COMN 103 Ch. 7 Quiz

Although we're capable of understanding speech at rates up to 600 words per minute, the average person speaks much more slowly, around __________ words per minute. a. 100/140 b. 350/400 c. 150/200 d. 250/300

a. 100/140

How does listening differ from hearing? a. Listening occurs when the brain reconstructs electrochemical impulses into a representation of the original sound and then gives them meaning. b. Listening is automatic. c. Listening and hearing are identical. d. Listening is a physiological process that involves the eardrum.

a. Listening occurs when the brain reconstructs electrochemical impulses into a representation of the original sound and then gives them meaning.

____________ feedback invites the speaker to talk without concern of evaluation, whereas ____________ responses evaluate the speaker's messages. a. Reflective/directive b. Empathetic/sympathetic c. Advising/attending d. Questioning/silent

a. Reflective/directive

Which adjective would be most closely associated with mindful listening? a. Thoughtful b. Automatic c. Physiological d. Routine

a. Thoughtful

Friends have told Spencer that they've seen his girlfriend on what looked like dates with someone else, but Spencer never seems to hear what they are saying. Spencer is likely a(n) ____________. a. insulated listener b. defensive listener c. selective listener d. pseudolistener

a. insulated listener

Ellen Langer uses the terms ____________ and ____________ to describe the way that we listen. a. mindful/mindless b. pragmatic/cognitive c. attentive/inattentive d. convergent/divergent

a. mindful/mindless

Susan's English professor thinks that she is always listening to her lectures because she makes eye contact, nods, and take notes. In reality, Susan is using the class time to catch up on her personal diary. Susan is guilty of ____________. a. pseudolistening b. insulated listening c. filling in gaps d. selective listening

a. pseudolistening

Whereas hearing is a physiological process, attending is a ____________ one. a. psychological b. mediated c. relational d. social

a. psychological

A bombardment of messages in face-to-face interaction, and from the Internet, the media, cell phones and other sources constitutes which barrier to listening? a. Noise b. Information overload c. Personal concerns d. Rapid thought

b. Information overload

The first component in the process of listening is ____________. a. understanding b. hearing c. attending d. remembering

b. hearing

When discussing where they should eat out, Angela says she would like to go somewhere nice for a change. Stephen responds with sarcasm as he thinks Angela is implying that he is cheap when in fact she just got a raise and simply wants to celebrate. This exchange illustrates a low degree of ____________. a. empathy b. listening fidelity c. attending d. reflective feedback

b. listening fidelity

In effective ____________, you restate what you think the speaker has said in your own words as a way of checking the meaning you've assigned to the message. a. analyzing b. paraphrasing c. perception checking d. evaluating

b. paraphrasing

A counterfeit question is one that ____________. a. encourages discovery b. sends a disguised message c. gathers more facts and details d. clarifies meanings

b. sends a disguised message

Which of the following is an example of an empathizing response? a. "If I were you, I wouldn't speak to your brother after he forgot to call on your birthday." b. "Don't worry about your brother not calling on your birthday. He's always been a jerk." c. "Oh, no. I know you must have felt really hurt when your brother didn't call on your birthday." d. "So your brother forgot to call on your birthday, and now you don't want to talk to him?"

c. "Oh, no. I know you must have felt really hurt when your brother didn't call on your birthday."

Taking innocent comments as personal attacks and projecting your own insecurities onto others is which type of poor listening behavior? a. Insulated listening b. Stage hogging c. Defensive listening d. Pseudolistening

c. Defensive listening

Interpersonal listening is defined as the process of receiving and ____________ others' messages. a. evaluating b. understanding c. responding to d. paraphrasing

c. responding to

Troubled by conflict with a colleague at work, Daksha decides to discuss the issue with his manager, Nathan. In their conversation, Nathan urges Daksha to get to the point and concisely explain how this situation might affect the project deadline. Nathan is a(n) ____________ listener. a. relational b. analytical c. task-oriented d. critical

c. task-oriented

You can boost your odds of choosing the best listening response by considering three factors: the situation, the other person, and ____________. a. all the possible consequences b. task-orientation c. yourself d. barriers to communication

c. yourself

Which of the following is a recommended response to a question that carries a hidden agenda? a. "Of course, I will do you a favor." b. "No, I'm not busy." c. "No, I promise I won't get mad." d. "It depends."

d. "It depends."

How do a supporting response and an evaluating response differ? a. A supporting response is less effective. b. A supporting response is more directive and less reflective. c. An evaluating response is less effective. d. An evaluating response is more directive and less reflective.

d. An evaluating response is more directive and less reflective.

Which type of listener is more likely to draw out responses from the message-sender? a. Task-oriented b. Critical c. Analytical d. Relational

d. Relational

As a rule of thumb, it's probably wise to begin with which of these listening responses? a. Advising b. Evaluating c. Analyzing d. Silent listening

d. Silent listening

Early research on listening revealed that people remember approximately ____________ of what they hear immediately after hearing it, even when they listen mindfully. a. a quarter b. a third c. two-thirds d. half

d. half

With the exception of responding, all of the steps in the listening process are ____________ activities. a. external b. feedback c. interpretive d. internal

d. internal

Whenever another speaker pauses, Barry jumps in to talk about himself without responding to the previous speaker. Primarily concerned about how much and how long he can talk, Barry is guilty of ____________. a. pseudolistening b. filling in the gaps c. insulated listening d. stage hogging

d. stage hogging