CSC 2253 SAD Final

Critical Thinking Questions Mauricio, a project manager at a reputed firm, has been assigned to handle a new project that the firm has received. This project involves a lot of scheduling that has to be handled by Mauricio. Mauricio estimates that the first module of the project could be completed in as few as 15 days or could take as many as 25 days, but most likely will require 20 days. Determine the expected task duration.​

20

For most standard documents, Microsoft suggests writers should aim for the Flesch Reading Ease score of

60-70

For most standard documents, Microsoft suggests writers should aim for the Flesch-Kincaid Grade Level score of ______________.

7.0-8.0

Which of the following is an example of an intangible benefit?

A user-friendly system that improves employee job satisfaction

Which of the following is an example of a tangible benefit?

An online package tracking system that improves service and decreases the need for clerical staff

______________ is a system named after a British mathematician George Boole and refers to the relationships among search terms. (SA)

Boolean logic

Identify the letters of the choices that best match the sentences or definitions. It is a summary of a project request and a specific recommendation.

Case for action

Which of the following is an example of a discretionary project?

Creating a new report for a user

Identify the letters of the choices that best match the sentences or definitions. They provide automated responses to sales inquiries, online order processing, and inventory tracking.

Customer relationship management components

________________ technology uses radio frequency identification (RFID) tags to identify and monitor the movement of each individual product, from a factory floor to the retail checkout counter.

EPC (Electronic product code)

Identify the letters of the choices that best match the sentences or definitions. It is a technology that is expected to overshadow bar code technology in the future.

Electronic product code

Identify the letters of the choices that best match the sentences or definitions. With this application, a supplier can use radio frequency identification (RFID) tags on each crate, case, or shipping unit to create a digital shipping list.

Electronic proof of delivery

Before posting articles to a newsgroup or forum, users should read the _______ associated with each newsgroup, which are a common method of providing guidance on questions that users are likely to ask. (SA)

FAQs

_________________ allows online users to exchange messages immediately, even while they are working in another program or application. (SA)

Instant messaging

_______________ are advantages that are difficult to measure in dollars but are important to a company.

Intangible benefits

The ____________ is a worldwide network that integrates many thousands of other networks, which in turn link millions of government, business, educational, and personal users around the globe. (SA)

Internet

Electronic data interchange (EDI) enables ________________ inventory systems, which rely on computer-to-computer data exchange to minimize unnecessary inventory

JIT (Just-in-time)

Identify the letters of the choices that best match the sentences or definitions. It is a system that provides the right products at the right place at the right time.

Just-in-time

When preparing written documents, which of the following is a suggestion that should be kept in mind?

Keep your writing concise and well-organized.

____________ are tools that can apply multiple search engines simultaneously. (SA)

Meta-search engines

___________ combines the words Internet and etiquette. (SA)

Netiquette

When the ______ logical operator is used to combine keywords, a search engine will retrieve all results containing either keyword.

OR

____________________ is a term that refers to the delivery of educational or training content over the public Internet or an intranet. (SA)

Online learning

Identify the letters of the choices that best match the sentences or definitions. It shows formal reporting relationships of a group.

Organization chart

The _____________, named after a nineteenth-century economist, is a widely used tool for visualizing issues that need attention and is drawn as a vertical bar graph.

Pareto chart

Identify the letters of the choices that best match the sentences or definitions. Its end product is a report to management.

Preliminary investigation

______________ give the project managers an opportunity to seek input and conduct brainstorming sessions.

Project status meetings

Identify the letters of the choices that best match the sentences or definitions. When assessing this, a systems analyst must consider the interaction between time and costs.

Schedule feasibility

____________ means that a project can be implemented in an acceptable time frame.

Schedule feasibility

________________ planning is the process of identifying long-term organizational goals, strategies, and resources.

Strategic

Identify the letters of the choices that best match the sentences or definitions. It typically starts with a systems request, followed by a preliminary investigation, which includes a feasibility study.

