com theory exam 2

There is a direct link between changing attitudes and changing behavior.

false

Paula often thinks that she would quit her current job quickly if a job at another organization was available. Because she is dissatisfied, she often takes longer lunch breaks and will spend a lot of her time on Facebook. Paula is more than likely experiencing a/an ______ relationship.

SX

______ relationships experience more divergence, according to Leader-Member Exchange theory.

SX

According to Case Study 8 "The Gifted Group," the group never attempted to balance the task communication and socioemotional communication.

false

According to communication scholars, the terms group and team are synonymous.

false

Maintenance simply is the absence of _____

adjustment

Being mindful allows us to engage in ______ because we are discerning the situation, reflecting on our communication, and striving to increase our effectiveness.

anxiety and uncertainty management

Anxiety refers to an emotional state that includes ______.

apprehension

In Case Study 5 ("Bad Move"), Jason used the facework strategy of ______ when he told Seth "Gimme a call immediately!" and "One month...but that is ONLY if we spend the next few hours mapping out a game...No more partying..."

bald on record

Interpersonal characteristics of group members, such as cohesion, experience, and status, are known as ______ resources.

authoritative

Based on the Case Study 5 ("Bad Move"), Jason wants Seth to do the work, and he (Jason) wants to be the consultant. Seth wants to be the boss and have Jason do all of the work. They both want to be partners; they both want to be free.This dilemma represents the _____ dialectic in their business relationship.

autonomy; connection

When delivering a face threatening act, one can choose to disregard altogether the harm the message may inflict on the other person. This strategy is called ______.

bald on record

Both Americans and Japanese view compliments as a positive way to improve their image.

false

Boundary linkages refer to turbulence.

false

In Case Study 8 "The Gifted Group," the group failed to engage in promotive communication.

false

Negative politeness is the most direct and least polite FTA strategy.

false

Storytelling is the central feature of inoculation theory

false

Elaborated messages are ineffective when targeted participants are neither ______ nor ______ in the information.

capable; intersted

______ or motion is an assumption of the dialectical approach that presumes the only guarantee in a relationship is that it will ______.

change; change

In ______ cultures, competition is valued and guilt is used as punishment, whereas in ______ cultures, connections are valued and shame is used as punishment.

collectivist individualist individualist collectivist

Guitar Hero uses The Beatles in their commercials. The advertisers of Guitar Hero are anticipating that having this band promote the game will entice the audience to use which peripheral tactic?

commitment

Jim and Pam have been dating for a few months. However, Jim is thinking about breaking up with Pam because he thinks that his relationship with Pam is not as good as the relationship he could have with Sandy. Which concept associated with Social Exchange Theory best explains this situation?

comparison level of alternatives

Phillip's neighborhood watch group likes using the functional group decision making when unexpected issues arise, however, they often jump all around with the functions. Sometimes they start with brainstorming, then go back to understanding the original problem, then come back to brainstorming. This is known as using which path for structuration?

complex cyclic path

Layla's group is meeting for the first time since mid-semester break. She is trying to get everyone on track to start establishing goals for the week. Layla is using what type of communication, according to functional group decision making?

counteractive

The desire to have both a traditional relationship and a unique relationship is known as the predictability-novelty dialectic.

false

The requisite functions in functional theory must be completed in order.

false

During a brainstorming session, Gracie asked for clarification of one of George's solutions to the problems at hand. Gracie was violating which rule of brainstorming?

don't clarify ideas

According to the Adler and Proctor text, when CAT is used to study workplace communication, who is more likely to diverge?

euro-american white males

A college chess club has nicknamed themselves "the players" because they play chess so well, but also because they like the idea of suggestive double entendre. They have built lots of suggestive innuendo in their interactions, saying things like "I guarantee I can mate you" or "what's your favorite position," which have meanings both for chess and for sex. According to symbolic convergence theory, when club members come up with a new way of continuing this idea, they are using ______.

fantasy chaining

According to the Case Study 8 "The Gifted Group," The _____ evident in the group had to do with being a "gifted" or intelligent group.

