Communication Final
Which of the following is true of conflict management in groups? A. Even when handled correctly, it is bad B. No single management style is the best in all circumstances C. Conflict should not be handled immediately D. Conflict is not situational E. None of the answers is correct
B. No single management style is the best in all circumstances
Task conflict involves disagreement over A. Ideas B. Information C. Evidence D. Reasoning E. All the answers are correct
E. All the answers are correct
Conflicts that are likely to be the most difficult to resolve are due to
differences in values
A person who holds an official position as leader (e.g., "chair" or "coordinator") of a small group has _____ power as a result of that position.
legitimate
Myths about Leadership
- Leadership is a personality trait that individuals possess in varying degrees. - There is an ideal leadership style, no matter what the situation.
Conflict can help a group by A. helping the members understand issues clearly B. increasing member involvement C. increasing the cohesiveness in the group D. improving group decision E. all of the answers are correct
E. all of the answers are correct
LEGITIMATE POWER
Leader is elected or appointed; has a title (chair, coordinator).
A leader who decides what to include in group agendas, makes policy decisions for the group, and determines who may speak is called a(n) _____ leader
autocratic
Relational conflict is the conflict that originates from which of the following? A. interpersonal power clashes B. goals for a group C. project implementation D. task designation E. project plan
A. interpersonal power clashes
Emergent Leader
An emergent leader starts out with the same status as other members in a group of peers, but gradually emerges as an informal leader
A communicative behavior of a small group leader that would be considered unethical is A. an intentionally deceptive comment about what you believe B. quickly pointing out why you feel the suggestion of a member is stupid C. ignoring comments by a homeless person assigned to your mayor's advisory committee D. All the answers are correct E. None of the answers are correct
D. All the answers are correct
Which of the following is a list of items to be discussed at a meeting? A. minutes B. records C. notes D. agenda E. reference
D. agenda
REWARD OR PUNISHMENT
Leader can give or take away items of value; may be tangible (money, promotion, titles) or intangible (praise, acceptance)
ECOLOGICAL POWER
Leader directs how a task is organized and can alter a group's working physical environment.
INFORMATION POWER
Leader has access to information and controls distribution of information.
EXPERT POWER
Leader has information, knowledge, or skills needed and valued by the group.
REFERENT POWER
Leader is admired and respected; other group members try to copy his or her behavior.
_____ leadership style is based on one's ability to be liked and admired
Referent
Rodrigo and Kia are members of a group that is trying to determine how to put together its final presentation. Kia thinks a PowerPoint presentation should be involved, but Rodrigo thinks a PowerPoint presentation will limit the group's ability to let the discussion flow. They are most likely having which type of conflict?
Task conflict
Designated Leader
The designated leader holds a title (e.g., chair, coordinator, moderator, facilitator, president) that identifies his or her specific position in the group.
Which leadership style is connected to a leader's perceived extraordinary qualities?
charismatic
Marshall believes in trade-offs, in which he gives up something in exchange for something he wants. His typical conflict management style is called
compromise
Titles such as "chair" and "facilitator" indicate a _____ leader
designated
"Distributed leadership" means that
each group member should provide any behavior he or she can to help move the group toward its goal
A person with special knowledge important to the work of the group has _____ power
expert
Asking group members why they prefer particular alternatives represents which principle in the "principled negotiation" procedure?
focusing on interests, not positions
A leader who displays a "hands-off" approach, not providing structure or direction to discussions, is called a _____ leader
laissez-faire
Competition, as a way of managing a conflict, is also called the _____ style
win-lose
Which of the following is NOT a way to disagree productively? A. express disagreement B. wait until a conflict has ended to express your thoughts C. express disagreement in a timely way D. express disagreement with sensitivity toward others E. react to disagreement with a spirit of inquiry
B. wait until a conflict has ended to express your thoughts
CHARISMATIC LEADERSHIP
Characterized by a leader whose power is connected to his or her perceived extraordinary qualities.
TRANSFORMATIONAL LEADERSHIP
Characterized by a leader's ability to inspire followers to act toward a greater good beyond their own self-interests
LAISSEZ-FAIRE LEADERSHIP
Characterized by a passive, hands-off attitude that translates into behavior providing little leadership; requires that others step in and take over if the group is to succeed. "Do what you want, it doesn't really matter to me."
DEMOCRATIC LEADERSHIP
Characterized by decisions made by leaders in consultation with group members and a primary focus on both task and social dimensions of the group. "What ideas do you have for solving our problem?"
AUTOCRATIC LEADERSHIP LAISSEZ-FAIRE LEADERSHIPCharacterized by a passive, hands-off attitude that translates into behavior providing little leadership; requires that others step in and take over if the group is to succeed. "Do what you want, it doesn't really matter to me."TRANSACTIONAL LEADERSHIPCharacterized by the exchange of resources between the leader and followers as a way to influence member behavior.TRANSFORMATIONAL LEADERSHIPCharacterized by a leader's ability to inspire followers to act toward a greater good beyond their own self-interests.CHARISMATIC LEADERSHIPCharacterized by a leader whose power is connected to his or her perceived extraordinary qualities.
Characterized by decisions made solely by the leader, with little to no consultation with group members and a primary focus on the task but not relationships. "Here is what I've decided we're going to do . . . ."
TRANSACTIONAL LEADERSHIP
Characterized by the exchange of resources between the leader and followers as a way to influence member behavior.