DECA-Business Administration Core, BUSINESS ADMINISTRATION CORE EXAM, Business Administration Core Exam, Business Administration Core Sample Exam, Business Administration Core Sample Exam, DECA Sample Exam (Business Administration Core), DECA Busines...
Mary is a bagger at Glen's Market. On a weekly average, she works 30 hours and fills 876 bags of groceries. Her productivity is ___________ bags of groceries per hour.
29.2
You are responsible for ordering the monthly supply of cleaning and maintenance materials for a local business. If eight maintenance workers each use an average of one gallon of cleaning concentrate per week, how many gallons of solution should you order on a monthly basis?
32
Lack training in management techniques
A common problem of first-level supervisors is that they
Attitude
A feeling that a person has about someone or something is known as a(n)
Which of the following situations best displays a customer -service mindset:
A hotel chain offering its frequent guests the option of checking in as early as 9:00 a.m. and checking out as late as 5:00 p.m.
Transferring
A new business that purchases insurance for its fleet of delivery trucks is handling risk by ____
It is easier for employees to develop positive customer/client relations if employees understand that each customer is
A unique individual
15. Penelope wants to use an interactive channel to communicate with her employees. Which channel of communication should she choose? A. A phone call B. A voice mail C. A letter D. A report
A. A phone call
14. What is an example of a written business inquiry? A. An email requesting vendor pricing and discounts B. A memo outlining an upcoming meeting agenda C. A form describing an employee's performance review D. A report summarizing annual financial information
A. An email requesting vendor pricing and discounts
When enlisting others in working toward a shared vision, being a good listener means that you are
A. Aware of your surroundings at all times.
Feeling empathy toward indecisive customers will help you to
A. Be patient while customers decide
61. Which of the following is a user-owned, nonprofit, cooperative financial institution: A. Credit union B. Commercial bank C. Insurance company D. Savings and loan association
A. Credit union
7. In North America, what nonverbal cue often indicates defensiveness? A. Crossed arms B. Fingernail biting C. Raised eyebrows D. Hands behind head
A. Crossed arms
Large, nationwide retail chains often use which of the following types of buying systems:
A. Decentralized.
As prices go down, the quantity that producers are willing to supply generally
A. Decreases
Martin keeps money in a special savings account to cover his living expenses for three months in case he loses his job or gets sick and can't work. Martin has set up a(n)
A. Emergency fund.
Which of the following would contribute to personal appearance by maintaining good physical health:
A. Exercise, diet, and sleep.
The Dewberry Company pays both its female employees and its male employees the same salary range for the same type of work. Dewberry is providing its employees with
A. Fair treatment.
Which of the following are the best references to list in a résumé:
A. Former employers.
31. As Ben assesses his personal strengths and weaknesses, what can he do to keep from focusing too much on his weaknesses? A. Identify one strength for every weakness B. Compare himself to others C. Develop a list of false generalizations D. Ask others for critical feedback
A. Identify one strength for every weakness
What is a characteristic that applies only to economic services?
A. Intangible
Which of the following is an example of factual information:
A. Last quarter, sales increased by 12%.
William is thinking about getting a new smartphone, so he logged on to a well known website to read others' opinions and experiences with different types of smartphones that are currently on the market. William is reading Internet product reviews to
A. Make an informed buying decision.
8. Which marketing function helps businesses answer questions like, "Who are our customers?" and "Where are they located?" A. Marketing‐information management B. Product/service management C. Pricing D. Promotion
A. Marketing‐information management
How do businesses transfer risk?
A. Obtain insurance.
The Occupational Safety and Health Administration (OSHA) was created specifically to
A. Protect employees in the workplace
7. Which of the following is a human resources staffing activity: A. Recruiting qualified workers B. Revising a training program C. Ensuring legal compliance D. Negotiating benefit packages
A. Recruiting qualified workers
50. Ava doesn't agree with her classmate's opinion, but she listens carefully instead of starting an argument or insulting her. Which ethical principle is Ava illustrating? A. Respect B. integrity C. Transparency D. Trust
A. Respect
The following information appears at the end of all of Molly's outgoing emails: Molly S. Glenn; Assistant Manager; The Creekside Café; 4422 Clear Creek Road, Danville, TN 44882; (774) 555-2047; [email protected]. This information is Molly's email
A. Signature.
1. "To form my business, I used all of my savings and borrowed from the bank, and I'm personally liable for all of the debts." This is an example of which of the following forms of business ownership: A. Sole proprietorship B. Partnership C. Corporation D. Cooperatived
A. Sole proprietorship
When having a business conversation with a person who has some difficulty understanding English, it is important to
A. Speak slower than you normally would.
62. Which of the following is a disadvantage of investing in a savings account: A. The rate of return doesn't keep up with inflation. B. A minimum balance is required to keep the account active. C. You must pay a penalty for withdrawing your money early. D. There is a high potential for loss.
A. The rate of return doesn't keep up with inflation.
1. Which of the following statements is true of corporations: A. They function independently of their owners. B. They cannot sue or be sued. C. Owners are liable for the corporation's actions. D. They have limited life spans.
A. They function independently of their owners.
A personal characteristic expressed by a consistent pattern of behavior is called a personal
A. Trait.
60. What is one thing you can do to protect yourself from becoming a victim of identity theft? A. Use unusual passwords rather than your date of birth to access your bank accounts. B. Place your Social Security number or your social insurance number on all documents. C. Keep your passport on you at all times. D. Always pay with with cash rather than credit cards or check.
A. Use unusual passwords rather than your date of birth to access your bank accounts.
51. Which of the following is an example of processing a transaction with a debit card: A. When Naomi purchased office supplies, she presented the cashier with a card that automatically withdrew funds from her business's checking account. B. Tyler provided his card number and expiration date to the online travel agency so he could obtain his airline tickets now and receive his bill for the tickets later. C. After Ava finished her meal at an upstate restaurant, she presented the server with a card that provided Ava with a special discount off her bill. D. Jayden purchased a new video game from Great Deal Electronics using a store-issued card given to him by his grandfather.
A. When Naomi purchased office supplies, she presented the cashier with a card that automatically withdrew funds from her business's checking account.
Which of the following statements is true about completing job applications:
A. Write clearly using a black or blue pen to present a professional appearance.
58. To endorse a check, the payee must sign his/her name on the A. back of the check. B. signature block of the check. C. Check's memo line. D. check's "Pay to the order of" section.
A. back of the check.
11. Hazel is organizing her company's unpaid invoices. She orders them by date, starting with the earliest unpaid invoice and ending with the most recent. Hazel is organizing the invoices A. chronologically. B. by order of importance. C. geographically. D. deductively.
A. chronologically.
2. An effective executive summary A. is written for people who won't read the whole document. B. includes every point from the business report. C. uses technical terminology to show the writer's expertise. D. features complex compound sentences.
A. is written for people who won't read the whole document.
63. Financial information is not useful if it does not contain understandable A. language. B. footnotes. C. investment analysis. D. recommendations.
A. language.
57. Althea just received her first paycheck at work. She's excited, but as she looks at her pay stub she gets confused. She wants to know how much money she's made this pay period, but there are so many different numbers. If Althea wants to know how much money will be actually deposited in her bank account, she should look at the A. net pay. B. gross pay. C. federal tax income. D. state tax.
A. net pay.
56. When setting financial goals, it is important t make sure that they are realistic and A. specific. B. general. C. conservative. D. durable.
A. specific.
3. Elizabeth has many ways of interacting with her favorite store. She can visit it in person and speak to an employee, check out the store's web site online, receive one of its e‐mail newsletters, or look at its Facebook page. The ways Elizabeth interacts with the store are A. touch points. B. contact spots. C. brand interactions. D. customer exchanges.
A. touch points.
Which of the following is a true statement:
Accidents and injuries occur frequently in the workplace
Which of the following parts of self-management reflects the ability to adjust to new and changing situations:
Adaptability.
Which of the following would be the most appropriate item to purchase with a credit card:
Airline ticket
Which of the following is a ground rule for brainstorming:
All ideas are welcome.
A business that writes letters to customers to confirm their orders or requests should make sure that the letters obtain
All necessary information
Prejudice
An employer who thinks that all young people are lazy and poorly trained is an example of
Emma is preparing a report about business trends in her industry, which she must submit to her manager in two days. The most efficient, cost-effective way for Emma to obtain the information is to
Analyze information that is posted on the industry's trade association's web site.
When writing a business report, Thomas might check his writing and style manual to determine the
Appropriate way to cite his resources
One advantage to setting attainable goals is that you
Are less likely to become discouraged
Which of the following is not a question typically used for applying an appropriate decision -making style:
Are the affected parties willing to participate in the decision-making process?
