Chpt 1-3 BUS 2200

Most people listen at _____ percent efficiency. a. 25 b. 35 c. 50 d. 75

25

Social interaction involves four space zones. The category of distance that defines the social zone is _______. a. 1 to 1½ feet b. 1½ to 4 feet c. 4 to 12 feet d. 12 or more feet

4 to 12 feet

What are some of the characteristics and skills most employers look for in recruits? Lack of interest in feedback Refusal to ask questions Ability to put plans into action Eagerness to learn new things Ability to research problems

Ability to put plans into action Eagerness to learn new things Ability to research problems

What could Edison do to make the next meeting more effective and productive? Text the question to you Use body language to indicate confusion Arrive early

Arrive early

What is the first thing Monica should do to ensure that the company builds an effective virtual team? Invest in high-end video conferencing technology Choose team members carefully Retrain the project manager

Choose team members carefully

What are some of the characteristics and skills most employers look for in recruits? Critical thinking Eagerness to learn about new technologies Willingness to listen to other opinions Tendency to keep new ideas quiet Steadfast adherence to routine

Critical thinking Eagerness to learn about new technologies Willingness to listen to other opinions

Which of the following is the least accurate statement about culture? a. Culture is shaped by attitudes learned in adulthood. b. Culture combines the visible and invisible. c. Culture is the basis of self-identity and community. d. Culture is dynamic.

Culture is shaped by attitudes learned in adulthood.

__________________ is an obstacle in the upward flow of information. Distrust of management A person's ego A set of clear expectations

Distrust of management

Which statement about nonverbal communication is most accurate? a. Nonverbal communication includes only those behaviors that are intentional. b. Effective communicators make certain that their nonverbal messages reinforce their spoken words and their goals. c. Nonverbal communication includes only spoken messages. d. When verbal and nonverbal messages contradict, the nonverbal message should be ignored because words are more powerful than actions.

Effective communicators make certain that their nonverbal messages reinforce their spoken words and their goals.

Katelyn is in charge of a department meeting, and two of her colleagues are in conflict about a specific issue. What should Katelyn do? a. Send both employees to counseling. b. Make both employees leave the meeting until they can calm down. c. Encourage each to make a complete case while group members give their full attention. d. Have both employees move to a corner so that the rest can continue the meeting.

Encourage each to make a complete case while group members give their full attention.

What is one way to improve the upward flow of information? Make it mandatory that employees share their ideas with management. Encourage managers to have regular meetings with staff. Set up incentive programs that encourage employees to compete with each other.

Encourage managers to have regular meetings with staff.

Which communication channel represents the richest communication medium and also produces the highest degree of probable communication effectiveness? a. E-mail b. Face-to-face conversation c. Business letter d. Text message

Face-to-face conversation

A stereotype, an oversimplified behavioral pattern applied uncritically to groups, is always false. a. True b. False

False

All teams, at some point, reach the final phase of team development: performing. a. True b. False

False

Because diversity is a positive force within organizations, companies can increase their diversity without fear of negative impact. a. True b. False

False

Decisions by majority generally produce the most team commitment. a. True b. False

False

Discriminative listening involves judging and evaluating what you are hearing. a. True b. False

False

Members of high-context cultures are more likely to be logical, analytical, and action oriented. a. True b. False

False

Social media is not an effective intercultural communication tool because it only reinforces cultural differences. a. True b. False

False

Teams should strive for groupthink so that they can make decisions more quickly. a. True b. False

False

The dimension of time is perceived the same across cultures. a. True b. False

False

The meanings for nonverbal messages are the same in all cultures. a. True b. False

False

Although most international business is conducted in English, levels of comprehension can vary. How can you enhance your oral communication skills in international environments? Check all that apply. Follow up in writing. Encourage accurate feedback. Smile when appropriate. Speak loudly. Accept blame. Assume comprehension. Teach English phrases.