fantasy theme

In ______ cultures, there tends to be a wide salary gap between those in different parts of the hierarchy.

high power distance

According to Case Study 6 "The Trouble with Tourists" Yushiko was experiencing very _____ in her organization and was unable to do anything to address the complaints while Mark was having difficulty dealing with her problem as he comes from a _____ culture. You Answered

high power distance; low power distance

Arthur's team failed to place in a nationwide PRSSA competition. He believes it is because all the members of his team are communication majors and this year all members happened to be men, which led to a lack of diversity in the creative process. What antecedent condition of groupthink is Arthur identifying?

homogeneity

In this third function of functional group decision making, brainstorming should take place.

identity alternatives

Fred and Wilma are having problems because Wilma's mother wants to spend every waking moment with the couple. Which external dialectical tension is this?

inclusion vs seclusion

Fred's cultural background favors personal achievement, monetary success, and competition. These are indicators of a/an ______ culture.

individualist

Purely rational arguments are identified as ______; Aristotle preferred this means of persuasion.

logos

To prevent groupthink, it is a good idea to ______.

invite outsiders to the group

Chris and Pat are a recently married couple who are living together for the first time. Pat is concerned with establishing retirement and savings accounts ASAP and then creating a 5-year plan. Chris is would like to be more spontaneous right now, especially if the two are going to have children one day. Which dimension of culture are they dealing with?

long term and short term orientation

People higher in a hierarchy are not assumed to be superior to people lower in the hierarchy. This is a characteristic of ______.

low power distance

The theory of reasoned action suggests, a disliked associate is unlikely to persuade us to act in a certain way. A respected colleague is likely to have more power of persuasion over us. According the Case Study 7: "Million-Dollar Manipulation," this best applies to the effect of persuasive messages from _____ to ______.

mohammed; tiffany

In the extended political commercial for presidential candidate Donald Trump, he told many unverifiable stories in order to persuade the audience to vote for him. Which persuasive tactic was he using?

mythos

LaToya's new co-worker always has great stories, but LaToya has trouble being persuaded by the stories because of the way the co-worker jumps around in topic and often has to "fill in" parts he forgot. LaToya is utilizing ______.

narrative coherence

Quinton tells a story about how it took him three hours to vote in the most recent elections due to lines and exit polls. Scotty believes him because he had a similar experience in the past. Scotty is utilizing ______.

narrative fidelity

____ face emphasizes the desire to act freely without constraints or imposition from others.

negative

Jordie has decided to quit smoking, mostly because his new girlfriend is an exercise physiology major whose uncle passed away from lung cancer. Which factor of the Theory of Planned Behavior is relevant to Jordie?

normative beliefs

When delivering a face threatening act, one can choose to be ambiguous so that the face of another isn't harmed, but there is the potential that the message will be misinterpreted. This strategy is called ______.

off record

Typically, people begin with ______ face threatening acts and then move to ______ face threatening acts when the initial efforts are ineffective.

off record; bald on record

Liu is angry with Chen for not making dinner. Instead of openly addressing the conflict, Liu attempts to make Chen feel guilty by dropping blameful hints, "I guess I'll have to go to bed hungry tonight." According to FNT, Liu is using the ______ conflict style, typical in Asian cultures.

passive-aggressive

According to Case Study 7 "Million-Dollar Manipulation," by recounting the story of Rosa to his audience, Mohamad was primarily engaging the ______ persuasive tactic.

pathos

Jeff wants to buy a smart phone, but he doesn't know much about technology and is too busy to read or research different brands. According to ELM, Jeff will most likely be persuaded by ______.

peripherally routed messages

The premise of ______ explains how and why individuals try to promote, protect, or "save face."

politeness theory

When delivering a face threatening act, one can choose to acknowledge that the self-image of the other person may be harmed by the message. This strategy is called ______.

positive politeness

Professor Ramirez was grading Lucy's paper, which clearly did not represent her best work. Professor Ramirez wrote on the paper, "Lucy, you're a good writer; unfortunately this paper does not reflect this talent." What face work strategy was Professor Ramirez using?

