Comptia A+ 1101 & 1102 practice questions official
Which of the following provides a cryptographic authentication mechanism to positively identify an organization as the authorized sender of email for a particular domain name?
DKIM
What is the minimum amount of storage space required to install Windows 11 ( x64 ) on a device ?
64 GB
Which of the following ports is used for the request and distribution of DHCP configuration information ?
67
Your company has decided to upgrade its legacy phone system to use VoIP devices instead. The new phones will download the configurations from a server each time they boot up. Which of the following ports needs to be opened on the firewall to ensure the phones can communicate with the TFTP server and download their boot-up configurations?
69
Which of the following network standards allows a networking device to provide up 15.4W of power to a connected device ?
802.3af
You are working on upgrading the memory of a laptop . After removing the old memory chips from the laptop , where should you safely store them until you are ready to reuse them in another laptop ?
Antistatic bag
You are working on a customer's computer when your cellphone begins to ring . What should you do ?
Apologize to the customer and send the call to voicemail
A customer's computer has a noisy , whining sound coming from it when in use . You opened the case and did not see any dust on the fans . What should you attempt next to eliminate the noise ?
Apply a small amount of oil to the fan's bearings
A user's computer is experiencing repeated BSODs and calls the service desk . The call is routed to Tier 2 support , and the Tier 2 technician is scheduled for a break in about 2 minutes when the call comes in . Which of the following actions should the technician do ?
Ask another Tier 2 technician to answer the call since it will take too long to solve
Which of the following should be used to uniquely identify every piece of hardware installed on the corporate network , including servers , desktops , laptops , printers and monitors ?
Asset ID
The printer in the Dion Training offices routinely has issues anytime there is a power outage . The printer is a multi - function , network - enabled printer that connects directly to the network switch using a CAT 5e cable . Which of the following should you do to resolve this continuing issue ?
Configure a static IP for the printer
You are troubleshooting a customer's PC. You realize there is a problem with the RAM and decided to replace the faulty module. You turn on the PC, and after a few seconds, you hear a single beep. What does hearing a single beep indicate?
BIOS Completed POST
Which option would you MOST likely use to configure PXE to set up remote imaging on a computer during a deployment ?
BIOS boot option
Your Windows 10 machine has just crashed. Where should you look to identify the cause of the system crash and how to fix it?
BSOD
Your cellular carrier allows you to turn on a feature on your smartphone so that you can share its internet connection with other devices close to your smartphone . If you wanted to share the internet connection with multiple devices simultaneously , which feature would you enable ?
Mobile hotspot
Which of the following technologies can provide the precise latitude and longitude of a device's location when it is located outdoors ?
GPS
You recently read a news article about a new crypto - malware worm that is causing issues for corporate networks . Today , you noticed that four of your company's workstations had their files encrypted . You are worried about the rest of the network's workstations . What should you do FIRST ?
Immediately quarantine the affected workstations
An auto mechanic needs to purchase a new printer for their shop . The printer will be used to create estimates and invoices for their customers . The printer must support the ability to create duplicate invoices using multiple sheets of paper separated by carbon paper using tractor - fed paper . Which of the following types of printers should be used ?
Impact
Which of the following types of power supplies allows the installer to attach or remove cables from the power supply as needed to reduce cable clutter inside the computer's case ?
Modular power supply
What type of connector provides power to an internal hard drive from the computer's power supply using a 4 - pin connector ?
Molex
What describes how many times the image on the monitor changes per second ?
Refresh rate
Your company wants to ensure that users cannot access USB mass storage devices. You have conducted some research online and found that if you modify the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\UsbStor key, it will prevent USB storage devices from being used. Which of the following tools should you use to modify this key?
RegEdit
You are going to replace a power supply in a desktop computer . Which of the following actions should you take FIRST ?
Remove any jewelry you are wearing
Which of the following is NOT considered part of the Internet of Things?
Laptop
What is used to distribute traffic across multiple sets of devices or connections to increase the overall efficiency of the network and its data processing ?
Load balancing
You are troubleshooting a user's computer . As part of your efforts , you want to install a new login with administrative privileges . Which of the following utilities should you use ?
Local Users and Groups
Which of the following would leave a user's programs running on their Windows 10 laptop while preventing other users from accessing them without entering the correct password?
Lock
A programmer is writing a script to display all the numbers from 1 to 100 to the screen . Which of the following should they use in their script ?
Loop
What type of structure is "For Next" in scripting?
Loop
What type of structure is a " Do While " in scripting ?
Loop
What describes an IPv6 address of :: 1 ?
Loopback
While troubleshooting a switch at the Dion Training offices , you believe that one of the ports on a switch is defective . To prove your hypothesis , which of the following tools should you use ?
Loopback plug
Dion Training is concerned with the possibility of employees accessing another user's workstation in secured areas without their permission . Which of the following would BEST be able to prevent this from happening ?
Require biometric identification for user logins
Dion Training just installed a file server in VLAN 101 and their user workstations in VLAN 102. The users are unable to access the new file server from their workstations . Which of the following devices needs to be installed to allow users in VLAN 102 to access the resources in VLAN 101 ?
Router
John is setting up 100 Windows 10 computers for a new corporate office . He wants to ensure that unauthorized applications are prevented from being installed during the bootup process . What feature should he ensure is enabled ?
Secure Boot
Which of the following types of networking hardware is used to create network infrastructures within the cloud ?
Software - defined networking
Which of the following cables supports both charging and data transfer with a non directional connector inserted into a port on the device ?
USB - C
Which of the following types of USB connections can support data rates of up to 480 Mbps ?
USB 2.0
You are troubleshooting a Windows 10 laptop that is infected with malware . You have already identified the type of malware on the laptop . What should you do NEXT ? ( Select THREE )
Update the anti - malware software Disable System Restore in Windows Disconnect the laptop from the network
A customer is complaining that their workstation is beginning to run slowly when many applications are opened simultaneously. Which of the following upgrades would you recommend to solve this problem?
Upgrade the system from 4 GB to 16 GB of RAM
You are connecting a laptop to a brand new digital high definition TV . Unfortunately , the laptop is a little outdated and only has an analog display output . Which of the following adapters could you use to convert the signal from analog to digital for use with the new television ?
VGA to DVI - D
Which of the following is the MOST dangerous type of threat when using virtualization ?
VM escape
Which of the following open - source remote access tools allows users to connect to their desktop remotely , see what is on their screen , and control it with their mouse and keyboard ?
VNC
Jason is out of town on a business trip and needs to access the share drive on his company's corporate network . Which of the following types of network connections should he use to access the share drive from his hotel room ?
VPN
Which of the following is the virtualization technology supported by most modern Intel processors ?
VT
You work as a PC Technician for a real estate company. The company has decided to use laptops instead of desktops in the office so that the real estate agents can easily take their laptops with them when they leave to show properties for sale. You want to create an easy solution for the agents to quickly connect an external monitor, keyboard, mouse, a wired network connection, and an additional hard drive for storage to the laptop whenever they come back into the office. Unfortunately, the laptops used by the agents don't have a built-in wired network connection. Which type of device should you choose to provide all the functionality above?
docking Station
Which of the following statements about an eSATA connection is correct ?
eSATA is used to add additional external storage devices
You are formatting a 4 TB external hard drive on your MacBook . The drive will be used to share files large video files between your MacBook and your friend's Windows 10 desktop . Which file format should you use ?
exFAT
Which command-line tool is used on a Windows system to erase all the data on a hard disk and ensure it is ready to accept new Windows files?
format/fs:NTFS
Which command - line tool on a Windows system is used to display the resulting set of policy settings that were enforced on a computer for a specified user when they logged on ?
gpresult
Which command - line tool and option on a Windows system is used to force a background refresh of all group policy settings on a system ?
gpupdate / force
Which of the following commands is used on a Linux system to search for lines that match a pattern within a file ?
grep
Which of the following synchronization methods does NOT work with Android devices ?
iTunes
Jason has just returned to his office after vacation and is attempting to access diontraining.com . He receives an error that he cannot connect to the website . He then tries to connect to the company's local intranet server , which he can connect to without any issues . Next , he pings the IP address for diontraining.com and gets a successful connection . Finally , he tries to ping diontraining.com by its domain name , and then he receives an error . Which of the following commands should Jason enter NEXT to try and resolve this issue
ipconfig / flushdns
What permissions would be represented by the octal 517?
r-x--xrwx
You are working as a service desk analyst . This morning , you have received multiple calls from users reporting that they cannot access websites from their work computers . You decide to troubleshoot the issue by opening up your command prompt on your Windows machine and running a program to determine where the network connectivity outage is occurring . This tool tests the end - to - end connection and reports on each hop found in the connection . Which tool should you use to determine if the issue is on the intranet portion of your corporate network or if it is occurring due to a problem with your ISP ?
tracert
A client reports that their workstation is continually crashing when using certain applications on their macOS system . The system will stop working and display a spinning rainbow pinwheel on the screen . Which of the following is the most likely cause of this error ?
Failure or corruption of the memory
Which of the following protocols operates over port 139 by default ?
NetBIOS
static IP address
A permanently assigned and unique IP address, used by hosts or servers
Whaling
A phishing attack that targets only wealthy individuals.
A customer is complaining that her laptop is too slow . You have thoroughly checked the device but cannot find anything wrong with it . Which of the following is the best thing to say NEXT ?
" Can you tell me more about the problem ? What do you mean by ' it is acting slow ' ? "
Which of the following DC voltages are not found within a printer when the laser printer converts AC power into DC power for use ?
-24 VDC
Your coworker is creating a script to run on a Windows server using PowerShell . Which of the following file formats should the script use ?
.ps1
A coworker is creating a file containing a script. You look over their shoulder and see "#!/bin/bash" as the first line in the file. Based on this, what type of file extension should this script use?
.sh
Which of the following file types are commonly used by network administrators to perform repetitive tasks using a Microsoft proprietary programming language ?
.vbs
A computer technician is configuring a NAS for a company to store their corporate data. The technician has installed two 1 TB hard drives operating at 7200 RPM in a RAID 1 configuration. How much usable storage space is contained in the NAS?
1 TB
Which cellular technology is compromised of HSPA + and EV - DO to provide higher data speeds than previous cellular data protocols ?
3G
Dion Training uses DHCP to assign private Class A IP addresses to its Windows 10 workstations . Which of the following IP addresses is a Class A address ?
10.5.34.15
Which of the following Wi - Fi channels in the 2.4 GHz frequency band are only supported in Europe and Japan due to government regulations ?
13
Which of the following ports are used by the NetBIOS protocol to share files and printers on a Windows network ? ( Select ANY that apply )
139
Which of the following ports is used by SNMP by default ?
161
Which of the following is an APIPA or link - local address ?
169.254.64.23
Which of the following is an example of a valid IPv4 address ?
