Comm CH7 FIB and T or F
F
"I need this report today, but if you can't get it done, that's all right," is aggressive communication.
lose- lose
. Sam says, "Arguments are terrible. I believe nobody can win when conflict breaks out." Sam's orientation to conflict is best described as _____-___.
F
Conflict should be avoided at all costs in a relationship.
T
Conflict, the book says, can be both dangerous and an opportunity.
T
Creating constructive communicative climates influence effectiveness of communication in all contexts.
T
Descriptive communication fosters a more supportive climate than evaluative communication.
certainty
During a heated discussion, Janet says to Scott, "There's no point in talking about this any further. I'm not going to change my mind." This language is an example of ____ communication.
F
Grace is best given with strings, it is always appropriate, and is widely practiced in the United States.
T
Grace is granting forgiveness, putting aside our needs, or helping another save face when there is no expectation that we do so.
F
If there is conflict in a relationship, it indicates the relationship is in deep trouble.
T
In interpersonal relationships it is as important to affirm and accept yourself as it is to affirm and accept others.
win- lose
Unlike Sam, Shane says, "I don't like to lose arguments. The way I figure, when you have a conflict, there can be only one winner." Shane's orientation to conflict is best described as _____-______.
provisionalism
Signaling openness to other points of view while recognizing that people from different cultures differ in thoughts, actions, and values is known as ______.
F
Strategic communication is open, honest, and not manipulative.
F
Superiority is an example of supportive climate, while equality is an example of defensive climate.
T
The control type of communication promotes defensiveness.
F
The mere presence of differences between any two people is conflict.
T
The most basic form of interpersonal confirmation is recognition, the expression of awareness of another person's existence.
T
The statement "I don't want to talk about it" is a vocal exit response.
F
There really are no situations in which an exit response can have a positive response.
F
Third-party intervention is not a component of resolving interpersonal conflict.
recognition, acknowledgement, endorsement
Three ways to engage in confirmation are ____, _____, and ____.
F
You can pause or step away from heated digital communication exchanges by flaming another person.
communication climate
____ ______ is the emotional tone of a relationship between people that affects how people feel and interact with one another.
strategic communication
Communication that aims at manipulating a person or group for the benefit of the person manipulating is known as ______ _______.
assertive
Communication that expresses a speaker's feelings without disparaging anyone else is called ____ communication.
T
A guideline for creating & sustaining healthy communication climate is to time conflicts effectively
descriptive communication
A person says to another, "The other group members seemed alarmed when you knocked over your chair and began cursing." This is an example of ____ _______.
loyalty
A response to conflict that involves staying committed to a relationship despite differences is ______.
T
Accepting a person's feelings or thoughts as valid or real for that person is called endorsement.
F
Acknowledgement is the highest level of confirmation.
T
American founding figure Benjamin Franklin argued for using provisional language in public speaking.
F
Assertive communication is aggressive.
bracketing
Marking off peripheral issues for later discussion is called __bracketing____.
T
Mediators offer suggestions to resolve conflict; arbitrators are given power to make binding decisions.
T
One possible outcome of conflict is resolution in terms of what decision is made.
T
Philosopher Martin Buber originated confirmation theory that is now used as a basis for healthy communication.
problem- oriented
Rather than imposing a preference, ____-_____ communication focuses on resolving tensions and obstacles.
F
When people express their feelings and differences directly, they are engaging in covert conflict.