positive politness

According to Case Study 5 ("Bad Move"),Jason wants stability in the business; Seth is a party-guy. This explains why they have problems negotiating the _____.

predictability; novelty

Dharma would like to throw a surprise party for Greg's 25th birthday, but he has always appreciated that she has taken him out to dinner at his favorite restaurant for his birthday. This example illustrates which of the dialectical tensions?

predictability; novelty

Toyota company offers to plant five trees in the name of a Toyota car owner as long as the owner provides Toyota with his or her e-mail address. Toyota will use the e-mail address to continue to solicit the owner and send advertisements. Which peripheral tactic is being used?

reciprocity

Based on Case Study 7 "Million-Dollar Manipulation, Trina utilized a/n _______ strategy by the following argument to her colleagues: First, he asked to talk to our clients...what's next? Have us drive our clients to the study? Make sure they're taking the study meds? Think about it...We cannot use our position of power to manipulate people into doing something that might not be in their own best interests."

refutational pre emption

In order for inoculation theory to work, targets of persuasion must anticipate a counterpersuasion effort, known as a/an ______.

refutational pre emption

When group members elaborate on their group's stories and fantasy chains, they create a unified way of viewing the world. This is called ______.

rhetorical vision

Communication privacy management theory extends 25 years of research on the process of ______.

self-disclosure

Based on the Case Study 6 "The Trouble with Tourists," Mark comes from a _____ culture; effects are to be immediate, and solutions reached quickly. He believed Yushiko was not doing her job, however, she comes from a _____ culture, which focuses on the process of conflict resolution.

short term oriented; long term oriented

Which of the following is communication focused on developing, maintaining, and repairing the relationships between group members rather than a type of communication identified by functional group decision making as related to making the best decision.

socioemotional

Will's fraternity is about to compete in Greek Week. In the two weeks leading up to the events, the fraternity has spent the majority of the time creating posters and chants that make fun of the other fraternities. What symptom of groupthink is the fraternity experiencing?

stereotyping

According to Case Study 7 "Million-Dollar Manipulation," Mohammad was utilizing the ______ tactic when he said, "We are already helping our patients as much as we can with what we have; however, if we tell them about more research opportunities, we might get more treatments. We are already talking to them about options; if you feel comfortable, mention one more."

the foot in door

According to Case Study 6 "The Trouble with Tourists," in terms of communication style, Yushiko and Mark accommodated each other at some point even if the solution was still not reached.

true

An individual's culture is likely to influence decisions about what should or should not be revealed.

true

Based on Case Study 7: "A Million-Dollar Manipulation," Trina believed she had self-efficacy and controllability before she received Mohammad's email but not after.

true

Based on Case Study 8, the group had been together for five years and was close. The group also met so frequently which tended to shield them from the ideas of outsiders. These factors are examples of antecedent conditions of groupthink.

true

Behavioral intention is not formed by beliefs about all others in our social network but only our valued others.

true

Counteractive communication is likely to be the most important for small group decision making.

true

Despite the number of women in the workforce, Hofstede's research indicates that the United States is a very masculine culture.

true

Fisher believes we should move from a dualistic approach to an integrated approach in persuasion.

true

In Case Study 6 "The Trouble with Tourists," there are two completely different perspectives for appropriate behavior in a tourist situation.

true

In Case Study 8 "The Gifted Group," the group did analyze the problem; therefore fulfilling one of the five functions emphasized by Functional Group Decision Making Theory.

true

Non-accommodation includes over- and under-accommodation--that is too much or too little adjustment to make a successful interaction.

true

Totality emphasizes interdependence between relationship partners.

true

Until there is a common task, a number of people grouped together are known as an aggregate.

true

With inoculation messages, even weak refutations provide protection.

true

Rachel used to think that Rick's quirkiness and off-beat sense of humor was unique and enjoyable. A year later, however, Rachel finds Rick's quirkiness and off-beat sense of humor to be annoying and arrogant. Applying Thibaut and Kelley's theory, which statement is most correct?

what was once a reward is now a cost