CPT-209 Midterm
How many pins are in the power supply connector that is typically used on most motherboards today?
24-pin
How many pins are used in a parallel port, also known as an LPT port?
25 pins
Rocket Lake chipsets are also by what series number chipset?
500
Sometimes an expansion board may have an extra PCIe power connector. This connector comes in what two different pin configurations?
6-pin 8-pin
How many pins are used in a serial port?
9
At what point during the motherboard installation should you install the motherboard drivers?
After Windows successfully boots without errors
Which statement is NOT a good practice when working inside a computer case?
Be sure to hold expansion cards by the edge connectors.
a short-range wireless technology used to connect two devices in a small personal network
Bluetooth
Where do today's computers store almost all motherboard configuration data?
CMOS RAM
If disconnected, this component causes setup information in the CMOS to be lost.
CMOS battery
Which component may be considered a field replaceable unit (FRU) in a laptop?
CPU DVD drive fan assembly All of the above hard drive LCD screen
Scenario: You are troubleshooting a laptop with multiple sticking keys that result in misspelled words while the user types. Other than several sticking keys, the laptop appears to be functioning properly. You have cleaned the keyboard with compressed air, but the problem persists. After removing one of the keytops, it becomes apparent that a liquid was spilled into the keyboard. Which of the following is the next (best) step in resolving the issue of sticking keys?
Clean the keyboard keys with a contact cleaner.
What Intel chipset architecture what the first to integrate PCIe 4.0?
Cypress Cove
a type of memory slot found on a motherboard
DIMM
transmits digital video and audio and is slowly replacing VGA and DVI
DisplayPort
What type(s) of port transmits both digital audio and digital video with a single connector?
DisplayPort HDMI
What acronym is another name for static electricity, which can damage chips and destroy motherboards?
ESD
Access the UEFI/BIOS setup by pressing a key or combination of keys after the BIOS POST
False
Both DVI and HDMI ports can transmit digital or analog video.
False
Broadwell chipsets use less power than Haswell Chipsets
False
Motherboards contain only a single bus for I/O, video, and data.
False
Positive wires connecting the front panel to the motherboard are usually white or color striped.
False
What are the two different methods for partitioning hard drives?
GUID Partition Table (GPT) Master Boot Record (MBR)
What should be done after reassembling a laptop, but before installing the battery or AC adapter?
Gently shake the laptop to ensure nothing is loose inside of the case
Controls the drive activity light on the front panel.
HDD LED
Scenario: A user called to inform you that the laptop they purchased yesterday is malfunctioning and will not connect to thier wireless network. You personally checked to verify that the wireless worked properly before the user left your office. The user states she rebooted the computer several times but the problem still persists. Which of the following is the first step you should take to assist the user in resolving this issue?
Have the user press the appropriate function key combination to enable the wireless radio and then attempt to connect to the wireless network.
What Intel chipset architecture what the first to no longer utilize the South Hub?
Ivy Bridge
What socket do Coffee Lake processors use?
LGA 1151 version 2
What connector has 4 pins, is used for older IDE drives and some SATA drives, and can provide +5 V and +12 V power outputs?
Molex connector
A processor housing that contains more than one processor is referred to as what term?
Multicore processor
What three motherboards form factors are best utilized for set-top boxes?
Nano-ITX Mini-ITX Pico-ITX
Scenario: A technician needs to service a laptop computer that is experiencing an intermittent problem with the display. Which of the following will be most effective at helping the technician complete the work in a timely and efficient manner? (Select TWO)
Organize and place all parts and screws and in one place. Document and label the location of the screws and cables before removing them.
When putting a computer back together: A computer system will always need the main _____ power connector. (two-character answer)
P1
What diagnostic software is used by several manufacturers, and can run tests on the motherboard, keyboards, hard drive, optical drives, video, speakers, touchpad, wireless LANs, processor, ports, and memory?
PC-Doctor
a slot used for expansion cards or video cards on a motherboard
PCIe
a series of tests performed by the startup UEFI/BIOS when you first turn on a computer
POST
What tool can help discover and report computer errors and conflicts that occur when you first turn on a computer and before the operating system is launched.
POST card
What is the component that usually has a dual-voltage selector switch and has cables that connect to the motherboard, powered components, fans, and attached drives?
PSU
What two motherboards form factors are best utilized for automobile PCs?
Pico-ITX Nano-ITX
Scenario: An end-user, connects an external monitor, external keyboard and mouse, and a wired network cable to her laptop while working in the office. They leave the office frequently to meet with customers and takes the laptop with them. Disconnecting and reconnecting these external connections has become inconvenient. Which of the following devices will allow the user to disconnect and reconnect the laptop to the external connections with the least amount of effort? (Select TWO)
Port replicator Docking station
Positive LED controls the power light and indicates that power is on.
Power LED+
Negative LED controls the power light.
Power LED-
Controls power to the motherboard; must be connected for the PC to power up.
Power SW
What is the second step in opening the case of a working computer?
Power down the system and unplug it
What is the connector called on a network cable that connects to an Ethernet port?
RJ-45
Switch used to reboot the computer.