192.168.1.254
Dion Training uses DHCP to assign private Class C IP addresses to its Windows 10 workstations . Which of the following IP addresses is a Class C address ?
192.168.3.5
What is the minimum amount of RAM needed to install Windows 10 on a 32 - bit system ?
1GB
What is the minimum processor required to install Windows 10 ( x86 ) on a device ?
1GHz single - core processor
The server administrators have asked you to open the default port on the firewall for a new DNS server . Which of the following ports should you set to ALLOW in the ACL ?
53
Your laptop currently has a 128 GB SSD installed and currently running out of internal storage space . You want to upgrade the workstation with more internal storage to store additional videos , photos , and backups . Still , you don't want to sacrifice data access speed for increased storage . Which of the following is the BEST storage solution to store more data while maintaining fast data access speeds ?
1TB SSD
( This is a simulated Performance - Based Question . On the real exam , you may be given a chart with numerous ports and protocols and be asked to drag and drop them to match the ports with the protocols . ) What ports do FTP and SFTP utilize ?
21 , 22
A network administrator needs to allow employees to upload files to a remote server securely. What port must be allowed through the firewall?
22
Which of the following ports should you block at the firewall if you want to prevent a remote login to a server from occurring ?
22
Which of the following type of hard disk drives would be installed in a low - end office desktop ?
5400 rpm
Your company's printer is displaying an error of " Replace cartridge 1. Filament is empty . " Based on this error , what kind of printer is your company using ?
3 - D
Your desktop computer is currently running out of internal storage space You want to upgrade the workstation with more internal storage to store additional videos , photos , and backups . Which of the following is the BEST storage solution to avoid having to expand again next year while still meeting your need to store more data ?
3 TB HDD
Which of the following backup rotation schemes requires at least one monthly full backup to be stored safely off-site?
3-2-1 Backup
Which of the following form factors of storage devices are NOT used in laptops?
3.5"
What is the minimum amount of storage space required to install Windows 10 (x64) on a device?
32 GB
Which of the following ports is used by LDAP by default ?
389
You are partitioning a 1 TB hard drive on a new workstation. The hard disk has been partitioned into four different partitions with 100 GB, 150 GB, 250 GB, and 500 GB. How many different file system types could you support on this 1 TB hard drive?
4
Which of the following ports is used by the Service Location Protocol when organizing and locating printers , databases , and other resources in a network ?
427
You just heard of a new ransomware attack that has been rapidly spreading across the internet that takes advantage of a vulnerability in the Windows SMB protocol . To protect your network until Microsoft releases a security update , you want to block the port for SMB at your firewall to prevent becoming a victim of this attack . Which of the following ports should you add to your blocklist ?
445
Jason is building a new gaming computer for his son . Jason has calculated that the required wattage needed is 420 watts to the video card and all of the other internal devices . Which of the following power supplies should Jason purchase to meet the minimum power requirements for this computer ?
525 W
Which of the following ports should you unblock at the firewall if your workstation cannot access http://www.diontraining.com but can access https://www.diontraining.com ?
80
Which of the following is an example of a valid IPv6 address ?
::1
gateway
A bridge between two networks.
TPM (Trusted Platform Module)
A chip on the motherboard used with software applications for security. It can be used with Windows BitLocker Drive Encryption to provide full-disk encryption and to monitor for system tampering.
Router
A device that transfers data from one network to another in an intelligent way
Your company received a large bill for file storage from your online cloud provider this month . Upon investigation , you noticed that one of your employees has uploaded over 1 TB of data to the service . What type of plan is your company utilizing ?
A metered plan
DHCP (Dynamic Host Configuration Protocol)
A network service that provides automatic assignment of IP addresses and other TCP /IP configuration information.
dynamic IP address
A temporarily assigned IP address usually provided by an ISP
During a disaster recovery , which of the following statements is true ?
A virtual machine has less downtime than a physical server
rogue VM (rogue virtual machine)
A virtual machine that has been installed without authorization.
Dion Training has just installed a new web server and created an A record for DionTraining.com. When users try entering www.DionTraining.com, though, they get an error. You tell their network administrator that the problem is because he forgot to add the appropriate DNS record to create an alias for www to the domain's root. Which type of DNS record should be added to fix this issue?
AAAA
Which file system type is used by default when installing macOS on a modern workstation ?
APFS
Jason recently purchases a wearable fitness tracker to count the number of steps he is taking each day . Which of the following technologies is used to determine how many steps he takes each day ?
Accelerometer
Dion Training wants to provide governance for how employees can utilize the corporate network, email, and laptops while working for the company. Within which of the following should this be documented?
Acceptable use policy
A network administrator has set up a firewall and set up only three allow rules so that traffic can be sent over ports 21 , 110 , and 25. Next , they added a final rule of deny any any " to the end of the ACL to minimize the attack surface and better secure the network . Unfortunately , now the administrator is receiving complaints from users that they cannot access any web pages using their URLs , such as DionTraining.com . Which of the following should the administrator do to correct this issue ?
Add a rule to the ACL to allow traffic on ports 80 and 53
A network engineer is designing an 802.11g wireless network that uses three wireless access points for complete coverage . Which of the following channel selections would result in the LEAST amount of interference between each access point ?
Adjacent access points should be assigned channels 1 , 6 , and 11 with a 20MHz channel width
An employee at Dion Training complains that their smartphone is broken . They state that it cannot connect to the internet , nor can it make or receive phone calls and text messages . You ask them to start up the music player on his phone , and it opens without any issues . It appears the common issue has to do with the device's network connectivity . Which of the following is MOST likely the problem with this smartphone ?
Airplane mode is enabled on the device
An employee at Dion Training complains that their smartphone is broken . They state . that it cannot connect to the internet , nor can it make or receive phone calls and text messages . You ask them to start up the music player on his phone , and it opens without any issues . It appears the common issue has to do with the device's network connectivity . Which of the following is MOST likely the problem with this smartphone ?
Airplane mode is enabled the device
You are configuring a SOHO network and only allowing specific IP addresses to access the network while blocking any IP addresses that are not on the list. Which of the following should be implemented?
Allow List
DKIM (domainKeys identified mail)
An authentication method that uses encryption to verify the domain name of an email's sender.
You have decided that you wanted to install a second operating system on your computer . After installing the OS and rebooting the computer , you see the " Operating System Not Found " error on your display . You verify that the boot.ini file is configured properly , but the error still appears . What is MOST likely causing this error ?
An incompatible partition is marked as active
Which of the following types of data should you transmit over TCP?
An order for $50,000 stock purchase
A customer has requested you install an external video card into their gaming PC. Which of the following tools should you utilize to protect the video card as you carry it from the storage room to your workbench?
Antistatic Bag
A user cannot change their iPad display from landscape to portrait when they are on the home screen . Which of the following is MOST likely the reason for this issue ?
Autorotate is disabled
Which mobile device strategy is most likely to introduce vulnerable devices to a corporate network ?
BYOD
A user has reported that their workstation is running slowly . You perform a reboot of their workstation and receive a S.M.A.R.T. error during the boot - up process Which of the following actions should you perform FIRST ?
Backup the hard drive
Your company wants to increase the security of its server room . Which TWO of the following should they install to protect the server room's contents ?
Badge reader Biometric lock
Which type of security measure is used to control access to an area by using retina scan ?
Biometric
Molly enjoys playing an online MMORPG each day after work . To access the game , she simply enters the website address and logins in to begin playing . Today , she tried to access the game from her laptop at work , but she couldn't launch the game . What is most likely causing the issue ?
Blocklisted by firewall
An employee at Dion Training complains that every time airplane mode is enabled on their laptop , their external mouse and headphones stop working . Which of the following technologies is being disabled by airplane mode and likely causing the issues experienced by this user ?
Bluetooth
On Saturdays, your best friend goes to the local farmer's market to sell his homemade craft root beer. He wants to add the ability to take credit card payments from customers on his mobile phone. Which of the following devices should he purchase and configure?
Bluetooth Card Reader
Which of the following physical security controls would be the most effective in preventing an attacker from driving a vehicle through the glass doors at the front of the organization's headquarters ?
Bollards
What is the name of the networking protocol used by macOS to find available printers on the network to use ?
Bonjour
Which of the following policies or plans would describe the access requirements for connecting a user's laptop to the corporate network?
Bring Your own device policy
A cybersecurity analyst notices that an attacker is trying to crack the WPS pin associated with a wireless printer . The device logs show that the attacker tried 00000000 , 00000001 , 00000002 and continued to increment by 1 number each time until they found the correct PIN of 13252342. Which of the following type of password cracking was being performed by the attacker ?
Brute - force
A technician at Dion Training is troubleshooting an issue with a workstation . The technician believes that the power supply needs to be replaced based on the symptoms they observed . Which of the following symptoms did the technician likely observe to lead them to this conclusion ?
Burning smell
Which of the following BEST describes how a DHCP reservation works ?
By matching a MAC address to an IP address within the DHCP scope
Which of the following BEST describes how a DHCP reservation works?
By matching a MAC address to an IP address within the DHCP scope
You connect a VOIP device on a user's desk and need to connect it to a PoE - enabled switch located in a communications closet about 150 feet ( approximately 50 meters ) away . Which of the following cables should you select to connect the VOIP device to the switch ?
CAT 6
Which of the following types of optical discs can only support storing up to 700 MB on a single piece of media ?
CD RW
Which of the following file system formatting types should be used with older recordable optical discs ?
CDFS
Which of the following cellular technologies was not widely used outside of the United States ?
CDMA
An employee's workstation will operate for a short period of time , but then it unexpectedly shuts down . When you check the workstation , you hear the hum of the cooling fans . What is most likely the issue ?
CPU overheated
Jason is printing out a copy of Dion Training's new logo on his color laser printer . When the logo is printed , the blue color does not appear to be the same as the one on the screen . Jason believes the issue is an incorrect chroma display between the monitor and the printer . Which of the following solutions would best fix this issue ?
Calibrate the monitor and printer to use the same color profile
Which of the following is true of a dedicated video card in a computer system ?
Can be upgraded or replaced
You have been asked to replace a cracked screen on a laptop . The replacement screen was delivered today , but it did not include any instructions for removal and replacement . You have been unable to find the repair information on the manufacturer's website . Which of the following is the BEST course of action for you to take when replacing the cracked screen ?
Carefully remove the laptop's cracked screen while documenting and labeling all of the screw locations and cables / connectors
Resource pooling
Cloud computing services to multiple customers that are hosted on shared physical resources and dynamically allocated to meet customer demand.
The accounting department has been relocated to a new area of the building, which is more than 70 meters away from the closest IDF. To comply with an SLA that requires that 10Gb speeds be provided, what type of media should be installed?
