Comm 121 Ch 12

When an instructor listens carefully to your question in class, he or she is using which level of confirming message? Acknowledgment Neutrality Recognition Endorsement

Acknowledgment

____________ refers to the social tone of a relationship. Acknowledgment Provisionalism Invitational communication Communication climate

Communication climate

____________ questions are a form of strategic communication because they try to trap others into desired responses. Counterfeit Direct Rhetorical Indirect

Counterfeit

____________ messages address specific behaviors rather than making sweeping character generalizations. Evaluative Strategic Provisional Descriptive

Descriptive

____________ messages lie between confirming and disconfirming messages. Disagreeing Impersonal Endorsement Irrelevant

Disagreeing

Which confirming message communicates the highest form of value? Recognition Acknowledgement Certainty Endorsement

Endorsement

In what way is a communication climate unlike the weather? People can change their communication climates. Climates are shared by everyone within them. A relationship can be overcast at one time and sunny at another. Communication climates can change over time.

People can change their communication climates.

"We have an issue. Let's try to come up with a solution that will benefit us both." This statement reflects which of Gibb's categories? Empathy Certainty Problem orientation Controlling communication

Problem orientation

Which of the following assertions is true about communication climates? Understanding your communication climate puts you in a better position to change it. Communication climate forecasting is an exact science. Communication climates remain the same over time. Climates are not typically shared by everyone within them.

Understanding your communication climate puts you in a better position to change it.

Invitational communication leads to greater ____________ in communication. civility manipulation control evaluation

civility

In one form or another, ____________ messages essentially say, "you exist, "you matter," and "you're important." confirming aggressive disconfirming complaining

confirming

Agreeing with or praising a person is a form of ____________. acknowledgment description endorsement recognition

endorsement

A message that conveys ____________ lacks specifics and is phrased in defense-arousing "you" language. certainty neutrality evaluation strategy

evaluation

In a communication climate, defensiveness results from an attack on the ____________ self. perceived presenting physical emerging

presenting

One way of responding non-defensively to criticism is ____________. defining your needs seeking more information explaining your position listening to the other person's needs

seeking more information