CIS Chapter 11 - Chapter 15 Questions

Domestic exporters typically have highly ________ systems. A) duplicated B) centralized C) networked D) decentralized

B) centralized

In order to define centers of excellence in a global firm, you would first need to identify A) functional areas B) core business practices C) SOP's D) core competencies.

B) core business practices

The text defines ________ as the flow of events or transactions captured by an organization's system. A) information B) data C) wisdom D) knowledge E) experience

B) data

47) To understand and define the contents of data flows and data stores, system builders use: A) a data dictionary. B) process specifications diagrams. C) user documentation. D) data flow diagrams. E) systems analysis.

A) a data dictionary.

51) Object-oriented modeling is based on the concepts of: A) class and inheritance. B) classes and objects. C) objects and relationships. D) objects and inheritance. E) classes and relationships.

A) class and inheritance.

Which of the following is a computer-based system that attempts to emulate human behavior? A) Fuzzy logic B) Neural networks C) AI technology D) Genetic algorithms E) LMS

C) AI technology

Which of the following is not one of the Simon's four stages of decision making? A) Implementation B) Intelligence C) Analysis D) Choice E) Design

C) Analysis

77) Successful system building requires careful ________ management to minimize organizational resistance. A) cost B) technology C) change D) supply chain E) system application

C) change

You are an automotive engineer working on an application that will automatically parallel park a car. The intelligent technique you may find most useful is: A) CBR. B) AI. C) fuzzy logic. D) expert system. E) a neural network.

C) fuzzy logic.

In relation to global systems building, the Internet A) allows the seamless flow of information through the enterprise. B) affords local groups stable broadband access. C) has reduced some networking problems. D) all of the above.

C) has reduced some networking problems

While systems such as KWS can manage semistructured and unstructured information, enterprise-wide content management systems are designed to manage a firm's structured information. A) TRUE B) FALSE

B) FALSE

The leading methodology for understanding the really important information needed by a firm's executives is called the ________ method. A) digital dashboard B) balanced scorecard C) KPI D) data visualization E) predictive analytics

B) balanced scorecard

Which of the following would not be classified as a KWS? A) CAD system B) 3D visualization system C) AR applications D) Expert system E) VR system

D) Expert system

62) Which of the following is not one of the activities of the systems analyst? A) Acting as a change agent B) Communicating with users C) Mediating between competing interest groups D) Formulating of capital budgeting models E) Deciding which systems to develop

D) Formulating of capital budgeting models

All of the following are intelligent personal assistants for consumers except: A) Siri. B) Alexa. C) Google Now. D) Watson. E) Cortana.

D) Watson.

Backward chaining is: A) a strategy for searching the rule base in an expert system that begins with information entered by the user. B) the programming environment of an expert system. C) a method of organizing expert system knowledge into chunks. D) a strategy for searching the rule base in an expert system that begins with a hypothesis. E) a programming algorithm used to create a virtual world using VRML.

D) a strategy for searching the rule base in an expert system that begins with a hypothesis.

83) A "responsive design" for mobile applications is a design that responds to a user's: A) needs. B) location. C) voice commands. D) digital device and screen size. E) gestures.

D) digital device and screen size.

14) The ________ reviews and approves plans for systems in all divisions. A) project management group B) project team C) information systems steering committee D) corporate strategic planning committee E) board of directors

C) information systems steering committee

All of the following are considered to be knowledge workers except: A) designers. B) engineers. C) architects. D) executives. E) researchers.

D) executives.

Which of the following is not one of the three kinds of organizational governance used by global companies? A) centralized B) decentralized C) coordinated D) localized

D) localized

Changing organizational behavior by sensing and responding to new experience and knowledge is called: A) change management. B) knowledge leveraging. C) the knowledge value chain. D) machine learning. E) knowledge management.

D) machine learning.

From your reading of the chapter case, which of the following best describes the challenge Primark was facing as a global company? A) inadequate information for managerial decision making B) lack of buy in for global systems C) diverse information systems throughout foreign units D) managing a global supply chain

D) managing a global supply chain

A company that controls finances in the home country and decentralizes production, sales, and marketing operations to other countries is using a ________ strategy. A) domestic exporter B) franchising C) transnational D) multinational

D) multinational

12) A(n) ________ is an organizational change that involves rethinking the nature of the business and the nature of the organization itself. A) automation program B) rationalization program C) systems analysis D) paradigm shift E) business process redesign program

D) paradigm shift

54) ________ describe the transformation occurring within the lowest level of the data flow diagrams. A) Design requirements B) Information requirements C) Technology design plans D) object-oriented frameworks E) Process specifications

E) Process specifications

62) Organizational software packages often include ________ features that allow the software to be modified to meet organizational requirements. A) automation B) object oriented C) programming D) design E) customization

E) customization

A(n) ________ is a BI feature that presents performance data defined by users. A) ad hoc query B) parameterized report C) interface D) portal E) dashboard

E) dashboard

High-velocity decision making systems are growing rapidly for decisions classed as: A) semi-structured. B) financial. C) ad hoc. D) predefined. E) highly structured.

E) highly structured.

The ________ phase of decision making finds or recognizes a problem, need, or opportunity. A) choice B) design C) implementation D) analysis E) intelligence

E) intelligence

67) A systems building approach in which the system is developed as successive versions, each version reflecting requirements more accurately, is described to be: A) end-user oriented. B) prototyped. C) object-oriented. D) agile. E) iterative.

E) iterative.

All of the following managerial roles can be supported by information systems except: A) liaison. B) resource allocator. C) nerve center D) disseminator. E) negotiator.

E) negotiator.

A(n) ________ is a type of intelligent technique that finds patterns and relationships in massive data sets too large for a human to analyze. A) inference engine B) CAD C) expert system D) genetic algorithm E) neural network

E) neural network

84) The larger the systems project, the greater the chance that the project will be completed on time, within budget, and according to project requirements.

FALSE

88) A Gantt chart graphically depicts project tasks and their interrelationships.

FALSE

89) Mandatory use of a system is one effective way of overcoming user resistance to an information system.

FALSE

91) In component-based development, applications are developed one small portion at a time, with each portion able to function independently.

FALSE

95) DevOps stands for "development opportunities."

FALSE

97) Companies using DevOps, like Netflix, can update its production systems with new software in a matter of months.

FALSE

10) Project management refers to the application of knowledge, skills, tools and techniques to achieve specific targets within specified budget and time constraints.

TRUE

11) The data entry screen is an example of a user interface.

TRUE

13) The most common form of IT-enabled organizational change is automation.

TRUE

16) Six sigma describes the measurement of quality as 3.4 defects per million.

TRUE

29) An information systems plan contains a statement of corporate goals and specifies how information technology will support the attainment of those goals.

TRUE

30) If an intended benefit of an IT project is improved decision making, managers should develop a set of metrics to quantify the value of an improved decision.

TRUE

49) Transaction and clerical systems that displace labor and save space typically produce more measurable, tangible benefits than management information systems.

TRUE

50) Intangible benefits generally do not lead to quantifiable gains in the long run.

TRUE

52) More timely information is an intangible benefit of information systems.

TRUE

53) The difference between cash outflows and cash inflows is used for calculating the financial worth of an investment.

TRUE

72) The systems life cycle methodology maintains a formal division of labor between end users and information systems specialists.

TRUE

73) Prototyping is more iterative than the conventional lifecycle.

TRUE

75) End-user-developed systems can be completed more rapidly than those developed through the conventional systems lifecycle.

TRUE

77) A request for proposal (RFP) is a detailed list of questions submitted to software vendors.

TRUE

8) The cost of a project is based on the time to complete a project multiplied by the cost of human resources required to complete the project.

TRUE

85) The systems analyst is the catalyst for the entire change process and is responsible for making sure that everyone involved accepts the changes created by a new system.

TRUE

9) An information system project's scope is directly related to its business requirements.

TRUE

90) Counterimplementation refers to a deliberate strategy to thwart the implementation of an information system or an innovation in an organization.

TRUE

91) The design of jobs, health issues, and the end-user interface of information systems are all considerations in the field of ergonomics.

TRUE

92) Responsive web design enables websites to change layouts according to the user's screen size.

TRUE

92) The goal of sociotechnical design is to create systems where the organization and the technology change and adjust to one another.

TRUE

93) Ergonomics is the interaction of people and machines in the work environment, including the design of jobs, health issues, and the end-user interface of information systems.

TRUE

94) Web services are less expensive to weave together than proprietary components.

TRUE

96) DevOps emphasizes close collaboration between the software developers and IT operational staff.

TRUE

Developing international networks has few problems today because of the global acceptance of internet standards.

False

A powerful strategic advantage for a globalized firm is lowered cost factors in production.

True

Accounting practices can vary significantly from country to country

True

European Countries have very strict laws concerning transborder data flows and privacy.

True

The collapse of the eastern block has speeded the growth of a world culture.

True

The growth of powerful communications technologies and the emergence of world cultures create the condition for global markets.

True

There are two primary goal types: management centralized in home country or distributed to foreign centers.

True

To avoid the cost and uncertainty of moving information across national boundaries, most multinational systems have developed information systems within each European country.

True

KPI analysis is the leading methodology for understanding the most important information needed by a firm's executives. A) TRUE B) FALSE

B) FALSE

The design phase of decision making consists of discovering, identifying, and understanding the problems occurring in the organization. A) TRUE B) FALSE

B) FALSE

The first stage in Simon's decision-making process model is the design stage. A) TRUE B) FALSE

B) FALSE

The third stage in Simon's description of decision making is implementation. A) TRUE B) FALSE

B) FALSE

Today's AI systems are about to come up with new and novel solutions to problems. A) TRUE B) FALSE

B) FALSE

VRML requires the use of a powerful server as well as large amounts of bandwidth. A) TRUE B) FALSE

B) FALSE

58) Traditional structured development is more incremental than object-oriented development.