Cat 6a
You are troubleshooting an older wireless network that is running Wireless G ( 802.11g ) . This network appears to have a lot of collisions and interference . You look up the configuration on two of the three access points in the areas and see they are using Channel 1 and Channel 6. To prevent interference and ensure non - overlapping the channels , what channel should the third access point utilize ?
Channel 11
Which of the following data types would be used to store the user's middle initial ?
Character
Peter is attempting to print to his office printer , but nothing comes out . Yesterday , his printer was working just fine . Peter does not notice any errors on the taskbar's printer icon . Which of the following actions should Peter try FIRST to solve this issue ?
Check the status of the print server queue
Peter is attempting to print to his office printer, but nothing comes out. Yesterday, his printer was working just fine. Peter does not notice any errors on the taskbar's printer icon. Which of the following actions should Peter try FIRST to solve this issue?
Check the status of the printer server queue
You are installing a new projector in a customer's home theater room . After connecting the projector and powering it on , you notice some odd debris displayed on the screen . Which of the following should you do to correct this ?
Clean artifacts on the protective glass
A home user brought their Windows 10 laptop to the electronics store where you work . They claim their computer has become infected with malware . You begin troubleshooting the issue by first pressing the power button , and the laptop loads properly without any issues . When you open Microsoft Edge , you notice that multiple pop - ups appear almost immediately . Which of the following actions should you take NEXT ?
Clear the browser's cookies and history , enable the pop blocker , and scan the system for malware
A user is having an issue with a specific application on their Android device. The user works for DionTraining, and every employee has the exact same model of smartphone issued by the company. Whenever the user attempts to launch the application, the app fails and generates an error message. Which of the following should the technician attempt FIRST to solve this issue?
Clear the location application cache.
Samantha , a consultant , is working onsite at a large corporation's headquarters this week . She takes out her iPad and attempts to launch an application . She notices that the application will not launch , even though she is connected to the wireless network and has properly established internet connectivity . Which of the following should she do to fix this issue and allow the application to launch properly ?
Close all open applications , shut down the iPad , power on the iPad , then launch the app again
Dion Training wants to install a network cable to run a television signal between two buildings . Which of the following cable types should it utilize ?
Coaxial
A user wants to print 2 copies of a 3 - page report at once . The user would like the pages to come out of the printer in the order of pages 1 , 2 , 3 , 1 , 2 , 3 instead of pages 1 , 1 , 2 , 2 , 3 , 3. What printer setting should the user enable for this print job to achieve this result ?
Collate
You just rebooted your Windows 10 workstation , and the desktop's background picture looks strange . Upon closer examination , you notice that only a few hundred unique colors are being shown in the image . Which of the following settings should you reconfigure ?
Color depth
A programmer is writing a script to calculate the disk space needed to perform a daily backup . The programming wants to document his script so that other programmers can understand what his logic was when he wrote it . Which of the following should he use ?
Comment
What type of cloud model would allow the sharing of resources by multiple organizations to create a service that benefits all of its members ?
Community Cloud
You have just set up a Minecraft server on a spare computer within your network and want your friends to connect to it over the internet. What do you need to configure in your SOHO router to allow your friends to connect to the new Minecraft server you created?
Configure port forwarding
Your company uses a virtual desktop infrastructure ( VDI ) environment for employees to access their desktop applications . To allow employees access to the VDI environment , the company is installing thin clients in each employee's office . Which THREE of the following tasks must you first complete to install a thin client for a new employee ?
Connect the thin client to the network Install the necessary applications Install the latest security updates
You are attempting to build a new gaming workstation and have just finished installing the motherboard and the processor . You are about to begin installing two memory modules , and notice 4 DIMM sockets on the motherboard labeled 0 , 1 , 2 , and 3. Two of these are colored red , and two are colored blue . Which of the following should you do FIRST ?
Consult the motherboard's manual
Susan , a computer technician , received a complaint from a client about an issue with their laptop . Based on the symptoms observed , she believes that there is an issue with the laptop's memory . Which of the following symptoms was MOST likely observed during their troubleshooting ?
Continuous reboots
Which of the following should you use to remove any usernames and passwords that you no longer wish to store in Windows 10?
Credential Manager.
Which of the following cloud services should an organization choose in order to deliver virtual desktops to end - users over the Internet on a per - user license basis ?
DaaS
Which of the following components would require you to de - solder the old part from the laptop to install and solder in a new one ?
DC jack
You connected your laptop to a new wireless network and received an IP address automatically . Which of the following servers allowed this to occur ?
DHCP server
Which type of internet connection is terminated at a local switching center and requires a different media type between the switching center and the end customer ?
DSL
Jason's iPad only had 12% battery remaining at the end of the day, so he connected his iPad to the lightning cable and wall adapter last night before going to bed. In the morning, Jason tried to turn on the iPad, but it appeared to be completely powered down, and the battery was drained. Jason connected the lightning cable to his iPhone, and the iPhone began charging. Which of the following is MOST likely the reason that the iPad didn't charge overnight?
Defective charging port on the ipad
Whenever you reboot your domain controller , you notice it takes a very long time to boot up . As the server is booting , you hear noises that sound like a steady series of clicks coming from the hard drive . Which of the following is the BEST action to help speed up the boot time of the server ?
Defragment the hard drive
Your organization has recently suffered a data breach due to a server being exploited . As a part of the remediation efforts , the company wants to ensure that the default administrator password on each of the 1250 workstations on the network is changed . What is the easiest way to perform this password change requirement ?
Deploy a new group policy
Sagar is planning to patch a production system to correct a detected vulnerability during his most recent network vulnerability scan . What process should he follow to minimize the risk of a system failure while patching this vulnerability ?
Deploy the patch in a sandbox environment to test it before patching the production system
You are troubleshooting a computer that is not producing any sounds through its speakers . Which of the following tools should you use to troubleshoot this workstation ?
Device manager
Which of the following Control Panel sections would allow a technician to add or remove an external scanner from a Windows 10 computer ?
Devices and Printers
Which of the following types of backups only copies data modified since the last full backup ?
Differential
A customer recently purchased a touchscreen laptop to use for her schoolwork . It has been working well for about 3 weeks , but today she has brought it into your store for repair because it is not working properly . When she touches an icon on the screen , the program fails to load . You look over the laptop , and the screen appears be fully intact with no dark blobs or spider web cracks in the panel . You attempt to operate the laptop using the touchscreen , but it appears non - responsive to your touch . You can , however , click on the icons using the laptop's touchpad without any issues . Which of the following components MOST likely needs to be replaced ?
Digitizer
Which of the following parts is responsible for converting the analog signals created by your tapping or swiping the surface of a display to a binary signal that is understood by the underlying software?
Digitizer
The touch screen on your Windows 10 laptop is not working properly . You have been asked to troubleshoot the laptop . What should you check FIRST ?
Digitizer settings
A computer has been performing slowly . During your troubleshooting , you notice that the Task Manager shows the processor is utilizing 90-100 % of the system resources immediately after completing the boot - up process . Which of the following actions should you take ?
Disable any unneeded applications configure to automatically startup
You just installed an SSD into a laptop to increase the storage speed of the device . Which of the following should you configure to increase the lifespan of the newly installed SSD ?
Disable regularly scheduled defragmentation of the SSD
You have been asked to replace a computer's hard drive . Which of the following prevent an electrical hazard while working on the steps should you take FIRST to computer ?
Disconnect the power before servicing the computer
You have been asked to install a new hard drive in a Windows 10 system . You have already installed the hard drive and booted the system up . Which tool should you use to create the new partitions on the hard drive ?
Disk Management
Which of the tools should a technician NOT use with a solid - state device on a workstation ?
Disk defragmenter
A technician at Dion Training is troubleshooting an issue with a workstation . The technician believes that the motherboard needs to be replaced based on the symptoms they observed . Which of the following symptoms did the technician likely observe to lead them to this conclusion ?
Distended capacitors
Dion Training uses a large laser printer to print documents in its office . The laser printer has recently begun creating printouts that contain a double image or ghost image appearance to them . Jason just printed out a test page :
Drum
A user wants to print a large job on both the front and back sides of the paper. Which of the following settings should the technician advise the user to change in the printer settings?
Duplex
You are configuring a new client workstation on the network . Which type of IP address should you configure it with ?
Dynamic
Which of the following tools should you utilize to ensure you don't damage laptop's SSD while replacing it ?
ESD strap
Which of the following Control Panel sections would a technician use to configure a Windows 10 computer to use Narrator mode to read aloud the list of files that appear on the screen to the user?
Ease of Access
Jonathan's father is visually impaired and is having difficulty seeing some of the items on his Windows 10 laptop. Which of the following Control Panel sections would a technician use to configure the Magnifier feature so that his father can zoom in on the different parts of the screen and see them easier?
Ease of access
Two weeks ago , David's computer was infected with a virus . A technician performed the malware removal process on the machine , removed the infection from the system , update the system's software , and closed the trouble ticket . Now , many of the symptoms have returned on David's computer . Which of the following steps of the malware removal procedure did the technician MOST likely forget to perform as part of the original remediation
Educate the end - user about how to avoid malware in the future
An employee at Dion Consulting is configuring their Android smartphone to synchronize their email with their corporate Office 365 account. What type of credentials will the employee need?
Email and Password
A computer technician tries to determine if a computer with an Intel i7 processor has virtualization enabled to run a second operating system within VirtualBox . Which of the following should be checked to determine if the system can run a virtual machine ?
Enable virtualization within the BIOS
Johnny is trying to download a file from a remote FTP server but keeps receiving an error that a connection cannot be opened . Which of the following should you do FIRST to resolve the problem
Ensure that port 20 is open
You are setting up a projector and a laptop for a big presentation in the Dion Training conference room . You start up the presentation software and mirror the laptop's display to the projector . The image on the screen from the projector is flickering intermittently , but the image on the laptop's display is working with no issues . You attempt to change the laptop's resolution to a lower setting and a higher setting , but still , the projector's flickering persists . Which of the following steps should you attempt NEXT ?
Ensure the display cable is securely connected to both the laptop and the projector
What does the command " shutdown / h " do on a Windows workstation ?
Enter hibernation mode
Dion Training is building a new computer for its video editor to use . The new computer will use an octa - core Intel processor , 3 TB of DDR4 memory , and a RAID with two 4 TB SSDs for optimal performance . Which of the following editions of Windows 10 would support all of this computer's memory properly ?
Enterprise
What is the simplest and most cost-efficient way to allow other network users to access a printer if the printer does not have an RJ-45 or WiFi adapter available?
Establish A print share on the local host
Users are complaining that they are unable to connect to the wireless network when seated in the breakroom . You are troubleshooting the issue and have questioned the employees in the area about the issue . You have determined that it was working properly yesterday , but this morning it stopped working . You also determined that there was a power outage earlier this morning for about 10 minutes . After gathering this information and identifying the symptoms of the problem , what should you do NEXT according to the network troubleshooting methodology ?
