EIS 3315 all chapters study (T/F omitted)

45) All of the following are components of an ERP system except: A) tools. B) hardware. C) processes. D) people. E) databases.

Answer: A Diff: 1 Page Ref: 10

67) Business organizations have become ________. A) more complex B) less complex C) easier to manage D) more layered E) all of the above

Answer: A Diff: 1 Page Ref: 4

54) A "vanilla" ERP implementation is when the organization decides to implement the ERP software: A) "as is." B) quickly. C) with B2B capabilities. D) without complex interfaces. E) with special additions.

Answer: A Diff: 2 Page Ref: 10

72) As opposed to ERP systems, e-Business systems are focused more on integrating ________ processes. A) external B) hardware C) internal D) software E) none of the above

Answer: A Diff: 2 Page Ref: 17

62) Because they lack the skill sets and time necessary to develop it ________, most organizations choose to purchase ERP software from a vendor. A) in-house B) efficiently C) modularized D) organically E) cross-functionally

Answer: A Diff: 2 Page Ref: 19

75) Making modifications to the ERP software will ________ the investment in the system and introduce higher implementation risk. A) increase B) decrease C) simplify D) reinforce E) none of the above

Answer: A Diff: 2 Page Ref: 20

43) Systems integration means allowing access to a shared data resource by people from different ________ areas of the organization. A) functional B) geographical C) decisional D) logical

Answer: A Diff: 2 Page Ref: 46

50) The first step in systems integration is to take inventory of the various IT ________ being used in the organization. A) resources B) databases C) hardware components D) integrated systems E) web-enabled applications

Answer: A Diff: 2 Page Ref: 47

56) Because systems integration often involves sharing information across departments, this often creates ________ among the functional departments. A) power conflicts B) new opportunities C) network failures D) better decisions

Answer: A Diff: 2 Page Ref: 49

38) The enterprise system architecture can be viewed from two different angles the functional angle and the ________ angle. A) system B) network C) decisional D) logical

Answer: A Diff: 2 Page Ref: 60

44) Order placement and schedule is handled in the ________ module. A) sales and marketing B) purchasing C) logistics D) finance E) asset management

Answer: A Diff: 2 Page Ref: 63

52) Users input data in the ________ tier. A) presentation B) business C) logical D) application E) database

Answer: A Diff: 2 Page Ref: 65

42) When an ERP system is upgraded, this means that the IT staff will have to upgrade not only the existing application, but also any ________ they have made. A) modifications B) protections C) designs D) decisions E) clarifications

Answer: A Diff: 3 Page Ref: 10

61) A ________ implementation involves considerable modifications to the ERP software. A) chocolate B) vanilla C) cross-functional D) vendor-driven E) web-enabled

Answer: A Diff: 3 Page Ref: 18

52) In general, the biggest benefits of implementing an integrated system include a reduction in inventory and ________ costs. A) personnel B) direct C) material D) silo E) indirect

Answer: A Diff: 3 Page Ref: 48

49) A ________ module helps customers get more direct access to applications such as tracking the status of their orders. A) self-service B) project management C) business intelligence D) database E) sales management

Answer: A Diff: 3 Page Ref: 63

50) The ________ module uses data collection technologies such as RFID and bar codes to improve resource allocation for cross-docking processes. A) procurement B) production C) transportation D) sales E) accounting

Answer: A Diff: 3 Page Ref: 64

60) In ________ environments, clients only need access to the Internet and a standard browser like Internet Explorer with a few plug-ins to interact with ERP applications. A) server-centric B) web-based C) client-centric D) n-tier client/server

Answer: A Diff: 3 Page Ref: 72

67) Manually reentering data in a system ________ leads to more errors and inaccuracies. A) rarely B) usually C) always D) never

Answer: B Diff: 1 Page Ref: 37

70) A(n) ________ system is an integrated information system that supports all the functions of the enterprise in real-time. A) Silo B) ERP C) Decentralized D) Management E) none of the above

Answer: B Diff: 1 Page Ref: 7

74) It is not uncommon for employees to ________ the changes in their roles and department boundaries due to the new ERP system. A) embrace B) resist C) request D) sabotage E) none of the above

Answer: B Diff: 2 Page Ref: 18

43) An Information System includes each of the following except: A) software. B) culture. C) hardware. D) data.