FALSE

20) Which method would you use to develop risk profiles for a firm's information system projects and assets? A) Information systems plan B) Scoring model C) Portfolio analysis D) TCO E) Real options model

C) Portfolio analysis

Which of the following is not an example of a BI predefined production report? A) Workforce demographics B) Order cycle time C) Revenue forecasts D) Supplier performance E) Direct and indirect spending

C) Revenue forecasts

32) A(n) ________ is the model or blueprint for an information system solution and consists of all the specifications that will deliver the functions identified during systems analysis. A) feasibility study B) data flow diagram C) systems design document D) information requirements document E) request for proposal

C) systems design document

74) A prototype is a working version of an information system that serves as a final model.

FALSE

76) A primary benefit of offshore outsourcing is that this can substantially reduce hidden costs.

FALSE

Which of the following seeks to enhance human perception by combining a live direct view of the physical world with computer-generated images? A) AR B) VRML C) CAD D) KWS E) LMS

A) AR

Sensitivity analysis predicts outcomes from constant inputs. A) TRUE B) FALSE

B) FALSE

The network systems structure is the most visible in ________ services. A) production B) financial C) marketing D) software design

B) Financial

69) Which type of planning tool shows each task as a horizontal bar whose length is proportional to the time required to complete it? A) PERT chart B) Gantt chart C) Both a PERT chart and a Gannt chart D) Scoring model E) Portfolio analysis

B) Gantt chart

71) As a technical project manager, you have decided to propose implementing a prototyping methodology for a small web-based design project. What is the order of steps you will follow in this project? A) Develop the prototype; use the prototype; revise and enhance the prototype. B) Identify user requirements, develop the prototype, use the prototype, revise and enhance the prototype. C) Define the requirements, develop solutions, select the best prototype, and implement the prototype. D) Define the requirements, develop the prototype, revise and enhance the prototype. E) Select the best prototype, define the requirements, and implement the prototype.

B) Identify user requirements, develop the prototype, use the prototype, revise and enhance the prototype.

73) Which of the following is an example of using an external integration tool? A) Creating a Gantt chart B) Including user representatives as active members of the project team C) Creating a PERT chart D) Using portfolio analysis E) Developing a scoring model

B) Including user representatives as active members of the project team

6) The idea that the achievement of quality control is an end in itself describes a main concept of: A) BPM. B) BPR. C) six sigma. D) TQM. E) systems analysis and design.

D) TQM.

37) Documentation reveals how well a system works from both a technical standpoint, but not an end-user standpoint.

FALSE

38) Systems development activities always take place in sequential order.

FALSE

51) A benefit of using TCO analysis to evaluate an information technology investment is that it is able to incorporate intangible and "soft" factors such as benefits and complexity costs.

FALSE

57) Objects are grouped into hierarchies, and hierarchies into classes.

FALSE

87) User concerns and designer concerns are usually the same at the beginning of the project but may diverge later as the system is built.

FALSE

93) Native apps are cheap to develop and only one version is required for different mobile operating systems.

FALSE

Global systems allow fixed costs to be amortized over a much smaller customer base.

False

In a transitional business strategy, all of the regional units participate and coordinate over all activities from production to sales.

False

Micromarketing Describes the direct marketing of products to individuals rather than groups.

False

Particularism is a concept based on accepting a shared global culture and penetration of domestic markets by foreign goods and services.

False

Private networks may not provide the same level of quick and predictable responses as VPNs.

False

The first step in establishing a corporate strategy and structure for globalization is to determine the appropriate technology platform.

False

With the growth of the internet and reliable phone networks, skilled consultants are readily available to companies operating in global markets.

False

8) In order, what are the first three steps in BPM? A) 1. identifying processes for change, 2. analyzing existing processes, 3. designing the new process. B) 1. analyzing existing processes, 2. identifying processes for change, 3. designing the new process. C) 1. identifying processes for change, 2. designing the new process, 3. implementing the new process. D) 1. analyzing processes to change, 2. designing the new process, 3. measuring the optimized process. E) 1. designing new processes, 2. analyzing existing processes, 3. identifying processes for change.

A) 1. identifying processes for change, 2. analyzing existing processes, 3. designing the new process.

88) ________ development focuses on rapid delivery of working software by breaking a large project into a series of small sub-projects that are completed in short periods of time using iteration and continuous feedback. A) Agile B) Rapid application C) Joint application D) Object-oriented E) DevOps

A) Agile

3) Which of the following is more powerful than rationalization of procedures? A) Business process redesign B) TQM C) Automation D) Six sigma E) Systems analysis and design

A) Business process redesign

53) Which of the following statements about CASE is not true? A) CASE provides hardware and software tools. B) To be used effectively, CASE tools require organizational discipline. C) CASE tools can improve communication between users and technical specialists. D) CASE tools support iterative design. E) CASE tools facilitate the creation of clear documentation.

A) CASE provides hardware and software tools.

________ are visual tools for presenting performance data in a BI system. A) Dashboards and scorecards B) Parameterized reports C) Reports and the drill-down feature D) Scenarios and models E) Ad hoc report creation

A) Dashboards and scorecards

The role of entrepreneur falls into which of Mintzberg's managerial classifications? A) Decisional B) Informational C) Interpersonal D) Symbolic E) Leading

A) Decisional

Which type of information system uses data visualization technology to analyze and display data for planning and decision making in the form of digitized maps? A) GIS B) DSS C) Location analytics D) Executive support systems E) GDSS

A) GIS

Which of the following companies is not identified in the text as one of the leading producers of business intelligence and analytics products? A) Google B) Microsoft C) SAP D) IBM E) SAS

A) Google

The chapter outlines three steps in developing an effective global system solution. Which of the following is not one of these steps? A) Identify outdated legacy systems to be replaced. B) Identify the core systems to coordinate centrally. C) Choose a developmental approach: incremental, evolutionary, or other. D) Define the core business processes.

A) Identify outdated legacy systems to be replaced

64) Which of the following is not a responsibility of effective change management? A) Integrating legacy systems B) Dealing with fear and anxiety about new systems C) Training users of the new system D) Enforcing user participation at all stages of system development E) Ensuring users are properly trained

A) Integrating legacy systems

82) What is the purpose of responsive web design? A) It allows one website to serve different platforms, such as tablets, PCs, and mobile phones. B) It allows websites to respond quickly to changing user needs. C) It enables websites to customize design according to user preferences. D) It enables websites to customize content based on user location and preferences. E) It enables different people to responsively program the system.

A) It allows one website to serve different platforms, such as tablets, PCs, and mobile phones.

Which of the following is not one of the five classical functions of managers? A) Leading B) Deciding C) Planning D) Organizing E) Controlling

A) Leading

Which of the following are most likely to rely primarily on production reports for their decision-making needs? A) Operational supervisors B) Senior managers C) Analytic modelers D) Business analysts E) Executives

A) Operational supervisors

70) To review a project's tasks and their interrelationships, you would use which of the following? A) PERT chart B) Gantt chart C) PERT chart or a Gantt chart D) Scoring model E) Portfolio analysis

A) PERT chart

18) Which of the following best describes the central method used in a portfolio analysis? A) Performing an inventory of all of the organization's information systems projects and assets B) Performing a weighted comparison of the criteria used to evaluate a system C) Surveying a large sample of managers on their objectives, decision-making process, and uses and needs for data and information D) Interviewing a small number of top managers to identify their goals and criteria for achieving success E) Scoring proposed systems on a number of dimensions, and selecting the one with the highest score

A) Performing an inventory of all of the organization's information systems projects and assets

19) Which conversion process introduces the system first to a limited portion of the organization? A) Pilot study strategy B) Phased approach strategy C) Limited cutover strategy D) Parallel strategy E) Parallel approach strategy

A) Pilot study strategy

85) The process of creating workable information systems in a very short period of time is called: A) RAD. B) JAD. C) prototyping. D) systems analysis and design. E) end user design.

A) RAD.

Which of the following statements best describes the term business intelligence? A) Software developed exclusively for business management B) The tools and techniques used to analyze and understand business data C) The infrastructure for collecting and managing business data D) Information systems involved in business decision making E) Enterprise systems used to make business decisions

A) Software developed exclusively for business management

A GIS is a DSS designed specifically to work with spatial information. A) TRUE B) FALSE

A) TRUE

A structured decision is repetitive and routine, for which known procedures provide solutions. A) TRUE B) FALSE

A) TRUE

Data visualization technologies are used to help human users see patterns and relationships in large amounts of data. A) TRUE B) FALSE

A) TRUE

Experts from a variety of fields have found that managers are poor at assessing risk. A) TRUE B) FALSE

A) TRUE

GDSS facilitate the solution of unstructured problems by a set of decision makers working together as a group in either the same location or different locations. A) TRUE B) FALSE

A) TRUE

MIS typically produce fixed, regularly scheduled reports based on data extracted and summarized from the firm's underlying transaction processing systems. A) TRUE B) FALSE

A) TRUE

Middle management face primarily structured decisions. A) TRUE B) FALSE

A) TRUE

The classical model of management does not address what exactly managers do when they plan, decide things, and control the work of others. A) TRUE B) FALSE

A) TRUE

What-if analysis works forward from known or assumed conditions. A) TRUE B) FALSE

A) TRUE

You can use location analytics to determine how best to route your deliveries of products to retail outlets. A) TRUE B) FALSE

A) TRUE

69) What is the primary driving factor for firms in selecting domestic outsourcing firms to build system solutions? A) To take advantage of technical skills the firm does not have B) To save labor costs C) To avoid change management issues D) To reduce the cost of hardware E) To avoid offshore outsourcing

A) To take advantage of technical skills the firm does not have

65) In which type of systems building are the development stages organized so that tasks in one stage are completed before the tasks in the next stage begin? A) Traditional B) Prototyping C) RAD D) JAD E) Object oriented development

A) Traditional

90) Which of the following statements about mobile web apps is true? A) Users access mobile web apps through their mobile device's web browser. B) A mobile web app resides on the user's device. C) A mobile web app only works on certain mobile platforms. D) A mobile web app requires the user to sign onto a web page. E) A mobile web app requires the user to login to a web service.

A) Users access mobile web apps through their mobile device's web browser.