Establish a theory of probable cause
Dion Training has configured Windows Defender Firewall on all of its corporate Windows 10 laptops . When connected to a public network , the firewall has been configured to allow only inbound connections that match an existing rule and to only allow outbound connections that do match an existing rule to achieve the highest level of security . What type of security posture has Dion Training implemented ?
Explicit allow for inbound , explicit allow for outbound
You have just installed a second monitor for a bookkeeper's workstation so they can stretch their spreadsheets across both monitors . This would essentially let them use the two monitors as one combined larger monitor . Which of the following settings should you configure ?
Extended mode
You want to boot from a removable USB device to troubleshoot your Windows 10 laptop . During your rebooting of the machine , which key should you press to enter the boot order menu ?
F12
An Android user recently cracked their screen and had it replaced . If they are in a dark room , the phone works fine . If the user enters a room with normal lights on , then the phone's display is dim and hard to read . What is MOST likely the problem ?
Faulty ambient light sensor
You have been asked to install a network cable inside a conduit placed underground and connected to two buildings located about 1 KM apart. Which of the following cable types should you choose?
Fiber
Madison is trying to open up her anti - malware solution to run a full system scan because she suspects her computer has become infected . When she attempts to run the tool , an error of " Access denied " is received . What security issue is MOST likely occurring ?
File permission change
You are trying to copy a 4.7 GB file from your Windows laptop to an external hard drive using USB 3. The external hard drive is formatted with FAT32 . Every time you attempt this copy , you receive an error . What is MOST likely the issue ?
Files over 4 GB cannot be stored on a FAT32 formatted drive
Elizabeth was replacing a client's security device that protects their screened subnet . The client has an application that allows external users to access the application remotely . After replacing the devices , the external users cannot connect remotely to the application anymore . Which of the following devices was MOST likely misconfigured and is now causing a problem ?
Firewall
What network device uses ACLs to prevent unauthorized access into company systems ?
Firewall
Which of the following types of software CANNOT be updated via the Windows Update program ?
Firmware updates
The large multi-function network printer has recently begun to print pages that appear to have a dust-like coating when handled by the users. Which of the following components should be replaced based on this description?
Fuser
Which of the following describes the IP address of a router to which packets destined for a remote network should be sent by default?
Gateway
Which of the following backup rotation schemes uses a three-tiered approach to ensure at least one monthly full backup is conducted?
Grandfather-father-son
You want to build a new gaming computer but intend to reuse as many of the parts as possible from your old computer . You have determined that the motherboard and the case will be reused , and you will purchase a new graphics card , sound card , network interface card , and a USB 3.0 expansion card to increase your system's overall speed and performance . You are a bit worried that your old computer's power supply may not be able to support all of these new expansion cards . Which of the following cards is MOST likely to consume the most power during operations you to purchase a new power supply to support it ?
Graphics card
Which of the following is a connection - oriented protocol that utilizes TCP ?
HTTPS
A client has a workstation with a RAID 5 configuration and reports that slower than normal performance occurs when reading / writing files to the RAID . You run a diagnostic program against the RAID , and the system passes all of the diagnostic tests without any issues . While you are running the tests , though , you heard clicking noises coming from the RAID . Which of the following is the MOST likely cause of the slow performance being experienced by the client ?
Hard drive
Jason's new iPhone has locked up , and the touchscreen is unresponsive . He tries to tap the screen , press the buttons , and still , nothing happens . What should he do next ?
Hold down power and volume down buttons simultaneously for 10 seconds , then slide to power off
Jason is building a new workstation for his son to utilize when writing reports for school . The new computer will have an Intel x86 processor , 3 GB of memory , and a 256 GB SSD . Which of the following editions of Windows 10 would support this workstation at the lowest cost ?
Home
Which edition of Windows 10 does not have the group policy editor enabled?
Home
Which version of Windows 10 does NOT support joining a domain or using Group Policy management?
Home
Jason is teaching a CompTIA course at a large company , but they do not allow non employees to connect to their network . Since Jason needs the Internet for an in class demonstration , he connects his laptop to his iPhone over Wi - Fi and essentially connects to the Internet using the smartphone as a modem . Which of the following terms best describes this configuration ?
Hotspot
our boss is looking for a recommendation for a cloud solution that will only allow for both onsite systems and cloud services to work together seamlessly. What type of cloud model should you recommend?
Hybrid Cloud
A computer technician is building a server that will run multiple virtual machines simultaneously . Which CPU technology should be selected so that the processor can utilize two logical cores ?
Hyperthreading
You are installing Windows 2019 on a rack - mounted server and hosting multiple virtual machines within the physical server . You just finished the installation and now want to begin creating and provisioning the virtual machines . Which of the following should you utilize to allow you to create and provision virtual machines ?
Hypervisor
You have been asked to fix an old computer whose CD - ROM has stopped working . The CD - ROM drive is using a 40 - pin ribbon cable , and you suspect the cable is defective . Which cable should you buy to replace the cable ?
IDE
You have been asked to set up the corporate email on several mobile devices for Dion Training's employees . The employees will use their mobile devices to check their email when out of the office , but they will also need to check their email from their desktop computers . Which of the following mail protocols should you configure to allow the employees to receive their mail and maintain the read / unread status across all of their devices ?
IMAP
Which of the following metrics should you consider to compare the performance of an SSD or HDD ?
IOPS
You are trying to select the best device to install to proactively stop outside attackers from reaching your internal network . Which of the following devices would be the BEST for you to select ?
IPS
Dion Training has recently installed a new VoIP telephone service in their offices . The employees are now complaining that their phone calls are being dropped during the middle of their conversations . The company has a single 48 - port gigabit ethernet layer 3 switch that supports their desktops , laptops , and VoIP devices . Which of the following should the company do to prevent VoIP calls from dropping ?
Implement QoS
subnet mask
In IPv4 addressing, a 32-bit number that, when combined with a device's IP address, indicates what kind of subnet the device belongs to.
You are working at the service desk when a customer calls up and complains that their laptop's monitor looks strange . When pressed for further details , they state that there are black bars on the left and right sides of the screen and that the image appears squashed and distorted . What is MOST likely the cause of this issue ?
Incorrect display resolution
Jason booted up a Windows 10 laptop and noticed that the icon appeared very large the image appeared blurry . What is the most LIKELY cause of these issues ?
Incorrect resolution
A user is complaining about slow data speeds when they are at home in a large apartment building . The user uses Wi - Fi when they get home , and the device works fine on other wireless networks they connect to . Which of the following actions should the user take to increase their data speeds ?
Increase the Wi - Fi signal being transmitted by their WAP
You are working as a technician for a college. One of the professors has submitted a trouble ticket stating that the projector connected to the workstation in his classroom is too dim. You look at the image being projected on the wall and notice it is dim, but the image appears to be displayed clearly and correctly. What is the FIRST thing you should do to make the image brighter?
Increase the contrast on the projector
You work as a computer technician for a production company that travels worldwide while filming and editing music videos . Due to the nature of video editing , you will be building a video production workstation for the company that will have the maximum amount of RAM , an 8 - core CPU , a dedicated GPU , and a redundant array of solid - state devices for storage . You are now determining which power supply to install in the system . What is the MOST important characteristic to consider when choosing a power supply ?
Input voltage
While investigating a data breach, you discover that the account credentials used belonged to an employee who was fired several months ago for misusing company IT systems. The IT department never deactivated the employee's account upon their termination. Which of the following categories would this breach be classified as?
Insider Threat
A corporate workstation was recently infected with malware . The malware was able to access the workstation's credential store and steal all the usernames and passwords from the machine . Then , the malware began to infect other workstations on the network using the usernames and passwords it stole from the first workstation The IT Director has directed its IT staff to develop a plan to prevent this issue from occurring again . Which of the following would BEST prevent this from reoccurring ?
Install an anti - virus or anti - malware solution that uses heuristic analysis
Another technician tells you that they are PXE booting a computer . What is the technician MOST likely doing with the computer ?
Installing an image to the computer over the network
Which of the following data types would be used to store the number 21 ?
Integers
A network technician connects three temporary office trailers with a point - to multipoint microwave radio solution in a wooded area . The microwave radios are up , and the network technician can ping network devices in all of the office trailers . However , users are complaining that they are experiencing sporadic connectivity . What is the MOST likely cause of this issue ?
Interference
Which of the following network configurations on a virtual machine are used to prevent the VM from accessing the internet , but still allow it to communicate with other VMs on the host and the host itself ?
Internal
You are building a virtualization environment to host several secured Linux distributions as VMs . The VMs need to have access to the local corporate network and communicate with the host operating system , the other VMs , and the internal network clients . Still , they should not have access to the internet . Which of the following types of network connections should you configure for each VM ?
Internal
Jason's laptop display appears to be extremely dim . He set the brightness to the highest level and attempted to adjust the control , but the image still appears extremely dim . Jason notices that if he points his smartphone's flashlight at the screen , then he can see the image better . Which of the following components on the laptop should he replace to fix this issue ?
Inverter
A home user brought their Windows 10 laptop to the electronics store where you work because they suspect it has a malware infection . Which of the following actions should you perform FIRST ?
Investigate malware symptoms
Which of the following MacOS features is used to manage passwords cached by the OS and is the equivalent of the Credential Manager in Windows?
Keychain
Your company recently downloaded and installed the latest audio card driver for all of its workstations. Now, several users have had their usernames and passwords for several websites compromised. You believe the two issues are related. If they are, which of the following was MOST likely contained in the audio card driver file that was installed?
Keylogger
The projector in the Dion Training conference room is creating a distorted image when in use. The technician measures the top of the screen at 72" wide and the bottom of the screen at only 66" wide. The technician checks the projector's resolution and the resolution in the operating system's display settings. They notice that they are both set correctly to HDTV (1920 x 1080) mode. Which of the following settings on the project should the technician adjust to fix this distortion?
Keystone
Which of the following types of laptop displays would utilize a fluorescent backlight to illuminate the image?
LCD
Dion Training just released a new corporate policy that dictates all access to network resources will be controlled based on the user's job functions and tasks within the organization. For example, only people working in Human Resources can access employee records, and only the people working in finance can access customer payment histories. Which of the following security concepts is BEST described by this new policy?
Least Privilege
A new corporate policy dictates that all access to network resources will be controlled based on the user's job functions and tasks within the organization . For example , only people working in Human Resources can access employee records , and only the people working in finance can access customer payment histories Which of the following security concepts is BEST described by this new policy ?
Least privilege
Which of the following cables was a proprietary cable used in many iPhones and iPads ?
Lightning
You are configuring a SOHO network for a small coffee shop . They have found that certain customers will buy a single coffee cup and then sit at the coffee shop all day to use the WiFi . The owner has asked you to block this customer's laptop from connecting by placing it on a blocklist . Which of the following configurations would you use to blocklist this customer's device based on its unique hardware identifier ?