What is important to do when giving verbal directions to make sure the audience understands
Ask questions
A recommended way to find out why the caller has phoned your business is to
Ask the caller, "How may I help you?"
Which of the following is an example of a good listening skill:
Asking appropriate questions
Which of the following is not part of the price involved with making a vision into a reality:
Aspirations
Mr. Field makes all the important decisions and gives his employees very specific instructions. Which of the following describes Mr. Field's management style:
Authoritarian.
Monique, an office manager, used to organize hard copies of important documents in filing cabinets that took up an entire room. Now, she stores documents on her office computer, where they're easy to access and organize. Monique now uses
B. A database.
Which of the following is an example of a capital good: A. A hot dog purchased at the stadium B A printing press purchased by a newspaper C. A cap and gown rented for graduation D. A shirt monogrammed with your initials
B. A printing press purchased by a newspaper
The process of keeping the financial records of a business is known as
B. Accounting.
What is a key to effective note-taking?
B. Active listening.
10. Which of the following is an example of intellectual property: A. A business owner buys new computers for the office. B. An inventor obtains a patent for a new product. C. A restaurant kitchen is stocked with food. D. A manufacturing company buys a new machine.
B. An inventor obtains a patent for a new product.
9. What is important to do when giving verbal directions to make sure the audience understands? A. Maintain eye contact B. Ask questions C. Use gestures D. Explain information
B. Ask questions
Self-understanding has helped Susan to see that she doesn't do well in the classroom, but she has a lot of artistic skill. Which of the following would be a realistic educational goal for Susan:
B. Attending a school of art and design.
Which of the following is an example of a workplace emergency situation that all employees should know how to handle and report:
B. Bomb threat.
Which of the following allows a computer to search and access information on the Internet:
B. Browser.
59 Jeff is a college student who just opened his first credit card. Which of the following should he NOT do: A. Pay his bill on time B. Buy more with his card than he think he can afford C. Think of his card as a loan D. Track his spending habits
B. Buy more with his card than he think he can afford
18. How do service-oriented companies often improve their levels of service? A. By evaluating internal product development procedures B. By requesting input through employee and customer surveys C. By providing customers with product testimonials D. By conducting a feasibility analysis for company expansion
B. By requesting input through employee and customer surveys
What communication style is most appropriate to use when you are providing a friend with personal advice?
B. Empathic.
13. Why is it important to use the appropriate writing style when developing research reports? A. Ensures the writer's objectivity B. Enhances the writer's credibility C. Allows the writer the express creativity D. Reduces the need to edit the content
B. Enhances the writer's credibility
The purpose for writing a letter of application is to introduce yourself and to
B. Express your interest in the job opening.
Nelson needs to find out the exact model number of a printer to order the correct ink cartridge for a customer. To obtain accurate information quickly, Nelson should access
B. His company's intranet.
Businesspeople are more likely to accept a new idea if the idea will
B. Improve a situation.
49. Which of the following is an advantage of practicing effective human relations skills at work: A. Decline in employee morale B. Increased employee loyalty C. Increased employee absenteeism D. Decreased customer loyalty and patronage
B. Increased employee loyalty
Which of the following is an important type of financial record that individuals should maintain in order to manage their finances:
B. Insurance policy.
Which of the following is true of emotional intelligence:
B. It helps you manage your emotions.
One of the reasons why it is important for employees to continue their education throughout their careers is to be prepared for
B. Jobs of the future.
Tim thought his manager told him to have the sales report done by 2:00 on Thursday, but his manager actually wanted the report by noon on Tuesday. When the report was not ready on Tuesday, Tim's manager became irritated with him. What was the reason for the disagreement or conflict?
B. Miscommunication.
46. Carmen had an accuracy rating of 91 percent last year. This year, she won't be satisfied unless her accuracy rating is at least 92 percent or higher. Which behavior of an achievement-oriented person does this illustrate? A. Taking moderate risks B. Not being satisfied with current performance C. Demonstrating leadership D. Desiring feedback
B. Not being satisfied with current performance
Miguel always enjoyed designing and building bookshelves, tables, and storage cabinets for his family and friends in his spare time. Through word-of-mouth, others started to ask Miguel to build items for them. Requests for his services became so great that he decided to open his own woodworking business. Miguel decided to start his own business because of his
B. Passion for a hobby.
The best way for Melissa to determine if her company will pay the tuition for the class that she is taking at the community college is by
B. Reading the employee handbook.
20. A store's written policy concerning returns states that "Refunds will be issued when a receipt is resented; other returns will be given store credit." Mrs. Garcia, a regular, returns a product without a receipt, complains about the store's policy, and is given a full refund even though she doesn't have a receipt. Another customer I've heard the conversation and asks for a refund without a receipt, but the store denies that request. How would enforcing the return policy have a positive impact on the business? A. Ensure fair treatment of employees B. Reduce misunderstanding and ill will C. Eliminate consistent behavior D. Guide customers' actions and protect their decisions
B. Reduce misunderstanding and ill will
55. For budgeting purposes, which of the following would be considered a long-term financial goal: A. Buying a used car B. Saving for retirement C. Saving for an annual vacation D. Creating an emergency fund
B. Saving for retirement
Which management function is described in the following situation: Christy Chen determines the type of workers she needs, locates qualified applicants, selects those to be hired, and assigns the new hires to a work area.
B. Staffing.
The quantity of a good or service that producers are able and willing to offer for sale at a specified price in a given period of time is
B. Supply.
Which of the following is an advantage of investing in bonds:
B. They are very low risk.
30. Why is it important to avoid considering prejudice and bias when judging others? A. to improve negotiation B. To be fair and equitable C. To be persuasive D. To communicate effectively
B. To be fair and equitable
Payroll, hotel reservations, and sales orders are handled by a(n) __________ type of information system.
B. Transaction processing system
What is one thing you can do to protect yourself from becoming a victim of identity theft?
B. Use unusual passwords rather than your birth date to access your bank accounts.
Which of the following is true of maintaining an inventory of supplies:
B. Using proper, approved inventory processes helps to ensure that you won't run out of supplies.
When Jeremy develops his personal budget, he should categorize the money that he spends on food, clothing, and entertainment as
B. Variable expenses.
45. Keegan is taking a business course, but he doesn't like his instructor's style. He decides he'll go to two more classes to see if it improves, and if not, he'll switch to a different course. Keegan is showing adaptability by developing a(n) __ plan. A. objective B. contingency C. corrective D. learning
B. contingency
38. You want to get strait A's and impress your teachers, so you consider cheating on tests to make sure you do well. You're facing an ethical dilemma because of your A. conflicting values. B. desire to prove yourself. C. pressure from others. D. bad role models.
B. desire to prove yourself.
39. You have just started a new job with coworkers who have been working together and are now friends. Whenever you ask a job-related question, your coworkers laugh at you. You can use self-control in this situation to help you with A. job enrichment. B. goal setting. C. pressure from others. D. operational changes.
B. goal setting.
33. Your supervisor has given you a job to do which must be completed before you leave for the day. Another employee has finished her assignment and offers to help you. This person is demonstrating A. honesty. B. initiative. C. empathy. D. assertiveness.
B. initiative.
4. Emma's teacher is giving directions for an essay test in class. Emma should A. avoid looking her teacher in the eye while directions are being given. B. pay close attention to the teacher while directions are being given. C. interrupt her teacher whenever she has a question. D. get a head start on her test while the teacher is giving directions.
B. pay close attention to the teacher while directions are being given.
12. A guideline for effective, written business communication is to write clear, direct letters that immediately explain the the reader the A. purpose of the company. B. purpose of the message. C. company's goals. D. company's structure.
B. purpose of the message.
6. Sheila decides to invest some of her money. She doesn't like to take big risks, and she wants to be able to access all of her money at all times. She also doesn't mind not earning much interest. Sheila should invest her money in a A. stock. B. savings account. C. certificate of deposit (CD). D. money market account (MMA).
B. savings account.
29. When you know your emotions, you are demonstrating A. self-control. B. self-awareness. C. social relationships. D. social restraint.
B. self-awareness
10. It is appropriate to use slang during conversation when you are A. meeting with a new customer. B. socializing with close friends. C. interviewing for a job. D. being introduced to a new customer.
B. socializing with close friends.
26. A change in local conditions and government intervention are examples of __ business risks. A. avoidable B. speculative C. pure D. unprofitable
B. speculative
21. Elizabeth has many ways of interactions with her favorite store. She can visit it in person and speak to an employee, check out the store's website online, receive one of its newsletters, or look at it's Facebook page. The way Elizabeth interacts with the store are A. contact spots. B. touch points. C. brand interactions. D. customer exchanges.