58) All of the following are directly correlated with increased risk except: A) a large amount of technical expertise from project team and information team staff. B) a large amount of dollars spent. C) a large amount of implementation staff. D) a large amount of time allocated for implementation. E) a large amount of organizational units affected.

A) a large amount of technical expertise from project team and information team staff.

A critical necessity for ensuring the integration of local systems into a global system is A) adherence to data and technical standards. B) use of standard hardware at the local level. C) use of standard user software at the local level. D) all of the above.

A) adherence to data and technical standards

As a firm moves from local option systems to regional and global systems A) agency costs increase. B) coordination costs decrease. C) transaction costs increase. D) both transaction and agency costs increase.

A) agency costs increase

When developing a global system, bringing the opposition of local groups into the process of designing and implementing the solution without giving up control over the direction and nature of the change is called A) cooptation. B) change management. C) implementation. D) advocacy.

A) cooptation

In duplicated systems A) development occurs at the home base and operations are handed over to autonomous units in foreign locations. B) each foreign unit designs its own unique solutions and systems. C) systems development and operations occur in an integrated and coordinated fashion across all units. D) foreign units design the solutions and systems used at the domestic home base.

A) development occurs at the home base and operations arehanded over to autnomous units in foreign locations

German companies A) do not recognize the profit until the project is completely finished and they have been paid. B) recognize profits before the project is finished. C) recognize profits when the project is initialized. D) do not recognize the profits until they have been formally audited.

A) do not recognize the profit until the project is completely finished and they have been paid.

Most companies pursuing a global strategy begin as A) domestic exporters. B) multinationals. C) franchisers. D) transnationals.

A) domestic exporters

A force in the environment to which businesses must respond and that influences the direction of the business is called a business A) driver. B) threat. C) process. D) matrix.

A) driver

Franchise companies have typically had ________ systems. A) duplicated B) centralized C) networked D) decentralized

A) duplicated

66) Internal integration tools: A) enable a project to have sufficient technical support for projects with challenging and complex technology. B) enable a project manager to properly document and monitor project plans. C) portray a project as a network diagram with numbered nodes representing project tasks. D) consist of ways to link the work of the implementation team with users at all organization levels. E) enable end users to communicate with system developers.

A) enable a project to have sufficient technical support for projects with challenging and complex technology.

30) A systems analysis includes a(n) ________ that is used to determine whether the solution is achievable, from a financial, technical, and organizational standpoint. A) feasibility study B) data flow diagram C) logical design D) systems design document E) request for proposal

A) feasibility study

The concept of management ________ describes situations in which managers act on preconceived notions that reject information that does not conform to their prior conceptions. A) filters B) backgrounds C) biases D) inefficiency E) politics

A) filters

General cultural factors driving global business are A) global communication and transportation technologies, a global knowledge base, and global social norms. B) the development of global markets, political stability, and a global workforce. C) the rise of the global workforce, political stability, and a global knowledge base. D) the rise of a global workforce, global economies of scale, and global production and operations.

A) global communication and transportation technologies, a global knowledge base and global social norms.

46) An entire information system is broken down into its subsystems by using: A) high-level data flow diagrams. B) low-level data flow diagrams. C) process specifications. D) structured diagrams. E) logical design diagrams.

A) high-level data flow diagrams.

The dimension of ________ in information quality describes whether the structure of data is consistent. A) integrity B) accuracy C) timeliness D) completeness E) consistency

A) integrity

Mintzberg outlined three categories of managerial roles: A) interpersonal, informational, and decisional. B) control, leadership, oversight. C) operational, management, and executive. D) cultural, organizational, and technical. E) middle management, senior management, executive.

A) interpersonal, informational, and decisional.

33) During the ________ stage of system development, system specifications that were prepared during the design stage are translated into software code. A) programming B) systems analysis and design C) implementation D) conversion E) acceptance testing

A) programming

75) In sociotechnical design: A) separate sets of technical and social design solutions are developed and compared. B) ergonomic features of a system are considered to be the most important consideration. C) systems analysts with proven backgrounds in sociological concerns rate and compare a system's social and technical aspects. D) human needs are given more importance than technical needs. E) technical needs are given more importance than organizational needs.

A) separate sets of technical and social design solutions are developed and compared.

In terms of global business strategy and structure, a domestic exporter will use a policy of A) some dispersed sales, with centralized production, accounting, human resources, and strategic management. B) centralized production and accounting with decentralized marketing and human resources. C) centralized production, accounting, marketing, and human resources. D) dispersed production and marketing, with centralized accounting, human resources and strategic management.

A) some dispersed sales, with centralized production, accounting, human resources, and strategic movement.

A pivot table is a(n): A) spreadsheet tool that displays two or more dimensions of data in a convenient format. B) type of relational database. C) chart tool that can rotate columnar data quickly and visually. D) tool for performing sensitivity analysis. E) integral data visualization tool used in digital dashboards and scorecards.

A) spreadsheet tool that displays two or more dimensions of data in a convenient format.

48) To show each level of a system's design, its relationship to other levels, and its place in the overall design structure, structured methodologies use: A) structure charts. B) Gantt and PERT charts. C) process specifications. D) data flow diagrams. E) user documentation.

A) structure charts.

Which systems are worth sharing on a transnational basis, from a cost and feasibility point of view? A) only systems that support functions that are absolutely critical to the organization B) core systems and worthwhile provincial systems C) core systems and any financial systems that can be easily integrated with each other D) financial and accounting systems

A)only systems that support functions that are absolutely critical to the organization

5) Which of the following project management variables defines what work is or is not included in a project? A) Goals B) Risk C) Quality D) Scope E) Cost

D) Scope

7) ________ provide(s) a methodology and tools for dealing with the organization's ongoing need to revise and optimize its numerous business processes. A) Business process redesign B) Business process management C) CASE tools D) TQM E) Systems analysis and design

B) Business process management

Global coordination of all of the major business functions permits the location of business activity according to A) social norms and values. B) comparative advantage. C) competitive threat. D) knowledge base.

B) Comparative advantage

87) Groups of objects are assembled into software components for common functions, which can be combined into large-scale business applications, in which type of software development? A) Object-oriented development B) Component-based development C) Structured methodologies D) RAD E) Agile development

B) Component-based development

34) ________ is the process of changing from the old system to the new system. A) Implementation B) Conversion C) Systems analysis and design D) Programming E) End user involvement

B) Conversion

2) As discussed in the chapter, which of the following is not one of the immediate consequences of inadequate software project management? A) Cost overruns B) Customer loyalty C) Time slippage D) Technical shortfalls E) Failure to obtain anticipated benefits

B) Customer loyalty

50) In an object-oriented development framework for a university, how would the classes Degree, Mathematics, and Physics be related? A) Degree would be a sister class to Mathematics and Physics. B) Degree is a superclass to Mathematics and Physics. C) Mathematics and Physics would be ancestors to Degree. D) Degree would be a subclass to Mathematics and Physics. E) Math, Physics and Degree are sister classes.

B) Degree is a superclass to Mathematics and Physics.

Which types of systems are widely used by manufacturing and distribution firms to connect to suppliers on a global basis? A) TPS systems B) EDI systems C) CRM systems D) none of the above

B) EDI Systems

An information system that combines data from internal TPS with information from financial systems and external sources to deliver reports such as profit-loss statements and impact analyses, is an example of: A) DSS. B) ESS. C) CDSS. D) MIS. E) GIS.

B) ESS.

82) According to the Project Management Institute, what is the leading factor in project success? A) Upper management that financially backs the project B) Executive sponsors who are actively engaged C) Carefully monitored changes in work habits and procedures D) Communication between technicians and end users E) End users who communicate their needs for the project

B) Executive sponsors who are actively engaged

Big data is too unwieldy to analyze for consumer preferences. A) TRUE B) FALSE

B) FALSE

DSS are a special category of location analytics. A) TRUE B) FALSE

B) FALSE

DSS primarily address structured problems. A) TRUE B) FALSE

B) FALSE

GDSS are designed to display data in the form of digitized maps. A) TRUE B) FALSE

B) FALSE

GDSS requires a dedicated conference room with special hardware and software tools. A) TRUE B) FALSE

B) FALSE

GIS are useful for businesses, but not as much for state and local governments. A) TRUE B) FALSE

B) FALSE

31) ________ provide(s) a detailed statement of the information needs that a new system must satisfy; identifies who needs what information, and when, where, and how the information is needed. A) Systems analysis and design documents B) Information requirements C) A data flow diagram D) A feasibility study E) Requests for proposal

B) Information requirements

86) Which type of systems development is characterized by significantly speeding up the design phase and the generation of information requirements and involving users at an intense level? A) RAD B) JAD C) Prototyping D) End-user development E) Traditional

B) JAD

Measures defined by management and used to internally evaluate the success of a firm's financial, business process, customer, and learning and growth are called: A) benchmarks. B) KPIs. C) the balanced scorecard method. D) BPM. E) parameters.

B) KPIs.

An information system for a building company that tracks construction costs for various projects across the United States would be categorized as a type of: A) BPM. B) MIS. C) KPI. D) GSS. E) GDSS.

B) MIS

Which of the following is not one of the five observed ways in which managerial behavior differs from the classical description of managers? A) Managers perform a great deal of work at an unrelenting pace. B) Managers perform a low number of activities for a high percentage of time. C) Managers prefer current, specific, ad-hoc information. D) Managers prefer oral forms of communication. E) Managers give high priority to maintaining a diverse web of contacts.

B) Managers perform a low number of activities for a high percentage of time.