Answer: B Diff: 2 Page Ref: 4

70) As organizations get more ________ and more virtual, information sharing and communication problems get worse. A) centralized B) geographically dispersed C) automated D) integrated

Answer: B Diff: 2 Page Ref: 40

74) In silo systems information is captured and re-entered several times and is not available in ________. A) batches B) real-time C) back-ups D) hardcopy

Answer: B Diff: 2 Page Ref: 42

46) To get employees to do their task in a new way, managers must get them to shift their focus from achieving ________ goals to organizational goals. A) procedural B) departmental C) functional D) individual E) practical

Answer: B Diff: 2 Page Ref: 46

49) If there is a system failure or a major disaster it is crucial that a good ________ system for the integrated system be in place. A) hardware B) backup and recovery C) database D) crisis management E) electrical

Answer: B Diff: 2 Page Ref: 47

47) A(n) ________ is a dynamic sub-organization that can be created and eliminated depending on need. A) strategic group B) Business Unit C) department D) matrix group E) IT group

Answer: B Diff: 2 Page Ref: 5

37) The IT components of an ERP system architecture include the hardware, software and the: A) security. B) data. C) organization. D) middleware.

Answer: B Diff: 2 Page Ref: 59

68) The CEO of a firm probably requires less quantity of information but a very high ________ of information. A) amount B) quality C) cost D) transfer E) none of the above

Answer: B Diff: 2 Page Ref: 6

41) If the ERP vendor's software and best practices do not match the organization's needs, it may be necessary to ________ the ERP software. A) proceduralize B) customize C) compartmentalize D) individualize E) upgrade

Answer: B Diff: 2 Page Ref: 61

62) The GUI resides on the ________ tier. A) logical B) presentation C) GUI D) Application E) none of the above

Answer: B Diff: 2 Page Ref: 65

56) Online Analytical Processing is the foundation of the ________ module in ERP. A) e-Commerce B) business intelligence C) performance management D) project management

Answer: B Diff: 2 Page Ref: 69

50) The concept of ________ means that clean data can be entered once and then reused across all applications. A) cross-data reports B) data integration C) real-time access D) data flows E) system integration

Answer: B Diff: 2 Page Ref: 8

56) The ________ approach to implementing an ERP system helps organizations lower the long-term maintenance of the ERP application. A) RAD B) layered C) waterfall D) data flow

Answer: B Diff: 3 Page Ref: 10

58) In the tiered architecture, the ERP application is stored on the ________ tier. A) presentation logic B) business logic C) middleware D) data E) hardware

Answer: B Diff: 3 Page Ref: 14

63) An organization must first do a ________ to help narrow down the ERP vendors to a select few. A) system analysis B) needs assessment C) vendor review D) performance review

Answer: B Diff: 3 Page Ref: 19

59) At the ________ level, ERP systems require organizations to focus on business processes rather than functions. A) presentation B) logical C) middleware D) physical E) hardware

Answer: B Diff: 3 Page Ref: 49

62) Hershey's ERP project failed initially because they failed to break their existing: A) chocolate bars. B) functional silos. C) cross-functional roles. D) hardware resources. E) software development patterns.

Answer: B Diff: 3 Page Ref: 50

64) An organization that wants to connect its systems with its partners and suppliers needs to have a robust ________ system in place. A) supply chain B) ERP C) DSS D) TPS

Answer: B Diff: 3 Page Ref: 51

43) If a company wants to streamline their procurement processes, they would probably choose to implement the ________ module. A) inventory management B) purchasing C) logistics D) finance E) asset management

Answer: B Diff: 3 Page Ref: 62

51) The ________ tier acts as the intermediary between the client applications and the database. A) presentation B) business C) logical D) middleware

Answer: B Diff: 3 Page Ref: 65

64) The global organization that helps to promote the use of a common language is called ________. A) NCAA B) OASIS C) ICANN D) Netweaver E) none of the above

Answer: B Diff: 3 Page Ref: 67

46) The general goal of an Information System is to convert data into useful: A) procedures. B) tools. C) information. D) data flows.

Answer: C Diff: 1 Page Ref: 4

36) The ERP system ________ determines the relationships between all the complex IT components. A) network B) layout C) architecture D) middleware

Answer: C Diff: 1 Page Ref: 59

68) Early business organizations focused on breaking complex work tasks into ________ tasks that could be more easily managed and controlled. A) larger B) more complex C) smaller D) non-working

Answer: C Diff: 2 Page Ref: 37

40) A(n) ________ is defined as a series of tasks or activities grouped to achieve a business function or goal. A) software design B) system prototype C) business process D) information system

Answer: C Diff: 2 Page Ref: 40

41) A(n) ________ provides a visual dashboard of strategic information to top-level management in real time. A) DSS B) TPS C) ESS D) OAS

Answer: C Diff: 2 Page Ref: 45

45) Business ________ reengineering involves changing the mindset of employees to do their tasks in a new way. A) software B) system C) process D) task E) function

Answer: C Diff: 2 Page Ref: 46

57) Many benefits of integrated systems are ________ so they are difficult to quantify. A) financial B) operational C) intangible D) decisional E) tangible

Answer: C Diff: 2 Page Ref: 48

55) Because of the high initial setup costs for the integrated system, it is particularly crucial to have a strong commitment from: A) the consultants. B) the IT staff. C) top management. D) the employees.