B. touch points.
37. You re able to rely on your boss to answer your questions and treat all of your coworkers fairly. This means that you __ your boss. A. support B. trust C. like D.resemble
B. trust
41. It is important to your assertiveness for you to consider yourself to be a(n) __ person. A. inferior B. worthwhile C. superior D. enviable
B. worthwhile
What do employees need to be successful in most business careers?
Basic academic skills
When you state a fact, it's important to
Be accurate
Which is the most effective way for an employee to communicate interest in providing good service to customers?
Body language
Hanson Supermarket wanted to establish a form of business credit with Smith Wholesale Company that would allow the owner to purchase meat, vegetables, bread, and milk products on a "90 days same as cash" basis. The owner also wanted a credit account that would require payments every 30 days so that s/he would not have to make large payments. The type of credit account that would best suit Hanson Supermarket is a(n) ___________ credit account.
Budget.
The finance function is usually responsible for which of the following processes:
Budgeting
An unhappy customer wants to return some merchandise. The salesperson listens well and is polite and courteous to the customer. As a result of this professional approach, the customer leaves the business satisfied. This is an example of
Building positive customer relations
Which of the following would help Caitlin emphasize the most important points and clarify the crucial concepts of her business report:
Bullet-pointed list
Nicole's Manicure Salon has operated successfully for the past 15 years. Recently, Nicole decided to expand by offering several people the opportunity to own and operate a Nicole's Manicure Salon in other locations. Which form of business ownership would allow Nicole to attain her goal?
Business-format franchise
64. What components must "balance" in a balanced sheet? A. Assets plus liabilities should equal net profit. B. Income plus expenses should equal owner's equity. C. Assets minus liabilities should equal owner's equity. D. Income minus expenses should equal owner's equity.
C. Assets minus liabilities should equal owner's equity.
Which of the following is a type of financial statement that accountants prepare for a business:
C. Balance sheet.
44. What is a benefit of behaving ethically? A. Tense relationships with customers B. Decreased organizational productivity C. Better, easier decision-making D. Increased risk of legal trouble
C. Better, easier decision-making
Which of the following are capital goods:
C. Buildings, roads, and equipment
Which of the following is an uninsurable risk:
C. Changes in customer buying habits
A business that places orders after reviewing written quotes provided by several suppliers is using the __________ buying method.
C. Competitive-bid.
Which of the following is a reason why someone might have trouble adapting to new circumstances:
C. Contentment.
Using a pleasant tone of voice with customers is especially important when
C. Delivering bad news.
Operations managers have two main goals. One of these goals is efficiency (keeping costs low). What is the other goal?
C. Effectiveness (keeping customers satisfied).
Which of the following agencies prohibits false or misleading advertising:
C. Federal Trade Commission.
Which of the following is a benefit to the business of effective human relations:
C. Increased productivity.
2. Tyrone is writing a research paper for his business class. What question should Tyrone ask as he looks for valid sources? A. Does this source provide relevant graphic aids? B. Is this material interesting and easy to read? C. Is the information in this source up to date? D. Do I agree with the viewpoint of this author?
C. Is the information in this source up to date?
Which of the following is an example of employees using groupware computer applications:
C. Kelli, Juan, and Phil can access and make changes to the company production schedule from their home computers
Businesses that carry a considerable assortment of goods but in only one or a few related product lines are __________ businesses.
C. Limited-line.
Assessing your personal strengths and weaknesses in an objective way involves
C. Looking for behavior patterns that occur regularly over time.
By using a software program that prevents employees from forwarding documents over the Internet, advertising agencies are able to
C. Maintain data security.
A company gets ideas by reading trade publications and attending trade shows. What source of innovation is this company using?
C. Observations.
Which of the following is the most effective way to avoid excessive credit card debt:
C. Pay off your balance each month.
8. Paul is responding to an inquiry he received in the mail. His response includes some good news and some bad news. How should he structure his response in light of the bad news? A. Place the bad news in the post- script (P.S.) section of the response. B. Place the bad news at the beginning and the good news in the closing paragraph. C. Place the good news at the beginning and the bad news in the secondary position(s). D. Give more space to bad news than good news to emphasize urgency.
C. Place the good news at the beginning and the bad news in the secondary position(s).
Altering personal behavior in order to show enthusiasm requires discipline and
C. Practice.
What should businesses do to help employees follow instructions for the use of equipment and machinery?
C. Provide training.
27. Fraction Enterprises and Garland Manufacturing are identical businesses that are supplies by Alta Wholesale. Fraction provides a holiday party for its suppliers, while Garland does not. Because of the holiday party, Alta Wholesalers charges Fraction less for its merchandise than it charges Garland for purchasing the same quantity of merchandise. Which government regulation of competition is Alta violating? A. Sherman Antitrust Act B. Clayton Act C. Robinson-Patman Act D. Celler-Kefauver Antimerger Act
C. Robinson-Patman Act
During a staff meeting, Lindsay started to ask Tom a question while he was presenting his report. What did Lindsay do wrong?
C. She interrupted the speaker.
6. Which of the following is a way that you can use non verbal communication to express your approval of an idea: A. Making a fist B. Folding your arms C. Smiling broadly D. Raising your eyebrows
C. Smiling broadly
"This is an exciting new opportunity for you," says Jane's boss. Which of the following nonverbal cues would appropriately reinforce that message?
C. Smiling.
54. What is the co-signer of a bank loan legally responsible to pay if the borrower defaults on the loan? A. The interest amount owed only B. The principle amount owed only C. The balance of the loan owed D. The original amount of the loan
C. The balance of the loan owed
Which of the following is a barrier to assertive behavior for some people:
C. They are afraid of damaging their relationships.
Determine if the following statement is true or false: In effective work teams, every team member takes on a leadership role.
C. True.
53. What federal law must businesses follow when they offer revolving charge accounts and send customers updated statements showing the status of their accounts? A. Fair Credit Billing Act B. Equal Credit Opportunity Act C. Truth-in-Lending Act D. Fair and Accurate Credit Transactions Act
C. Truth-in-Lending Act
5. Megan is working with a group member who's explaining her part of a project. Megan wants to make sure her group member knows she's listening, so she says things like, "I see," "Okay," and "I understand." Which active listening skill is Megan demonstrating: A. Paraphrasing the message to test her understanding B. Repeating critical information C. Using a verbal acknowledgment response D. Collecting all the information possible
C. Using a verbal acknowledgement response
Written communication is not effective when readers must
C. Work to understand what the communication means.
36. After Porter realized that he processed an order incorrectly, he waited too long to correct the problem. As a result, an incorrect item was shipped to the customer. Now. the customer will need to ship the item back to the warehouse, and Porter's company will need to pay extra charges to have the product returned. This situation illustrates that A. the company has unexpected expectations about Porter's ability to preform his job. B. employees should tell their supervisors about all problems as soon as they occur. C. an employee's decision and actions can negatively impact others. D. customers are likely to be very angry when employees make simple mistakes.
C. an employee's decision and actions can negatively impact others.
40. Associations with colors are cultural issues that are most important for A. travelers. B. goal setting. C. businesses. D. individuals.
C. businesses.
42. A person is most likely to experience frustration or health problems when the A. conflict is about something tangible or concrete. B. other person does not use the yielding conflict response mode. C. disagreement is not handled well. D. other person uses problem-solving techniques.
C. disagreement is not handled well.
16. After solutions have been identified during a problem-solving meeting at an advertising agency, meeting participants should A. gather information about the problem. B. identify the cause of the problem. C. evaluate the solutions. D. verify the cause of the problem.
C. evaluate the solutions.
5. In a consensus‐building group, the facilitator is the person who A. takes notes. B. is in charge of the group. C. keeps the discussion on track. D. makes sure everyone has equal time to speak.
C. keeps the discussion on track.
66. Two years ago, Tommy borrowed $12.500 from his bank to purchase a new vehicle. Unfortunately, he lost his job about a year ago, and he hasn't been able o make a payment on the loan for six months. As a result, the bank is taking steps to seize his automobile. This is called A. forbearance. B. foreclosure. C. repossession. D. debt consolidation.
C. repossession.
Which of the following does not describe decision making:
Changing one requirement.
When reconciling bank statements, it is important to consider
Checks that have not cleared.
Which of the following is a true statement about coaching:
Coaching is enabling others to reach their potential
If your supervisor asks you to find information on Coca-Cola's current market share for cola in the United States, the best and most precise wording to use when trying to narrow down the Internet search on most search engines would be
Coca-Cola AND current market share AND cola AND United States.
