Effective Police Supervision 8th Edition - Chapter 7

What percentage of employees will actively embrace change?

10.

When events or situations are planned for, _____________ is enhanced.

Acceptability.

An important feature of change is the prospect of ____________. They imply the possibility of rejection, but providing adequate information and involving members in the decision-making process can foster a positive response to selection of an alternative.

Alternatives.

If an organization is to change, there must be a change in ________ of the department members.

Behavior.

It also has to be acknowledged that real organizational change is effectuated by __________ supervisors, not middle or upper management.

First-line.

Today's officer is apt to be better educated, more intelligent, emotionally stable, and more compassionate than many of those in positions of ______ authority.

Higher.

Mandated change, catchy phrases, or buzzwords tend to ______ change rather than promote it.

Hinder.

Change is kaleidoscopic in nature and an __________ consequence of our energetic social system and the reaction of our law enforcement

Inevitable.

Involved ________ leaders who are committed to the proposed change can, in most instances, reduce employee resistance and facilitate implementation.

Informal.

Factors/areas that foster change:

Legal system, Work values, Technology, Unions.

_______ conflict can reveal and clarify problems, improve problem solutions, and promote growth.

Managed.

Sustained organizational change will not occur unless the police organization acknowledges the potential impact of change, confronts the reality of organizing the department in such a way as to respond to community needs, and develops new departmental...

Norms.

As a supervisor, you should never assume that the reasons for change are _______. Communicate, communicate, communicate.

Obvious.

Collective bargaining, a process by which the department and the union negotiate a formal written agreement about wages, hours, and working conditions, is legal in about ________ of the United States and has become a means of clarifying management rights.

One-half.

_____________________ reinforces the need to do something the way it has always been done.

Organizational culture.

_______ change acknowledges that officers will be affected and any alteration of policy or procedure can have a positive or negative impact.

Planned.

The isolation of the police, loyalty ethic, and esprit de corps serve as pillars of socializing officers into the...

Police subculture.

When ______ are not confronted with accurate and complete information, they can cause irreparable damage to the change process.

Rumors.

What do actions dealing with discipline, changes in work schedules, and changes affecting salary all have in common? What are they?

Unpopular managerial decisions.

Principles that guide individuals in their professional context:

Work values.