communication studies- verbal and non verbal communication

this is the use of the body whether its is conscious or unconscious to show attitudes and feelings yawning- tiredness no eye contact- shynes eye contanct - boldness

explain body language and give examples

this is the use of the five senses taste, touch, sight, hearing, smell to communicate different emotions

explain how the five senses are used in non verbal communication

they are expressions such as oh, eh, ugh, uhm and hmm they each have a special meaning whether it is acceptance, agreement, uncertainty, disgust, an displeasure

explain interjections as it relates to vocalics ( 5 examples)

used to contradict the meaning of the verbal communication using vocalic sarcasm unconsciously - when someone says theyre listening to someone but is looking off somewhere else

explain: contradicting as a function of non verbal communication give an example

this form of communication may be used to show the senders relationship with another peson and that they belong to a particular group wearing a wedding ring means a person is married

explain: establishing relationships as a function of non verbal communiation give an example

the way people dress, dressing in a way that coincides with the way we want people to think of us

explain: managing impressions as a function of non verbal communication give an example

this is used in conversations to control the flow of messages - raising your hand and waiting your turn to answer a question

explain: regulating as a function of non verbal communication give an example

may be used to re inforce or complement verbal communication - pounding your hand on a table when arguing to reinforce a point

explain: reinforcing as a function of non verbal communication give an example

may be used to replace verbal communication - using head motions to point out someone - using your fingers to tell someone to come to you without actually saying it - waving goodbye

explain: substituting as a function of non verbal communication give an example

sentences nowadays can be ambiguous as people tend to talk in phrases instead of complete senteces. the meaing of these sentences can be deciphered based on where the speaker puts the stress

how can paralanguage be used to clarify meaning

it creates an effect as speaking slowly may stress importance

how does vocalics create effects by adjusting speed

artefacts are pieces of jewelry or clothing or a vehicle to communicate something about the type of person you are or that your belong to a particular group or steryotypes

in non verbal communication, what are artefacts and list 4 things that it communicates

1. there is record of the communication 2. good for complicated instructions as they can be precise and referred back to 3. less chance of the message being misunderstood 4. authority is transmitted more effectively 5. can be prepared and directed to a large audience 6. can promote uniformity and policy/ reduce costs

list 6 advantages of written communication

volume, tone, speed, pitch people raising their voice when their angry

what are some of the things people can change with vocalics give an example

how people speak, human sounds, interjections

what are the categories vocalics can be divided into

it can either complement or contradict

what can nonverbal do to verbal communication

body posture gestures facial expressions eye contact yawning

what does body language include

1. facial expressions 2. body language 4. ton of voice 5. distance 6. artefacts

what does non verbal communication includes

communicative behaviours

what is another word for non verbal communication

this relates to the use of time to communicate a particular attitude or status 1. being early or late 2. keeping people waiting 3. pauses when speaking

what is chronemics give 3 general example of chronemics

written - the sender must be able to write the message and the receiver must be able to read the message before communication is said to have to take place spoken- the sender must be able to deliver the message through speech and the receiver must be able to listen to it in order for communication to have taken place

what is needed for these to be effective written communication spoken communication

dosent involve speech or writing

what is non verbal communication

its a way in which people reveal emotions and attitufes, consciously or unconsciously and adds dimension and meaning to words. it adds dimension and meaning to words

what is paralanguage

the use of space to communicate different impression, and meaings 1. elation to others 2.interest 3. type of personality

what is proxemics and what does it communicate

verbal communication is communication that involves the use of oral and written language writing reading speaking listening

what is verbal communication what are the skills associated with verbal communication

smell - bad odour means someone aint doing proper hygiene sound- hearing an egine sound can indicate someone arrived taste - over seasoned food made by a chef who is normally good may communicate that the cook is upset

give 3 examples of how the five senses can be used in non verbal communication

interviews, counseling, giving advice, meetings, conferences

give 3 places where oral communication can take place

formal between strangers in business context in legal contexts informal between family and close friends when the subject of the matter is inconsequential like small talk when there is no time limit, guidelines or structure

give 3 reasons when oral communication tends to be formal and informal

1.speedy exchange 2. immediate feedback 3. since its face to face the sender can see the effect the message has on the receiver 4. speaker can see if their message is clear or created confusion

give 4 advantages of oral communication

1. if a person turns up early to an interview - shows respect, interest, 2. if a kid misses curfew - lack of respect 3. If a senior keeps someone who made an appointment to see them keeps them waiting- authority 4. politicians speaking, use pauses to create different effects

give 4 examples of chronemics

1. depending on the context it may be time consuming 2. the objective of the communication may not be reached 3. poor presentation can lead to the message not being interpreted properly 4. it is influenced by non verbal communication such as tone of voice, and body language 5. no record of communication

give 5 disadvantages of oral communication

1. periodic table 2. the use of raised dots and patterns to represent letters and numbers and words to blind people 3. sign language - manipulation of hands to communicate with deaf people 4. semaphore - communicating using flags held in different positions to represent letters of the alphabet 5. hand signals - can enhanced with flags,, batons paddles or gloves used in directing traffic

give 5 examples of graphics and symbols used in non verbal communication

books letters emails texts memos

give 5 examples of written communication

1. dialogue - occurs between 2 or more perosns, can be formal or informal 2. debate- these are formal arguments that are normally structured and gives each side the opportunity to present their views on the topic ex- educational settings, in parliament, at work 3. discussion- the process of talking about something to arrive at a decision, can be formal or informal, takes place at home, school, work, street 4. speech- these are normally one sided and consists in the sender broadcasting their message to which they may not receive feedback from the receiver, can be formal or informal

list and explain the 4 types of oral communication

the sounds people can make to communicate different feelings and emotions laugh cries and moans

list one other thing paralanguage encompasses and give an examples

it is normally informal writing in capital letters- person is shouting emoticons - aids in attitudes and emotion

list some adaptations of vocalics in electronic media

1. substituting 2. reinforcing 3. regulating 4. contradicting 5. managing impressions 6. establishing relationships

list the 6 basic functions of communiaction

1. feedback will not be received quickly 2. it is impersonal 3. may not be read 4. if it is not understood the receiver may not receive immediate clarification 5. create a lot of paper work 6. can be poorly expressed with ineffective writers

list the 6 disadvantages to written communication

1. body language 2. proxemics 3. chronemics 4. artefacts 5. paralanguage ( vocalics) 6. 5 senses 7. graphics and symbols

list the 7 types of communicative behaviours

cuz it can be interpreted in different ways

why can body language be miscontrued

because the voice sorrounds the word

why is paralanguage called vocalics

because non verbal communication is the use of physical action and manipulations to show meaning and is considered to be communicative behaviours

why is the term non verbal communication and communicative behaviors used interchangeably