Follow up in writing. Encourage accurate feedback. Smile when appropriate. Accept blame

Which of the following is the best example of a soft skill? a. Demonstrating technical expertise in your field of study b. Analyzing market trends using business computing software c. Learning new technologies and applying those skills in your job d. Following proper business etiquette when speaking with a customer

Following proper business etiquette when speaking with a customer

Katherine looks over her notes about conversational customs in Europe. Then she carefully plans what time she'll place a business call to Zurich. Globalization of business Teaming Flattened management hierarchies

Globalization of business

Brent will be leading a committee meeting and wants to make sure it is effective and efficient. What should Brent do to get the meeting started? a. Go over ground rules at the beginning of the meeting. b. Limit each topic to five minutes. c. Wait until all participants arrive before beginning the meeting. d. Give a quick recap to anyone who arrives late.

Go over ground rules at the beginning of the meeting.

Mason forgets to adjust the title and the date on the report. Additionally, he fails to delete the "Problems and Challenges" section of the old report. What message is Mason expressing nonverbally to his client? Check all that apply. Everything is going well. I am unprofessional. Your project is unimportant.

I am unprofessional. Your project is unimportant.

How can you blow the whistle legally and ethically? If you can't find any satisfactory solutions to the problem, accept the situation. If you can't find any satisfactory solutions to the problem, sue the company. If you can't find any satisfactory solutions to the problem, change jobs.

If you can't find any satisfactory solutions to the problem, change jobs.

You are in a meeting, and you receive a text message. You aren't expecting any important incoming messages. What should you do? Check who sent the message and wait to respond. Ignore the text and respond after the meeting. Respond immediately.

Ignore the text and respond after the meeting.

Ways to improve upward communication flow include all but which of the following: a. Anonymous feedback to management b. Ombudsman programs c. Regular meetings with staff d. Increased numbers of managers

Increased numbers of managers

Wordsmith, a small newsletter-writing company, has just installed a new server that will host newsletters online as podcasts. The CEO, Margaret, is excited about broadening Wordsmith's client outreach. "Anytime, anywhere" and non-territorial offices Innovative communication technologies Increasingly diverse workforce

Innovative communication technologies

Which country represents a high-context culture? a. Norway b. Germany c. United States d. Japan

Japan

Which of the following is most professional? Wearing athletic sneakers daily Keeping neatly styled hair Showing all of your artistic tattoos

Keeping neatly styled hair

Thank you for giving my team the opportunity to present our proposal for the opening of eleven new stores in Copenhagen; we'd like to meet again to discuss the details further. How would you improve this sentence so it is clearer? Check all that apply. Make the sentence shorter. Write out the contraction. Make names of cities lowercase. Include more ambiguity. Cite numbers using figures instead of spelling them out. Add a comma after the first two words of the sentence.

Make the sentence shorter. Write out the contraction. Cite numbers using figures instead of spelling them out.

The third stage of team development is ___________. During this stage, team members begin to function as a unit, and formal leadership roles become less important. As demonstrated in this situation, information flows between group members as they work toward their mutual goals. The team isn't yet at the performing stage because they are still gathering information and communicating about how they will execute the project.

Norming

Michela will be taking charge of her first virtual meeting. What should she do to make sure all participants are collaborating successfully during the meeting? a. Use complex language to get her points across. b. Project an upbeat, enthusiastic, strong voice. c. Do most of the talking to reduce confusion. d. Ask leading questions such as "Does everyone agree?" to keep the meeting moving along.

Project an upbeat, enthusiastic, strong voice.

What should she do during pauses in the presentations? Check all that apply. She should check her e-mail. She should capitalize on lag time. She should plan her response. She should quietly talk to the teammate next to her.

She should capitalize on lag time.

Which statement about the use of social media and its relationship to intercultural communication is most accurate? a. The use of social media and other communication technologies should always be avoided when the individuals who are communicating represent different cultures. b. Regardless of cultural background, all individuals view and use technology and social media similarly. c. Social media offers a rich opportunity for intercultural engagement. d. Using social media to communicate with others is always advantageous

Social media offers a rich opportunity for intercultural engagement.