MAC filtering
You and your friends are hanging out in a bar downtown and notice that the entire area around the bar has a great wireless network called " Downtown Metro . " This wireless network was built by the city and currently covers about 5 square blocks of the downtown area . What type of network best classifies this wireless network ?
MAN
You work for the city's Department of Motor Vehicles ( DMV ) . There are five DMV locations spread out across the city that you have been asked to connect with a network . You have created a list of requirements for this network , including that it must be wired and support at least 1 Gbps of bandwidth . Which of the following network types would MOST likely be used for the DMV to connect their internal networks across the city securely ?
MAN
Dion Training has created a custom corporate application for its employees to access its student information database . This application is not found in the public App Store and must be installed directly on the device by one of the Dion Training system administrators . Which of the following technologies should the administrator use to install a profile with their security credentials and this custom application on an employee's iPhone ?
MDM
Dion Training utilizes a strong authentication model for all of its internal services. If an employee needs to access one of the company's internal applications, they use their username, a password, and a one-time code texted to their smartphone to log in. Which of the following types of authentication is this known as?
MFA
Which of the following tools in Windows 10 allows a technician to add different utilities, such as disk management, computer management, performance monitor, print management, and others to create a modular and customized tool kit for the technician to utilize?
MMC
An employee's inbox is now filled with unwanted emails after their email password had been compromised last week . You helped them reset their password and regain access to their account . Many of the emails are coming from different email addresses such as @ yahoo.com , @ gmail.com , and @ hotmail.com . Which of the following actions should the user take to help reduce the amount of spam they receive ?
Mark each email as spam or junk
What type of cloud service bills consumers based on the actual usage of the service and may charge different prices based on the time of day it was utilized?
Metered Services
Windows file servers commonly hold sensitive files, databases, passwords, and more. What common vulnerability is usually used against a Windows file server to expose sensitive files, databases, and passwords?
Missing Patches
Which of the following MacOS features allows you to use multiple desktops or spaces on a single system ?
Mission Control
You want to build a virtualization workstation that will be used to run four different server operating systems simultaneously to create a test lab environment. Each guest operating system only requires 20 GB of storage on the host workstation. Which of the following is the MOST important piece of hardware needed for this system to run efficiently?
Multi-Core processor
Dion Training has asked you to verify that a server rack has been properly installed and grounded. Which tool should you utilize to verify that the server rack is properly grounded?
Multimeter
A new smartphone supports users' ability to transfer a photograph by simply placing their phones near each other and "tapping" the two phones together. What type of technology does this most likely rely on?
NFC
Both Apple and Samsung have released their own version of contactless mobile payment solutions . For example , Apple Pay allows users to place their iPhone or Apple Watch within an inch of a credit card machine at a store to make a payment . Which of the following wireless technologies do these types of payment systems rely upon ?
NFC
Which of the following technologies would allow your laptop to share content with a mobile device wirelessly using touchless transfer ?
NFC
Which of the following types of networking hardware is installed in a computer or server to connect to an ethernet switch using a CAT 6 cable?
Network Interface Card
Eleanor, a user, contacts the help desk to report that her workstation will not boot up this morning. The help desk technician verifies that the workstation's memory, power supply, and monitor function properly. The technician believes that the hard drive is not recognized by the system based on an error message displayed on the screen. Which of the following error messages was being displayed?
No Boot device available
Tamera was responding to a complaint that one of the employees is having problems with the wired network connection on their laptop . She investigated the issue to see why it will not connect to the network . Tamera looked at the indicator lights , but she doesn't see the blinking she expected to view . Instead , the light is steady . What is MOST likely the issue ?
No network activity
You are working as a file server administrator . You are backing up the files on the server when you observe numerous inappropriate photos and videos stored on the corporate share drive by the user jsmith . These files are clearly in violation of the company's AUP . What should you do FIRST ?
Notify your immediate supervisor
A computer technician is replacing a failed power supply in a customer's gaming workstation that contains multiple hard drives and a dedicated graphics card . Which of the following are the two most important things for the technician to consider when selecting a power supply replacement for this system ? ( Select TWO )
Number and type of connectors ✔Wattage rating
Dion Consulting Group is working with a new laptop manufacturer . The manufacturer wants to create the thinnest and lightest laptops in the world . To do this , they need to choose the right technology for their displays . Which technology should Dion Consulting recommend to allow for the thinnest laptop displays ?
OLED
Which type of antivirus scan provides the best protection for a typical home user ?
On - access scans
Which cloud computing concept allows users to store files on a cloud - based server when necessary and copy that data from the cloud , and put it back on the device when space once again becomes available on the device ?
On - demand
Your boss is looking for a recommendation for a backup solution that can backup non - sensitive data in the most cost - efficient way . The company already has an Office 365 subscription for each employee . The employees should be able to backup and access their data from anywhere using their laptops , smartphones , or tablets . Which of the following solutions should you recommend ?
OneDrive
A user has asked you for a recommendation on which word processing software they should install . There are four different software packages they are considering , and each uses a different licensing type . The user states they do not want to pay for the software . Which of the following would MOST likely be the best option for them ?
Open - source
You are building a Desktop PC for a newly hired employee at Dion Training . The computer's motherboard doesn't have a wireless network adapter integrated into it , so you need to purchase an expansion card to provide this functionality . Which of the following motherboard connections will most likely be used to connect the wireless network adapter card ?
PCIe x1
What type of expansion bus technology uses lanes with point - to - point communication paths between two components on the motherboard ?
PCle
You have decided to have DNA genetic testing and analysis performed to determine your exact ancestry composition and possibly find some lost relatives through their database . Which of the following types of data should this be classified ?
PHI
You have been asked to set up the email on a corporate laptop . The employees of Dion Training are only allowed to receive their email on one device . The email should be removed from the server's mailbox whenever the client connects to the server to download the messages . Which of the following mail protocols should you configure to allow an employee to receive their mail on their laptop and meet these requirements ?
POP3
Jack has asked you for a recommendation on which word processing software they should install . There are four different software packages they are considering , and each uses a different licensing type . Jack states he wants to get a copy of Microsoft Word so their son can create reports for school . Which of the following would MOST likely be the best option for them ?
Personal
Which of the following is used when a CDMA smartphone attempts to connect to the cellular network while traveling? (Select ANY that apply)
PRL & PRI
What type of cloud service would provide you with a complete development and deployment environment in the cloud for you to create customized cloud - based apps ?
PaaS
A company has had several virus infections over the past few months. The root cause was determined to be known vulnerabilities in the software applications in use by the company. What should an administrator implement to prevent future outbreaks?
Patch Management
Which of the following devices is installed in a communication closet to connect network wall jacks to a network switch using pre-wired RJ-45 ports?
Patch Panel
Tim , a help desk technician , receives a call from a frantic executive who states that their company - issued smartphone was stolen during their lunch meeting with a rival company's executive . Tim quickly checks the MDM administration tool and identifies that the user's smartphone is still communicating with the MDM , and displays its location on a map . What should Tim do next to ensure the stolen device's data remains confidential and inaccessible to the thief ?
Perform a remote wipe of the device
You are troubleshooting a computer that is operating slowly . Which of the following tools should you use to troubleshoot this workstation ?
Performance monitor
Several users have contacted the help desk to report that they received an email from a well - known bank stating that their accounts have been compromised and they need to " click here " to reset their banking password . Some of these users are not even customers of this particular bank , though . Which of the following best describes this type of attack ?
Phishing
A penetration tester sends an email out to 100,000 random email addresses. In the email the attacker sent, it claims that "Your Bank of America account is locked out. Please click here to reset your password." Which of the following attack types is being used?
Phising
You have submitted an RFC to install a security patch on all of your company's Windows 2019 servers during the weekly maintenance window . Which of the following change request documents would describe how the installation of the change will be performed during this maintenance window ?
Plan
Which of the following locations are you likely to find the antenna wires located within a laptop or mobile device ?
Positioned around the display panel
What is the name of the printer concept that is used a page description language that produces higher quality outputs at the expense of speed ?
PostScript
You are troubleshooting a computer that will not boot . You do not hear anything when you attempt to boot the computer , but you smell something that reminds you of burning plastic . Which of the following tools should you use to diagnose the problem with this computer ?
Power supply tester
Your company is concerned about the possibility of power fluctuations that may occur and cause a small increase in the input power to their server room . What condition is this known as ?
Power surge
When using an MBR , which of the following types of partitions can only have up to four partitions ?
Primary
Your boss is looking for a recommendation for a cloud solution that will only allow your company's employees to use the service while preventing anyone else from accessing it . What type of cloud model would you recommend to ensure the contents are best secured from those outside your company ?
Private Cloud
Jason is working in Microsoft Word, but the application appears to have become frozen and unresponsive. Which of the following features in the Task Manager should he use to terminate the unresponsive program?
Processes
This is a simulated PBQ . If you had this question on the real exam , you would be asked to drag - and - drop the steps into their sequential order . ) Which of the following sequence of events properly identifies the steps of a laser printer's imaging process ?
Processing , charging , exposing , developing , transferring , fusing , and cleaning
Which mitigation provides the best return on investment by mitigating the most vulnerable attack vector in an enterprise network ?
Provide end - user awareness training for office staff
Which type of authentication method is commonly used with physical access control systems and relies upon RFID devices embedded into a token ?
Proximity cards
Which of the following devices should be installed as an intermediary between your clients and the web servers they want to connect to make an HTTP request from the client, check it, and then forward it to its destination?
Proxy Server
You are working as a network technician and need to create several Cat 5e network cables to run between different computers and the network jacks on the wall. The connections between the switch, the patch panel, and the wall jacks have already been installed and tested. Which of the following tools would NOT be necessary to complete this task?
Punchdown Tool
Your office has a legacy wide - format printer that must be connected to your network . The connection on the printer is an older DB - 9 serial connection . What is the BEST option for connecting this legacy device to your corporate network ?
Purchase an RS - 232 to RJ - 45 adapter so that you can connect it to the network
Jason's son has broken the RJ - 45 port of his laptop by sticking clay into it , and there are no wireless networks available in his office building . The manufacturer of the laptop said the port cannot be replaced for at least a week . Which of the following would be the MOST appropriate workaround to get the laptop connected to the wired network at Dion Training's office quickly ?
Purchase and use a USB to RJ - 45 adapter
Jason has an old 2017 Dell Laptop that he uses to connect to his office network while traveling. The computer is slow and is running Windows 7. The laptop's screen was recently cracked and needs replacement. Jason brings the laptop to the computer store you work at and asks for your assistance. Which of the following do you recommend?
Purchase the new laptop as the cost to repair might be more than a new laptop.
