Comm CH7 FIB and T or F

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F

"I need this report today, but if you can't get it done, that's all right," is aggressive communication.

lose- lose

. Sam says, "Arguments are terrible. I believe nobody can win when conflict breaks out." Sam's orientation to conflict is best described as _____-___.

F

Conflict should be avoided at all costs in a relationship.

T

Conflict, the book says, can be both dangerous and an opportunity.

T

Creating constructive communicative climates influence effectiveness of communication in all contexts.

T

Descriptive communication fosters a more supportive climate than evaluative communication.

certainty

During a heated discussion, Janet says to Scott, "There's no point in talking about this any further. I'm not going to change my mind." This language is an example of ____ communication.

F

Grace is best given with strings, it is always appropriate, and is widely practiced in the United States.

T

Grace is granting forgiveness, putting aside our needs, or helping another save face when there is no expectation that we do so.

F

If there is conflict in a relationship, it indicates the relationship is in deep trouble.

T

In interpersonal relationships it is as important to affirm and accept yourself as it is to affirm and accept others.

win- lose

Unlike Sam, Shane says, "I don't like to lose arguments. The way I figure, when you have a conflict, there can be only one winner." Shane's orientation to conflict is best described as _____-______.

provisionalism

Signaling openness to other points of view while recognizing that people from different cultures differ in thoughts, actions, and values is known as ______.

F

Strategic communication is open, honest, and not manipulative.

F

Superiority is an example of supportive climate, while equality is an example of defensive climate.

T

The control type of communication promotes defensiveness.

F

The mere presence of differences between any two people is conflict.

T

The most basic form of interpersonal confirmation is recognition, the expression of awareness of another person's existence.

T

The statement "I don't want to talk about it" is a vocal exit response.

F

There really are no situations in which an exit response can have a positive response.

F

Third-party intervention is not a component of resolving interpersonal conflict.

recognition, acknowledgement, endorsement

Three ways to engage in confirmation are ____, _____, and ____.

F

You can pause or step away from heated digital communication exchanges by flaming another person.

communication climate

____ ______ is the emotional tone of a relationship between people that affects how people feel and interact with one another.

strategic communication

Communication that aims at manipulating a person or group for the benefit of the person manipulating is known as ______ _______.

assertive

Communication that expresses a speaker's feelings without disparaging anyone else is called ____ communication.

T

A guideline for creating & sustaining healthy communication climate is to time conflicts effectively

descriptive communication

A person says to another, "The other group members seemed alarmed when you knocked over your chair and began cursing." This is an example of ____ _______.

loyalty

A response to conflict that involves staying committed to a relationship despite differences is ______.

T

Accepting a person's feelings or thoughts as valid or real for that person is called endorsement.

F

Acknowledgement is the highest level of confirmation.

T

American founding figure Benjamin Franklin argued for using provisional language in public speaking.

F

Assertive communication is aggressive.

bracketing

Marking off peripheral issues for later discussion is called __bracketing____.

T

Mediators offer suggestions to resolve conflict; arbitrators are given power to make binding decisions.

T

One possible outcome of conflict is resolution in terms of what decision is made.

T

Philosopher Martin Buber originated confirmation theory that is now used as a basis for healthy communication.

problem- oriented

Rather than imposing a preference, ____-_____ communication focuses on resolving tensions and obstacles.

F

When people express their feelings and differences directly, they are engaging in covert conflict.


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