A man comes to pick up his order at the office where Courtney works. When she tells him his order hasn't arrived yet, he seems a little upset. She asks for his order number again so she can double-check it and find out where it is. Which step of the seven-step problem-solving method does this situation illustrate?
Collect information
Which of the following is a type of financial-services provider:
Commercial bank
Which of the following statements regarding company policies is true:
Company policies identify general company rules
One way for a person to verify the reliability of an online article's information is by
Comparing the information with other articles about the topic
Which of the following is an appropriate attitude for the salesperson to have toward customers' complaints:
Complaints can often be opportunities.
Which of the following is not a factor in your image of yourself:
Concept testing
A business letter that presents its message in as few words as possible would be described as having
Conciseness
Which of the following describes the skill of conveying a message clearly in as few words as possible:
Conciseness
Shawn is preparing for an interview with a local company. He knows that he should ask relevant questions about the job at the end of the interview. Which of the following will helps prepare these questions?
Conducting research about the company prior to the interview
What should employees in today's changing world do to prevent their skills from becoming obsolete?
Continue their education
Ali is borrowing $275,000 from a bank. So Ali understands the terms of the loan, the bank outlines the terms in a formal agreement and requires Ali to sign it. This is an example of a financial
Contract
To improve a business's effectiveness in providing customer satisfaction, the business's marketing activities and its other business functions should be
Coordinated.
Limited liability is a characteristic of what form of business ownership?
Coorporation
Marsha wants to invest her savings in a business. However, she wants to protect all of her personal assets. Which type of business ownership would be most appropriate for Marsha?
Corporation
In all business occupations, it is important for workers to have effective use of
Correct grammar
Yvonne wants to create a visual aid that will easily show how her company budget is divided among three departments. Which visual aid should she use?
D. A pie chart.
When their regular duties have been completed, employees with initiative look for
D. Additional work.
The easiest way to learn your company's brand promise is to
D. Ask your manager or supervisor.
Which of the following is an example of legal tender issued by the federal government:
D. Bank notes.
Letters of inquiry that businesses write to other businesses are routine business communication and usually contain only
D. Basic information.
Chad needs to email sales data to both Ken and Sherri, but he doesn't want Ken to know that Sherri is also receiving the message. What email function should Chad use to send the email to Sherri?
D. Blind carbon copy.
To contribute to a discussion in a useful way, you should avoid
D. Blurting out statements without thinking.
In a private enterprise economic system, who normally decides what goods will be produced and what prices will be charged for them?
D. Businesses and consumers
A business letter that has easy-to-understand information is said to possess
D. Clarity.
Which of the following is a capability of a presentation software program:
D. Combining animation and sound.
Most change failures occur because there is a lack of
D. Communication
34. Which of the following is an essential element of responsible behavior: A. Positivity B. Hopefullness C. Decisiveness D. Compassion
D. Compassion
When your level of self-esteem is low, this causes you to have
D. Doubts about yourself.
A business owned by two or more persons who have unlimited liability is called a
D. General partnership
What is one of a coach's most important tasks?
D. Giving feedback.
Chad's friend wrote down instructions for him to change the oil in his car. Chad makes sure he follows the direction to put something for catching the oil in place first, so it doesn't spill everywhere. Which of the following steps for following directions does this situation illustrate:
D. Go in order.
Insight or intuition plays a significant role in the decision you make if you
D. Have a gut feeling about one alternative.
Which of the following statements contains the most relevant information to include in a business report about the specific market share of computer manufacturers during a particular time frame:
D. In 2014, Hewlett-Packard held 27.6 percent of the market share, followed by Dell, which held 24.3 percent.
When Jane received her first paycheck from her part-time job, she was surprised to see the amount was much less than her $8.00 per hour pay rate multiplied by the number of hours she worked. Jane had not planned on __________ tax being taken out of her paycheck.
D. Income.
Employees' explaining the proper way to use a particular product to a customer who is interested in buying the item is an example of handling a customer
D. Inquiry.
Which of the following would be classified as a service complaint:
D. Late delivery.
Which of the following is a component of verbal communication between individuals:
D. Listening.
How can an individual employee help protect company information on a daily basis?
D. Log out of his/her computer when leaving work.
To succeed in business, managers must base their decisions on the
D. Needs and desires of consumers.
When the company president finished his speech complimenting the staff on their work and promising raises and bonuses, the staff members rose to their feet and applauded him. The staff members were expressing their approval through
D. Nonverbal communication.
Businesses prefer to hire honest workers because they will
D. Not steal from the business
Chloe recently took over the family business so that her parents could retire. While reorganizing her dad's desk so that she could use it, Chloe found several 5.25-inch floppy disks. She'd like to find out what is stored on each disk, but she doesn't have a computer with a floppy disk drive. She can't access the data on the disks because floppy disks have become
D. Obsolete.
Which of the following is a source of career information that would best help people who are currently employed identify better paying careers that suit their skills:
D. Occupational Outlook Handbook.
What are businesspeople who fail to adapt their communication styles to appeal to their international clients likely to do?
D. Offend the clients.
What should you do if you phone an important customer and the customer indicates that you have called at a bad time?
D. Offer to schedule a second call.
The set of computer programs that manages the hardware and software of a computer is the
D. Operating system.
Young people often locate their first jobs in the community by responding to businesses that have
D. Posted help-wanted signs.
What type of business policy is most likely to attract customers to the business?
D. Product.
Rachael works in the constantly changing fashion industry. Shifting trends have caused her to rethink what she's expecting from her work team. Which tip for smart goal setting is Rachael following?
D. Regularly reviewing and revising goals.
Which of the following is a measure of how well a business generates cash flow:
D. Return on capital.
A human resources manager is reviewing job applications for a marketing position to select which candidates to call for an interview. What process is the human resources manager performing?
D. Screening.
If an employee continuously fails to follow the firm's rules of conduct, the firm is likely to
D. Take disciplinary action.
What federal law must businesses follow when they offer revolving charge accounts and send customers updated statements showing the status of their accounts?
D. Truth-in-Lending Act.
Last year, several of Readmore Bookstore's employees hurt their backs while lifting heavy boxes. As a result, the bookstore is re-teaching its workers how to lift heavy boxes of books safely. What type of control is the business using to protect its employees' health and safety?
D. Work-practice control.
43. If you and your teammates cooperate with each other and you feel like you're "all in this together," you benefit from shared A. reflection. B. competition. C. innovation. D. accountability.
D. accountability.
9. In an effective information management system, all information is A. abstract. B. accessible to everyone. C. quantitative in nature. D. accurate.
D. accurate.
3. It is effective to follow a step-by-step order when applying written directions to A. take notes. B. give commands. C. read materials. D. achieve tasks.
D. achieve tasks.
17. Most businesses stress to their sales force that the most important person is the A. supervisor. B. wholesaler. C. manager. D. customer.
D. customer.
65. Aisha wants to buy new ovens for her bakery. They'll be expensive, but she has some money saved up that she can use for her purchase. Aisha plans to finance her new equipment using A. accounts receivable. B. dividends. C. debt. D. equity.
D. equity.
47. When persuading other to go along with a proposed chance, you should A. reinforce your proposal with facts and statistics. B. tell them that there's a better way of doing things C. demonstrating leadership D. explain how the change will benefit them.
D. explain how the change will benefit them.
IF the money supply is low and the demand for money is high, interest rates on loans will A. increase, then decrease. B. decrease. C. stay about the same D. increase.
D. increase.
22. Goods and services that are purchased by producers for resale, to make other goods and services, and/or to use in operating a business are known as __ goods and services. A. convenience B. shopping C. specialty D. industrial
D. industrial
48. Team leaders enlisting others in working toward a shared vision must remember that communication A. is not important in a team setting. B. is more important than collaboration. C. only involves conveying the vision to team members. D. involves being receptive to feedback.
D. involves being receptive to feedback.
35. Although Nolan feels that he has the right solution for a problem at work, he listens to what others have to say and takes their opinions seriously. Nolan is A. generous. B. empathetic. C. reliable. D. open-minded.
D. open-minded.
32. The ability to demonstrate interest and enthusiasm often leads to greater A. emotional instability. B. individual recognition. C. personal integrity. D. personal achievement.
D. personal achievement.
4. A manufacturer wants to ensure that each product it makes meets certain standards so that customer complaints and product returns will be kept at minimal levels. Meeting this goal depends on the part of operations known as A. inventory management. B. strategic management. C. purchasing. D. quality control.
D. quality control.
19. When doing business with clients from another culture, you should always be sure to A. always speak English, since it's considered the international language of business. B. take the opportunity to tell the other person how you do things in your culture. C. use humor to ease tension and make everyone more comfortable. D. research the culture and history of the people with whom you're doing business.