Which statement about the use of social media and its relationship to intercultural communication is most accurate? a. The use of social media and other communication technologies should always be avoided when the individuals who are communicating represent different cultures. b. Regardless of cultural background, all individuals view and use technology and social media similarly. c. Social media offers a rich opportunity for intercultural engagement. d. Using social media to communicate with others is always advantageous.

Social media offers a rich opportunity for intercultural engagement.

What form of nonverbal communication will serve you best to convey honesty? Sustained eye contact Standing far away Smiling

Sustained eye contact

Which of the following is not a function of most business communications? a. To inform b. To persuade c. To promote goodwill d. To entertain

To entertain

As workloads increase and face-to-face meetings decline, bad manners and incivility are becoming alarmingly common in the American workplace. a. True b. False

True

At least two days in advance of a meeting, you should distribute an agenda that includes the date and place of the meeting, the start time and end time, and a brief description of each topic. a. True b. False

True

Because Joseph has trouble hearing the keynote speaker, he changes seats to increase his mental focus on the speaker. Joseph is applying a powerful listening tool by controlling external and internal distractions. a. True b. False

True

Brooke, who works for a U.S. company, has just been assigned to manage the company's division in Vietnam. She should emphasize team-based projects and group decision making with her new employees. a. True b. False

True

Ethnocentrism is the belief that one's own race is superior to others. a. True b. False

True

Etiquette is more about attitude and less about formal rules of behavior. a. True b. False

True

Learning to communicate nonverbally in another culture is more difficult than learning its verbal language. a. True b. False

True

One benefit of workplace diversity is less government regulatory action. a. True b. False

True

The United States has taken the global lead in fighting corruption in business. a. True b. False

True

The appearance of a letter, memo, e-mail, or report can have either a positive or a negative effect on a receiver. a. True b. False

True

The most significant factor affecting globalization is the development of information and communication technologies. a. True b. False

True

When using technology to communicate with others in the workplace, what is one way to demonstrate professionalism? a. Use IM slang and abbreviations in your business e-mails to reduce the length of your messages. b. Send multiple e-mails per day to select people to show that you are productive. c. Turn off your phone and message notification during meetings. d. Use uptalk when conversing with others.

Turn off your phone and message notification during meetings.

Businesspeople from which country are most likely to be uncomfortable with silence and impatient with delays? a. United States b. Saudi Arabia c. Japan d. Mexico

United States?

Which of the following practices are important when collaborating in a virtual meeting? Check all that apply. Allow only the leader to speak. Use precise language. Use roundtable discussions. Recap and summarize often.

Use precise language. Use roundtable discussions. Recap and summarize often.

Which of the following sentences avoids judgmentalism and exhibits supportiveness? With one more meeting, I'm sure we can come to an agreement. We're going to need another meeting before we can come to an agreement. Unless you agree to another meeting, I'm not sure we can close the deal

With one more meeting, I'm sure we can come to an agreement.

Which of the following statements about gender differences in communication is accurate? a. Women tend to have more attentive eye contact than men. b. Women tend to make more expansive gestures than men. c. Women tend to focus more on the big picture rather than details. d. Women tend to make more "I" statements, whereas men make more "we" statements.

Women tend to have more attentive eye contact than men.

When should you talk to your friend about the job cuts? You should wait until you know who will be laid off. You should wait until the rest of the staff is notified. You should wait until your friend asks you about it.

You should wait until the rest of the staff is notified.