Reset SW
What audio port connects to an external home theater audio system, providing digital audio output?
S/PDIF
a smaller type of memory slot typically used for laptops
SO-DIMM
What are two resources that may be useful in disassembling a laptop computer?
Service manual User manual
What must your motherboard have to use BitLocker Encryption in Windows 10 which will ensure that your hard drive cannot be used in another computer?
TPM chip
Scenario: A technician has determined that a laptop keyboard will need to be removed in order to replace the laptop's CPU cooling fan. Which of the following steps will most likely be required before the technician can remove the keyboard from the laptop? (Select TWO)
The keyboard bezel will need to be removed. The keyboard cable(s) will need to be disconnected from the ZIF socket(s).
If a ground strap is unavailable, what should be done to dissipate any ESD before working on a laptop?
Touch a non-painted metallic surface on the laptop
A 4-pin power cord supplies supplemental power to the processor
True
A laptop's warranty often applies to all components in the system, but it can be voided if someone other than an authorized service center services the laptop.
True
PCI Express uses a serial bus
True
The Coffee Lake LGA1151 socket is not backward compatible with 7th or 6th generation processors that use the first version of LGA1151.
True
What two different types of firmware may be used on motherboards?
UEFI BIOS
What AMD socket is used for the Ryzen Threadripper PRO platform?
WRX8
When is it okay to touch the inside of a computer that is turned on?
When using a multimeter to measure voltage output
What chipset is designed to support the TR4 (Threadripper 4) socket?
X399
What is the very first step that should be taken when performing work with a computer?
You should back up any important data.
What type of socket ensures that even force is applied to the processor when it is being installed in the socket?
ZIF
a type of connector that must be lifted up in order to be disconnected
ZIF connector
a computer is said to be in this mode when all wireless technologies are turned off
airplane mode
In a cellular network, each cell is controlled by a tower, called a _______________. (two-word answer)
base station
also called the processor, or microprocessor does most of the processing of data and instructions for the entire system
central processing unit (CPU)
a set of components on the motherboard that works closely with the processor to control the memory, buses, and peripherals
chipset
CMOS stands for _______r_________
complementary__ __metal__ - __oxide__ __semiconductor
Where should you clip your ESD strap when opening a computer case?
computer case
What factors should a support technician consider when working on a laptop that DIFFERS from a desktop?
customized installation of the OS that is unique original equipment manufacturer's warranty
the system of pathways used for communication which carry data
data bus
A __________ case lies flat and sometimes serves double-duty as a monitor stand. (one-word answer)
desktop
When planning the removal of several components from a computer a technical support specialist should draw a __________ of all cable connections to the motherboard, expansion cards, and drives. (one-word answer)
diagram
a connector on the motherboard that allows the insertion of a card
expansion slot
Sometimes when you do so, you'll hear the __________ quickly start and go off as residual power is drained. (one-word answer)
fans
Programs and data that are stored on a motherboard are referred to by what term?
firmware
a connector on a motherboard that consists of pins that stick up from the board
front panel header
Some motherboards allow you to set a password in order to access the ______ drive (one-word answer)
hard
draws heat from the CPU and pipes it to a fan, which then blows heat out of the case
heat sink
two small posts or metal pins on the motherboard that are either open or closed
jumper
reduces the total cost of a system by reducing the number of expansion slots on the motherboard
micro-ATX
Some processors have heavy cooling assemblies installed on top of them. For these systems, it is best to remove the cooler before you take the ___________ out of the case. (one-word answer - do not use the colloquialism)
motherboard
What general-purpose tool can measure characteristics of electricity in a variety of devices? Some can measure voltage, current, resistance, and continuity.
multimeter
After you unplug the computer, press the __________ button for about three seconds to completely drain the power supply. (one-word answer)
power
What two devices in a computer should never be opened, due to risks involving charged capacitors?
power supply monitor
The chipset must be compatible with the ___________ it serves. (one word answer)
processor
a set of rules and standards that any two entities use for communication
protocol
installs in a PCI slot and provides another slot at a right angle
riser card
The ______________ port is an older port used by routers for management and configuration purposes.
serial
When performing technical support on a laptop: Before contacting technical support, have the laptop model and _________ number ready. (one-word answer - spelling counts)
serial
a document from the manufacturer that describes how to disassemble a device
service manual
keeps the motherboard from touching the case
spacer
a device dedicated to timing the activities on the motherboard
system clock
What does a small triangle embedded on a connector signify?
the wire nearest the triangle is pin 1
The ______________ is most common pointing device on laptops. (two-word answer)
touch pad
A __________ case sits upright and can be as high as two feet and has room for several drives. (one-word answer)
tower
The many fine lines on the top and bottom of a motherboard's surface are called ___________ are circuits or paths that enable data, instructions, and power to move from component to component on the board. (one-word answer)
traces
What types of Power-On passwords can be set to lock down a computer from unauthorized access?
user password supervisor password
when one physical machine hosts multiple activities that are normally done on multiple machines
virtualization
What configuration can you find for PCIe slots?
x4 x16 x1 All of these x8