D. research the culture and history of the people which whom you're doing business.
28. the costs of government regulation of business are paid for through A. tariffs. B. interest. C. prices. D. taxes.
D. taxes.
25. A business that produces a product should be socially responsible to the __ of the product. A. producers B. providers C. endorsers D. users
D. users
52. One way money functions in society is that it helps people communicate a product's A. attributes. B. income. C. market. D. value.
D. value.
An effective technique to use to clarify information when giving verbal directions involves
Demonstrating a procedure
A new business opened across the street from Heinrich's. It is virtually identical to Heinrich's. What type of competition is Heinrich's facing?
Direct
Which management function is described in the following situation: James Crane has created a team atmosphere among the members of his sales department. When the team exceeded their monthly sales goal, James rewarded them with a celebratory dinner out and a five -percent bonus.
Directing
When assisting domineering/superior customers, which of the following is not an action to take:
Do most of the talking yourself.
Government bans or controls monopolies because monopolies
Do not always benefit consumers.
Stealing from his company
Don likes to have lunch with coworkers everyday, and they usually take a longer lunch break than the company allows. What are Don and his coworkers doing?
Millie is reading a book to learn how to knit. She wants to make her sister a scarf for Christmas, but it's only a week away, and she doesn't have much time. Millie decides to skip ahead of the directions, and the scarf winds up looking more like a potholder. Which of the following tips for following directions did Millie ignore:
Don't rush
Which of the following is a safeguard that can be used when writing checks:
Don't sign blank checks that could be filled out by a dishonest person.
Updated
Due to obsolescence, the format in which a business stores its information must often be
Sara told her mother that she'd like a new bicycle for her birthday to ride to the park. What type of want or need is this?
Economic want.
Which of the following business resources provides information about the company's dress codes and vacation policies, and general rules for appropriate behavior:
Employee handbook
Which of the following is an example of one of a business's inputs:
Employees
Which of the following situations is an example of business security:
Employees are required to enter and exit the business through one door.
What is an important consideration when giving employees verbal directions for completing a task?
Employees process information when giving employees verbal directions for completing a task
Which of the following statements about practicing good safety habits is true:
Employees should always be thinking about safety
Estimating how long each step in production will take
Employees who are involved in production scheduling are responsible for
Keeping an open mind is essential to empathy because it
Enables you to see another's point of view.
In order to be understood on the telephone, a business's employees should always?
Enunciate clearly
The characteristics that reflect an individual's honesty, dependability, and fairness are referred to as
Ethical standards
Tom believes that his own culture is naturally better than other cultures. This is an example of
Ethnocentrism. Tom's belief is ethnocentric.
Where do businesses often look for information on general economic and social trends?
External sources
An example of a nonverbal signal that you can use to establish a connection with others and indicate that you are tuned in to what they are saying is
Eye contact.
Which of the following is the most appropriate method for supervisors to use when communicating about personal or confidential issues with individual employees:
Face-to-face meeting
The most effective way to interpret others' nonverbal cues often is to look at their
Facial expressions
True or false: Companies without an HR department do not participate in HR management activities.
False; in companies without HR departments, other managers and supervisors participate in HR management activities.
In which of the following situations might a business be held liable for the unethical behavior of its employees while they are on the job:
Female applicants are harassed during interviews.
A business owner who is acquiring a partner in order to obtain additional operating funds is performing which business activity?
Financial analysis
The Sheshadri sisters want to open a child -care center, but they have insufficient funds to pay all the expenses. What business activity are they involved in when they obtain the money they need to operate the center?
Financial analysis
Entrepreneurs protect the profitability of their businesses by developing which of the following skills:
Financial and problem-solving
What should you do to be prepared to answer customer questions?
Find out what you need to know to do your job well.
What portable device can businesspeople use to store electronic documents, so they can later retrieve them from other computers?
Flash drive.
Which of filleting is an example of a text-oriented graphic that is often used to illustrate a business process or organizational structure??
Flow-chart
If an employee needs to do some research to answer a customer's telephone inquiry, the best action for the employee to take is to obtain the customer's telephone number and?
Follow up with the customer after obtaining the requested information
What is one of the identifying characteristics of private enterprise?
Freedom in the marketplace.
Which of the following is an external source of information about yourself that could help you to develop
Friends
Which of the following types of broker usually charges the highest commissions:
Full-service
Karla and Brad are college graduates who have received a small inheritance from their grandfather's estate. Karla and Brad have always wanted to own a business, and they are committed to devoting both time and money to making it a success. What type of business ownership would you recommend to Karla and Brad?
General partnership
Where are you most likely to read relevant, valid information about federal legislation such as copyright law?
Government Publications
Students searching for a job should check the listings posted in the school's
Guidance office.
Which of the following factors affecting personal appearance includes nutrition, weight, and posture:
Health
Which of the following is not an important topic to discuss with a potential investment advisor?
Hometown
It is most appropriate to format a section of of a document with a numbered list when you are
Identifying the sequential steps of a process
By accurately explaining the company's policies to customers, salespeople often are able to avoid misunderstandings with customers and improve the company's
Image.
Which of the following is the opportunity cost for a person who decides to place $500 in the bank rather than purchase something s/he really wants but does not need:
Immediate gratification
Which of the following describes the relationship between self-esteem and your success in life:
Important to success.
What is one way that a business can reduce unsafe working conditions?
Improve housekeeping
Which of the following involves obtaining and evaluating data for the purpose of helping businesses make long-term decisions:
Information management
Kevin is interested in a career in public relations. He visited three local firms to obtain industry information and make important contacts. What career search tool did Kevin use?
Informational interview
Which of the following lists the components of the production process:
Inputs, a conversion process, and outputs.
When reviewing a business letter that a coworker has written to a customer, which of the following elements should you look for:
Inside address and signature
Mary has a full-time job and is planning to buy a new car. She has $2,000 for a down payment, but the car costs $10,000. What type of credit account would be appropriate for Mary?
Installment
To streamline its information systems, the Mason Company wants to purchase a computer program that performs a variety of related functions, such as accounts payable, accounts receivable, and general ledger applications. The Mason Company should purchase a(n) ____________ computer package
Integrated software
The issue is not very important
It is appropriate to use the yielding conflict response mode in conflict resolution when
What is the not-so-good news about maintaining a positive attitude?
It takes more effort to be positive than to be negative.
When taking notes during a seminar, a businessperson should write down
Key points
A customer asks a salesperson about a specific advertisement in last Sunday's newspaper. Which of the following would help the salesperson to assist the customer:
Knowledge of the products being promoted
Corporation
Limited liability is a characteristic of what form of business ownership
One way that an applicant can indicate a sincere interest in the job during an employment interview is to
Listen attentively
Brooke is attending a meeting to discuss an upcoming project that she will be working on. To take effective notes during the meeting, Brooke must?
Listen carefully
The first step in handling customer complaints is to
Listen to what the customer has to say.
Individuals who are able to defend their ideas objectively usually are able to provide others with?
Logical evidence
When the price of a product is high, consumer demand will usually be
Low
Employees who are in contact with customers can reinforce the company's service orientation by dressing professionally and
Maintaining a positive attitude
Appropriate information management saves businesses time and money by
Maintaining higher levels of productivity.
Which of the following is the best way to approach a coworker who has a vision impairment:
Make a small amount of noise as you come near
Which of the following is a guideline for employees to follow in handling customer inquiries:
Make sure you clearly understand customers' inquiries
Your body language affects how you present yourself in terms of your nonverbal cues and the
Manner in which you carry yourself.
Professional selling belongs in what career area?
Marketing
To best handle serious illnesses or injuries in the workplace, employees should thoroughly understand the company's __________ procedures.
Medical emergency.
Of the following lending investments, which is not offered by a bank:
Municipal bond.
It is important to protect against identity theft to prevent unauthorized individuals from
Obtaining credit in your name.
What should you do if you phone an important customer and the customer indicates that you have called at a bad time?
Offer to schedule a second call.
Which of the following is the type of information system that contains word-processing and spreadsheet applications:
Office automation.
Gross pay
On a pay stub, the total amount of money that a worker has earned for the pay period before deductions is listed as
Convenience
One of the reasons that businesses and consumers use credit is because it provides
Maximizing
One way in which a business can show its social responsibility is by ____ its profits
What are the day -to-day activities required for a business to function?
Operations
Which of the following is an example of a business placing a blanket order with a vendor:
Ordering goods without specifying style.
Which of the following leadership characteristics would be too difficult to "fake":
Passion for work and people.