Which of the following are most likely to rely primarily on the drill-down functionality of BI for their decision-making needs? A) IT developers B) Middle managers C) Operational employees D) Business analysts E) Senior executives

B) Middle managers

Which of the following is not one of the six main elements in the business intelligence environment discussed in this chapter? A) Managerial users and methods B) Organizational environment C) User interface D) Data from the business environment E) Delivery platform

B) Organizational environment

22) Which of the following best describes the central method used in a scoring model? A) Performing an inventory of all of the organization's information systems projects and assets B) Performing a weighted comparison of the criteria used to evaluate a system C) Surveying a large sample of managers on their objectives, decision-making process, and uses and needs for data and information D) Interviewing a small number of top managers to identify their goals and criteria for achieving success E) Calculating the return on investment for each system, and choosing the system with the best return

B) Performing a weighted comparison of the criteria used to evaluate a system

26) Which of the following would not be covered in the Management Strategy section of an information systems plan? A) Acquisition plans B) Progress reports C) Organizational realignment D) Internal reorganization E) Major training initiatives

B) Progress reports

59) Which of the following statements best describes the effect that project structure has on overall project risk? A) Highly structured projects are more complex, and run a higher risk of programmers and users misunderstanding the ultimate goals. B) Projects with relatively undefined goals are more likely to be subjected to users changing requirements and to run a higher risk of not satisfying project goals. C) Highly structured projects tend to be larger, affecting more organizational units, and run both the risk of out-of-control costs and becoming too difficult to control. D) Less structured projects are more able to be quickly developed, tested, and implemented using cutting-edge RAD and JAD development techniques, and pose less risk of running up unforeseen costs. E) The less structured a project, the greater the freedom of users to define the system.

B) Projects with relatively undefined goals are more likely to be subjected to users changing requirements and to run a higher risk of not satisfying project goals.

7) Which of the following variables in project management is an indicator of how well the project satisfies management objectives? A) Scope B) Quality C) Time D) Cost E) Risk

B) Quality

20) Which process develops a detailed description of the functions that a new information system must perform? A) Feasibility study B) Requirements analysis C) Systems design D) Test plan development E) Management plan

B) Requirements analysis

23) Which method is used to assign weights to various features of a system? A) Information systems plan B) Scoring model C) Portfolio analysis D) TCO E) Real options model

B) Scoring model

29) In what stage of systems development are design specifications created? A) Systems analysis B) Systems design C) Testing D) Conversion E) Implementation

B) Systems design

Which of the following systems support a manager's role as leader of an organization? A) DSS B) Telepresence systems C) E-mail D) MIS E) ESS

B) Telepresence systems

60) Which of the following statements about project risk is not true? A) The more dollars spent on project, the greater the risk. B) The higher the number of implementation staff on a project, the lower the risk. C) The higher the number of organizational units affected by a project, the greater the risk. D) Very large-scale systems project have a failure rate that is 50 to 75 percent higher than that for other projects. E) The organizational complexity of a system contributes to the complexity of large-scale systems projects.

B) The higher the number of implementation staff on a project, the lower the risk.

3) Which of the following is not one of the five main variables affecting project success? A) Risk B) Vendors C) Time D) Quality E) Cost

B) Vendors

Most large companies with overseas operations have inherited A) recently built technology platforms for international systems. B) batch-oriented reporting from independent foreign divisions to corporate headquarters. C) transaction-oriented reporting based at the home office for overseas business. D) global marketing systems developed domestically.

B) batch-oriented reporting from independent foreign divisions to corporate headquarters

57) Counterimplementation is best defined as: A) multiple implementations that are run in parallel. B) deliberate attempts to thwart the implementation of a system. C) critiquing the implementation of a system constructively. D) all of the organizational challenges involved in implementing a system. E) strategies used to overcome user resistance to change.

B) deliberate attempts to thwart the implementation of a system.

In decentralized systems A) development occurs at the home base and operations are handed over to autonomous units in foreign locations. B) each foreign unit designs its own unique solutions and systems. C) systems development and operations occur in an integrated and coordinated fashion across all units. D) foreign units design the solutions and systems used at the domestic home base.

B) each foreign unit designs its own unique solutions and systems

68) Formal planning and control tools: A) are used to select projects where many criteria must be considered. B) enable a project manager to properly document and monitor project plans. C) are used to evaluate alternative systems projects. D) link the work of the implementation team with users at all organization levels. E) serve as a road map indicating the direction of systems development.

B) enable a project manager to properly document and monitor project plans.

MIS typically produce: A) new ways of looking at data that emphasize change, flexibility, and rapid response. B) fixed, regularly scheduled reports based on data extracted from the organization's TPS. C) solutions to semi-structured problems appropriate for middle management decision making. D) assumptions, responses to ad-hoc queries, and graphic representations of existing data. E) scorecards of overall firm performance along predefined key indicators.

B) fixed, regularly scheduled reports based on data extracted from the organization's TPS.

ESS: A) support the structured decision making of senior executives. B) have the ability to drill down into lower levels of detail. C) easily integrate data from different systems. D) are primarily driven by information derived from a company's transaction processing systems. E) enable operational managers to create parameterized reports.

B) have the ability to drill down into lower levels of detail.

43) The principal capital budgeting models for evaluating information technology projects are the payback method, the accounting rate of return on investment (ROI), the net present value, and the: A) future present value. B) internal rate of return. C) external rate of return. D) ROPM (real options pricing model). E) present value of future cash flows.

B) internal rate of return.

Which of the following is not a specific challenge to global business system? A) shortages of skilled consultants B) language differences C) different telecommunication standards D) different data transfer speeds

B) language differences

Behavioral models of management see managers as being ________ than does the classical model. A) more systematic B) more informal C) more reflective D) more well organized E) less reactive

B) more informal

15) The ________ consists of systems analysts, specialists from the relevant end-user business areas, application programmers, and perhaps database specialists. A) project management group B) project team C) IS steering committee D) corporate strategic planning committee E) system planning committee

B) project team

16) The ________ is directly responsible for the individual systems project. A) project management group B) project team C) IS steering committee D) corporate strategic planning committee E) systems planning committee

B) project team

4) A bank has reworked its mortgage application process so that several steps are handled by computer software, and some steps are combined to reduce bottlenecks in processing. The goal is to gradually improve its efficiency over time. This is an example of: A) automation. B) rationalization of procedures. C) paradigm shift. D) TQM. E) six sigma.

B) rationalization of procedures.

27) In the direct cutover conversion strategy, the new system: A) is tested by an outsourced company. B) replaces the old one at on an appointed day. C) and the old are run together. D) is introduced in stages. E) the old and new systems are run in parallel.

B) replaces the old one at on an appointed day.

21) Systems design: A) determines whether a solution is feasible from a financial and organizational standpoint. B) shows how the new system will fulfill the information requirements. C) identifies which users need what information, where, when and how. D) is concerned with the logical view of the system solution. E) translates system specifications into software program code.

B) shows how the new system will fulfill the information requirements.

Which of the following is not one of the six main analytic functionalities of BI systems for helping decision makers understand information and take action? A) Production reports B) Parameterized reports C) Business case archives D) Forecasts, scenarios, and models E) Drill down

C) Business case archives

36) Information systems can only have one possible design.

FALSE

24) System testing: A) includes all the preparations for the series of tests to be performed on the system. B) tests the functioning of the system as a whole in order to determine if discrete modules will function together as planned. C) tests each program separately. D) provides the final certification that the system is ready to be used in a production setting. E) tests the information requirements of a system.

B) tests the functioning of the system as a whole in order to determine if discrete modules will function together as planned.

89) Compared to the use of proprietary components, web services promise to be less expensive and less difficult to implement because of: A) their ability to integrate seamlessly with legacy systems. B) their ability to enable communication among different systems using universal standards. C) the ubiquity of the Internet. D) the ability to reuse web services components. E) their use of custom programming.

B) their ability to enable communication among different systems using universal standards.

1) On average, private sector IT projects underestimated budget and delivery time of systems by ________ percent. A) 30 B) 40 C) 50 D) 60 E) 70

C) 50

GDSS such as Cisco Collaboration Meeting Rooms Hybrid can handle up to: A) 5 participants. B) 50 participants. C) 500 participants. D) 1000 participants. E) 5000 participants.

C) 500 participants.

63) Which of the following types of projects is most likely to fail? A) Integration of a third-party automated payment system B) Replacement of middleware with web services for legacy application integration C) Business process redesign project that restructures workflow and responsibilities D) Redesigning a user interface to an online investment site E) Building a web-based interface to an existing system

C) Business process redesign project that restructures workflow and responsibilities

13) Which of the following is at the top of the management structure for information systems projects in a large company? A) Project team B) Project management group C) Corporate strategic planning group and information systems steering committee D) Information systems managers E) End-user managers

C) Corporate strategic planning group and information systems steering committee

27) Which of the following would not be covered in the Budget Requirements section of an information systems plan? A) Requirements B) Potential savings C) Difficulties meeting business requirements D) Financing E) Acquisition cycle

C) Difficulties meeting business requirements

Of the following, which is not one of the three central principles recommended in this chapter for a firm organizing itself for international business? A) Organize value-adding activities along lines of comparative advantage. B) Establish a single office responsible for international systems and a global CIO position. C) Disperse production and marketing to regional centers and establish a single center for world headquarters and strategic management. D) Develop and operate systems units at each level of corporate activityregional, national, and international.

C) Disperse production and marketing to regional centers and establish a single center for world headquarters and strategic management

71) Which of the following helps project managers identify bottlenecks in project development? A) Internal integration tools B) External integration tools C) Formal planning and control tools D) Both internal and external integration tools E) Portfolio analysis tools

C) Formal planning and control tools

21) You have been hired by a firm in a non-information-intensive industry to evaluate its inventory of systems and IT projects. Which types of projects should the firm focus on? A) High-risk projects B) Low cost, low-benefit projects C) High-benefit, low-risk projects D) Any project that might be beneficial E) Low cost, high benefit projects

C) High-benefit, low-risk projects

61) Which of the following refers to all organizational activities working toward the adoption, management, and routinization of a new information system? A) Production B) Maintenance C) Implementation D) Acceptance E) Final acceptance

C) Implementation

42) Which of the following is not a tangible benefit of information systems? A) Reduced rate of growth in expenses B) Lower computer expenses C) Improved resource control D) Increased productivity E) Reduced facility costs

C) Improved resource control

The role of liaison falls into which of Mintzberg's managerial classifications? A) Decisional B) Informational C) Interpersonal D) Symbolic E) Leading

C) Interpersonal

76) Which of the following is the most widely used project management software today? A) Vertabase B) IBM Project Guide C) Microsoft Project D) Microsoft Excel E) Zoho Projects

C) Microsoft Project

79) Which of the following best describes the relationship between system implementation and user involvement and management support? A) System implementation rarely benefits from user involvement. B) System implementation benefits from user support, but does not require management support. C) System implementation generally benefits from high levels of user involvement and management support. D) System implementation benefits from management support, but does not require user support. E) System implementation rarely benefits from management support.

