Communication Styles

Zhaire has been asked to speak at an event and is trying to identify the audience who will be at the event. Which of the following should he take into consideration when identifying the audience?

Age of audience members

Which of the following is the correct format for a speech?

Introduction, Body, Conclusion

Which of the following types of listening occurs in a more formal setting?

Active listening

Which of the following communication styles can involve manipulation or intimidation to achieve an end goal?

Aggressive

Which of the following is a linear model of communication which can be thought of as the model used for public speaking, persuasion and propaganda?

Aristotle's Model

Which of the following communication styles can be referred to as a "broken record"?

Assertive

Which of the following is referred to as "keeping up with the Joneses"?

Bandwagon techniques

Which of the following is NOT a tip for communication in the workplace?

Be very casual in workplace communication

Facial expressions aid in all of the following EXCEPT?

Breaking through the stress in the room

Which of the following refers to the way a message is conveyed?

Communication style

Which of the following leaves no room for compromise or gray areas?

Either/or fallacy

Which of the following is the process the listener takes to assess the information received from the speaker?

Evaluating

In the Transactional Model of Communication, which of the following overlaps to show how the similarities in the communicators can have an impact on the delivery of a message?

Experience

Which of the following is NOT a component of paralinguistics?

Facial expressions

Which of the following is NOT a method of organizing information when writing a speech?

Flash Cards

Which of the following uses important sounding words in a general statement which has no true meaning and cannot be proved or disproved?

Glittering generalities

Which of the following is NOT true about the use of humor?

Humor is encouraged in all situations

Which of the following is NOT an example of non-verbal communication?

Listening

In the Shannon-Weaver Model, which of the following is physical interference such as loud sounds which could impact the reception of a message?

Noise

Which of the following is NOT a key economic factor influencing the communication industry?

Opportunity cost

Which of the following types of listening commonly occurs in informal settings such as with friends?

Passive listening

Which of the following communication styles includes the desire to avoid conflict but still tries to manipulate the situation so the outcome is in their favor?

Passive-aggressive

Which of the following is NOT a communication style?

Passive-assertive

Using open body language helps send which kind of message?

Positive

Which of the following is NOT a step in the communication process?

Prioritizing

Which of the following can be used to influence attitudes toward a product, idea or issue?

Propaganda

Which of the following is NOT a part of the listening process?

Talking

Which of the following is NOT a scenario where someone would need to use professional communication skills?

Talking with friends at lunch

Which of the following is NOT a basic element of communication?

Thought Process