Five minutes before closing time, a customer requested a special order to be delivered that day. Lee was in the process of closing for the day, but the customer was insistent. Lee agreed to assemble the order and deliver it. Lee's behavior would be described as
Passive.
The employee didn't listen to the manager's explanation about how to perform a certain task because she/he had done a similar job before. Which factor caused the employee not to listen effectively?
Past experiences
Your customer at Issa's Ice-Cream Parlor is a little girl who can't make up her mind, and your line of customers is getting longer and longer. What personal trait must you practice in this situation?
Patience
Which of the following is a statement that is true for all economic systems:
People are interdependent
A personal characteristic that helps people to reach their goals is
Perseverance.
Graduation from an educational institution would be an example of a(n) __________ change.
Personal
As president of her large company, which should be Sandra's first priority?
Planning
Which of the following statements is an example of an opinion:
Politicians are unethical and should not be trusted
Rosita is a salesperson at a local retail store and has been asked to work with management to determine what items will be offered for sale in her department. The items that she chooses will draw customers to her area of the store. Rosita is being asked to assist in establishing which type of business policy?
Product
JavaScript, BETA, AppleScript, and Ubercode are examples of computer
Programming languages
Each year, Marla must pay a certain percentage of the value of her home to the local government. Which of the following is the tax liability Marla is responsible for paying:
Property.
How does insurance benefit a business?
Protects against financial loss.
What should job applicants offer to do in the closing paragraph of an interview follow-up letter?
Provide further information
Which of the following is an example of a business using technology to improve the efficiency of its salespeople:
Providing laptop computers
The type of business organization that offers its owners the most protection from risk is a
Public corporation.
Rick works for Sugar Sweets, a producer of chocolate-cream pies. It is his job to find vendors that sell the best-quality pie containers at the best price for the company, order the correct quantity, and make sure they are delivered to the company on a timely basis. What business activity is he performing?
Purchasing
Providing an uninterrupted flow of goods or materials is an important aspect of which of the following business activities:
Purchasing.
A guideline for effective, written business communication is to write clear, direct letters that immediately explain to the reader the
Purpose of the message
Which of the following is a method a responsible worker could use in order to become more productive:
Read current industry materials.
While preparing her annual income tax return, Kate determined that she had her employer withhold more tax than necessary. As a result, Kate is eligible for a government
Refund
Which of the following message closings is the most appropriate to use for a businessperson who is sending formal e-mail correspondence:
Regards
Which of the following is characteristic of a reliable worker:
Responsibility
Which of the following is an example of information that a job applicant might include in a follow -up let ter to an interviewer:
Restatement of key points
Information that a business keeps in its accounting records includes its
Revenues and expenses
Which of the following is a source of income that a person should consider when developing a personal budget:
Salary
One way that individuals can obtain valuable work experience before applying for full-time paying positions is to
Serve an internship.
Lauren is setting objective measures—criteria to evaluate her success. Which step in developing an achievement orientation does this illustrate?
Setting goals
Which of the following is an example of creating form utility:
Sewing a dress
Annual percentage rate
Sheila pays the minimum payment shown on her credit card bill each month. For the remaining amount on the bill she will be charged a(n)
What is the first step in the process of leading change?
Show why the change is necessary.
The following information appears at the end of all of Molly's outgoing e-mails: Molly S. Glenn; Assistant Manager; The Creekside Café; 4422 Clear Creek Road, Danville, TN 44882; (774) 555-2047; [email protected]. This information is Molly's e-mail
Signature
It is most appropriate for businesspeople to use complex, technical jargon when they are
Speaking with coworkers
The XYZ Company has a committee whose members are appointed for three-year terms to review the company's hiring policies. This committee is an example of a __________ committee.
Standing.
An advertising agency wants to communicate its television commercial idea to a client. What format would be the best for the agency to use?
Storyboard
Cash-register tapes and shipping forms used by a business would be classified as industrial
Supplies.
Eliminating undesirable traits requires
Taking some action
Which of the following is not a guideline for responding to criticism in a constructive manner:
Tell the person involved exactly what you think of the situation.
Which of the following is evidence that diversity cannot be avoided:
The demographic makeup of today's workforce
Which of the following statements would be placed in the introductory section of a research report:
The purpose of this study is to determine why sales have been decreasing for three consecutive quarters
What type of information should employees be able to locate in their company's employee handbook?
The use of company property
What should be a responsible worker's primary work goal?
To be as efficient as possible.
Why is it important for business employees to ask relevant questions?
To clarify meanings
What is the purpose of developing and using graphics in business reports?
To communicate information
Which of the following is not a reason to participate in a discussion:
To declare your opinion
Why do advertising agency account executives often participate in meetings and problem-solving groups?
To develop and campaign for clients
What is one reason why businesses write informational messages
To explain new policies
Which of the following is not a purpose of an exit interview:
To negotiate compensation and benefits.
A staff meeting was held to discuss some problems the business was having. Management did not need to stress the seriousness of the problems, as it was conveyed in their voices. Which speech element was management using to convey its message?
Tone
Which of the following adds meaning to the words a speaker uses?
Tone of voice
Business people often use the calendar applications on their cellular telephones to
Track their appointments.
Gabriella is writing a professional report about the trends occurring in a specific industry. What source would provide Gabriella with the most relevant, up-to-date information?
Trade publications
False; in companies without HR departments, other managers and supervisors participate in HR management activities
True or false: companies without an HR department do not participate in HR management activities
What do some people purchase as an investment that accumulates a cash value?
Type of life insurance
In order for the process of communication to work effectively, it must include __________ of the information transmitted
Understanding.
Which type of communication is being used when a salesperson sends a message to the store manager?
Upward.
When management and employees see the same image of what the business is capable of being in the future, they are sharing a(n)
Vision.
Which of the following is needed to post a web page:
Web server.
Which of the following questions might you ask when assessing your strengths and weaknesses:
What can I improve?
Work team
What kind of team would take full responsibility for an entire line of products
Database
What software program would a local car dealer use to organize and sort customer information in order to mail postcards to customers to remind them when it is time for routine maintenance
After assessing the situation
When should a person select the appropriate outfit for a specific occasion
Extension
Which component on a purchase order indicates the total price for all quantities of a single item
Windows
Which of the following is a basic computer operating system that a business might use:
Bonds
Which of the following is an example of a lending investment
Computer
Which of the following types of fraud is most likely to be committed by an unscrupulous competitor
Which of the following is a basic computer operating system that a business might use:
Windows
Which of the following is an Internet-access source that allows computer users to log onto the Internet without a physical connection:
Wireless Fidelity
Which of the following types of computer software programs usually contain a thesaurus:
Word processing
A company's current balance of assets and liabilities falls under the focus of
Working capital management
Which of the following would most likely appear in an e-mail message subject line:
Your Confirmation Number
Which of the following is not a factor that determines how much investment risk you can handle:
Your income
To help make tentative career decisions, you should know the educational and training requirements as well as
Your major strengths, aptitudes, and interests.
Franchise
a contractual agreement between a parent company and a franchisee to distribute goods and services
"Brain drain" occurs when
a country loses talented employees to better opportunities overseas.
Distributed Innovation
a decentralized model used for problem solving
Brokerage Bills
a fee charged by an agent, or agent's company to facilitate transactions between buyers and sellers
Corporation
a form of business ownership that is owned by stockholders who have purchased units or shares of the company
Statute
a law
Rebate
a part of the price that a customer pays for a good or service, which is usually offered by the product's manufacturer
Tort
a private wrongdoing that potentially harms another person or entity
The term market price refers to
a product's current selling price.
Web Ring
a series of linked web pages that share a common theme.
Defamation
a tort that involves harm to an individual's or business's reputation
Conceptual Skills
ability to see the "big picture" and think about how things will work together
A characteristic of effective written communication is that it
accomplishes its intended purpose.
What do companies often use to assign and track various business tasks
accountability matrix
Which of the following is a negative effect on businesses of government regulation
additional expense and inefficiency are experienced
One of the functions of the Federal Trade Commission (FTC) is to protect
against unfair methods of competition.
Amount Due
all extended prices, tax, and delivery charges
Touch Points
all of the opportunities that a company has to connect with its customers and reinforce its brand value
General Endorsement
allows the endorser to cash the check or deposit it into the account of his/her choice
Malware
an illegal computer program that is used to disrupt computer processes, destroy computer programs, and access confidential business information
The United States' business culture tends to embrace self-reliance and personal accomplishment, which are characteristics of
an individualist society
When participating in group discussions, it is often helpful to
appoint a leader
Because Costa Ricans do not like to be kept waiting, it is important for businesspeople to
arrive at meetings on time
To calculate total revenue, a business multiplies the number of units sold by
average price per unit
Which of the following is an indication that employees might be experiencing a lot of stress:
being irritated when dealing with customers
Ethnocentrism
belief that your own culture is naturally better than other cultures
What information should be included in the recommendations section of an analytical report?
benefits and risks
If you take a positive approach toward others, you can expect to have
better relationships.