C) System implementation generally benefits from high levels of user involvement and management support.

24) Which of the following statements about scoring models is not true? A) There are many qualitative judgments involved in using a scoring model. B) A scoring model is useful for selecting projects where many criteria must be considered. C) The most important outcome of a scoring model is the score. D) A scoring model requires experts who understand the issues and the technology. E) It is appropriate to cycle through a scoring model several times.

C) The most important outcome of a scoring model is the score.

81) A native mobile app is: A) a mobile website. B) a mobile web app. C) a standalone application that does not use a browser. D) a responsive mobile app. E) one that can only operate on selected devices.

C) a standalone application that does not use a browser.

61) End user development: A) allows end users to create highly complex information systems. B) increases the time and steps required to produce a finished application when compared to professional development. C) allows ends users to develop simple information systems. D) requires more time to develop systems. E) requires formal assistance from technical specialists.

C) allows ends users to develop simple information systems.

26) In a parallel conversion strategy, the new system: A) is tested by an outsourced company. B) replaces the old one on an appointed day. C) and the old are run together for a time. D) is introduced only to a limited area first. E) is slowly converted from the old system.

C) and the old are run together for a time.

1) The four kinds of structural organizational change enabled by IT, in order from least to most risky, are: A) rationalization, automation, reengineering, and redesigning. B) rationalization, automation, reengineering, and paradigm shift. C) automation, rationalization, redesigning, and paradigm shift. D) automation, redesigning, restructuring, and paradigm shift. E) paradigm shift, reengineering, rationalization, and automation.

C) automation, rationalization, redesigning, and paradigm shift.

The way to identify core business processes is to conduct a A) cost-benefit analysis. B) work-flow analysis. C) business process analysis. D) feasibility analysis.

C) business process analysis

Software localization is the process of A) translating a user interface into a second language. B) converting software programming to run on a different platform. C) converting software to operate in a second language and with local conventions. D) modifying software so that it can be adopted in other countries without engineering changes.

C) converting software to operate in a second language and with local conventions

Which of the following is not one of the primary types of system configuration discussed in the chapter? A) decentralized B) duplicated C) coordinated D) networked

C) coordinated

Which of the following is not one of the principal management challenges in developing global systems? A) encouraging local users to support global systems B) coordinating applications development C) defining an acceptable test plan D) agreeing on common user requirements

C) defining an acceptable test plan

Predictive analytics is used for all of the following except: A) anticipating customer response to price changes. B) identifying the most profitable customers. C) determining the best routes for product delivery. D) establishing consumer credit scores. E) forecasting driver safety.

C) determining the best routes for product delivery.

A global firm can develop transnational centers of excellence as an effective technique to A) ensure connectivity between regional systems. B) encourage user support of global systems. C) effectively identify global business processes. D) develop a merit-based hierarchy among regional groups.

C) effectively identify global business processes

17) A road map indicating the direction of systems development, the rationale, the current systems, new developments to consider, the management strategy, the implementation plan, and the budget is called a(n): A) project plan. B) portfolio analysis. C) information systems plan. D) enterprise analysis. E) strategic planning document.

C) information systems plan.

28) Changes in hardware, software, documentation, or production to a production system to correct errors, meet new requirements, or improve processing efficiencies are termed: A) acceptance. B) production. C) maintenance. D) post-implementation. E) implementation.

C) maintenance.

According to Mintzberg, managers in their informational role act as: A) figureheads for the organization. B) leaders. C) nerve centers of the organization. D) negotiators. E) liaisons.

C) nerve centers of the organization.

Which of the following is not one of the principal problems of international networks? A) network capacity B) poor quality of international service C) network standards D) regulatory constraints

C) network standards

Transnational companies have tended to use a ________ systems configuration. A) duplicated B) centralized C) networked D) decentralized

C) networked

52) Object-oriented development could potentially reduce the time and cost of writing software because: A) object-oriented programming requires less training. B) iterative prototyping is not required. C) objects are reusable. D) a single user interface object can be used for the entire application. E) it's not necessary to use a formal methodology to design a system.

C) objects are reusable.

Decisions regarding managing and monitoring day-to-day business activities are referred to as ________ intelligence. A) business B) analytical C) operational D) transactional E) production

C) operational

81) Information systems specialists often tend to seek solutions that: A) are oriented towards solving business problems. B) facilitate organizational tasks. C) optimize hardware and software efficiency at the expense of ease of use. D) are simplistic for end users to understand. E) employ clear documentation.

C) optimize hardware and software efficiency at the expense of ease of use.

5) An upscale organic foods grocery chain is implementing an information system that will enable it to add same-day home delivery of groceries to its customers. This is an example of: A) automation. B) rationalization of procedures. C) paradigm shift. D) business process redesign. E) organizational change.

C) paradigm shift.

Making judgments and taking action on the basis of narrow or personal characteristics is referred to as A) localization. B) cooptation. C) particularism. D) prejudicial.

C) particularism

BI that is designed to determine the most likely effects of changes in the business environment is called: A) statistical modeling. B) environmental analytics. C) predictive analytics. D) big data analytics. E) parameterized reports.

C) predictive analytics.

49) In object-oriented development: A) the class is used as the basic unit of systems analysis and design. B) an object is a collection of data that is acted on by external processes. C) processing logic resides within objects. D) a strict, step-by-step development process is essential. E) data and processes are separated.

C) processing logic resides within objects.

In networked systems A) development occurs at the home base and operations are handed over to autonomous units in foreign locations. B) each foreign unit designs its own unique solutions and systems. C) systems development and operations occur in an integrated and coordinated fashion across all units. D) foreign units design the solutions and systems used at the domestic home base.

C) systems development and operations occur in an integrated and coordinated fashion across all units

65) Which of the following is not something you would use to control risk factors in an information systems project? A) Internal integration tools B) External integration tools C) Formal planning tools and formal control tools D) Real options pricing models E) Gantt charts

D) Real options pricing models

The management methodology of using a firm's strategy to generate operational targets for the business and measuring progress towards them using the firm's enterprise systems is called: A) benchmarks. B) KPIs. C) the balanced scorecard method. D) BPM. E) business intelligence.

D) BPM.

47) ________ methods rely on measures of cash flows into and out of the firm. A) Scoring model B) Portfolio analysis C) Real options pricing D) Capital budgeting E) Cost effectiveness

D) Capital budgeting

22) Transferring data from a legacy system to the new system would be defined by which category of system design specifications? A) Input B) Database C) Manual procedures D) Conversion E) Implementation

D) Conversion

84) Which of the following is not a top priority in mobile application development? A) Designing for multitouch B) Saving resources C) Limiting the use of keyboards D) Designing for keyboard data entry E) Designing for a mobile device's camera or other features

D) Designing for keyboard data entry

19) A firm in the finance industry should do which of the following to ensure that it stays current with technology? A) Select only low-cost, low risk projects B) Limit work to those projects with great rewards C) Select only low-risk, high-reward projects D) Have a few high-risk, high benefit projects E) Avoid projects that were very costly

D) Have a few high-risk, high benefit projects

67) Which of the following is an example of using an internal integration tool? A) Creating a Gantt chart B) Including user representatives as active members of the project team C) Creating PERT chart D) Holding frequent project team meetings E) Developing a scoring model

D) Holding frequent project team meetings

46) Which of the following is a limitation of using a financial approach to evaluate information systems? A) Inability to measure ROI B) Inability to control vendor costs C) Inability to assess risk D) Inability to assess costs from organizational disruption E) Inability to assess the cost of technology

D) Inability to assess costs from organizational disruption

Based on your reading of the chapter, why should companies avoid creating an all-encompassing, new global system when moving towards global operations? A) These may fail due to lack of visibility. B) It is difficult to quantify and explain the benefits of information systems that are that large. C) "Grand design" approaches typically fail to identify centers of excellence. D) Opposition is strengthened because of requirements for huge resources.

D) Opposition is strengthened because of requirements for huge resoureces

9) What is the greatest barrier to successful business process change? A) Ineffective project management B) Usability of implemented solution C) Selecting the correct process to change D) Organizational culture E) Poor choice of technology

D) Organizational culture

56) You have been hired to implement an enterprise system that will automate much of the billing and accounting work for a statewide HVAC services company. Which of the following would you prepare to describe how the new system will affect a firm's structure and operations? A) Information systems plan B) Internal integration report C) Sociotechnical design report D) Organizational impact analysis E) Strategic planning document

D) Organizational impact analysis

66) You are an IT project manager for an advertising firm. The firm wishes to create an online tool that will be used to survey focus group reactions to products in development. The most important consideration for the firm is being able to offer the tool as soon as possible as a new corporate service. However, you know that many of the senior managers that are business owners of this project have difficulty in understanding technical or software development issues, and are likely to change their requirements during the course of development. What development method would be most successful for this project? A) RAD B) JAD C) End-user development D) Prototyping E) Traditional

D) Prototyping

68) Which of the following may occur when systems are created rapidly, without a formal development methodology? A) End users can take over the work of IT specialists. B) The organization quickly outgrows the new system. C) Hardware, software, and quality standards are less important. D) Testing and documentation may be inadequate. E) IT specialists dominate the design of the system.

D) Testing and documentation may be inadequate.

74) Which of the following is not an organizational factor in systems planning and implementation? A) Standards and performance monitoring B) Government regulatory compliance C) Health and safety D) User interface E) Ergonomics

D) User interface

VPNs A) use the public Internet for communications. B) may not be able to support large numbers of remote users, due to the variable traffic on the Internet. C) provide many of the same services as private networks. D) all of the above.