Systems development

Identify the letters of the choices that best match the sentences or definitions. This might propose enhancements for an existing system, the correction of problems, or the development of an entirely new information system.

Systems request

_____________ includes ongoing support and maintenance costs, as well as acquisition costs.

TCO (Total cost of ownership)

Which of the following is a suggestion for speakers to keep in mind if they are nervous when facing an audience?

Turn the nervousness to an advantage

Which of the following is a guideline for preparing an effective slide presentation?

Use appropriate point sizes for titles and body text.

A(n) ________________ uses circular symbols to illustrate Boolean logic. (SA)

Venn diagram

____________________ can display a graphical summary of performance trends, a series of cost-benefit examples, or a bulleted list of important points. (SA)

Visual aids

The Internet allows users to visit the _________________, which contains billions of text and multimedia documents called webpages. (SA)

World Wide Web (web)

When preparing written documents, __________________, as in the sentence "Tom designed the system," should be used whenever possible. (SA)

active voice

The main reasons for systems requests are ___________.

better performance improved services to customers reduced cost

Hardware-based security controls include ___________.

biometric devices

A(n) __________ is a web-based log, or journal.

blog

The term __________ refers to the reasons, or justifications, for a proposal.

business case

A ___________ is a summary of a project request and a specific recommendation.

case for action

The objective of a ______________ is to use the combined judgement and experience of several analysts to evaluate systems projects.

computer resources committee

A _____________ is a requirement or condition that a system must satisfy or an outcome that a system must achieve.

constraint

A(n) ____________ is a condition, restriction, or requirement that the system must satisfy.

constraint

In a report, the _____________ sections lists the advantages, disadvantages, expenses, and profits of each major system alternative. (SA)

costs and benefits

In a report, the __________________ section includes a clear description of the financial analysis techniques used. (SA)

costs and benefits

Project managers always must be aware of the _____, so they can monitor the vital tasks and keep a project on track.

critical path

A ____________ must be achieved to fulfill a company's misssion.

critical success factor

When a project manager first recognizes that a project is in trouble, one of the options available to the manager includes ____________.

delaying the project deadline

In a report, the findings section is used to _______________.

describe the major conclusions reached by a team

​Structured walk-throughs take place throughout the SDLC and are called _____ reviews, depending on the phase in which they occur.

design code testing

When a person subscribes to a list, he or she can receive a collection of messages called a ____________, which contains a summary of the postings for a specific time interval (e.g., daily).

digest

Projects where management has a choice in implementing them are called ____________ projects.

discretionary

Of the measures of feasibility, ___________ assesses tangible and intangible benefits to a company in addition to costs.

economic feasibility

The objective of ____________ is to gather data about product usability, costs, benefits, and schedules.

fact-finding

A SWOT (Strength, Weakness, Opportunities, and Threats) analysis contributes to the strategic planning process by examining a firm's ______________ resources.

financial technical human

A(n) _________________ is a tool in most word processing programs that detects the usage problems and offers suggestions. (SA)

grammar checker

Many companies use workgroup software, often called _____________, because it enhances employee productivity and teamwork. (SA)

groupware

​Project reporting, an activity of a project manager, _____.

including informing management, users, and the project team about the progress of a project

When users require IT information, they can access a huge assortment of sites and resources that can be called the _________________, which includes many sites IT professionals can use to research specific questions or obtain background information. (SA)

information technology community

In a report, the _________________ section usually includes a title page, table of contents, and brief description of the proposal. (SA)

introduction

The ____________________ refers to a vast collection of documents, databases, and webpages that are usually not detected by search engines. (SA)

invisible web

The first step in creating a work breakdown structure (WBS) is to _____.

list all tasks

A computer called a ____________ directs email to people who subscribe to, or join, the mailing list.