Professional employees avoid sharing personal information such as ________. a. details of their relationships b. news of their health problems c. specifics about their finances d. all of these

all of these

When writing an e-mail, an advantage is: convenience nonverbal cues immediate feedback

convenience

When communicating during a job interview, an advantage is that you can: schedule it conveniently create a personal connection create a well-organized message

create a personal connection

Policies, procedures, directives, job plans, and mission goals flow _______________from managers to employees.

downward

When writing a letter, an advantage is: immediate feedback economy simplicity

economy

As his company globalizes its business, Jordan faces cultural challenges related to differing ethical standards. To make ethical decisions across borders, Jordan should become more sensitive to the values and customs of other countries, find alternatives to government payoffs, and __________. a. rationalize a questionable or immoral decision if it is in the company's best interest b. be flexible enough to complete a transaction that violates his personal values c. trust himself and make rapid judgments d. embrace transparency and conduct all negotiations as openly as possible

embrace transparency and conduct all negotiations as openly as possible

Melinda's organization has expanded into an Arab country, and Melinda expects her Arab colleagues will appreciate her work style: she doesn't waste time on coffee or social rituals before beginning the business portion of the meeting. Melinda's misconception is the result of _______. a. tolerance b. stereotyping c. ethnic relativism d. ethnocentrism

ethnocentrism

The members of the events committee _____ along, respecting one another's different opinions and showing willingness to compromise. get gets

get

By tradition, Asian business people typically place a high value on ________. a. group decision making b. individual achievements c. direct verbal interaction d. initiative and self-assertion

group decision making

By tradition, Asian businesspeople typically place a high value on ________. a. group decision making b. individual achievements c. direct verbal interaction d. initiative and self-assertion

group decision making

When faced with an intercultural ethical dilemma, you should ask yourself if the action is legal, if you can rule out a better alternative, if a trusted advisor would agree, and ________. a. if there is money to be made b. how your decision will benefit your company c. if you would do it if you were on the opposite side d. if religious beliefs are involved

if you would do it if you were on the opposite side

The future U.S. workforce is expected to _______. a. be dominated by Anglo-Americans b. include fewer people over 65 c. include more African Americans, Hispanics, Asians, and other minorities d. remain male oriented

include more African Americans, Hispanics, Asians, and other minorities

In written communications with business people in other cultures, it's wise to adopt local formats, use short sentences, and _______. a. use idioms, such as it's no bed of roses, and sports references, such as slam dunk b. use contractions c. include relative pronouns such as that, which, and who for clarity in introducing clauses d. use acronyms such as ASAP to promote efficient writing

include relative pronouns such as that, which, and who for clarity in introducing clauses

In written communications with businesspeople in other cultures, it's wise to adopt local formats, use short sentences, and _______. a. use idioms, such as it's no bed of roses, and sports references, such as slam dunk b. use contractions c. include relative pronouns such as that, which, and who for clarity in introducing clauses d. use acronyms such as ASAP to promote efficient writing

include relative pronouns such as that, which, and who for clarity in introducing clauses

By tradition, business people in the United States typically place a high value on ________. a. group membership b. individual action and freedom c. being able to avoid saying 'no' d. context and feelings

individual action and freedom

The 21st-century economy depends mainly on ________. a. raw materials b. manufacturing c. information and knowledge d. physical labor

information and knowledge

To manage this conflict, you can invent new problem-solving options choose the path of least resistance rely on seniority

invent new problem-solving options

To improve communication among diverse workplaces, companies and individuals should _______. a. avoid diversity training to downplay cultural differences b. expect all employees to conform to similar standards of thinking and behavior c. look for common ground in shared experiences, mutual goals, and similar values d. rely on assumptions to avoid discussing differences

look for common ground in shared experiences, mutual goals, and similar values

Digital media is an amplifier, which means that it tends to ________. a. make extroverts more introverted b. make introverts more extroverted c. make extroverts more extroverted and introverts more introverted d. allow people to feel more socially accepted

make extroverts more extroverted and introverts more introverted

Ethical business communicators are ________________ when they recognize their own biases and strive to keep them from distorting a message.