D) all of the above

64) In the traditional systems life cycle, end users: A) are important and ongoing members of the team from the original analysis phase through maintenance. B) are important only in the testing phases. C) have no input. D) are limited to providing information requirements and reviewing the technical staff's work. E) control the development of the system.

D) are limited to providing information requirements and reviewing the technical staff's work.

11) BPM software provides tools that help business do all of the following except: A) identify and document processes requiring improvement. B) create models of improved processes. C) capture and enforce business rules for performing processes. D) capture and identify information system requirements for a new system. E) integrate existing systems to support new or redesigned processes.

D) capture and identify information system requirements for a new system.

72) External integration tools: A) enable a project to have sufficient technical support for project management and development. B) enable a project manager to properly document and monitor project plans. C) portray a project as a network diagram with numbered nodes representing project tasks. D) consist of ways to link the work of the implementation team with users at all organization levels. E) enable project team members to keep track of external costs of a project.

D) consist of ways to link the work of the implementation team with users at all organization levels.

The dimension of ________ describes whether data elements are consistently defined. A) completeness B) accuracy C) validity D) consistency E) integrity

D) consistency

A drawback to high-velocity, automated decision-making systems is that they are unable to: A) handle high volumes of decisions. B) handle structured decisions. C) handle semi-structured decisions. D) control themselves and respond to new environments. E) be applied to situations outside of the financial world.

D) control themselves and respond to new environments.

45) The primary tool for representing a system's component processes and the flow of data between them is the: A) data dictionary. B) process specifications diagram. C) structure chart. D) data flow diagram. E) object-oriented chart.

D) data flow diagram.

Multinational companies tend to have ________ systems. A) duplicated B) centralized C) networked D) decentralized

D) decentralized

Which of the following is not one of the main organizational issues facing firms who are seeking to globalize? A) choosing a global strategy B) organizing the global business structure C) organizing the systems management D) defining the global environment

D) defining the global environment

To avoid the cost and uncertainty of moving information across national boundaries, most multinational firms A) maintain a master database at their head offices. B) develop a master system that meets the standards of all the countries concerned. C) use microwave satellite transmission to move data. D) develop separate systems within each country.

D) develop separate systems within each country

In terms of global business strategy and structure, a multinational company will use a policy of A) mixed sales and marketing, with centralized production, accounting, human resources, and strategic management. B) centralized production, accounting, marketing, human resources, with strategic management. C) dispersed production, accounting, human resources, with centralized strategic management, and marketing. D) dispersed production and marketing, with centralized accounting and strategic management.

D) dispersed production and marketing, with centralized accounting and strategic management

In terms of global business strategy and structure, a franchise company will use a policy of A) centralized production, accounting, marketing, human resources, with strategic management. B) dispersed production, accounting, human resources, with centralized strategic management, and marketing. C) dispersed production and marketing, with centralized accounting, human resources and strategic management. D) dispersed production, marketing, and human resources, with centralized strategic management and finance/accounting.

D) dispersed production, marketing, and human resources, with centralized strategic management and finance/accounting

2) In automation: A) more manual steps are required. B) business processes are reorganized to cut waste and eliminate repetitive, paper-intensive tasks. C) the nature of the business is rethought. D) employees are enabled to perform their tasks more efficiently. E) business processes are added.

D) employees are enabled to perform their tasks more efficiently.

4) All of the following are indications of a failed information systems project except: A) employees are refusing to switch to the new system. B) employees have created a spreadsheet solution to manipulate the data generated by the system. C) a redesigned website has fewer visits to the customer support pages. D) employees require training to properly use the system. E) the system is not being used by anyone.

D) employees require training to properly use the system.

GDSS: A) are designed to allow meeting attendees to share their thoughts in real-time with their peers. B) support decisions that require knowledge about the geographic distribution of resources. C) are only used with geographically dispersed attendees. D) facilitate the solution of unstructured problems. E) provide tools that allow managers to visualize data.

D) facilitate the solution of unstructured problems.

GDSS capabilities have improved along with all of the following except: A) improved power of desktop PCs. B) explosion of mobile computing. C) growth of cellular networks. D) increase in dedicated conference rooms. E) expansion of Wi-Fi bandwidth.

D) increase in dedicated conference rooms.

As discussed in the chapter text, the three main reasons that investments in information technology do not always produce positive results are: A) management support, technical logistics, and user compliance. B) organization, environment, culture. C) information quality, information integrity, and information accuracy. D) information quality, organizational culture, and management filters. E) organization, culture, and technology.

D) information quality, organizational culture, and management filters

When managers represent their company in the outside world and perform symbolic duties, they are acting in their: A) decisional role. B) managerial role. C) informational role. D) interpersonal role. E) leadership role.

D) interpersonal role.

48) In one strategic approach to determining information requirements, managers select a small number of ________ that reflect firm success and profitability. A) efficiency measures B) output measures C) strategic indicators D) key performance indicators E) financial indicators

D) key performance indicators

25) Acceptance testing: A) includes all the preparations for the series of tests to be performed on the system. B) tests the functioning of the system as a whole. C) tests each program separately in the system. D) provides the final certification that the system is ready to be used in a production setting. E) tests the conversion of legacy data to the new system.

D) provides the final certification that the system is ready to be used in a production setting.

Which of the following is not one of the main benefits to implementing global systems? A) superior management and coordination B) vast improvements in operation C) new economies of scale at production facilities D) reduced hardware costs

D) reduced hardware costs

41) All of the following are intangible benefits of information systems except: A) improved asset utilization. B) increased organizational learning. C) improved operations. D) reduced workforce. E) improved decision making.

D) reduced workforce.

70) A software package evaluation process is often based on a series of questions sent to vendors, called a(n): A) systems design document. B) strategic planning document. C) information systems management plan. D) request for proposal. E) logical design document.

D) request for proposal.

40) The worth of systems from a financial perspective essentially revolves around the issue of: A) total cost of ownership. B) adherence to information requirements. C) asset utilization. D) return on invested capital. E) the cost of computing equipment.

D) return on invested capital.

In centralized systems A) development occurs at the home base and operations are handed over to autonomous units in foreign locations. B) each foreign unit designs its own unique solutions and systems. C) systems development and operations occur in an integrated and coordinated fashion across all units. D) systems development and operations occur totally at the domestic home base.

D) systems development and operations occur totally at the domestic home base.

10) Possible functions of BPM tools include all of the following except: A) integrating existing systems to support business processes' improvements. B) automating business processes. C) identifying and document business processes. D) testing the security of business processes. E) designing new processes.

D) testing the security of business processes

63) The oldest method for building information systems is: A) component-based development. B) prototyping. C) object-oriented development. D) the systems life cycle. E) computer-aided software engineering.

D) the systems life cycle.

22) The major dimensions of international systems architecture include each of the following except A) the global environment. B) corporate global strategy. C) technology platform. D) transborder data flows.

D) transborder data flows

In terms of global business strategy, the governance of ________ firms has been likened to a federal structurestrong central management core of decision making, but considerable dispersal of power and financial resources. A) domestic exporter B) multinational C) franchiser D) transnational

D) transnational

35) The entire system-building effort is driven by: A) six sigma. B) feasibility studies. C) documentation. D) user information requirements. E) available information technology.

D) user information requirements.

83) While users are concerned about an information system delivering the information needed for work, designers might be concerned about: A) accessing the data on iPhones and tablets. B) the procedures required to enter data into the system. C) how operation of the system will change their daily routines. D) what demands the system will place on the company servers. E) opening lines of communication with end users.

D) what demands the system will place on the company servers.

Effective networked systems must have a A) powerful telecommunications backbone. B) culture of shared applications development. C) shared management culture that crosses cultural barriers. D) both B and C. E) A, B, and C. F) none of the above.

E) A, B, and C.

Which of the following describes how the Simon framework of decision-making works in high-velocity decision environments? A) Only the initial step is performed by the software; the final three steps are handled by humans. B) The first two steps of Simon's framework are eliminated and the final two steps are handled by software algorithms. C) The first three steps of the process are handled by software algorithms and the final step is handled by experienced managers. D) All four steps are performed by humans with the support of high-speed, high-volume DSS and ESS. E) All four steps of the process are handled by software algorithms; humans are eliminated from the decisions because they are too slow.

E) All four steps of the process are handled by software algorithms; humans are eliminated from the decisions because they are too slow.

Which of the following BI tools or abilities has been driving the movement toward "smart cities?" A) OLAP B) Chi-square analysis C) Predictive analytics D) Data mining E) Big data analytics

E) Big data analytics

44) Which of the following strategies represents the proper approach to a high risk, high reward project? A) Identify and develop B) Avoid C) Treat as a routine project D) Pursue after all other projects are complete E) Cautiously examine

E) Cautiously examine

25) Which of the following would not be covered in the Strategic Business Plan Rationale section of an information systems plan? A) Current situation B) Current business organization C) Firm's strategic plan D) Changing environments E) Current infrastructure capabilities

E) Current infrastructure capabilities

Which of the following types of systems would be used to present senior marketing executives with in-depth information about customer retention, satisfaction, and quality performance? A) CDSS B) MIS C) DSS D) TPS E) ESS

E) ESS

A(n) ________ facilitates the solution to unstructured problems by a set of decision makers working together as a group. A) DSS B) ESS C) CDSS D) GIS E) GDSS

E) GDSS

39) You are using a capital budgeting method to assess the worth of your company's new information system. Which of the following costs would you include in measuring the cash outflow? A) Increased sales of products B) Hardware and software expenditures C) Labor expenditures D) Reduced costs in production and operation E) Hardware, software, and labor expenditures

E) Hardware, software, and labor expenditures

78) Which of the following statements about the user-designer communications gap is not true? A) It occurs because users and information systems specialists tend to have different backgrounds, interests, and priorities. B) It is one of the major reasons why user requirements are not properly incorporated into information systems. C) It is one of the major reasons why users are driven out of the implementation process. D) When it is pronounced, it creates a very high risk of failure for a systems development project. E) Information systems specialists prefer systems that are oriented toward solving business problems or facilitating organizational tasks.