You have submitted an RFC to install a security patch on all of your company's Windows 2019 servers during the weekly maintenance window . Which of the following change request documents would describe why the change will be installed during this maintenance window ?
Purpose
A computer technician is configuring a NAS for a company to store their corporate data . The technician has only two hard drives available for use and needs to ensure that the data's fault tolerance and redundancy . Which of the following would be is the best configuration to implement ?
RAID 1
Which RAID solution will provide the BEST speed and redundancy for a backup and disaster recovery server ?
RAID 10
What RAID level requires at least three hard disks to operate?
RAID 5
Which of the following protocols operates over port 3389 by default ?
RDP
Which of the following types of connectors are used to terminate a CAT 5e network cable ?
RJ - 45
Dion Training has asked you to consult on the installation of their new file server. The current server consists of a RAID 5 array with three 1 TB 7200 RPM hard disk drives. Due to the increased reliance on the new file server, you have been asked to recommend a RAID solution that will help ensure there is no unscheduled downtime, no data loss, and increase speed/performance over the current file server. Based on these requirements, which of the following RAID solutions should you recommend?
Raid 10
A hospital's file server has become infected with malware . The files on the server all appear to be encrypted and cannot be opened . The network administrator receives an email from the attacker asking for 20 bitcoin in exchange for the decryption key . Which type of malware MOST likely infected these computers ?
Ransomware
Which of the following is a security concern with using a cloud service provider and could result in a data breach caused by data remnants ?
Rapid elasticity
You are working as part of the server team for an online retail store. Due to the upcoming holidays, your boss is worried that the current servers may not be able to handle the increased demand during a big sale. Which of the following cloud computing concepts can quickly allow services to scale upward during busy periods and scale down during slower periods based on the changing user demand?
Rapid elasticity
Jason , a computer technician , is troubleshooting a motherboard . He has determined that the motherboard needs to be replaced in the laptop . Which of the following next step should be performed next ? ( Choose TWO )
Read owners ' manual for procedures and steps to avoid breaking the warranty Documentation of all screws and locations
You have been assigned a trouble ticket for a workstation that is unable to boot. When you arrive at the workstation, you recognize an error message on the screen that reads, "Error loading operating system, BOOTMGR is missing, Press Ctrl+Alt+Del to restart." Which of the following actions should you take first?
Reboot the computer into the Windows 10 repair console and enter "Bootrec /fixmbr" at the command prompt
Your friend just gave you his old laptop . Whenever you turn on the laptop , though , a blank screen appears and asks you to enter an administrative password before the computer attempts to boot up . Unfortunately , your friend never gave you the password for this laptop . Which of the following actions should you take to resolve this issue and get past this password screen ?
Remove the CMOS battery , wait a few minutes , reinsert the battery , then power on the laptop
You are working as a laptop repair technician. You just received a laptop that was reported to have a glass of water spilled on it. You want to examine the components in the laptop to begin troubleshooting it. What are the first steps you should take as part of your troubleshooting process?
Remove the external casing of the laptop and document the screw locations
Samuel's computer is taking a very long time to boot up , and he has asked for your help speeding it up . Which TWO of the following actions should you perform to BEST resolve this issue with the least amount of expense ?
Remove unnecessary applications from startup Defragment the hard drive
A home user brought their Windows 10 laptop to the electronics store where you work because they suspect it has a malware infection. You are in the process of remediating the infected system. Which of the following actions should you be performing?
Remove, Quarantine, or Erase the infected files.
The video editor at Dion Training is having issues with her workstation . The workstation is running Windows 10 and is failing to boot up properly . A technician wants to replace the existing operating system files with a new copy of the same version . The technician has been told to ensure the user's data and applications are not modified or deleted during the upgrade or installation . Which types of upgrades or installations should the technician use ?
Repair installation
You are troubleshooting a workstation for a customer . The workstation will not boot . When it is powered on , an error message of " OS not found " is displayed on the screen . What is the MOST likely solution to fix this error ?
Repair the GPT
A customer contacts the service desk because their laptop will not power on when plugged in , and the battery is dead . The service desk replaces its battery , connects it to a different power adapter , and the laptop works all day until the battery runs out Now , the laptop won't turn on , and the battery won't charge . Which of the following do you recommend to solve this issue ?
Replace the DC jack
You recently built a new gaming PC for a customer . The system has an octa - core 64 bit processor , 32 GB of DDR4 RAM , 1 TB SSD , a PCI x16 video card with 8 GB of RAM , and Windows 10 Pro ( x86 ) installed . When you turn on the system , you notice that Windows only recognizes 3.5 GB of RAM . Which component should be upgraded to correct this issue ?
Replace the OS with Windows 10 Pro ( x64 ) edition
Dion Security Group has established a Security Operations Center ( SOC ) that operates 24/7 . They have several 65 " plasma TVs at the front of the room that are used as computer displays to show open tickets . You turned off the televisions to clean the screens and noticed that the company logo is still visible in each of the screens ' upper left corners . Which of the following should you do to correct this ?
Replace the plasma TVs
A customer is complaining that their printer has begun to fade. While questioning the customer, you found out that they bought the laser printer about 11 months ago, have never performed any maintenance, and have only added more paper to it when it runs out. When checking the page counter, you identified that they had printed over 3,000 pages. Which of the following is MOST likely the cause of the fading?
Replace the toner cartridge
Susan is installing several updates on a Windows computer . Nine of the updates were installed without any issues , but one update produced an error and failed to install . Susan restarts the computer as part of the troubleshooting process , and the computer automatically attempts to install the failed update again . Again , the update fails to install . What should Susan do NEXT ?
Research the error number for the failed update and determine if there is a known issue with this update
Which button on a desktop computer begins a reboot of the computer without power being removed from the computer's components?
Reset
You have just installed a second monitor for a salesperson's workstation . The user wants to clone the display so that both monitors show the exact same image . This will allow them to see one of the displays while their customer sees the other from across their desk . When you connect the second monitor and clone the display , the second monitor displays text twice as large as the other monitor . Which of the following settings should you configure ?
Resolution
Which of the following virtualization concepts refers to a VM's ability to have memory allocated for its use ?
Resource pooling
Which of the following requirements should you consider when selecting the type of processors , storage , and RAM to utilize in a virtualization environment ?
Resource requirements
USB Type-C (connector)
Reversible USB type cable that supports USB Super- Speed+ USB 3.1 with a top speed of 10 Gbps.
Which of the following is a security concern when dealing with virtual machines?
Rogue VM
A macOS user is browsing the internet in Google Chrome when they see a notification that says , " Windows Enterprise Defender : Your computer is infected with a virus , please click here to remove it ! " What type of threat is this user experiencing ?
Rogue anti - virus
A web server has a planned firmware upgrade for Saturday evening. During the upgrade, the power to the building is lost, and the firmware upgrade fails. Which of the following plans should be implemented to revert to the most recent working version of the firmware on the webserver?
Rollback Plan
You are a member of a project team contracted to install twenty new wireless access points ( WAPs ) for a college campus . Your team has already determined the locations for the new WAPs and notated them in the physical and logical network diagrams . Your team is still finalizing the change request documents for the installation . The project cannot move forward with the installation until the change request is finalized and approved . Which of the following is the MOST important thing to add to the scope of work and change request before its approval ?
Rollback plan
You have just updated the graphics card's driver to the latest version. After installation, the Windows workstation crashes and reports an error code. You attempt to reboot the workstation, but it fails again. You decide to reboot the workstation into Safe Mode. What should you do NEXT?
Rollback the graphics driver
Which type of cloud service provides users with an end-to-end application solution for a recurring monthly or yearly fee?
SAAS
Dion Training wants to implement a new wireless network using WPA3 in their offices . Which of the following features of WPA3 is used to provide a password based authentication using the dragonfly handshake instead of the older WPA 4 way handshake ?
SAE
A technician is building a new computer for Dion Training. The technician installs the motherboard, processor, memory, hard drives, and case fans, then they attempt to connect the cables to the appropriate connections. When the technician powers on the system, the fans spin, the motherboard's LEDs light up, and the computer completes its POST. Unfortunately, the monitor displays a "bootable device not found" error. Which of the following did the technician likely forget to connect to the motherboard?
SATA 15-pin power cable
You have been asked to set up the corporate email on several mobile devices for Dion Training's employees . The employees will use their mobile devices to send their emails when out of the office . Which of the following mail protocols should you configure to allow the employees to send their mail ?
SMTP
Tim's laptop was recently upgraded to Windows 11 but is now running more slowly due to the increased memory requirements . He has decided to install some additional RAM to speed up the laptop . Which of the following should he install ?
SODIMM
You are troubleshooting a memory issue on a customer's laptop and have determined that the memory module needs to be replaced. You walk into the storage room to select a memory module to use as a replacement. Which of the following choices would be the MOST LIKELY choice for you to select for use on the laptop?
SODIMM
Which of the following would a technician use when trying to find the exact steps required to install a custom software package within their organization ?
SOP
Which of the following is a connection - oriented protocol that utilizes TCP ?
SSH
Which of the following remote access protocols should you use to connect to a Linux server securely over the internet ?
SSH
Tom is running some new Cat 5e cabling in an office building to connect a few offices . The ceiling is constructed as a drop ceiling with fluorescent lights and does not have any cable trays . Due to the proximity of the fluorescent lights to the cable being run , what type of CAT 5e cable should be run ?
STP
What type of network cable should be used to prevent crosstalk ?
STP
What type of cloud service would allow you to provide a cloud-based application to your employees using their smartphones?
SaaS
Which cloud computing concept is BEST described as focusing on the replacement of applications and programs on a customer's workstation with cloud - based resources
SaaS
You have submitted an RFC to install a security patch on some of your company's Windows 2019 servers during the weekly maintenance window. Which of the following change request documents would describe which servers will receive the patch during this maintenance window?
Scope
Jason's company issued him an old 2018 laptop with an internal hardware security key that he uses to connect to his office network over a VPN while traveling . Without this laptop , Jason cannot access his company's internal servers , email , or share drive files . The Windows 10 laptop is extremely slow , and the screen recently cracked and needs to be replaced . When Jason returns to the company's headquarters , the company will provide him with a new laptop due to the broken screen . Until then , he is working out of his hotel room during a 45 - day business trip and needs to continue using this laptop . Jason brings the laptop to the computer store you work at and asks for your assistance . Which of the following do you recommend ?
Sell him an external 15 " tablet / monitor to connect to the laptop as a workaround
You are renting space in another company's data center. To protect your server from being physically accessed when you are not in the building, what device should you use?
Server Lock
Which of the following is used to capture the logs from different devices across the network to correlate different events across multiple servers and clients ?