objective

To improve your listening efficiency, you should __________. a. disregard nonverbal behaviors and focus only on the words in the message b. focus only on gender communication differences c. paraphrase a speaker's message d. accept all assertions as factual statements

paraphrase a speaker's message

For example, in some societies it is considered rude to point your finger nod your head exchange business cards

point your finger

Tolerance requires ________. a. saving face b. practicing empathy c. being ethnocentric d. remaining silent

practicing empathy

Saving travel costs and _______ are significant reasons for virtual meetings displacing business travel. a. including more employees in meetings b. reducing employee fatigue c. growing employee unwillingness to travel d. increasing danger of accidents and illness

reducing employee fatigue

A disadvantage is that written documents: may be careless or imprecise require more effort may use inappropriate expressions

require more effort

Frederick manages the Human Resources Department for his company. The due dates for payroll reports will be changing slightly, and he needs to communicate this information to all company managers. Allan should a. send an e-mail or text message to inform the management staff. b. use the grapevine to convey the message. c. consult key people to help him decide whether to call a meeting. d. prepare an agenda and call a meeting.

send an e-mail or text message to inform the management staff.

Effective nonverbal messages and oral communication skills are examples of ________. a. soft skills b. hard skills c. workplace challenges d. skill gaps

soft skills

Language is discriminatory when it ________. a. stereotypes, insults, or excludes people b. contains grammatical or mechanical errors c. lacks clarity and conciseness d. is not written in the reader's first language

stereotypes, insults, or excludes people

Communicators in low-context cultures _______. a. tend to value individualism b. emphasize team membership c. believe listeners are already "contexted" and do not need to be given much background information d. do not like to be rushed when making decisions

tend to value individualism

People trained in listening to customers ________. a. give few, if any, verbal responses b. interrupt frequently to share their knowledge c. try to understand the nuances of meanings plus the facts d. focus primarily on facts and specific bits of information

try to understand the nuances of meanings plus the facts

She speaks as if she _________ the most important person in the company. were was

were

You hear that there is a rumor accusing you of causing a coworker's dismissal. How should you respond? Report the gossipers to your supervisor. Determine the source of the rumor, and politely correct the misinformation. Start spreading a counter-rumor with the correct story.

Determine the source of the rumor, and politely correct the misinformation.

Employees today are hired for their knowledge their ability to learn new things is also vital. or Employees today are hired for their knowledge; their ability to learn new things is also vital.

Employees today are hired for their knowledge; their ability to learn new things is also vital.

Media with high social presence ________. a. involve written communication b. are personal and convey warmth c. are sent via Twitter or Facebook d. must have a large audience

are personal and convey warmth

Internal communication occurs within a business external communication occurs outside of a business. or Internal communication occurs within a business. External communication occurs outside of a business.

Internal communication occurs within a business. External communication occurs outside of a business.

Writing skills are increasingly important in today's digital workplace because many workers stay connected by using communication technologies like e-mail and instant messaging. Those who write well: were born with an innate ability for writing are targeting by companies for rapid advancement are neglected in favor of good speakers

are targeting by companies for rapid advancement

While internal communication occurs within a business. External communication occurs outside of a business. or While internal communication occurs within a business, external communication occurs outside of a business.

While internal communication occurs within a business, external communication occurs outside of a business.

Which of the following has resulted from the prominence of virtual teams? a. The amount of face-to-face contact has increased. b. Work is increasingly viewed as what you do rather than a place you go. c. Workplace diversity has decreased. d. Workers have to spend more time at the office.

Work is increasingly viewed as what you do rather than a place you go.

Which statement about writing skills in today's workplace is most accurate? a. Because of today's emphasis on teams, more business is conducted face-to-face, which reduces the need for written messages. b. Writing skills are more important today than ever because online media requires more writing, not less. c. Employers no longer expect employees to create formal written messages because social media do not require them. d. As technology increases, the importance of writing decreases.

Writing skills are more important today than ever because online media requires more writing, not less.

You write well. You should represent the company. or You write well you should represent the company.

You write well. You should represent the company.

