COM204 Questions
28. Opera fan- goes to met opera- what kind of listening
Appreciative listening
8. According to value theory, there is no relationship between our identities and the values we hold (True or False?)
False
9. I value my health, and I work out and eat sensibly- are dissonant (inconsistent) cognitions
False
10. The authors discuss cool emotions based on reasoning in the rational center, this is controlled by
Pre-frontal cortex
18. How is social learning theory different from classical conditioning and operant conditioning
Social learning theory focuses on obtaining knowledge by observation
19. Raserand found that people exhibit more positive attitude
Study luncheon technique
12. The tendency for first impressions to be lasting is the priming affect
True
13. Self monitoring is the ability to adapt ones self presentation to the situation at hand
True
17. Emotions running out of control pose a big impediment for managing conflict
True
29. In which of the following situations will people be least likely to pay close attention to their own and others behavior and most likely to follow a script-
When the outcome of the interaction is exactly what you expect
26. In this kind of listening, focuses on how well the info is organized
action oriented
15. The authors discuss hot emotions based in the
amygdala
In this phase of listening, the receiver of the message focuses on some communication cues but ignores others -
attending to
16. The authors believe the best approach is to avoid conflict
false
25. Paraphrasing is a listening technique that should be avoided
false
4. In this phase of listening, the receiver of the message sizes up the worth of the message, and the credibility of the person delivering the message
hearing the words, attending to, interpreting, evaluating or responding to (evaluating)
6. This is the belief that people can always change
incremental theory
7. According to Clark and Delia, the three issues simultaneously addressed when we talk are
instrumental relational and identity
24. Which of the following descriptions describes positive face
need to be approved of and appreciated by others
30. According to the authors, persuasion is related to face because
often involves a face threat
20. Sanders and Fitch describe this as the most heavy handed form of social influence
persuasion
31. This describes a negative defensive response to an attempt to persuade
psychological reactants
14. A well-liked teacher can influence students because students admire her
referent
5. What is the position of the authors regarding the role of emotion in perception
research has shown that emotions do influence our perceptions
11. Dawn has never been to a really expensive restaurant before, he doesn't know what to do when the waiter arrives
script
Ultimate goal of perception
sense making
3. On the question of intentionality and persuasion- position of the authors
sometimes we persuade other people even when we didn't intend to
27. This kind of listening focuses on keeping to a schedule
time oriented
22. All of the following are features of active listening except
using a lot of hand gestures
21. Which of the following descriptions describe negative face: Our need for freedom and lack of constraint
we don't like taking orders from others which is our negative face