E) Information systems specialists prefer systems that are oriented toward solving business problems or facilitating organizational tasks.

45) Enhanced employee goodwill falls under what category of costs and benefits of information systems? A) Costs B) Tangible benefits C) Cost savings D) Intangible costs E) Intangible benefits

E) Intangible benefits

6) Which of the following statistics from studies on failed projects is not true? A) Large software projects on average run 33 percent over schedule. B) Large software projects on average run 66 percent over budget. C) Between 30 and 40 percent of all software projects are "runaway" projects that far exceed the original schedule and budget projections and fail to perform as originally specified. D) As many as 17 percent of projects turn out so badly that they can threaten the existence of the company. E) The average cost overrun of IT projects is 20 percent.

E) The average cost overrun of IT projects is 20 percent.

Which quality dimension of information is concerned that the data values of an information source fall within a defined range? A) Timeliness B) Consistency C) Completeness D) Accessibility E) Validity

E) Validity

A(n)________ report is produced when a user enters various values in a pivot table to filter data. A) drill-down B) SQL C) ad hoc D) production E) parameterized

E) parameterized

23) Unit testing: A) includes all the preparations for the series of tests to be performed on the system. B) tests the functioning of the system as a whole in order to determine if discrete modules will function together as planned. C) involves testing the entire system with real-world data. D) provides the final certification that the system is ready to be used in a production setting. E) tests each program separately.

E) tests each program separately.

A well-designed ESS will allow management to: A) create routine production reports as well as view overall business performance. B) facilitate group decision making. C) create pivot charts. D) analyze big data. E) track the activities of competitors.

E) track the activities of competitors.

80) The differing backgrounds between users and information systems specialists is referred to as the: A) user expertise gap. B) information system specialist inefficiency. C) user-designer paradigm. D) user-designer expertise gap. E) user-designer communications gap.

E) user-designer communications gap.

12) According to a 2015 report by 1E, over 50% of all software installed is not being used.

FALSE

14) Rationalization of procedures describes a radical rethinking of the business models.

FALSE

15) Organizations will adjust to new information systems without any special efforts if the system is a good system to begin with.

FALSE

28) The information systems steering committee is composed of information systems managers and end-user managers responsible for overseeing several specific information systems projects.

FALSE

31) Scoring models are most commonly used to make the final decision when selecting different systems.

FALSE

86) The relationship between users and information systems specialists has traditionally been a problem area for information systems implementation efforts.

TRUE

32) The criteria used in a scoring model are usually the result of lengthy discussions among the decision-making group.

TRUE

55) A data flow diagram offers a logical and graphical model of information flow, partitioning a system into modules that show manageable levels of detail.

TRUE

56) A structure chart is a top-down chart, showing each level of design, its relationship to other levels, and its place in the overall design structure.

TRUE

59) CASE tools facilitate the creation of clear documentation and the coordination of team development efforts.

TRUE

Global Business drivers can be divided into two groups: general cultural factors and specific business factors.

True

In a duplicated systems business strategy, each foreign unit designs its own solutions and systems

True

In a multinational strategy, financial management is centralized while production and sales are decentralized.

True

In international companies, English has become kind of a standard business language.

True

One major telecommunications challenge in an international setting is making data flow seamlessly across networks shaped by disparate national standards.

True

Which type of intelligent agent models the behavior of consumers, stock markets, and more, by seeing them as autonomous agents that follow relatively simple rules for interaction? A) Agent-based modeling B) MOOC C) AR D) VRML E) Genetic algorithm

A) Agent-based modeling

Which of the following stores descriptions of past experiences of human specialists in a database for later retrieval when the user encounters a situation with similar characteristics? A) CBR B) Fuzzy logic C) Data mining D) LMS E) Expert systems

A) CBR

Specialized systems built for knowledge workers charged with discovering and creating new knowledge for a company are called: A) KWS. B) LMS. C) wikis. D) COPs. E) enterprise-wide knowledge management systems.

A) KWS.

Which of the following is not one of the main four dimensions of knowledge described in the chapter? A) Knowledge is a firm asset. B) Knowledge has different forms. C) Knowledge has a location. D) Knowledge is situational. E) Knowledge is timeless.

A) Knowledge is a firm asset.

Which of the following has a large number of sensing and processing nodes that continuously interact with each other? A) Neural network B) Expert system C) CBR D) Fuzzy logic system E) Genetic algorithm

A) Neural network

Which of the following would not be considered semistructured knowledge? A) Request for proposals B) Voice mail C) Videos D) E-mail E) Brochures

A) Request for proposals

3-D printers can produce fully functioning components, such as working batteries and LEDs. A) TRUE B) FALSE

A) TRUE

Both structured and unstructured documents can contain knowledge. A) TRUE B) FALSE

A) TRUE

CAD and VRML are both types of KWS. A) TRUE B) FALSE

A) TRUE

Document management systems are essentially large databases. A) TRUE B) FALSE

A) TRUE

Expert systems are typically used in business in discrete, highly structured decision-making situations. A) TRUE B) FALSE

A) TRUE

Expert systems capture the knowledge of skilled employees in the form of a set of rules in a software system that can be used by others in the organization. A) TRUE B) FALSE

A) TRUE

Fuzzy logic can describe a particular phenomenon or process linguistically and then represent that description in a small number of flexible rules. A) TRUE B) FALSE

A) TRUE

Hybrid AI applications are being implemented in home appliances, such as washing machines. A) TRUE B) FALSE

A) TRUE

Knowledge is "sticky" and not easily moved. A) TRUE B) FALSE

A) TRUE

Structured decision making is most prevalent at lower organizational levels. A) TRUE B) FALSE

A) TRUE

Structured knowledge is explicit knowledge that exists in formal documents and formal rules. A) TRUE B) FALSE

A) TRUE

The choice phase of Simon's decision-making model includes choosing among solution alternatives. A) TRUE B) FALSE

A) TRUE

The yellow first-down markers shown on televised football games are examples of AR. A) TRUE B) FALSE

A) TRUE

Today's 3-D printers can create objects out of human cartilage. A) TRUE B) FALSE

A) TRUE

Forward chaining is: A) a strategy for searching the rule base in an expert system that begins with information entered by the user. B) the programming environment of an expert system. C) a method of organizing expert system knowledge into chunks. D) a strategy for searching the rule base in an expert system that begins with a hypothesis. E) a programming algorithm used to create a virtual world using VRML.

A) a strategy for searching the rule base in an expert system that begins with information entered by the user.

A MOOC is: A) a type of online course. B) an intelligent technique. C) a VR system. D) a machine learning system. E) a type of content management system.

A) a type of online course.

Genetic algorithms: A) develop solutions to particular problems using inheritance, crossover, and mutation. B) represent knowledge as groups of characteristics. C) do not work for most problems. D) are based on logic. E) seek to emulate a human expert's way of solving problems

A) develop solutions to particular problems using inheritance, crossover, and mutation.

Software programs that work without direct human intervention to carry out specific tasks for individual users, business processes, or software applications, are called: A) intelligent agents. B) intelligent techniques. C) business intelligence. D) AI hybrid systems. E) genetic algorithms.

A) intelligent agents.

Informal social networks of professionals and employees within and outside the firm who have similar work-related activities and interests are called communities of: A) practice. B) professionals. C) interest. D) knowledge. E) expertise.

A) practice.

CAD workstations: A) provide engineers, designers, and factory managers with precise control over industrial design and manufacturing. B) provide an important source of expertise for organizations. C) allow groups to work together on documents. D) are high-end PCs used in the financial sector to analyze trading situations instantaneously and facilitate portfolio management. E) facilitate employee learning.

A) provide engineers, designers, and factory managers with precise control over industrial design and manufacturing.

The decisions involved in creating and producing a corporate intranet can be classified as ________ decisions. A) semi-structured B) procedural C) ad hoc D) structured E) unstructured

A) semi-structured

In content management, once a taxonomy is developed, documents must then be ________ with the proper classification. A) tagged B) inventoried C) tupled D) retrieved E) archived

A) tagged

The model of human knowledge used by expert systems is referred to as: A) the knowledge base. B) CBR. C) a neural network. D) expert AI E) VRML.

A) the knowledge base.

Which of the following is a type of intelligent technique? A) Digital asset management B) Case-based reasoning C) CAD D) VRML E) LMS

B) Case-based reasoning

What is the first value-adding step in the knowledge business value chain? A) Acquire B) Data and information acquisition C) Store D) Disseminate E) Apply

B) Data and information acquisition

You are advising a video production company on the best type of knowledge management system to help them archive digital video and sound clips. Which of the following will suit their needs? A) MOOC B) Digital asset management system C) CAD system D) VRML system E) LMS

B) Digital asset management system

A structured decision cannot be made by following a well-defined set of procedures. "Feel" or intuition is necessary. A) TRUE B) FALSE

B) FALSE

Because neural network applications cannot always explain why they arrive at a particular solution, they are not well suited for use in the medical profession. A) TRUE B) FALSE

B) FALSE

CBR is not well-suited for diagnostic systems in medicine. A) TRUE B) FALSE

B) FALSE

Epertise is thought to be the collective and individual experience of applying knowledge to the solution of problems. A) TRUE B) FALSE

B) FALSE

Expert systems are the primary tools used for knowledge discovery. A) TRUE B) FALSE

B) FALSE

Expert systems work by applying a set of AND/OR rules against a knowledge base, both of which are extracted from human experts. A) TRUE B) FALSE

B) FALSE

For a firm, organizational resources are unnecessary to transform data into knowledge. A) TRUE B) FALSE

B) FALSE

Fuzzy logic systems "learn" patterns from large quantities of data by sifting through data, searching for relationships, building models, and correcting over and over again the model's own mistakes. A) TRUE B) FALSE

B) FALSE

Improving the quality of high-value decision making by an executive will save an organization far more money than improving the quality of lesser-value decisions made at a lower level. A) TRUE B) FALSE

B) FALSE

Intelligent agents can discover underlying patterns, categories, and behaviors in large data sets. A) TRUE B) FALSE

B) FALSE

Knowledge workers include all of a company's workers who are tasked with managing or creating knowledge, from top-level scientists to clerical and data workers. A) TRUE B) FALSE

B) FALSE

Semistructured information is all the knowledge in a firm that resides in the heads of experienced employees. A) TRUE B) FALSE

B) FALSE

Which of the following statements best describes the business value of improved decision making? A) Improved decision making creates better products. B) Improved decision making results in a large monetary value for the firm as numerous small daily decisions affecting efficiency, production, costs, and more add up to large annual values. C) Improved decision making enables senior executives to more accurately foresee future financial trends. D) Improved decision making strengthens customer and supplier intimacy, which reduces costs. E) Improved decision making creates a better organizational culture.