Corporate Bonds
bonds issued by corporations to fund operating expenses
Generalized Résumé
broad, general information rather than specific information
Churning
broker may encourage you to make excessive trades just to collect the commission fees from each one
An estimate of a business's income and expenses for a specified period of time is a(n)
budget
Unlimited Liability
business owners are personally liable for debts incurred by the business
Contraction
businesses are affected by external factors; businesses often experience lower sales and profits
Brand-insistence Buying Behavior
buyer will not buy anything other than a specific brand or product
Communist Command Economy
capital for business investment is provided by the government, which obtains it by taking the profits of businesses it owns and by levying taxes
Process Innovation
changing the way that a product is produced or delivered
Direct Distribution
channel of distribution in which goods and services move directly from the producer to the consumer or industrial user
Indirect Distribution
channel of distribution in which goods and services move from the producer to the channel members and then to consumers or industrial users
Individuals interested in obtaining a position with a governmental agency should check the
civil service postings.
Which of the following are characteristics of a well-written executive summary:
clear, concise, and error free
What do many individuals establish when planning for future financial needs?
college fund
Job Enlargement
combining different tasks into one position
Stop Words
commonly used words that do not always add meaning to the primary search terms
Promotion
communicate information about goods, services, images, and/or ideas to achieve a desired outcome
Brand Promise
company's agreement, spoken or unspoken, with customers that it will consistently meet their expectations and deliver on its brand characteristics and values
Businesses follow the generally accepted accounting principles (GAAP) because the principles help communicate financial information in a(n) __________ way.
consistent
The ultimate user of goods and services is called a
consumer.
One reason the selling function is so important is because it involves
contact with customers.
Henry's been at his current job for five years. He doesn't really like it but doesn't want to look for a new job because he's so used to this one. Henry avoids adapting because of
contentment
Rolling Budget
continuous budget
Operating Expenses
costs of running the business
Injunction
court order that forbids people from carrying out certain activities
Wage Garnishments
court-ordered initiatives that involve taking income taken from an employee's salary and submitting it to another person or organization
How does empathy help coworkers to be fair to each other?
coworkers with empathy are better able to understand others
Regular credit accounts sometimes called "open accounts" because they allow
credit users to buy at any time during a set period
Cultural Imperialism
cultural aspects referring to the creation and maintenance of unequal relationships between civilizations favoring the more powerful civilization.
Punitive Damages
damages intended to reform or deter the defendant and others from engaging in conduct similar to that which formed the basis of the lawsuit
Moderate Input
decision maker asks for some help before deciding
Elastic Demand
demand that changes according to changes in price
Inelastic Demand
demand that is not affected by changes in price.
Ian's employer electronically places Ian's paycheck directly into his bank checking account every pay period. In what column on Ian's bank statement will he find these transactions?
deposits and credits
Which of the following is most likely to be a result of competition
development of new products
Secondary Dimensions of Diversity
differences that may change at various points throughout one's lifetime
During a negotiation, a non verbal behavior that indicates a negotiators's high level of confidence is
direct eye contact
While George is unable to work because of a back injury, he receives a check every week for 60% of his usual salary. George's check is a benefit of his __________ insurance.
disability
Randy works at a batting cage. Today a customer came to him to complain that the machine did not give as many pitches as she paid for and to demand a refund. Randy checked out the machine and didn't find anything wrong with it. He had a feeling that the customer was just trying to practice for free but didn't have any proof. Randy's customer is a(n) ____ customer.
dishonest
Law of Economies of Scale
economic concept that the average cost of production decreases as a business expands
Consumer Products
economic goods and services that are purchased and used by the ultimate consumer
Jan's supervisor is giving her verbal instructions for a task to be completed. Jan takes notes and asks her supervisor to elaborate on a key point. Jan is practicing
effective listening.
Price Fixing
eliminates competition
Functional Résumé
emphasizes major accomplishments according to importance rather than date
Employees who falsify payroll records or punch time cards for other employees are contributing to
employee theft.
Substantive Due Process
ensure that the government does not take away our fundamental rights
To manage their work commitments in a timely manner, businesspeople should
estimate the time that it takes them to perform their tasks.
People who have integrity usually follow an established code of
ethics.
For an investment to yield positive results at the end of the investment period, the earnings should
exceed the rate of inflation
A computer program that captures the knowledge of experienced workers in known as a(n)
expert system
Gross Domestic Product
final market value of the total output of all goods and services produced within a country's geographic boundaries during a year's time
Monica has always loved to work with preschool children. She would like to open a day care center in her area. However, she does not have enough capital saved at this time. What business activity should Monica address first?
financial analysis
Combing steel, glass, and other raw materials into a vehicle is an example of _________ utility
form
Picketing
form of protest that involves positioning union members (pickets) near a business's entrance during a conflict or strike
Interpreting business policies to customers is usually easier if the business has created a ____________ atmosphere.
friendly
Debit Card
funds are electronically transferred from the cardholder's checking or savings account to the seller's account
It would be appropriate for a job applicant interviewing with a small but growing company to ask about
future advancement opportunities.
Sam's supervisor has asked him to provide an update about the status of his project during an upcoming meeting. Before Sam attends the meeting, it is important that he
gathers necessary information.
Naya truly cares about her coachee, Jamie, and she wants Jamie to succeed. Which of the following coaching characteristics does Naya illustrate:
genuine concern for others
Monetary Gift
given without expectations of repayment
Refusing to do things you really don't want to do is _____ your self-esteem
good for
One way that employees can help to prevent accidents is by practicing
good health habits.
Work Team
group of employees which is responsible for carrying out an entire work process
During a meeting with German businesspeople, an American businessperson introduced a change to the agenda. Because the German businesspeople were caught off guard by this change, they became upset, which indicates that German culture tends to
have a low tolerance for uncertainty
What is an indicator of strong organizational ethics?
high trust and manual respect
When writing letters of application, job applicants should avoid being overly
humorous.
What should a business employee do before writing an informational message?
identify the purpose
Immediately contacting the credit-card company if credit cards are lost is one way to protect against
identity theft.
As a new employee, you receive constructive criticism about your job performance. This criticism is designed to
improve your ability to do the job
Primary Dimensions of Diversity
inborn differences that cannot be changed and affect a person's entire life
The profit a business has earned can be determined from the business's
income statement.
Procedural Due Process
individuals and businesses who are sued or charged with a crime have the opportunity to present evidence on their behalf before a court can impose a penalty
Entrepreneurs
individuals who expand their businesses in the form of products, personnel, and target markets
When coworkers casually discuss work -related topics at lunch, it is called ____ communication.
informal
Payroll Records
information about money paid to employees in a given period
Appropriation
involves a business or person who uses—without permission—another person's name, likeness, and other unique characteristics for the benefit or gain of the user
Business-format Franchise
involves a close,continuous, working relationship between the franchisor and the franchisee
Variety-seeking Buying Behavior
involves the purchase of routine items
Automation
involves the use of machines to carry out production tasks
Accrual Accounting Method
journalize income and expenditures at the time they occur even if no money changes hands at that time
As the manager of her own company, Brooke is able to guide the company and its employees in a desired manner. Brooke possesses the trait of
leadership
Lending Investment
lender allows a borrower to use his/her money during a period of time for a specified fee or rate of interest
Using a credit card is
like getting a free loan if you pay the balance each month.
Before an individual can follow verbal directions, s/he must first be ready to
listen
Chronological Résumé
lists an applicant's education and experience in order according to date, beginning with the most recent
Which is an appropriate action to take when dealing with difficult customers
maintaining eye contact
When writing informational messages, business employees should explain the situation and include sufficient data for the recipient to be able to
make a decision.
Lockout
management refuses to allow union members to work
Bundling
marketing strategy that involves offering several products for sale as one combined product
Market Economy (Free Enterprise)
means of production and distribution are owned and controlled by individuals and businesses
Flighting Strategy
media timing strategy that concentrates advertising during peak sales periods followed by periods of no advertising
When creating your business's web page, you make it possible for Internet browsers to identify and locate various elements of your page through the proper placement of
meta tags.
