Communication Skills Multiple Choice
All of the following are considered appropriate opening techniques for a speech except; - making an apology - asking a question - quoting an important person - telling a joke .
making an apology
A speech that is delivered word for word from a prepared text is called a
manuscript speech
Excessive written or verbal communication would be considered
message overload
A type of response in which no words are spoken is.
non - verbal .
The highness or lowness of the voice is known as
pitch .
The arrangement of words in a sentence defines
syntax
. A complete sentence that describes the central idea of a speech and is usually found in the first paragraph is the
thesis statement .
Listening in which the goal is to judge the quality or accuracy of a speaker's remarks is
( a ) evaluative listening
In decision making , what term is defined as : " when all group members are in agreement "
( c ) Consensus
What is the term that is defined as " dealing with the meaning of words ?
( c ) Semantics
Which of the following terms deals with the arrangement of words in a sentence
( c ) Syntax
External communication includes which of the following 3 : 1. personal letters . 2. congratulatory notes . 3. memos . 4. letters of reference
1 , 2 and 4 - personal letters - congratulatory notes letters of reference
The ideal time limit for a speech is
20 minutes
word describing a disconfirming response with more than one meaning
Ambiguous
The emotional tone of a relationship as it it is is expressed in the messages that the partners send and receive would be the relationships...
Climate
Which of the following types of listening would involve listening in which the goal is to help the speaker solve a problem ? - Empathetic listening - Informational listening - Evaluative listening - Attending listening
Empathetic listening
any communication that goes beyond the doors of your business .
External communication
Which type of listening involves listening to understand another person or idea
Informational listening
What type of communication refers to the whole sale distribution of identical copies of the same message to persons or receivers unknown to the sender and unknown to each other in any sense of interaction
Mass
What type of speech is learned and delivered by rote without a written text
Memorized speech
What is the act of attempting to influence the behavior and thinking of another person or group of people called
Persuasion
the speed at which you speak ?
Rate
Which of the following is an example of a misinterpretation of a verbal symbol ?- Relative terms - Voice - Touching - Objects
Relative terms
process of deliberately revealing information about oneself that would normally not be known by others
Self disclosure
who initiates the communication process ?
Sender
27. Which of the following defines the term feedback ? - The discernible response of the receiver - Agreement between group members - Communicating with oneself - making a speaker's remarks at face value
The discernible response of the receiver
Which of the following terms is synonymous with loudness ?- Pitch - Rate -Volume - Articulation
Volume
39. The Pope reads his speech word - for - word from a prepared text . This is an example of which type of speach
a manuscript speech
A disconfirming response with more than one meaning , leaving the other party unsure of the responder's position is a
ambiguous response
A speech that is planned in advance but is presented in a direct , conversational manner
an extemporaneous speech
The process of pronouncing all the parts of a word is known as
articulation
A receiver focusing on the speaker's voice , screening out all other stimuli is an example of - defensive listening . -insensitive listening .- empathetic listening - attending .
attending .
The medium a sender selects to send the message is known as the
channel
A human survival skill needed to maintain contact with the world is
communication
term that is described as the believability of a speaker or other source of information
credibility
The objective , emotion - free meanings of a term are known as
denotations
Words that have more than one dictionary meaning are referred to as
equivocal terms
More pleasant sounding words used in the place of more direct , less pleasant terms
euphemisms
Any communication which goes beyond the doors of your business is called
external communication
Incorrect thoughts that lead us to believe that we have heard the message before are
faulty assumptions
Words that are pronounced like another word but have a different meaning and are usually spelled differently are
homonyms
Linda was attending an Optimist Club meeting and after her arrival was asked to give a speech concerning her vocation at the meeting . This is an example of what type of speech
impromptu speech
Sarah is listening to Cathy and trying very hard to understand her ideas on the subject . This is an example of
informational listening
What do we call business communications that are sent to receivers with a company
internal communications
The type of communication in which the two parties involved consider one another as individuals is
interpersonal communication
29. Bob debated with himself as to what the correct answer to the question was , but finally chose the correct one . This is an example of - interpersonal communication - intrapersonal communication - mass communication - organizational communication .
intrapersonal communication
The type of communication which refers to those aspects of communication behavior that occur within the individual
intrapersonal communication
The study of body movement , gestures , and posture is known as
kinesics
An approach to conflict resolution in which neither party achieves its goals is
lose - lose