Rosa Juarez is listening to traffic reports just before the end of the workday when the phone rings. Rosa can best project professionalism when answering the telephone at work by answering the phone in a room with loud music playing in the background a television on in the background a quiet background

a quiet background

Before responding to an ethical dilemma, you should ask yourself (a) whether the action you are considering is legal, (b) how you would look at the problem if you were on the opposite side, (c) whether you can think of alternate solutions, (d) how you would feel if your friends and family learned of your action, and (e) whether __________. a. it makes you feel good b. it makes you feel bad c. a trusted advisor would agree d. it increases the company's profits

a trusted advisor would agree

Neither the public relations team nor the customers _______________of the company's change in direction. approves approve

approve

For example, if you're having trouble focusing on a message, you could change the subject take a break become actively involved

become actively involved

The term used to describe the overall impression you continue to build throughout your career is your "professional ________." a. communication b. brand c. resume d. style

brand

Whether you work in m-commerce, e-commerce, or brick-and-mortar commerce, to be successful you will need to be able to think critically, make decisions, and ________. a. network with team members b. collaborate through mobile technology c. communicate those decisions d. rely on social media for information

communicate those decisions

A disadvantage is that: complex ideas may be expressed inaccurately verbal messages require no specific skill conversations lack warmth

complex ideas may be expressed inaccurately

In a __________________, the group discusses the situation and available options until they arrive at a mutually agreeable solution. This is often the most effective decision-making strategy. For the land development company, this is the best choice since Green Sands' support for the development would create goodwill with the community, as well as prospective buyers.

consensus

To project a more professional image, the writer shouldn't use exclamation points often

shouldn't use exclamation points often

Teleworkers, employees who remain outside of the office most of the time, now represent ________ percent of the workforce. a. 5 b. 15 c. 20 d. 30

30%

Which of the following is an example of downward communication? a. Three supervisors write a description of available floor space. b. A supervisor submits a progress report on her department's current project. c. An employee suggests a way to improve customer service. d. A supervisor sends a memo to all division employees detailing the newest procedure for submitting expense account reports.

A supervisor sends a memo to all division employees detailing the newest procedure for submitting expense account reports.

What should Mariana do before she switches to using the smartphone videoconferencing tool to hold weekly sales meetings? Call the support hotline for the Web conferencing system to ensure that there is enough bandwidth to place a call. Be sure all of her sales reps know how to use the technology. Ask her sales reps for permission to make the switch.

Be sure all of her sales reps know how to use the technology.

Ethics, or the conventional standards of right and wrong that prescribe what people should do, usually consist of all but which of the following? a. Rights b. Obligations c. Benefits to society d. Convenience

Convenience

Employees today are hired for their knowledge, but their ability to learn new things is also vital. or Employees today are hired for their knowledge, their ability to learn quickly is also vital.

Employees today are hired for their knowledge, but their ability to learn new things is also vital.

When presented with ethically ambiguous situations, which of the following questions can help you make good decisions? How would you feel if your opponents or competitors learned of your action? How would you feel if complete strangers learned of your action? How would you feel if your family or coworkers learned of your action?

How would you feel if your family or coworkers learned of your action?

Thomas is learning Spanish so that he can more easily communicate with his teammate based in Mexico City. Flattened management hierarchies "Anytime, anywhere" and nonterritorial offices Increasingly diverse workforce

Increasingly diverse workforce

Local markets have become saturated. Companies now look to other countries for further expansion. or Local markets have become saturated companies now look to other countries for further expansion.

Local markets have become saturated. Companies now look to other countries for further expansion.

Local markets have become saturated; therefore, companies now look to other countries for further expansion. or Local markets have become saturated, therefore companies now look to other countries for further expansion.

Local markets have become saturated; therefore, companies now look to other countries for further expansion.

As part of the management team, you have been told that in six months the workforce will be reduced by half. The staff will be told next month. Knowing this fact, should you share this confidential information with a trusted friend and coworker who may lose her job? Maybe, but only if your friend promises not to tell anyone else. Yes, you should tell your friend. If the roles were reversed, you would want your friend to tell you. No, as part of the management team you cannot share confidential information with your friend.