Syslog server
An administrator arrives at work and is told that network users are unable to access the shared drive on a Windows server. The administrator logs into the server and sees that some Windows Updates were automatically installed last night successfully, but now the network connection shows "limited" with no availability. What rollback action should the technician perform? Server's NIC drivers (Correct) Server's IP address Antivirus updates Web browser
Servers NIC drivers
Which application would NOT allow you to sync your data between your Windows , macOS , Android , and iOS devices ?
Shadow Copy
Several users at an adjacent office building report intermittent connectivity issues after a new flag pole was installed between the two offices . The network technician has determined the adjacent office building is connected to the main office building via an 802.11ac bridge . The network technician logs into the AP and confirms the SSID , encryption , and channels are all correct . Which of the following is MOST likely the cause of this issue ?
Signal attenuation
You are configuring a workstation to be used as a point of sale ( POS ) device . Which of the following peripherals should you install with the device ?
Signature pad
Virtual NIC (vNIC)
Similar to a physical NIC and can connect to a vSwitch and be assigned an IP address, default gateway, and subnet mask.
Which of the following allows a user to save their current session to memory and put a Windows 10 computer into a minimal power state ?
Sleep
Which of the following devices have most of the same functionality as a personal computer but can be operated with a single hand ?
Smartphone
Which of the following networked hosts should be installed to prevent users from being overwhelmed with junk emails ?
Spam gateway
Which of the following types of attacks are usually used as part of an on-path attack?
Spoofing
Samuel is building a backup file server, and he wants to ensure that he can minimize downtime. Which of the following considerations should be MOST important when choosing a storage controller card for this server?
Support for hot-swappable drives
Which of the following types of backups generates the recovered files from a complete copy of a file created at some point in time and one or more partial backups created at later times to merge them into the recovered data ?
Synthetic
You are troubleshooting a user's laptop that is unable to print a document . You have verified the printer is working and properly connected to the workstation by USB . Which log in Windows 10 would you review to determine if the print spooler service is causing this issue ?
System log
Which of the following authentication protocols was developed by Cisco to provide authentication, authorization, and accounting services?
TACACS+
William would like to use full-disk encryption on his laptop. He is worried about slow performance, though, so he has requested that the laptop have an onboard hardware-based cryptographic processor. Based on this requirement, what should William ensure the laptop contains?
TPM
Mark's laptop is running Windows 10 and appears to become slower and slower over time with use . You decide to check the current CPU utilization and observe that it remains in the 95 % to 100 % range fairly consistently . You close three of Mark's open applications and recheck the CPU utilization . You notice the utilization dropped to the 30 % to 35 % range . A week later , Mark calls you again and says the computer is extremely slow . Which of the following tools can you use to check the CPU utilization and manage any high - resource processes ?
Task Manager
A client claims that their computer keeps rebooting itself without warning . Which of the following is the BEST action you should take to investigate and troubleshoot this issue ?
Test the power supply
Jason is teaching a CompTIA course at a large company , but they do not allow non employees to connect to their network . Since Jason needs the Internet for an in class demonstration , he connects his laptop to his iPhone using a USB cable . He essentially connects to the Internet using the smartphone as a modem . Which of the following terms best describes this configuration ?
Tethering
Which of the following statements about the 5.0 GHz wireless frequency used Wi - Fi is correct ?
The 5.0 GHz frequency is less effective at penetrating solid surfaces than 2.4 GHz
Your computer keeps losing track of time and the date in the system . Which of the following is MOST likely causing this issue ?
The CMOS battery is dead and needs to be replaced
Dion Training's file server uses a RAID 5 for its main data store . Recently , the RAID began flashing from green to yellow . Additionally , an alert was received that stated , " RAID ARRAY DISK1 FAILURE " . Unfortunately , the company no longer has any spare 1 TB , 5400 RPM Seagate drives , so a technician replaces DISK1 with a 1 TB , 7200 RPM Western Digital drive . When the technician attempts to rebuild the array , the drive stays in degraded operation and continues to alert that " RAID ARRAY DISK1 FAILURE " is occurring . What is the most likely cause of this issue ?
The HDD is incompatible
You are troubleshooting an issue with multiple workstations that are having network connectivity issues. The network also has two servers connected to the network, but they do not have any connectivity issues. You look at the network configuration of the two servers and notice they are using static IP addresses. Based on what you know so far, what is most likely the cause of the workstation's network connectivity issue?
The Workstation are most likely configured to use dynamically assigned IP Addresses and DHCP is not working properly
A customer is trying to configure an 802.11b wireless card in an old laptop to connect to an 802.11g wireless router . When the customer scans for the wireless network's SSID ( Dion - Corp ) , it is not displayed within Windows . What is the MOST likely reason that the SSID is not being displayed ?
The broadcast is disabled in the wireless router
You are traveling to Thailand on a business trip . Your laptop's touchscreen display is visibly flickering between being too bright and too dim when plugged into the power outlet at a local coffee shop . You take your laptop to your hotel room , and you notice it doesn't flicker when plugged in there . Which of the following is the MOST likely cause of this issue ?
The coffee shop was experiencing power fluctuations that led to the flickering of the display
You are troubleshooting a user's workstation that is operating extremely slowly. You open the Task Manager and see that only Microsoft Word is currently running, but the CPU and network utilization is consistently running between 95-100%. Which of the following is MOST likely causing this issue?
The computer has become a zombie.
Tamera and her husband are driving to the beach for the weekend . While her husband drives , she is using her iPhone to browse Facebook . Her phone shows only 1 bar of 3G signal in the current location . She can make and receive calls , but Facebook is refusing to load her news feed . Which of the following is MOST likely the problem ?
The data speeds are insufficient with only one bar of signal
You just received a phone call from one of your customers regarding an old monitor . The monitor uses a VGA port , and the customer is worried because they only have an old VGA cable that has a few pins broken off . The customer asks you what would happen if they used that cable to connect the monitor over VGA . What would MOST likely happen ?
The display will show incorrect colors screen
Eduardo's laptop is shutting down intermittently. Sometimes, the laptop will work for 20 minutes before shutting itself down, and other times it can work for 90 minutes before shutting itself down. He noticed that if he is doing more processor-intensive work such as video editing, the laptop will shut down more quickly than if he is doing simple word processing tasks. A technician examines the laptop and does not smell any unusual odors coming from it. Which of the following is MOST likely causing the laptop to intermittently shut down?
The laptop has inadequate airflow and is overheating
Jason took home a company - issued Windows 10 laptop home to do some work . He successfully connected it to his home's wireless network and verified he could access the internet and browse his favorite websites . Unfortunately , Jason cannot access any of the network's shared files from his home network's media server . Which of the following may be why Jason cannot access the network shares in his home network ?
The laptop must join the network as private
Jonni's laptop works perfectly when sitting at his desk . Whenever Jonni moves his laptop from his desk to the conference room , though , the laptop unexpectedly powers off . A technician examines the laptop and does not smell any unusual odors coming from it . Which of the following is MOST likely causing the laptop to lose power when moved ?
The laptop's battery connection is loose
On Tuesday evening , the company just pushed a new Windows 10 security update to all of its workstations . On Wednesday morning , the help desk receives numerous complaints about the network being slower than normal . Previously , the network was baselined at 1 Gbps as each workstation uses a wired CAT 6 connection . Today , a technician ran a speed test and saw the network was only reaching speeds of 100 Mbps . Which of the following is the MOST likely cause of the network slowdown ?
The network card drivers were updated last night
A user called the help desk to complain about an issue with their laptop's keyboard. Every time they type a word like "help" or "none," it is displayed as something cryptic like "he3p" or "n6ne". Which of the following is the MOST likely cause of this issue with the laptop keyboard?
The numlock has been enabled for the laptop
Dion Training's video editor wants to install a new dedicated GPU using an expansion card. Which of the following should they verify before installing the new card?
The power Supply's wattage rating
You are attempting to troubleshoot a computer for a user . When you attempt to turn on the computer by pressing the power button , the computer turns on , and the fan spins normally . There is no output displayed on the screen from the PCIe x16 video card . You turn off the computer , remove the processor and the memory , and attempt to power on the computer again . During the boot - up sequence , you do not hear any POST beep codes , but the fans still spin normally . Which of the following is the MOST likely cause of his issue ?
The power supply wattage is too low for the components in the computer
PRI
The preferred roaming index (PRI) is an index that works with the PRL to provide the best data/voice quality to a phone while roaming.
PRL
The preferred roaming list (PRL) is a database built by CDMA service carriers to indicate which radio bands should be used when connecting to a cell tower.
Sarah is installing Windows 10 ( 64 - bit ) in a virtual machine . The installation is continually failing and producing an error . She has configured the virtual machine with a dual - core 950 MHz processor , 4 GB of memory , a 64 GB hard drive , and a 1280 x 720 screen resolution . Which item in the virtual machine should be increased to fix the installation issue experienced ?
The processor is insufficient
Jason presents a " how to pass your certification exams on the first attempt " lesson for his students using an overhead projector . After 24 minutes , the project goes blank . Jason allows the students to take a 15 - minute coffee break while he attempts to turn the project back on . The project runs for another 4 minutes and then turns off again . What is MOST likely wrong with the projector and the laptop setup ?
The projector is overheating
A salesperson uses their smartphone as a hotspot while traveling. The first week of their trip, their smartphone could download files at 24 Mbps and stream online videos without any problems. Unfortunately, this week their smartphone is only operating at 256 Kbps when they attempt to download a file. Additionally, they are having difficulty watching online videos due to excessive buffering. Which of the following is MOST likely the problem?
The smartphone data connection is being throttled.
Christina recently purchased a new Android smartphone and is going on a trip. At the airport, she found a public wireless network called "FreeAirportWiFi" and connects to it. She noticed a question mark (?) icon showing in the toolbar next to the Wi-Fi icon. Christina attempts to open a webpage but gets an error of "The page cannot be displayed." She begins to troubleshoot the device by verifying that the airplane mode is disabled, Bluetooth is enabled, and tethering is enabled. Next, Christina attempts to make a phone call, which works without any issues. Which of the following is MOST likely the issue with Christina's smartphone?
The smartphone is connected to the FreeAirportWifi but is not authenticated yet.
Tony , a system administrator , set up a printer on John's workstation . During the setup , Tony was able to print a test page . Later , when John attempted to print a document , an error message was displayed that indicates access was denied to the printer . John tried to restart the printer and workstation , but the same error message is displayed when he attempts to print a document . Which of the following MOST likely caused this issue ?
The user lacks adequate security permissions to the printer
Which of the following pairs of authentication factors should you choose to meet the requirements associated with MFA ?
Thumbprint and password
Which of the following macOS features is used to backup and restore files to an external hard disk?
Time Machine
You are troubleshooting a network connection issue between the wall jack in a user's office and the switch in the communications closet . When you plug a network cable into the wall jack , there is no connection . You check the switch in the communications closet to determine if the wall jack is properly connected to the switch . Unfortunately , none of the cables in the communication closet are labeled . Which of the following tools should you use to determine which cable in the communications closet is connected to the wall jack in the user's office since none of the cables are properly labeled ?