Answer: C Diff: 2 Page Ref: 49

60) ERP systems come with built-in ________ for a variety of functions such as entering a customer order. A) tasks B) vendors C) processes D) users E) roles

Answer: C Diff: 2 Page Ref: 50

61) Because of an ERP system, customers should be able to find out ________ the current status of their orders. A) eventually B) on the web C) in real-time D) quickly

Answer: C Diff: 2 Page Ref: 50

66) In the ERP systems, they must meet the organizational needs in todays's competitive environment to be: A) cross functional, dynamic, and siloed. B) mono functional, dynamic and global. C) cross functional, dynamic and global. D) cross functional, static and global. E) none of the above

Answer: C Diff: 2 Page Ref: 6

40) ERP vendors embed their best business ________ in their software to help businesses improve their productivity and performance. A) decisions B) products C) practices D) tasks E) functions

Answer: C Diff: 2 Page Ref: 61

42) Manufacturing capacity is planned and optimized using the ________ module. A) purchasing B) sales & marketing C) production D) accounting

Answer: C Diff: 2 Page Ref: 62

53) In the ERP system, user ________ are set up to define access right for every user in the portal. A) security B) web-services C) roles D) application

Answer: C Diff: 2 Page Ref: 67

52) ERP systems integrate a business' processes across their: A) system boundaries. B) functional dependencies. C) value chain. D) sales activities.

Answer: C Diff: 2 Page Ref: 8

71) An ERP system works on a(n) ________ database that allows various departments to share information and communicate with each other. A) silo B) ERP C) single D) archive E) none of the above

Answer: C Diff: 2 Page Ref: 9

59) A strong commitment from ________ is critical for the success of an ERP system. A) people B) vendors C) management D) users E) system administrators

Answer: C Diff: 3 Page Ref: 15

71) The business process view flattens the organization from a hierarchical to a ________ structure. A) vertical B) relational C) matrix D) horizontal

Answer: C Diff: 3 Page Ref: 40

48) To avoid support and maintenance problems with the integrated system it is important to create a ________ IT help desk and support. A) strategic B) business C) centralized D) network E) distributed

Answer: C Diff: 3 Page Ref: 47

53) Being able to approve a customer's credit application on the spot is an example of how integrated systems can provide better: A) resources. B) market research. C) information visibility. D) support.

Answer: C Diff: 3 Page Ref: 49

47) The ________ module provides tools and data warehousing capabilities. A) self-service B) project management C) business intelligence D) database E) asset management

Answer: C Diff: 3 Page Ref: 63

61) The term ________ refers to system architectures that can have any number of distinct tiers including 4-tiers and more. A) frontier B) m-tier C) n-tier D) 4 tier E) none of the above

Answer: C Diff: 3 Page Ref: 65

55) A fully functioning ERP system needs a high availability ________ in order to support the growth of the user population and its expansion out to the supply chain partners. A) database B) application server C) network D) API E) GUI

Answer: C Diff: 3 Page Ref: 68

41) Checking inventory is an example of a(n): A) software function. B) system function. C) database. D) business process.

Answer: D Diff: 1 Page Ref: 10

66) Integrated systems should ________ share information with one another. A) never B) slowly C) rarely D) seamlessly

Answer: D Diff: 1 Page Ref: 37

69) The hierarchical layers of an organization from strategic planning to operational control represent ________ silos. A) horizontal B) matrix C) corn D) vertical

Answer: D Diff: 1 Page Ref: 39

69) As organizations grew they tended to create a hodge-podge of siloed information systems that lacked ________. A) analysis B) modularity C) diversity D) integration E) none of the above

Answer: D Diff: 1 Page Ref: 6

44) An ERP architecture consists of both a physical architecture and a(n): A) labor component. B) system architecture. C) database. D) logical architecture. E) system documentation.

Answer: D Diff: 2 Page Ref: 11

57) ERP systems help to increase the efficiency of the organization and worker productivity by providing a ________ for all corporate data, information, and knowledge. A) network B) platform C) architecture D) central repository E) decentralized archive

Answer: D Diff: 2 Page Ref: 14

73) One benefit of ERP systems is that by having standard user interfaces, less ________ of employees is required. A) numbers B) management C) quality D) training E) none of the above

Answer: D Diff: 2 Page Ref: 17

72) A(n) ________ organization focuses all its business processes around improving its relationship with its customers. A) sales oriented B) non-profit C) vertical D) customer-centric

Answer: D Diff: 2 Page Ref: 41

73) ________ systems focus on individual tasks and/or functions rather than on a process and supporting team collaboration. A) Matrix B) Vertical C) Hierarchical D) Silo

Answer: D Diff: 2 Page Ref: 42

42) Information systems that are used for generating reports for mid-level managers are known as: A) ESS. B) DSS. C) databases. D) MIS.