No, as part of the management team you cannot share confidential information with your friend.

Which statement about teams is most accurate? a. Teams with a homogeneous makeup are usually more effective than teams with a diverse makeup. b. Having rules and procedures to follow can hinder the creativity of a team. c. Poorly functioning teams avoid conflict. d. Competition among team members leads to harder work and better results.

Poorly functioning teams avoid conflict.

Managers can use the grapevine productively by doing all but which of the following: a. Respecting employees' desire to know b. Increasing the amount of information delivered through formal channels c. Sharing only good news to keep employee morale high d. Acting promptly to correct misinformation

Sharing only good news to keep employee morale high

The communication process works fluidly, moving from one step to the next often without pause. or The communication process works fluidly. Moving from one step to the next often without pause.

The communication process works fluidly, moving from one step to the next often without pause.

The communication process works fluidly. It moves from one step to the next often without pause. or The communication process works fluidly it moves from one step to the next often without pause.

The communication process works fluidly. It moves from one step to the next often without pause.

You write well, you should represent the company. or You write well, so you should represent the company.

You write well, so you should represent the company.

The six goals of ethical business communicators are ________, telling the truth, labeling opinions, being objective, communicating clearly, using inclusive language, and giving credit. a. choosing the best solution b. maximizing company profits c. protecting the environment d. abiding by the law

abiding by the law

The "grapevine" is most accurately described as ________. a. frowned-upon water cooler discussions that impede productivity b. an informal channel of communication that carries organizationally relevant gossip c. an e-mail chain involving multiple people to make a decision d. an organizational newsletter detailing recent accomplishments

an informal channel of communication that carries organizationally relevant gossip

To make the next meeting more effective and productive Edison could also express his views follow up come prepared

come prepared

When internal communication must be written in your workplace, you will probably use __________. a. letters b. reports c. e-mails d. videoconferences

e-mails

Organizations form teams because teams usually are more organized exhibit less resistance to change are more active

exhibit less resistance to change

"Flattening of management hierarchies" most directly refers to ________. a. fewer layers of managers separating decision makers from line workers b. employees being promoted to supervisory positions more quickly c. more managers overseeing decision making d. hiring freezes implemented to save money

fewer layers of managers separating decision makers from line workers

Today's workplace trends include diverse workforces, emphasis on teamwork and collaboration, flattened management hierarchies, and ________. a. stricter work schedules b. reduced global competition c. increased global competition d. fewer written messages

increased global competition

A meeting should be called only if the topic ________. a. is important to the people involved b. can't wait c. requires an exchange of ideas d. is all of these

is all of these

Everyone ___________ that good communication skills are key in business. know knows

knows

For example, imagine that you are attending a sales meeting. You've been there for two hours; there are many figures and charts to examine, and the speaker isn't very exciting. To absorb important information in this situation, you'll have to exercise advanced: organizational skills listening skills sales skills

listening skills

When communicating through face-to-face conversation with another person, an advantage is that you can: create a permanent record develop careful and precise messages receive nonverbal cues

receive nonverbal cues

A disadvantage is that written documents: require skill may use inappropriate expressions require a receptive audience

require skill

Our survey on consumer purchasing habits ____________ important new trends. reveal reveals

reveals

Media richness most directly refers to ________. a. the cost of a communication channel b. the length of a written message c. the amount of helpful cues and immediate feedback a medium provides d. the level of the person who sends the message

the amount of helpful cues and immediate feedback a medium provides

The impact of mobile technology and globalization on today's workplace includes the need for communication skills to be adapted to various cultures, workers expected to be accessible 24/7, multinational companies adjusting their products to meet cultural tastes and practices, and ________. a. writing skills becoming less important b. the line between work and leisure becoming less distinct c. more employees working part time d. less frequent communication among coworkers

the line between work and leisure becoming less distinct

In addition, the writer should not include senseless chatting

should not include senseless chatting

To make the meeting more successful, managers at Brickerhoff & Dunne LLC should: Check all that apply. Decide what language will be used in the meeting. Multitask, as it will use meeting time more effectively. Remind meeting attendees to silence electronic alerts and alarms. Build trust by logging in early and engaging in small talk.

