CI advocates study set
Crosby describes how many absolutes of quality and how many erroneous assumptions about quality.
4 absolutes of quality and 5 assumptions about quality
Dr. Ishikawa encouraged the use of how many tools of quality, and what quality tool did he develop
7 tools of quality and he developed the cause-and-effect diagram
The most widely used continuous improvement model, introduced by Dr. Shewart and supported by Dr. Deming is
Although developed in Japan in the 1970s, QFD was first used in the United States in the 1980s.
Six Sigma projects have essential phases, this cycle is sometimes represented as
DMAIC
Feigenbaum, Juran, and Crosby all provided different definitions of quality, as did Deming. The focus on quality has come to rely on which professional's definition?
Feigenbaum
Dr. Edwards Deming taught management strategies and practices focused on quality.
Following World War II: he helped turn Japan into an industrial force
Dr. Armand Feigenbaum is the originator of the modern total quality movement. His landmark textbook, published in 1951, remains a significant influence on today's practices. Select the most accurate statement(s) about Dr. Feigenbaum from the list below:
He predicted consumers would come to expect quality as an essential of the product or service they purchased, and believed quality is an approach that makes organizations more effective
Dr. Crosby identified for absolutes of quality management, one of those was that quality is conformance to requirements. In this respect, his definition would be closest to
ISO 9000
A Japanese term that means gradual unending improvement by doing little things better and setting and achieving increasingly higher standards. The term was made famous by Masaaki Imai in his book Kaizen: The Key to Japan's Competitive Success.
Kaizen
A Japanese term for a system, usually a printed card, that enables material to flow in an orderly and efficient manner through a manufacturing process.
Kanban
5S Quality Tool is compromised of
Organize, Orderliness, Cleanliness, Standardize, Discipline
There are multiple types of audits possible, but an audit can be designed around the Shewart model, which is:
PDSA
PDSA
Plan Do Study Act - was created by - Dr. Shewart
Lean workers recognize the seven forms of waste:
Producing defective parts Producing more parts than needed Excessive inventories Unnecessary activities Unnecessary movement of people Unnecessary transportation or handling of materials People waiting
Dr. Walter Shewart is credited with identifying two sources of variation in a process
These are known as controlled and uncontrolled
Dr. Walter Shewart is credited with identifying two sources of variation in a process
These are known as special or assignable variations
Dr. Feigenbaum defined quality as
a customers determination which is based on the customer's actual experience with the product or service, measured against his or her requirements
Lean practitioners are interested in doing more work with fewer resources. They seek ways to
accomplish more in less time, space, equipment, people, and resources.
Quality plays a role in innovation through:
actively listening to customer comments, word-of-mouth product and service reviews, respond to emerging needs in the marketplace before the customer is aware of the need
Dr. Shewart's control charts have advanced process improvement efforts for nearly every type of industry in spite of differing opinions about appropriateness
applicability, sampling frequency, use
Lessons Learned ISO 9000 is a requirements
based assessment that supports the development of - a quality management system.
Juran's approach to quality included
creating awareness and emphasizing training and team problem-solving
Dr. Taguchi introduced the "loss function" concept, which can include variation within specifications. Knowing the loss function helps:
designers set product and manufacturing tolerances, justify capital expenditures, and minimize losses by improving performance consistency
Dr. Taguchi introduce the "loss function" concept, which can include variation within specifications. Knowing the loss function helps:
designers set product and manufacturing tolerances, justify capital expenditures, minimize losses by improving performance consistency
Dr. Genichi Taguchi is known for
developing methods to improve quality and consistency
Dr. Genichi Taguchi is known for:
developing methods to improve quality and consistency
Dr. Joseph Juran significantly influence the movement of quality through
from a narrow statistical focus to quality as a management focus
Dr. Deming created his 14 points as a
guide to management.
Ishikawa encouraged the use of what seven quality tools:
histograms, check sheets, scatter diagrams, flowcharts, control charts, Pareto charts, and cause-and-effect, (or fishbone) diagrams.
Six Sigma is a methodology that seeks to improve profits through
improved quality and efficiency.
Six Sigma was developed for a:
manufacturing environment
Feigenbaum's definition of quality does recognizes:
needs, requirements and changing expectations, tangible and intangible aspects, a broad emphasis on customer requirements
Dr. Walter Schubert recognized
once a process is under control future process performance can be predicted
Tools used during a project which applies Six Sigma can include but are not limited to
process mapping, design of experiments, statistical process control techniques - cause and effect diagrams, multivariate analysis, customer input, failure modes and effects analysis
management for quality
quality efforts which should be directed at present and future needs of the consumer
Dr. Juran's process for managing quality includes three phases:
quality planning, quality control, and quality improvement.
the value stream process map enables users to
reduce costs, inventory, and lead times.
Dr. Ishikawa developed the cause-and-effect diagram in the early 1950s. This diagram, is used to find the
root cause of problems, is also called the Ishikawa diagram
value stream process mapping is a
systematic technique used to study a process to identify ways of simplifying the process, system, or procedure. The focus is on eliminating waste and non-value-added activities.
Dr. Deming is known for encouraging companies to manage for quality by defining quality in
terms of customer satisfaction.
Dr. Deming described his work as
the catalyst necessary to start an economic chain reaction
Dr. Deming described his work as:
the catalyst necessary to start an economic chain reaction, management for quality, quality efforts which should be directed at present and future needs of the consumer
Dr. Taguchi is known for his loss function describing quality and his work in
the design of experiments
Dr. Armand Feigenbaum is considered to be:
the person who treated quality as an approach to doing business and more than a technical subject
The PDSA cycle begins when
the root cause has been identified
the 5 whys strategy is a simple, effective tool for uncovering
the root of a problem used to troubleshoot, problem solve, and quality improvement initiatives
Value stream process mapping adds details such as
time for each step, delays between process steps, and any value-added or non-value-added details.
What is the purpose of poka-yoke
to eliminate product defects by preventing, correcting, or drawing attention to human errors as they occur
Dr. Kaoru Ishikawa:
transformed the teachings of Dr. Deming and Dr. Juran into the Japanese approach to quality
The tool that provides a picture of workflow and information flow in an end to end process is called:
value-stream mapping
Poka
yoke is also known as "mistake proofing". This can be effectively used when: - designing a new system, when analyzing issues, tuning the process steps