Price Indexing
method of measuring inflation
Capital Structure
mix of debt and equity financing used to finance investments and projects
Transfer Payments
monies paid by the government in which no goods or services are received in exchange
Job Rotation
moving from one job to another job within an organization
What organization helps union locals to become established, recruit new members, and negotiate with management?
national union
During the month of July, sales at Handy's Shoe Mart totaled $2,500. The cost of the shoes was $1,025. The owner paid out $866 for supplies, insurance, rent, and utilities during the month. The $609 left over represents the owner's
net profit.
One reason it is important to verify that credit agencies have current information about your credit history is because incorrec t data can affect your ability to
obtain a bank loan.
Product/Service Management
obtaining, developing, maintaining, and improving a product or service mix in response to market opportunities
Frictional Unemployment
occurs because there are always workers who are in transition
Corsica Steel Mill has developed a new process to reduce the time it takes to complete a phase of production. To legally protect this new process from unauthorized use, the company should obtain a
pantent
Which of the following is the most likely action that the government takes when a person misses the deadline for filing his/her income tax return
penalty
Traditional Economy
people produce only what they must have in order to exist
So that the company can determine when it needs to order more pencils, Kendra subtracts one box of pencils on a tracking sheet after she takes the box from the office supply cabinet. This is an example of
perpetual inventory.
Because Robert is up for a promotion and wants to impress his manager, he will not share with his coworkers the tacit knowledge that helps him efficiently perform his job. Robert's reason for not sharing the information relates to
personal gain
Conversion
personal property is taken from the owner and given to someone else to use
The section of the marketing plan that should address where the business will be located is the _________ section
place
As Zack left work one evening, his supervisor made the following comment: "Zack, I liked the way you handled the upset customer situation. Keep up the good work!" The feedback Zack received was
positive, external.
Aptitude
possessing the skill or ability to do something
Wrongful Interference
predatory behavior undertaken by a business to draw either customers or employees away from a competitor
Skimming
price strategy that involves setting prices higher than those of the competition
Which of the following will foster a business's ability to adapt to changing markets
proactive management
Quality Circle
problem-solving group
Information Management
process of accessing, processing, maintaining, evaluating, and disseminating knowledge, facts, or data for the purpose of assisting business decision making
Operations Management
process of planning, controlling, and monitoring the day-to-day activities required for continued business functioning
The process of converting resources into goods and services is called
production.
A manufacturer might require all its employees to wear hard hats and protective eyewear when walking through the facility's warehouse and factory to
protect the employees' rights to work under safe conditions.
Two employees used a business's computerized accounting system to change some records. They were able to steal $50,000 from the business because the accounting system lacked which of the following:
protection from theft and fraud
Sovereign Immunity
protects a federal government from lawsuits brought against it in foreign courts
Targeted Résumé
provide specific information about the applicant's qualifications
Capital Products
purchased by businesses for use in their operations
When you set a challenging goal, you are most likely to
put forth your best effort.
Effective managers involve employees in planning changes because people who help to initiate changes are usually more___________ to those changes.
receptive
Cash Accounting Method
record income and expenditures at the time the money changes hands
Tax Accounting
recording transactions for tax purposes
Customer Complaints
related to the business's policies and procedures
Managerial Accounting
reporting financial data to internal users
Zero-Based Budgeting
requires managers to demonstrate the need for every expense instead of relying on figures from a previous period
The Takings Clause
requires the U.S. government to pay a fair price for any private property that it takes for public use
One of the main functions of the legal procedure is to
resolve disputes
Slack Resources
resources that go above and beyond what is needed to run the business
Channel Management
responsible for identifying, selecting, monitoring, and evaluating sales channels
Cyclical Employment
result of changes in the economic and business cycles
Espionage
revealing confidential information without the source or owner's permission and is often associated with spying
Market Risk
risk of financial loss due to the decreased value of an investment
Channels of Distribution
sales channels
Individuals who believe in themselves and think they are of value are considered to be
self-confident.
When you are angry about something but control your temper, you are demonstrating
self-management.
People sometimes take tests that identify their interests in order to help them develop their
self-understanding.
One characteristic of letters of inquiry that businesses write to request information from other businesses is that they are
short.
Nationalization
something whose ownership is taken over by the government
Many businesses use database software programs to computerize their customer mailing lists in order to instantly
sort by zip code.
Successful communication depends upon the
speaker and the listener.
It is most appropriate for businesspeople to use complex, technical jargon when they are
speaking with coworkers
The ability to quickly and accurately calculate mathematical data is one of the characteristics of a _ software program.
spreadsheet
Organizational Learning
strategy that seeks to strengthen an organization by bringing employees together as well as by empowering them as individuals
Competitive Aggression
striving to win scarce customer dollars
Economics
study of how people satisfy unlimited, competing, economic wants with limited resources
Alex is very skilled in building positive customer/client relations because he can express himself without offending others. Alex would be described as having
tact
A businessperson offended a foreign client when s/he continuously made an insulting gesture. As a result, the client severed ties with the businesspersons's company. This situation could have been avoided if the businessperson had
taken the time to learn about the client's culture before the meeting
Innovation
taking action to make the idea, item, or process available for consumers to use
Capital Gains
taxes on earnings from the appreciation of an investment
Project Team
team of employees from different parts of the company who are assigned to work together on a specific project
You have a customer on the phone who always ends up talking about his personal life for far too long. Today, he's telling you a long story about his recent vacation. However, you have several other calls on the line and tons of work to do. How should you handle this situation?
tell the caller you're happy to hear about his vacation, but you have to take another call
Businesses often use presentation software to develop computerized training materials that contain interactive buttons, which allow employees to
test themselves.
Tact
the ability to express your ideas and opinions so that they do not hurt or offend others
Overtime Income
the amount of money that an hourly worker earns for working more hours than s/he is normally scheduled to work
Net Pay
the amount of money that the worker receives after the taxes and other deductions have been subtracted from his/her wages
Credit
the arrangement in which businesses and individuals can purchase now and pay later.
Working Capital
the difference between a business's current assets and current liabilities
Logistics
the function of operations that manages the flow of goods and services from production to consumption
Business Cycle
the periods of expansion and contraction in economic conditions
Ergonomics
the study of the use of equipment or technology and its effects on workers' physical well-being
Putting $100 in a savings account today and earning 4% interest over the next year illustrates the concept of
the time value of money.
Specialization by Trade
the type of work that a person performs in order to earn a living, such as engineering, public-relations, or accounting.
Doctrine of Sovereign Immunity
the universally accepted principle that each nation has the right to manage its own government and develop its own laws.
Securities Fraud
the use of misleading sales tactics to persuade investors to purchase securities
Pilferage
theft of small sums of money or inexpensive items
Embezzlement
theft of valuables that have been entrusted to another's care
Limited Liability
their losses are limited to the amount of money that they have invested in the business
What is one of the purposes of having business policies?
to ensure the that the business's
Extension
total cost of each quantity of products the buyer is purchasing
Gross Pay
total income earned for the pay period before income taxes and other deductions are subtracted from the wages
Cutting timber and milling the trees into standard-size lumber is an example of form utility because
trees are being made usable.
Shareware
type of computer program in which computer users can sign up for the software on a trial basis. After the trial expires, the computer user can purchase and register the program, if desired
Traditional economic systems are found only in _countries.
undeveloped
Communication from employees to an employer, or a manager, is referred to as __ communication.
upward
Federal Reserve Banks
used by local banks to protect their banking functions; do not provide protection for local property
Market Risk Management
using financial instruments to manage exposure to market risk
Kate's coworker Jack is meeting with a very important German client tomorrow. Kate has been to Germany several times, and tells Jack that German businesspeople tend to be very formal and serious in business situations. After learning this information, Jack now knows that he should avoid
using humor
Floating Exchange-Rate System
value of a nation's currency fluctuates
One way money functions in society is that it helps people communicate a product's
value.
If one person becomes verbally or physically abusive during a conflict, it is usually a good idea for the other person to
walk away from the situation.
Transitional Economic System
when a country's economic system is moving from one type of economic system to another type of economic system
Position Innovation
when an existing product is repositioned
Price discrimination
when businesses charge customers different prices for similar amounts and types of goods
Unitary Demand
when sales remain the same because changes in supply and demand are equal
Structural Unemployment
when the demand for certain types of workers declines and is often due to technology advancements and the need for new skills
Expansion
when the economy is strong and growing; businesses tend to make profits, expand operations, and hire more employees
Capital Investment Decisions
which projects the business will invest in, how the investment(s) will be financed, and whether or not to pay dividends to the company's shareholders
Cultural Sensitivity
willingness to adjust your opinions and behaviors so that you value different people and ideas
Which of the following is an example of a Saudi Arabian custom that relates to gender:
women are not permitted to drive a car
What is often a positive result of accepting responsibility for a poor decision?
you gain others' respect