CMAA Questions for Domain 3
What is a fee schedule?
A list of specified fees a physician charges for services.
Which more specifically identifies the location of a delivery address?
A nine-digit zip code.
Dr. Osborn wrote a letter to his attorney. He put the letter in an envelope and wrote the notation CONFIDENTIAL on the envelope. Then he gave the letter to Stacy for her to address. What should Stacy do?
Address the envelope.
Who is responsible for maintaining a clean facility?
All health care workers.
Which filing system is the most common?
Alphabetical.
Which tool should Rogue, an assistant, use to monitor emergencies when the office is closed?
An answering service.
What type of postage scale automatically displays the correct amount of postage?
An electronic postage scale.
Psylocke needs to speak with the medical record administrator. She knows that the administrator is currently at his work station. Which device should Psylocke use to reach him?
An intercom.
What is the name of a patient bill that records services and charges for a specific time period?
An invoice.
Ideally, when should patient payments be received?
At the time of service.
Fury needs to fax a patient's medical history to a specialist. He already has the patient's permission to send the records. What else should he do to protect the patient's privacy?
Attach a confidentiality statement and confirm the fax was received.
The most expensive and high-maintenance type of filing.
Automated Filing System.
If an insurance carrier agrees to pay 80% of a specific charge and requests that the patient pays the remaining 20 %, this is what kind of out-of-pocket expense?
Coinsurance.
What should NOT be used when preparing envelopes?
Commas and periods.
Shelving units that are mounted on a track on the floor.
Compactable Shelves.
Casey notices that a chemical does not have a label. What should she do?
Do not use it.
How often must a patient meet the deductible?
Each year.
What is an advantage of answering services?
Emergency cases can reach a live person.
What is another term for "superbill"?
Encounter form.
OSHA (Occupational Safety and Health Administration)
Enforces safety standards in the workplace.
How often should high traffic areas in a medical facility be cleaned?
Every day.
When should a receipt be issued to a patient?
Every time the patient makes a payment in the office.
A patient's medical information can be released to anyone as long as the physician gives written permission. True or False.
False.
All accredited medical facilities are required by law to use the same filing equipment. True or False.
False.
All mail is delivered by the United States Postal Service. True or False.
False.
Correspondence from the patient is usually not stored in the medical record. True or False.
False.
If a patient plans to use a credit card or debit card as payment, the physician is allowed to charge a higher fee for the patient's services. True or False.
False.
Numerical filing creates the need for shifting and rearranging files as new patients join a medical facility. True or False.
False.
Patients will most likely already understand the medical office's coding system. True or False.
False.
Priority Mail and Priority Mail Express services can only be used with Flat Rate boxes. True or False.
False.
The return address enables a letter to be delivered to the person to whom the letter is addressed. True or False.
False.
When using the notation ADDRESS SERVICE REQUESTED, for what is the sender charged a fee?
For informing the sender of the person's new address.
Dr. T'challa is researching how the AIDS epidemic has spread across Africa. Which type of filing systems would be helpful when he organizes his medical record?
Geographical.
What is used to label a section of folders on a shelf of medical files?
Guides.
Jubilee needs to coordinate a patient's appointment with another medical facility. She is considering using her cell phone to make a call; however, her facility has strict policy against using personal cell phones. Why is using her personal phone a bad idea?
Her facilities policy prohibits use of personal phones for patient information.
In the filing procedure, what is identifying the person, facility, or subject by which the item will be filed?
Indexing.
What is an advantage of a photocopier?
It can make copies in black and white, Reproduces documents quickly, and Can print on both sides of the paper.
What is the purpose of a cross-reference?
It directs filers to a specific medical record that may be filed under more than one name.
Why does the office assistant need a copy of the fee schedule when discussing patient invoices?
It lists the charges for each service.
How does a postage meter benefit a medical office?
It prints pre-paid postage directly on the envelope. It saves a trip to the post office. It is fast.
If a piece of mail needs to be received quickly, how should it be mailed?
It should be taken directly to the post office.
What can medical office assistants do to help ensure that medical facilities do not fail audits?
Keep medical records neat, orderly, and complete.
Horizontal drawers in which records are filed left to right.
Lateral Cabinets.
What must assistants do before accepting a check from a new patient?
Make sure the patient's identification matches the information on the check.
What is a part of office safety?
Monitoring smoke alarms, knowing how to use a fire extinguisher, Developing evacuation plans, Establishing a list of emergency contacts.
What information is typically included on an out-guide?
Name on the file, Name of the person using the file, and Data.
What is typically used to label a patient's medical file?
Name or ID number.
Mercy central is large hospital that constantly has new patients. Which type of filing system would be best for this type of facility?
Numerical.
What can be safety hazards in a medical office?
Open cabinet doors, Electrical cords, Examination tables, Cabinet drawers.
Betty owes Dr. Simmons's office $15.00 as a co-payment, but she doesn't get paid until tomorrow. She offers to write the check using tomorrow's date. What kind of check would this be?
Post-dated check.
The fee for the service of delivering mail is called:
Postage.
What is the term for the fee patients pay to be enrolled in an insurance plan?
Premium.
CDC (Centers for Disease Control and Prevention)
Prevents the spread of diseases.