Tone generator and probe
Which of the following types of mobile device screen locks uses biometrics to securely unlock the device ?
TouchID FacelD
Which of the following components of a color laser printer is used to combine the 4 colors before printing them to the paper in one pass ?
Transfer belt
Which of the following printer configuration settings controls the size of the paper used for the print job ?
Tray
A customer complains that their smartphone is hot to the touch when charging and their rubber phone case no longer fits it properly. What should you do?
Turn off the phone, do not plug into the wall outlet, and replace the battery
Which of the following must be enabled to allow a video game console or VoIP handset to configure your firewall automatically by opening the IP addresses and ports needed for the device to function?
UPnP (Universal plug-and-play (UPnP)
Which of the following types of USB connections can support up to 4.5 watts of power per connected device ?
USB 3.0
Which of the following Windows 10 power options will turn off individual devices connected to a laptop to save energy?
USB Selective suspend
What type of connector can be inserted into the port in either direction without damaging the port?
USB Type C
Which of the following technologies combines the functionality of a firewall, malware scanner, and other security appliances into one device?
UTM
Which type of installation would require an answer file to install the operating system ?
Unattended
You are configuring a Windows 10 Professional workstation to connect to the Dion Training domain . To provide additional security to its users , Dion Training requires that all uses route their internet traffic through a server located at 10.0.0.15 for inspection before it is sent to the internet . Once inspected , the server will route the traffic to the WAN router whose IP is 10.0.0.1 . Which of the following settings should be configured on the workstation to achieve this ?
Under Internet Options , configure the proxy server address as 10.0.0.15 (
UTM
Unified Threat Management
A customer's Android smartphone is only 6 months old but is becoming excessively slow. When questioned, the customer states it was acting fine until they recently installed a new stock market tracking app. What action should you take to troubleshoot the slow performance on this phone?
Uninstall the app, reboot the phone, and reinstall the app
Jason is attending the CompTIA Partner's Summit convention this year . While at the conference , Jason will need to ensure his smartphone has enough battery power to last the entire day without having to recharge it since it is hard to find an available electrical outlet in the conference rooms . Jason needs to ensure his smartphone is always available for use to receive updates from his team back home , as well . Which of the following would you recommend Jason use to ensure he can use the phone all day without his smartphone running out of power ?
Use a smartphone case with a built - in battery
During the reconnaissance phase of a penetration test , you have determined that your client's employees all use Android smartphones that connect back to the corporate network over a secure VPN connection . Which of the following methods would MOST likely be the best method for exploiting these ?
Use social engineering to trick a user into opening a malicious APK
Which of the following is the BEST way to regularly prevent different security threats from occurring within your network ?
User training and awareness
What is the fifth step of the CompTIA troubleshooting methodology ?
Verify full system functionality and , if applicable , implement preventative measures
Tom , a salesman , is trying to print a 3 - page report to the network printer located in the Sales department's office space . He walks over to the printer but doesn't see the pages in the printer's output tray . He checks the on - screen display of the printer , but he doesn't see any errors listed . Tom tries a few more times , but he gets the same results . Frustrated , Tom selects the network printer for the Customer Service department and sends his print job there . He walks over to their offices and finds his 3 - page report sitting in that printer's output tray . Tom asks you to help him solve this printing problem . What action should you take FIRST to help solve Tom's problem ?
Verify that Tom has been sending the document to the correct network printer's queue
You are troubleshooting an issue on a client's computer and need to make some computer changes to test your theory of probable cause . What should you do BEFORE you make any changes to the computer to test your theory ?
Verify that a recent backup of all of the client's important files has been created
Upon booting up a Windows 10 machine , you see an error message stating , " One or more services failed to start . " Which of the following actions should you take ?
Verify that disabling one service has not affected others
You are setting up a new wireless network at the local branch of your community's public library . Previously , the library only had a small wired network that relied on statically assigned IP addresses . You just finished installing all of the wireless access points . You configured a server to automatically provide an IP address to wireless clients when connecting to one of the wireless access points . To test the new wireless network , you turn on your wireless adapter on your laptop and connect to the network . Your laptop is automatically assigned an IP address of 192.168.1.12 from the DHCP server , and you can ping the default gateway of 192.168.1.1 . You open a web browser and attempt to connect to diontraining.com , but you cannot connect and instead receive an error . You attempt to ping the IP address for the Google DNS server ( 8.8.8.8 ) and are successful . Which of the following should you attempt to do NEXT to resolve this issue ?
Verify that the DHCP server is properly configured to provide the IP address of a DNS server
You have just installed a new photo - sharing social media app on your smartphone . When you try to take a photo with the app , you hear the picture - taking sound . Unfortunately , when you check the app and your photo album , you cannot find any new pictures . Which of the following actions should you take to fix this issue ?
Verify the app has the correct permissions
A military contracting firm is worried about proprietary corporate information being removed from the company's network . To combat this , they have created strict rules regarding what types of information can leave their office building . You have been asked to fix a workstation for the company and have been brought on site to troubleshoot the issue . You have properly followed the troubleshooting steps and have created a plan of action to fix the workstation . Unfortunately , your solution will require that the workstation be taken back to your off - site repair shop to solve the workstation's problems fully . What is the NEXT thing you should do to fix this workstation ?
Verify the contracting firm's corporate polices regarding the removal of a workstation for repairs
A customer brought in a computer that has been infected with a virus. Since the infection, the computer began redirecting all three of the system's web browsers to a series of malicious websites whenever a valid website is requested. You quarantined the system, disabled the system restore, and then perform the remediation to remove the malware. You have scanned the machine with several anti-virus and anti-malware programs and determined it is now cleaned of all malware. You attempt to test the web browsers again, but a small number of valid websites are still being redirected to a malicious website. Luckily, the updated anti-virus you installed blocked any new malware from infecting the system. Which of the following actions should you perform NEXT to fix the redirection issue with the browsers?
Verify the host file has not been maliciously modified.
When using a Type 1 hypervisor virtualized environment , which of the following hardware types is necessary to connect the VMs to the corporate network ?
Virtual NIC
You need to determine the best way to test operating system patches in a lab environment before deploying them to your automated patch management system . Unfortunately , your network has several different operating systems in use , but you only have one machine available to test the patches on . What is the best environment to utilize to perform the testing of the patches before deployment ?
Virtualization
A technician is troubleshooting a newly installed WAP that is sporadically dropping connections to devices on the network . Which of the following should the technician check FIRST during troubleshooting ?
WAP placement
Which of the following types of wireless encryption uses a 40-bit encryption key with an RC4 encryption cipher?
WEP
Which of the following should be implemented to allow wireless network access for clients in the lobby using a shared password as the key?
WPA2 (Wi-Fi Protected Access 2)
Dion Training wants to implement a new wireless network in their offices . Which of the following types would support encryption for traffic being sent and received over the network while still allowing users to connect to the open network without a password passphrase , or digital certificate ?
WPA3
Which of the following types of encryption is considered the most secure in a SOHO network ?
WPA3
Which of the following types of encryption is considered the most secure to utilize in a SOHO network ?
WPA3
Which of the following types of servers should you configure to accept requests through HTTP or HTTPS and provide resources back to the requester ?
Web server
Which of the following types of attacks occurs when an attacker specifically targets the CEO, CFO, CIO, and other board members during their attack?
Whaling
Which of the following tools is used to identify why an 802.11g network is intermittently dropping network traffic?
Wifi Analyzer
A user with an older laptop running Windows 7 that has only 2 GB of RAM , 32 GB of SSD , and a 1.7 GHz 64 - bit processor . The user would like to upgrade to a newer OS since Windows 7 is now considered end - of - life . Which of the following operating systems should the technician recommend to ensure the BEST performance on this computer ?
Windows 10
Which version of Windows supports Virtual Desktops?
Windows 10
Jason is building an inexpensive workstation for one of the employees at Dion Training . The workstation will utilize an Intel x86 processor . Which of the following editions of Windows will support installation on this workstation ?
Windows 10 Enterprise Windows 10 Pro
A computer was recently infected with a piece of malware. Without any user intervention, the malware is now spreading throughout the corporate network and infecting other computers that it finds. Which type of malware MOST likely infected these computers?
Worm
Dion Training has recently purchased a new wireless printer and has asked you to configure it in their office . You have installed the necessary printer drivers on your workstation and have plugged the printer into the power outlet . You just configured the printer to connect to the guest wireless network . Next , you try to print a test page , but nothing prints out . Which of the following is the most likely cause for the printer not printing the test page ?
You connected the printer to the guest wireless network instead of the corporate wireless network
You are working as a penetration tester and have discovered a new method of exploiting a vulnerability within the Windows 10 operating system . You conduct some research online and discover that a security patch against this particular vulnerability doesn't exist yet . Which type of threat would this BEST be categorized as ?
Zero - day
Which of the following is an open - source wireless communication protocol operating in the 2.4 GHz frequency band and is primarily used for home automation ?
Zigbee
A cybersecurity analyst from BigCorp contacts your company to notify them that several of your computers were seen attempting to create a denial of service condition against their servers . They believe your company has become infected with malware , and those machines were part of a larger botnet . Which of the following BEST describes your company's infected computers ?
Zombie
You just bought a new Virtual Reality headset to use with your computer. To ensure your computer is ready to support the new VR games, which of the following should you install?
a dedicated graphics card
Spoofing
a technique intruders use to make their network or internet transmission appear legitimate to a victim computer or network
You attempt to boot a Windows 10 laptop and receive an " Operating System Not Found " error on the screen . You can see the hard disk listed in the UEFI / BIOS of the system . Which of the following commands should you use to repair the boot sector of the hard disk ?
bootrec / fixboot
Which type of internet connection allows for high-speed bi-directional data communication over a hybrid fiber-coaxial (HFC) connection?
cable
Which Linux command is used to print the full contents of a file to the screen at once?
cat (short for "concatenate")
Which command-line tool is used on a Windows system to move upward in a directory within the system's directory structure?
cd ..
What type of cloud service provides instant access to servers and switches , quickly provisioned , and available for management over the internet ?
laas
What command is used to test if your own network card's driver is working properly ?
ping 127.0.0.1
Cat (Linux Command)
print displays content of a file
A client contacts the service desk because their laptop will not charge when plugged in. The client states that the laptop runs properly while connected to the wall outlet, but if they unplug it, then the laptop immediately powers off. Which of the following do you recommend to solve this issue?
replace the battery
Your boss has asked you to write a script that will copy all of the files from one hard drive to another each evening . This script should mirror the directories from one drive to the other and ensure they are synchronized each evening . Which command - line tool should you use in your script ?
robocopy
What umask should be set for a directory to have 700 as its octal permissions ?
rwx ------