list server

A(n) _______________, which uses e-mail to communicate, is similar to a newsgroup in that it provides a forum for people who want to exchange information about specific topics. (SA)

mailing list

When preparing a slide presentation, try to follow the rule often called the 7 by 7 rule, which state that there should be ________________.

no more than seven items per slide and no more than seven words per item

Projects where management has no choice in implementing them are called _______________ projects.

nondisretionary

A continuous risk-tracking process can _____.

notice changes in existing risks

In addition to face-to-face meetings, a user might have to deliver a(n) _________________________, possibly with two-way communication between the user and the audience. (SA)

online presentation

CASE ​ Critical Thinking Questions Case 2-1 ​ Lara, managing director of an information technology firm, has received a big project from one of their highly valuable clients. However, the project received is different from the usual projects they handle. ​ Lara performs certain analyses and ensures that the company's image will not be at risk by taking this project. This is an example of _____.​

operational feasibility

A(n) _________________ is required at the end of the preliminary investigation and again at the conclusion of the systems analysis phase. (SA)

oral presentation

When preparing written documents, ______________, as in the sentence, "The system was designed by Tom," should be avoided. (SA)

passive voice

When comparing search engines, that is important to know the company's policy toward allowing commercial sites to boost their ranking is a ___________ arrangement.

pay for performance

Yahoo! offers a popular subject directory that servers as a(n) _____________, or entrance to other Internet resources. (SA)

portal

In a report, the recommendations section is used to ________________.

present the best system alternative with a brief explanation.

With a computer and a projection system, ___________________, such as Microsoft PowerPoint, can be used to create a multimedia slide show. (SA)

presentation software

To avoid the problem of ____________, a project's scope should be defined as clearly as possible.

project creep

The main advantage of a subject directory is that it _______________.

provides an overview when users are not sure of the size and scope of their topic.

All writer must consider __________, which analyzes the ease of comprehension by measuring specific characteristics of syllables, words, and sentences. (SA)

readability

​A _____ is a proactive effort to anticipate a risk and describe an action plan to deal with it.

risk response plan

CASE ​ Critical Thinking Questions Case 2-1 ​ Lara, managing director of an information technology firm, has received a big project from one of their highly valuable clients. However, the project received is different from the usual projects they handle. ​ Lara is involved in many other projects so she appoints a project manager for this project to ensure that the project is completed on time. This is an example of _____.​

schedule feasibility

When assessing ______________, a systems analyst must consider the interaction between time and costs.

schedule feasibility

A ____________ is an application that uses keywords and phrases to locate information on the Internet.

search engine

A(n) _______________ is a tool used to identify words that do not appear in a word processing program's dictionary. (SA)

spell checker

Search engines use a specialized computer program called a _____________ that travels from site to site indexing, or cataloging, the contents of the pages based on keywords.

spider

A _____ is a review of a project team member's work by other members of a team.​

structured walk-through

A(n) _________________ is a website that allows user to find information by using a hierarchy, starting with a general heading and proceeding to more specific topics. (SA)

subject directory

A systems analyst conducts a preliminary investigation to study the ______________ and recommended specific action.

systems request

Systems development typically starts with a __________.

systems request, followed by a preliminary investigation, which includes a feasibility study

_____________ are the benefits that can be measured in dollars.

tangible benefits

A(n) _____________, used by companies for internal memos and external letters, gives a work a consistent look and makes the job easier. (SA)

template

Everyone is familiar with what is called the ___________, which refers to websites that are indexed by the major search engines and are publicly accessible.

visible web

A(n) ________________ is a software program that allows users to access and display webpages that are delivered by a web server. (SA)

web browser

A collection of related webpages is called a ___________.

website

Knowing what is expected and when to go into detail is directly related to knowing __________________.

who your targets are

To know ______________, ask the question, "Is this communication necessary, and what specific results am I seeking?"

why you are communicating

​The _____ is the most pessimistic outcome of a task.

worst-case estimate (W)