Decide what language will be used in the meeting. Remind meeting attendees to silence electronic alerts and alarms. Build trust by logging in early and engaging in small talk.

Experiences affect how we perceive the world, they form a frame of reference. or Experiences affect how we perceive the world, and they form a frame of reference.

Experiences affect how we perceive the world, and they form a frame of reference.

Experiences affect how we perceive the world. Forming a frame of reference. or Experiences affect how we perceive the world, forming a frame of reference.

Experiences affect how we perceive the world, forming a frame of reference.

Planning meetings is often difficult. Busy schedules make finding adequate meeting times challenging. Digital calendars allow professionals to use their time more effectively by enabling them to: Make appointments, check availability, and keep track of daily activities Meet virtually Collaborate and share files

Make appointments, check availability, and keep track of daily activities

What can you do to listen more effectively to your colleague? Remain objective. Agree with her assessment. Prejudge her remarks.

Remain objective.

What message is the office manager expressing nonverbally? She wishes to discourage communication. She wishes to promote open communication. She wishes to set up a clear hierarchy.

She wishes to promote open communication.

Gary is a public relations associate for a manufacturer of high-tech products, but his interactions in the company are not limited to the PR department. Because the people he interacts with change from project to project, he's worked with engineers, media specialists, a sociologist, and various contract workers from outside the company. "Anytime, anywhere" and nonterritorial offices Teaming Innovative communication technologies

Teaming

What is one reason today's companies use communication technologies? a. To collect information b. To spy on their employees c. To impress their competitors d. To reduce the need for paper copies

To collect information

Which of the following is the first step in solving business problems competently? a. Gathering the necessary people together for a face-to-face meeting b. Generating feasible ideas for a solution c. Understanding the problem clearly d. Determining a deadline for implementing the solution

Understanding the problem clearly

You send an e-mail to your manager updating her on the status of one of your projects: Horizontal flow Downward flow Upward flow

Upward flow

How should you practice courtesy with customers? Talk rather than listen. Use polite words. Fake attention.

Use polite words.

_______ allows collaborators to access an online virtual meeting room where they can present PowerPoint slides, share files, demonstrate products, and interact with participants in real time. a. Instant messaging (IM) b. Audio conferencing c. Web conferencing d. Video conferencing

Web conferencing

Writing skills are increasingly important in today's digital workplace because many workers stay connected by using communication technologies like e-mail and instant messaging. Effective writing skills are: no longer as necessary as they used to be useful, but not necessary, as administrative assistants will write most of your letters for you critical for a successful career in business

critical for a successful career in business

An important benefit of "flat" organizational structures is that ________. a. employees work fewer hours b. decision makers can react more quickly to market changes c. face-to-face meetings are unnecessary d. all operations can remain in the same country

decision makers can react more quickly to market changes

A disadvantage is that you may: express yourself carelessly not have an opportunity to receive feedback miss nonverbal cues

express yourself carelessly

The regional manager and the district supervisor ___________ all purchasing decisions. make makes

make

Communication skills are critical to successful job performance. In the workplace, you will be required to demonstrate effective communication skills when interacting with your boss, coworkers, and customers. For example, imagine that you have been invited to present a marketing plan to your company's new client, a pet food manufacturer. You have a descriptive slide presentation ready and a thorough outline prepared. To build your confidence and get ready for a successful presentation, you should practice your: people skills writing skills speaking skills

speaking skills

Achieving literacy in the digital age requires using multimedia applications, staying connected to people and knowledge via technology, using technology thoughtfully and professionally, and ________. a. ensuring that you have the latest-model phone or tablet b. facilitating more face-to-face meetings c. learning various computer programming languages d. thinking critically about new media

thinking critically about new media