Ethics Final

what is the first step toward making an ethical decision?

identifying the ethical issue

according to ethics consultant, David Gebler, most unethical behavior is committed _________

to meet performance goals

in order to promote an open communication culture, leaders should _____________

adopt more of a democratic process toward ethical decision making

which of the following factors impact the length of time it takes for companies to recover from ethical misconduct

all three answer options impact the length of time it takes for companies to recover

what does mediation involve?

an objective third party helps two parties settle their differences

which fo the following is part of the discovery process

assessment

what should an ethical leader do if a conflict begins to escalate

bring the discussion back to the core issues

which statement about organizational ethical role models is true?

co-workers can be ethical role models, especially when the manager is distant

which leadership style is likely to be ineffective at promoting ethical conduct?

coercive leadership

which characteristic best describes a mixed-motive approach to handling conflict?

collaborating

what actions can teams take to aid in the ethical decision making process?

collectively look for ethical solutions or atlernatives

which of the following statements is true reguading organizational conflict?

conflicts provide an opportunity to listen to the other party's viewpoints

an ethical leader with good interpersonal communication skills should _____________

demonstrate both respect and firmness in communication

how should ethical leaders manage their employees?

demonstrate ethical values through role modeling

to help prevent misconduct, ethical leaders should:

develop and manage systems to maintain an ethical culture

__________ occur when both the communicator and receiver considers the unique worth of the other party and tries to understand what the other is communicating

dialogue

an effective team should possess which characteristic

diversity

what is a potential downside of overusing the compromising style of conflict management

each side has to give something up

which of the following is important in catching misconduct internally before it becomes a major issue

employee feedback

leaders with an avoiding conflict management style are more likely to exhibit ______________.

ethical complacency

Why might ethical conflicts be important to an ethical culture?

ethical conflicts can be used to identify ethical issues

which of the following is true about dissent in organizations?

ethical cultures are likely to have strong internal dissent mechanisms

what do all effective leaders share in common?

good communication skills

why is the collaborating style of management most favorable to ethical conflict resolution

leaders desire to meet the needs of others but adhere to their own goals and values

what is the problem with an accommodating style of conflict management

leaders might allow unethical employees to continue their misconduct

why are leaders important even in democratic organizations?

leaders often make the final call on major decisions

when handling a conflict situation, it is important for a leader to realize that the other party's concerns are __________

legitimate

according to the info shared in this section, __________ might provide a solution to a disagreement, but it is unlikely that both parties will be happy with the decision

litigation

how can ethical leaders increase employee empowerment

make discussions about ethics commonplace

which of the following is a barrier to communication between leaders and followers

power differentials

good communication skills ___________

promote leader-follower congruence

__________ occurs when ethical leaders observe and identify ethical risk areas

recognizing

which of the following is a step companies take in the recovery process?

reinforcing the firm's reputation with positive messages

what should an ethical leader do in managing an ethical dilemma?

select the most desirable path in a situation in which no decision is optimal

what does an effective ethics program require?

support from top management

how might a comprehensive code of conduct prove ineffective in curbing misconduct

the code of conduct is not effectively communicated to employees

what is one of the disadvantages higher-level executives face when overseeing an ethical climate of the organization?

their tendency to be socially isolated from employees

what is a downside to being a variable-sum leader?

they might give in to employees making unethical decisions

which of the following is an important part of an organizational culture?

values

what is a disadvantage of small group communication and decision making?

it can lead to excessive risk taking

which statement is true abut employee feedback?

it helps leaders identify the firm''s strengths and weaknesses

which of the following statements about nonverbal communication is false?

it is less trustworthy than verbal communication

why would organizations prefer that employees provide their personal info when making reports?

its easier to handle a conflict situation when all parties have been identified

separating the people from the issue in an ethical conflict situation allows the leader to approach the conflict situation with more _________

objectivity

in a rigid hierarchical organization, communication generally consists of ________________

one-way communication

ethical leaders should consider their employees to be ________ in contributing to the firm's values

partners

which statement best describes how autocratic leaders communicate?

they limit communication to need-to-know info

why is an organization characterized by workplace politics and perceived negatively by employees?

followers are rewarded based on whether they serve the leaders best interests

what is the best way to avoid an ethical misconduct disaster?

identify a potential ethical issue before it snowballs into a crisis

what should an employee do after discovering illegal conduct?

immediately report to your immediate supervisor

which situation demonstrates reciprocity

in response to coworkers help making a deadline, you assist them with a similar crisis

what does external whistle blowing often indicate about a firm's corporate culture

internal reporting is perceived to be ineffective

an effective ethics program should show

intolerance of misconduct

training employees in leadership techniques ____________

is a form of employee empowerment

why is the mixed-motive conflict management style considered to be the most effective?

it bases decisions on the goals and values of the firm

why might listening be just as important as speaking for an ethical leader?

it can establish credibility an increase morale among employees

what do zero-sum leaders believe?

there always has to be a winner and a loser in a conflict situation

according to most companies ethics codes, what happens to whistle blowers if their reporting are wrong

they do not face retaliation for good faith reporting

why are managers reluctant to engage in the discovery process

they fear uncovering misconduct could harm the firm's reputation

what might be true of leaders who adopt a competing style of conflict managment

they score high on assertiveness

which mediation skill is important for an ethical leader to have in a conflict situation?

use of neutral language

when might a zero-sum conflict approach be necessary?

when compromise would break a law

what is group polarization?

when the group moves toward a more extreme position that what each member would have done individually

why is external whistle blowing a serious decision

whistle blowers have been fired for reporting

as a lower-level employee, how might you be able to ethically influence new hires?

you can communicate organizational principles and values