Communication Final

Which of the following is true of conflict management in groups? A. Even when handled correctly, it is bad B. No single management style is the best in all circumstances C. Conflict should not be handled immediately D. Conflict is not situational E. None of the answers is correct

B. No single management style is the best in all circumstances

Task conflict involves disagreement over A. Ideas B. Information C. Evidence D. Reasoning E. All the answers are correct

E. All the answers are correct

Conflicts that are likely to be the most difficult to resolve are due to

differences in values

A person who holds an official position as leader (e.g., "chair" or "coordinator") of a small group has _____ power as a result of that position.

legitimate

Myths about Leadership

- Leadership is a personality trait that individuals possess in varying degrees. - There is an ideal leadership style, no matter what the situation.

Conflict can help a group by A. helping the members understand issues clearly B. increasing member involvement C. increasing the cohesiveness in the group D. improving group decision E. all of the answers are correct

E. all of the answers are correct

LEGITIMATE POWER

Leader is elected or appointed; has a title (chair, coordinator).

A leader who decides what to include in group agendas, makes policy decisions for the group, and determines who may speak is called a(n) _____ leader

autocratic

Relational conflict is the conflict that originates from which of the following? A. interpersonal power clashes B. goals for a group C. project implementation D. task designation E. project plan

A. interpersonal power clashes

Emergent Leader

An emergent leader starts out with the same status as other members in a group of peers, but gradually emerges as an informal leader

A communicative behavior of a small group leader that would be considered unethical is A. an intentionally deceptive comment about what you believe B. quickly pointing out why you feel the suggestion of a member is stupid C. ignoring comments by a homeless person assigned to your mayor's advisory committee D. All the answers are correct E. None of the answers are correct

D. All the answers are correct

Which of the following is a list of items to be discussed at a meeting? A. minutes B. records C. notes D. agenda E. reference

D. agenda

REWARD OR PUNISHMENT

Leader can give or take away items of value; may be tangible (money, promotion, titles) or intangible (praise, acceptance)

ECOLOGICAL POWER

Leader directs how a task is organized and can alter a group's working physical environment.

INFORMATION POWER

Leader has access to information and controls distribution of information.

EXPERT POWER

Leader has information, knowledge, or skills needed and valued by the group.

REFERENT POWER

Leader is admired and respected; other group members try to copy his or her behavior.

_____ leadership style is based on one's ability to be liked and admired

Referent

Rodrigo and Kia are members of a group that is trying to determine how to put together its final presentation. Kia thinks a PowerPoint presentation should be involved, but Rodrigo thinks a PowerPoint presentation will limit the group's ability to let the discussion flow. They are most likely having which type of conflict?

Task conflict

Designated Leader

The designated leader holds a title (e.g., chair, coordinator, moderator, facilitator, president) that identifies his or her specific position in the group.

Which leadership style is connected to a leader's perceived extraordinary qualities?

charismatic

Marshall believes in trade-offs, in which he gives up something in exchange for something he wants. His typical conflict management style is called

compromise

Titles such as "chair" and "facilitator" indicate a _____ leader

designated

"Distributed leadership" means that

each group member should provide any behavior he or she can to help move the group toward its goal

A person with special knowledge important to the work of the group has _____ power

expert

Asking group members why they prefer particular alternatives represents which principle in the "principled negotiation" procedure?

focusing on interests, not positions

A leader who displays a "hands-off" approach, not providing structure or direction to discussions, is called a _____ leader

laissez-faire

Competition, as a way of managing a conflict, is also called the _____ style

win-lose

Which of the following is NOT a way to disagree productively? A. express disagreement B. wait until a conflict has ended to express your thoughts C. express disagreement in a timely way D. express disagreement with sensitivity toward others E. react to disagreement with a spirit of inquiry

B. wait until a conflict has ended to express your thoughts

CHARISMATIC LEADERSHIP

Characterized by a leader whose power is connected to his or her perceived extraordinary qualities.

TRANSFORMATIONAL LEADERSHIP

Characterized by a leader's ability to inspire followers to act toward a greater good beyond their own self-interests

LAISSEZ-FAIRE LEADERSHIP

Characterized by a passive, hands-off attitude that translates into behavior providing little leadership; requires that others step in and take over if the group is to succeed. "Do what you want, it doesn't really matter to me."

DEMOCRATIC LEADERSHIP

Characterized by decisions made by leaders in consultation with group members and a primary focus on both task and social dimensions of the group. "What ideas do you have for solving our problem?"

AUTOCRATIC LEADERSHIP LAISSEZ-FAIRE LEADERSHIPCharacterized by a passive, hands-off attitude that translates into behavior providing little leadership; requires that others step in and take over if the group is to succeed. "Do what you want, it doesn't really matter to me."TRANSACTIONAL LEADERSHIPCharacterized by the exchange of resources between the leader and followers as a way to influence member behavior.TRANSFORMATIONAL LEADERSHIPCharacterized by a leader's ability to inspire followers to act toward a greater good beyond their own self-interests.CHARISMATIC LEADERSHIPCharacterized by a leader whose power is connected to his or her perceived extraordinary qualities.

Characterized by decisions made solely by the leader, with little to no consultation with group members and a primary focus on the task but not relationships. "Here is what I've decided we're going to do . . . ."

TRANSACTIONAL LEADERSHIP

Characterized by the exchange of resources between the leader and followers as a way to influence member behavior.