Ethics Final
what is the first step toward making an ethical decision?
identifying the ethical issue
according to ethics consultant, David Gebler, most unethical behavior is committed _________
to meet performance goals
in order to promote an open communication culture, leaders should _____________
adopt more of a democratic process toward ethical decision making
which of the following factors impact the length of time it takes for companies to recover from ethical misconduct
all three answer options impact the length of time it takes for companies to recover
what does mediation involve?
an objective third party helps two parties settle their differences
which fo the following is part of the discovery process
assessment
what should an ethical leader do if a conflict begins to escalate
bring the discussion back to the core issues
which statement about organizational ethical role models is true?
co-workers can be ethical role models, especially when the manager is distant
which leadership style is likely to be ineffective at promoting ethical conduct?
coercive leadership
which characteristic best describes a mixed-motive approach to handling conflict?
collaborating
what actions can teams take to aid in the ethical decision making process?
collectively look for ethical solutions or atlernatives
which of the following statements is true reguading organizational conflict?
conflicts provide an opportunity to listen to the other party's viewpoints
an ethical leader with good interpersonal communication skills should _____________
demonstrate both respect and firmness in communication
how should ethical leaders manage their employees?
demonstrate ethical values through role modeling
to help prevent misconduct, ethical leaders should:
develop and manage systems to maintain an ethical culture
__________ occur when both the communicator and receiver considers the unique worth of the other party and tries to understand what the other is communicating
dialogue
an effective team should possess which characteristic
diversity
what is a potential downside of overusing the compromising style of conflict management
each side has to give something up
which of the following is important in catching misconduct internally before it becomes a major issue
employee feedback
leaders with an avoiding conflict management style are more likely to exhibit ______________.
ethical complacency
Why might ethical conflicts be important to an ethical culture?
ethical conflicts can be used to identify ethical issues
which of the following is true about dissent in organizations?
ethical cultures are likely to have strong internal dissent mechanisms
what do all effective leaders share in common?
good communication skills
why is the collaborating style of management most favorable to ethical conflict resolution
leaders desire to meet the needs of others but adhere to their own goals and values
what is the problem with an accommodating style of conflict management
leaders might allow unethical employees to continue their misconduct
why are leaders important even in democratic organizations?
leaders often make the final call on major decisions
when handling a conflict situation, it is important for a leader to realize that the other party's concerns are __________
legitimate
according to the info shared in this section, __________ might provide a solution to a disagreement, but it is unlikely that both parties will be happy with the decision
litigation
how can ethical leaders increase employee empowerment
make discussions about ethics commonplace
which of the following is a barrier to communication between leaders and followers
power differentials
good communication skills ___________
promote leader-follower congruence
__________ occurs when ethical leaders observe and identify ethical risk areas
recognizing
which of the following is a step companies take in the recovery process?
reinforcing the firm's reputation with positive messages
what should an ethical leader do in managing an ethical dilemma?
select the most desirable path in a situation in which no decision is optimal
what does an effective ethics program require?
support from top management
how might a comprehensive code of conduct prove ineffective in curbing misconduct
the code of conduct is not effectively communicated to employees
what is one of the disadvantages higher-level executives face when overseeing an ethical climate of the organization?
their tendency to be socially isolated from employees
what is a downside to being a variable-sum leader?
they might give in to employees making unethical decisions
which of the following is an important part of an organizational culture?
values
what is a disadvantage of small group communication and decision making?
it can lead to excessive risk taking
which statement is true abut employee feedback?
it helps leaders identify the firm''s strengths and weaknesses
which of the following statements about nonverbal communication is false?
it is less trustworthy than verbal communication
why would organizations prefer that employees provide their personal info when making reports?
its easier to handle a conflict situation when all parties have been identified
separating the people from the issue in an ethical conflict situation allows the leader to approach the conflict situation with more _________
objectivity
in a rigid hierarchical organization, communication generally consists of ________________
one-way communication
ethical leaders should consider their employees to be ________ in contributing to the firm's values
partners
which statement best describes how autocratic leaders communicate?
they limit communication to need-to-know info
why is an organization characterized by workplace politics and perceived negatively by employees?
followers are rewarded based on whether they serve the leaders best interests
what is the best way to avoid an ethical misconduct disaster?
identify a potential ethical issue before it snowballs into a crisis
what should an employee do after discovering illegal conduct?
immediately report to your immediate supervisor
which situation demonstrates reciprocity
in response to coworkers help making a deadline, you assist them with a similar crisis
what does external whistle blowing often indicate about a firm's corporate culture
internal reporting is perceived to be ineffective
an effective ethics program should show
intolerance of misconduct
training employees in leadership techniques ____________
is a form of employee empowerment
why is the mixed-motive conflict management style considered to be the most effective?
it bases decisions on the goals and values of the firm
why might listening be just as important as speaking for an ethical leader?
it can establish credibility an increase morale among employees
what do zero-sum leaders believe?
there always has to be a winner and a loser in a conflict situation
according to most companies ethics codes, what happens to whistle blowers if their reporting are wrong
they do not face retaliation for good faith reporting
why are managers reluctant to engage in the discovery process
they fear uncovering misconduct could harm the firm's reputation
what might be true of leaders who adopt a competing style of conflict managment
they score high on assertiveness
which mediation skill is important for an ethical leader to have in a conflict situation?
use of neutral language
when might a zero-sum conflict approach be necessary?
when compromise would break a law
what is group polarization?
when the group moves toward a more extreme position that what each member would have done individually
why is external whistle blowing a serious decision
whistle blowers have been fired for reporting
as a lower-level employee, how might you be able to ethically influence new hires?
you can communicate organizational principles and values