B) Improved decision making results in a large monetary value for the firm as numerous small daily decisions affecting efficiency, production, costs, and more add up to large annual values.

What type of intelligent technique helped Procter & Gamble determine the most efficient methods for their trucks to deliver goods? A) Fuzzy logic B) Intelligent agents C) Genetic algorithms D) Neural networks E) CBR

B) Intelligent agents

Which type of decision is deciding whether to introduce a new product line? A) Structured B) Unstructured C) Recurring D) Nonrecurring E) Procedural

B) Unstructured

Virtually all expert systems deal with problems of: A) policy development. B) classification. C) logic and control. D) high complexity. E) imprecise rules.

B) classification.

ystems that integrate different types of techniques, such as genetic algorithms, fuzzy logic, neural networks, and expert systems, into a single application are called ________ systems. A) differential intelligence B) hybrid AI C) machine learning D) enterprise learning E) CAD

B) hybrid AI

The terms used in a fuzzy logic system to describe imprecise states or conditions are referred to as: A) neural networks. B) membership functions. C) inference engines. D) taxonomies. E) tags.

B) membership functions.

Checking store inventory is an example of a(n) ________ decision. A) procedural B) structured C) ad hoc D) unstructured E) semi-structured

B) structured

When there is no well-understood or agreed-on procedure for making a decision, it is said to be: A) undocumented. B) unstructured. C) documented. D) semi-structured. E) ad-hoc.

B) unstructured.

About ________ percent of the United States GDP is produced by the knowledge and information sectors. A) 15 B) 25 C) 55 D) 65 E) 85

C) 55

Which of the following types of system enables organizations to digitize, index, and tag documents according to a coherent framework? A) Wikis B) CAD C) ECM D) LMS E) VR

C) ECM

Which of the following statements about 3-D printing is not true? A) It creates solid objects. B) It is also called additive manufacturing. C) It is incompatible with the cloud. D) It creates objects layer by layer. E) It uses specifications in a digital file.

C) It is incompatible with the cloud.

Which of the following does not describe the dimensions of knowledge in a firm? A) It is contextual and applicable only in relevant situations. B) It is intangible. C) It is subject to the laws of diminishing returns. D) It is a cognitive event involving mental models. E) It is enmeshed in a firm's culture.

C) It is subject to the laws of diminishing returns.

Which of the following statements best describes the relationship between collaboration and knowledge management? A) Collaboration is impossible without knowledge. B) Knowledge is impossible without collaboration. C) Knowledge is useful only when shared with others. D) As knowledge improves, so does collaboration. E) Knowledge is the result of collaboration.

C) Knowledge is useful only when shared with others.

Which of the following describes a difference between neural networks and genetic algorithms? A) Genetic algorithms are designed to process large amounts of information. B) Genetic algorithms are a type of knowledge discovery, while neural networks are an intelligent technique. C) Neural networks are programmed to "learn." D) Genetic algorithms are designed to work with small amounts of data, while neural networks can handle large quantities of data. E) Neural networks are a type of machine learning, whereas genetic algorithms are static programs.

C) Neural networks are programmed to "learn."

Which type of decision is calculating gross pay for hourly workers? A) Semi-structured B) Procedural C) Structured D) Unstructured E) Ad hoc

C) Structured

Fuzzy logic is a type of: A) data mining. B) a neural network. C) an intelligent technique. D) business intelligence. E) CBR.

C) an intelligent technique.

Expert systems: A) are capable of solving wide ranges of problems. B) are based on DO WHILE rules. C) lack the general intelligence of human beings. D) share characteristics with mainframe computing. E) are used for knowledge discovery.

C) lack the general intelligence of human beings.

The set of business processes, culture, and behavior required to obtain value from investments in information systems is one type of: A) knowledge culture. B) knowledge discovery. C) organizational and management capital. D) organizational routine. E) knowledge.

C) organizational and management capital.

Expert systems are expensive and time consuming to maintain because: A) their rule base is so complex. B) they rely on equipment that becomes outdated. C) their rules must be reprogrammed every time there is a change in the environment, which in turn may change the applicable rules. D) only the person who created the system knows exactly how it works, and may not be available when changes are needed. E) it is difficult to program at this level of complexity without introducing software bugs.

C) their rules must be reprogrammed every time there is a change in the environment, which in turn may change the applicable rules.

Which of the following techniques is used for knowledge discovery? A) Expert system B) Transaction processing systems C) CBR D) Data mining E) Fuzzy logic

D) Data mining

To automate routine tasks to help firms search for and filter information for use in electronic commerce and supply chain management a firm would most likely use which of the following? A) CAD system B) VR system C) Fuzzy logic D) Intelligent agent E) Genetic algorithm

D) Intelligent agent

What is meant by the statement "knowledge is sticky"? A) Knowledge is hard to move. B) Knowledge is universally applicable. C) Knowledge works only in certain situations. D) Knowledge is intangible. E) Knowledge is difficult to replace.

D) Knowledge is intangible.

Which of the following statements is not an accurate description of the importance of knowledge to a firm? A) Knowledge experiences network effects as more people share it. B) Knowledge should be seen as an intangible key asset. C) Knowledge enables firms to become more efficient in their use of scarce resources. D) Knowledge is unconditional. E) Much of the firm's value relies on being able to create knowledge.

D) Knowledge is unconditional.

Which of the following is a tool for the management, delivery, tracking, and assessment of various types of employee learning? A) Investment workstation B) Organizational learning system C) Employee enrichment system D) LMS E) Employee management system

D) LMS

________ is the study of how computer programs can improve their performance without explicit programming. A) Neural networks B) COP C) Genetic algorithms D) Machine learning E) Intelligent techniques

D) Machine learning

Which of the following is not used to capture tacit knowledge? A) Expert system B) CBR C) Fuzzy logic D) Neural network E) Knowledge base

D) Neural network

An inference engine is: A) a strategy for searching the rule base in case-based reasoning. B) the programming environment of an expert system. C) a method of organizing expert system knowledge into chunks. D) a strategy used to search through the rule base in an expert system by forward chaining or backward chaining. E) a programming algorithm used to create a virtual world using VRML.

D) a strategy used to search through the rule base in an expert system by forward chaining or backward chaining.

Your company wants to develop intelligent techniques to create a "smart" oven that can perfectly cook basic foodstuffs, such as roasts and bread, using sensors and minimal input from the user. The system would know the difference between rare, medium rare, medium, and well done roasts. The category of intelligent technique that would describe this system is: A) expert system. B) neural network. C) CBR. D) fuzzy logic. E) genetic algorithm.

D) fuzzy logic.

All of the following are intangible assets of a firm except its: A) brand. B) reputation. C) knowledge. D) information systems. E) unique business processes

D) information systems.

Apple's Siri application is an example of: A) neural networks. B) CBR. C) AI. D) intelligent agents. E) machine learning.

D) intelligent agents.

VR systems: A) provide engineers, designers, and factory managers with precise control over industrial design and manufacturing. B) automate the creation and revision of designs. C) use machines to make solid objects. D) provide architects, engineers, and medical workers with precise, photorealistic simulations of objects. E) enable acquiring, storing, and disseminating knowledge documents in a virtual world.

D) provide architects, engineers, and medical workers with precise, photorealistic simulations of objects.

All of the following are typical components or capabilities of an ECM system except: A) knowledge portals. B) communication tools. C) tagging tools. D) digital asset management. E) AR tools.

E) AR tools.

Which of the following is the last step in the knowledge management value chain? A) Feedback B) Acquire C) Disseminate D) Store E) Apply

E) Apply

Which of the following are the three major types of knowledge management systems? A) MIS, DSS, and TPS B) CRM, SCM, and CAD C) DBMS, DSS, and ECM D) COPs, ECM, and MIS E) Enterprise-wide knowledge management systems, KWS, and intelligent techniques

E) Enterprise-wide knowledge management systems, KWS, and intelligent techniques

Which of the following statements about genetic algorithms is not true? A) Genetic algorithms are based on techniques inspired by evolutionary biology. B) Genetic algorithms are used to solve problems that are very dynamic and complex, involving hundreds or thousands of variables or formulas. C) Genetic algorithms are able to evaluate many solution alternatives quickly to find the best one. D) Genetic algorithms use an iterative process to refine initial solutions so that better ones are more likely to emerge as the best solution. E) Genetic algorithms discover knowledge by using hardware and software that parallel the processing patterns of the biological or human brain.

E) Genetic algorithms discover knowledge by using hardware and software that parallel the processing patterns of the biological or human brain.

________ knowledge exists in formal documents, as well as in formal rules that organizations derive by observing experts and their decision-making behaviors. A) Unstructured B) Tacit C) Management D) Explicit E) Structured

E) Structured

If you can follow a definite procedure to make a business decision, you are making a(n) ________ decision. A) ad-hoc B) procedural C) unstructured D) semi-structured E) structured

E) structured

The text defines ________ as expertise of organizational members that has not been formally documented. A) wisdom B) information C) data D) experience E) tacit knowledge

E) tacit knowledge

A(n) ________ is a scheme for classifying information and knowledge in such a way that it can be easily accessed. A) Intelligent technique B) COP C) KWS D) enterprise-wide knowledge management system E) taxonomy

E) taxonomy

The decision to approve a capital budget is an example of a(n) ________ decision. A) structured B) ad hoc C) semi-structured D) undocumented E) unstructured

E) unstructured