COM204 Questions

28. Opera fan- goes to met opera- what kind of listening

Appreciative listening

8. According to value theory, there is no relationship between our identities and the values we hold (True or False?)

False

9. I value my health, and I work out and eat sensibly- are dissonant (inconsistent) cognitions

False

10. The authors discuss cool emotions based on reasoning in the rational center, this is controlled by

Pre-frontal cortex

18. How is social learning theory different from classical conditioning and operant conditioning

Social learning theory focuses on obtaining knowledge by observation

19. Raserand found that people exhibit more positive attitude

Study luncheon technique

12. The tendency for first impressions to be lasting is the priming affect

True

13. Self monitoring is the ability to adapt ones self presentation to the situation at hand

True

17. Emotions running out of control pose a big impediment for managing conflict

True

29. In which of the following situations will people be least likely to pay close attention to their own and others behavior and most likely to follow a script-

When the outcome of the interaction is exactly what you expect

26. In this kind of listening, focuses on how well the info is organized

action oriented

15. The authors discuss hot emotions based in the

amygdala

In this phase of listening, the receiver of the message focuses on some communication cues but ignores others -

attending to

16. The authors believe the best approach is to avoid conflict

false

25. Paraphrasing is a listening technique that should be avoided

false

4. In this phase of listening, the receiver of the message sizes up the worth of the message, and the credibility of the person delivering the message

hearing the words, attending to, interpreting, evaluating or responding to (evaluating)

6. This is the belief that people can always change

incremental theory

7. According to Clark and Delia, the three issues simultaneously addressed when we talk are

instrumental relational and identity

24. Which of the following descriptions describes positive face

need to be approved of and appreciated by others

30. According to the authors, persuasion is related to face because

often involves a face threat

20. Sanders and Fitch describe this as the most heavy handed form of social influence

persuasion

31. This describes a negative defensive response to an attempt to persuade

psychological reactants

14. A well-liked teacher can influence students because students admire her

referent

5. What is the position of the authors regarding the role of emotion in perception

research has shown that emotions do influence our perceptions

11. Dawn has never been to a really expensive restaurant before, he doesn't know what to do when the waiter arrives

script

Ultimate goal of perception

sense making

3. On the question of intentionality and persuasion- position of the authors

sometimes we persuade other people even when we didn't intend to

27. This kind of listening focuses on keeping to a schedule

time oriented

22. All of the following are features of active listening except

using a lot of hand gestures

21. Which of the following descriptions describe negative face: Our need for freedom and lack of constraint

we don't like taking orders from others which is our negative face