems the shared department printer is overused, making the assistant wait to print the CEO's last minute documents. Which of the following technologies will best meet the administrative assistant's request? (Select TWO.) a. Network printer b. Remote printing c. Bluetooth printer d. Wireless infrastructure e. Cloud printing f. Local printer

c. Bluetooth printer f. Local printer

Which of the following problems is most likely to prompt you to calibrate an inkjet printer? Select two. a. Misfeeds (no paper being pulled from the paper tray). b. Multiple sheets pulled from the paper tray at one time. c. Colors appear streaked. d. Misaligned colors on printed page. e. Voids in one or more colors on a printed page.

c. Colors appear streaked. d. Misaligned colors on printed page.

You use a feature on a stand-alone wireless printer that allows you to configure it as a hotspot enabling nearby computers to connect to it. What limitation does this configuration pose? a. Only one computer at a time can connect to the printer. b. It exposes connected computers to internet attacks. c. Connected computers will not have internet access. d. Wireless printing will be too slow and hamper productivity.

c. Connected computers will not have internet access.

Luca knows a little bit about computers and is asked to help set up a small office with seven computers and an older high-quality printer that does not have an Ethernet port. Luca connects the printer to a computer and configures sharing. However, none of the computers seem able to connect or send jobs to the printer. What should Luca do? a. Set the printer as the default printer on all computers. b. Try to connect to the printer wirelessly using Bluetooth. c. Install the driver for the printer on all computers. d. Set up a connection using the IP address of the printer.

c. Install the driver for the printer on all computers.

Jaika works at a marketing firm with a lot of graphics-intense users. She is asked to install a printer that is capable of processing large graphics files that are very detailed. She cannot get it to print so she asks you for help. You notice the driver was not installed. What type of driver should you install? a. PDL b. PDF c. PS d. PCL

c. PS

James works at a secure facility as an IT specialist, where there must never be documents left in the printer to be picked up later, or possibly forgotten. What feature can he configure to ensure documents are not printed until the user goes to the printer and enters a code? a. Unshared printing b. Virtual printing c. Secured printing d. AAA

c. Secured printing

A company purchased a high-quality color laser printer to print color brochures and sales proposals. The printer is connected to a marketing PC via USB and is configured as a shared local printer for use by the sales and marketing teams. The manager is concerned about the cost of consumables for the printer and does not want random users to unintentionally send jobs to the printer. What can be done to limit the availability of the printer? a. Disable print spooling on the marketing PC. b. Disable the local share on the marketing PC. c. Set security permissions for the marketing PC's signed-in user. d. Enable user authentication on the printer share.

d. Enable user authentication on the printer share.

A customer states that when she removes the printed pages from her laser printer output tray, the black ink smears all over her fingers. Which of the following is the most likely problem? a. Inked ribbon b. Cleaning blade c. Erasure lamps d. Fuser unit e. Primary corona

d. Fuser unit

A technician is performing routine preventative maintenance on a laser printer and has been asked by the client to check the printer's paper feeder for issues. Which of the following printer parts should the technician check first for problems related to paper feeding? (Select TWO.) a. Transfer belt b. Toner cartridge c. Print head d. Pickup rollers e. Separation pad f. Tractor feed

d. Pickup rollers e. Separation pad

Your office has been sharing an inkjet printer connected to a PC with very limited resources. They ask you to upgrade the printer, so you decide to get a laser printer that has a built-in NIC (network interface card). What type of printing will you set up? a. Cloud printing b. Local printing c. Shared local printing d. Remote printing

d. Remote printing

Amoy is responsible for maintaining the high-end printers in her company. One of the printers is giving an indication that it is time to replace the transfer roller assembly, so she orders a maintenance kit to perform the replacement. Which of the following will be a part of the replacement process? a. Clean the heating element. b. Replace the print head. c. Replace the print ribbon. d. Reset the page counter.

d. Reset the page counter.

A small business notices they have been using about 40% more printer paper in the last 30 days compared to the previous 12 months. They ask you to investigate the matter. What/where will you check? a. Syslog server b. Event Viewer c. Print queue d. Hard drive in the printer

b. Event Viewer

A client is asking for a printing solution that will print three sheets of paper with identical information on each page with a single pass of the printer. Furthermore, the client requests that the solution take the least amount of time and effort to maintain. Which of the following printer types should be recommended? a. Inkjet b. Impact c. Thermal transfer d. Laser

b. Impact

You bought a new inkjet printer based on positive reviews you read online along with a new set of four ink cartridges. You did not buy paper because you had an unopened ream of 16-pound paper. However, almost right away, you are not too pleased with the quality of the printouts. What would help improve the print quality rather quickly? ​​ a. Calibrating the printer b. Using high-quality paper c. Replacing the printer d. Replacing the ink cartridges

b. Using high-quality paper