Answer: D Diff: 2 Page Ref: 45

44) At the physical level, systems integration means providing seamless connectivity between ________ systems. A) software B) functional C) distributed D) heterogeneous

Answer: D Diff: 2 Page Ref: 46

54) A side benefit of integration is that the organization is forced to ________ its hardware, software, and IT policies. A) review B) reengineer C) upgrade D) standardize

Answer: D Diff: 2 Page Ref: 48

58) ERP systems are integrated, multi-module ________ software packages. A) network B) web-service C) database D) application E) platform

Answer: D Diff: 2 Page Ref: 48

39) ERP vendors break the software up into ________ which organizations can selectively implement to support their different functional areas. A) programs B) systems C) applications D) modules

Answer: D Diff: 2 Page Ref: 60

51) During the 1960s and 1970s most organizations designed their systems in a ________ manner. A) interrelated B) cross-functional C) componentized D) silo E) cohesive

Answer: D Diff: 2 Page Ref: 8

64) ________ is the time from "go live" to about 90 days after, or until the number of issues and problems have been reduced. A) Implementation B) Rationalization C) Analysis D) Stabilization E) Testing and Debugging

Answer: D Diff: 3 Page Ref: 20

75) The evolution of Information Systems is often viewed as a(n) ________ change process in which technologies, human factors, organizational relationships and tasks change continuously. A) easy B) automated C) simplified D) socio-technical

Answer: D Diff: 3 Page Ref: 44

47) One step in the systems integration process is to develop a policy on whether older, ________ systems will be supported and maintained. A) business B) functional C) departmental D) legacy

Answer: D Diff: 3 Page Ref: 47

63) The current generation of ERP systems does not work well with ________ architecture on legacy platforms. A) in-house B) distributed C) grid D) centralized E) cross-platform

Answer: D Diff: 3 Page Ref: 51

65) One benefit of ERP systems is that they allow organizations to quickly form and break ________ with other companies. A) networks B) web services C) protocols D) alliances

Answer: D Diff: 3 Page Ref: 51

46) The core of many ERP systems is the ________ module. A) sales and marketing B) purchasing C) logistics D) finance E) process management

Answer: D Diff: 3 Page Ref: 63

48) One benefit of the ________ module is that it helps companies comply with the government rules of the Sarbanes-Oxley Act. A) accounting B) sales and marketing C) production D) finance

Answer: D Diff: 3 Page Ref: 64

63) The ________ tier consists of a web browser and a reporting tool. A) GUI B) logical C) presentation D) application E) database

Answer: D Diff: 3 Page Ref: 66

54) Research shows that large companies lose up to ________ per minute every time their ERP system goes down. A) $3K B) $3.6M C) $18K D) $13K E) $218K

Answer: D Diff: 3 Page Ref: 68

57) In a typical two-tier architecture, the server handles both the ________ and database duties. A) network B) security C) protocol control D) application E) user access

Answer: D Diff: 3 Page Ref: 70

53) ERP vendors embed ________ in their software. A) components B) data C) protocols. D) best practices E) upgrades

Answer: D Diff: 3 Page Ref: 8

55) ERP system implementation failures are often caused by lack of attention to the business processes and the ________ components. A) interrelated B) hardware C) software D) database E) people

Answer: E Diff: 2 Page Ref: 10

48) Which of the following is not a component of an Information System? A) hardware B) people C) data D) software E) output

Answer: E Diff: 2 Page Ref: 4

65) One of ERP Systems's goals is to make information flow between ________ and the system. A) accounting B) finance C) production D) marketing E) all of the above

Answer: E Diff: 2 Page Ref: 6

45) Employee data is managed in the ________ module. A) database B) purchasing C) sales and marketing D) credit management E) human resource

Answer: E Diff: 2 Page Ref: 63

49) ERP systems are ________ which means they can be accessed using a web client. A) functional B) cross-functional C) real-time D) integrated E) web-enabled

Answer: E Diff: 2 Page Ref: 7

60) ________ an ERP system during the implementation increases the cost of the system and increases the implementation risks. A) Integrating B) Diagramming C) Delaying D) Outsourcing E) Modifying

Answer: E Diff: 3 Page Ref: 18

51) ________ tools are good for short-term integration of existing applications in the organization. A) Hardware B) Data integration C) Real-time access D) Business process integration E) Middleware

Answer: E Diff: 3 Page Ref: 46

58) In the three-tier architecture, the application, database, and ________ layers are separated into independent operating units. A) network B) security C) protocol control D) application E) presentation

Answer: E Diff: 3 Page Ref: 70

59) In the newer Web-based architecture, the ________ layer is split into the Web Services tier and the Web Browser tier. A) network B) security C) database D) application E) presentation

Answer: E Diff: 3 Page Ref: 72