FDA (Food and Drug Administration)
Protects and advances public health.
EPA (Environmental Protection Agency)
Protects human health and the environment.
What is OSHA most concerned with?
Providing safe work conditions for employees.
How are most records stored?
Reverse-chronologically.
Records are stored on a circular track.
Rotary Shelves.
Stretch from the floor to the ceiling to provide ample storage space.
Shelving units.
Which step in the filing procedure involves putting items in order alphabetically or numerically?
Sorting.
Jean A. Grey recently got married and changed her name to Jean A. Summers. For her medical records, how should the primary file be located?
Summers, Jean A.
If a medical record is torn, what should the office assistant do before filing it?
Tape it to keep the item in good condition.
When an item arrives at medical facility and must be filed, what should the office assistant inspect?
That it has been reviewed by a physician, is correct and complete, and that paper clips and staples are removed.
In a cross-reference, what does the SEE reference indicate?
To location of the primary file.
What is the purpose of color-coding medical records?
To make filing easier and more efficient.
What is the main purpose of office security?
To protect office materials and information.
Cash and checks received from patients as payment should be kept in the same place. True or False.
True.
If the delivery address on an envelope is incorrect or unreadable, the letter cannot be delivered. True or False.
True.
Medical records can be used for legal purposes to protect patients and medical professionals. True or False.
True.
Medical records must contain a current copy of the Release of Information form. True or False.
True.
The medical office assistant is responsible for helping patients understand their invoice. True or False.
True.
Blink tries to make a copy of an insurance card, but something seems wrong with the photocopier. What should Blink do?
Use the Help function to guide her through the problems.
A patient has begun making threats toward another patient in the reception area. Deke has tried to resolve the situation without success. What should Deke do to quickly access outside help?
Use the posted emergency numbers to call for help.
How are the electrical signals transmitted from one fax machine to another?
Using a telephone line.
Traditional filing cabinets that can be locked and are fireproof.
Vertical Cabinets.
Percy James Walker goes by the name Jimmy Walker. What is the primary file names on his medical records?
Walker, Percy James.
When should a patient be given an estimate of how much the fee for service might be?
When the appointment is set.
Which of the following is an appropriate method of coding in the filing procedure? a. Highlighting the name. b. Circling the name. c. Writing the name in the form's upper-right corner. d. All of the above.
d. All of the above.
Which of the following types of filing units provides the most protection? a. Shelving units. b. Compactable shelves. c. Rotary cabinets. d. Vertical cabinets.
d. Vertical cabinets.
Which of the following is a correct cross-reference for Helen T. Baker-Fields? a. Fields, Helen T. (Baker) b. Baker, Helen T. (Baker-Fields) c. Fields, Helen T. SEE Baker-fields, Helen T. d. Baker, Helen T. SEE Fields, Helen T. e. All of the above.
c. Fields, Helen T. SEE Baker-fields, Helen T.
Which of the following statements is correct about fax machines? a. they are a valuable way to send financial information. b. The receiver does not need a fax machine to get a fax. c. They scan and convert pages into electrical signals. d. The receiver gets an electronic copy of the data.
c. They scan and convert pages into electrical signals.
The primary file for Li Ying Hu is Hu, Li Ying. Which of the following is an appropriate cross-reference? a. Li, Ying hu SEE Hu, Li Ying. b. Ying, Li Hu SEE Hu, Li Ying. c. Li, Hu Ying SEE Hu, Li Ying. d. All of the above.
d. All of the above.
1. Check the document for issues. 2. Identify the person, facility, or subject by which the item will be filed. 3. Mark the filing name on the item. 4. Put items in order alphabetically or numerically. 5. Place the items in the correct place in the file.
1. Inspect. 2. Index. 3. Code. 4. Sort. 5. Store.
Which device will help Magik, an assistant , transfer information from a patient's insurance card to a software program?
A card scanner.
What device should Esme, an assistant, use to make a payment for office supplies?
A check writer.
What is an insurance carrier?
A company that provides insurance plans.
What best describes health insurance?
A contract protecting patients ts from financial loss in case of illness.
Which communication technology copies pages from one location and then prints the copy at another location?
A fax machine.
What best describes a superbill?
A patient invoice listing services performed in one visit.
Storm needs to destroy confidential information. Which piece of equipment should she use to meet HIPAA standards?
A shredder.
What is included in the demographic information in a medical record?
The patient's address, name, phone number, date of birth, and social security.
Who owns the information within a patient's medical record?
The patient.
What is the next-to-last line of a delivery address on an envelope?
The street address or post office box number.
A patient, Susan, claims that she received a vaccination from Cedar Crest Clinic last month. However, the vaccine is not recorded in her medical record. What is true according to this law?
The vaccination did not occur.
Why should children and elderly patients never be left alone in the exam room?
They could get into something or get hurt.
What is true about medical record?
They provide a written account of a patient's health care.
Scott is at the reception desk checking out after his appointment with Dr. Banner. He does not have cash, so he offers to sign over his payroll check. What kind of check would this be?
Third-party check.
What method of payment is least likely to be accepted at any medical office?
Third-party check.
Why would you double check your calculator work?
To avoid human error.
Why does an assistant need to be concerned with office security?
Without proper security, confidential information and money could be accessed.