Exam 1

If 1 million passengers pass through the Jacksonville Airport with checked baggage each year, a successful Six Sigma program for baggage handling would result in how many passengers with misplaced luggage? a) 3.4 b) 6.0 c) 34 d) 2700 e) 6 times the monthly standard deviations of passengers

a) 3.4

A house of quality is: a) a matrix relating customer "wants" to the firm's "hows" b) a schematic showing how a product is put together c) a list of the operations necessary to produce a component d) an instruction to make a given quantity of a particular item e) a set of detailed instructions about how to perform a task

a) a matrix relating customer "wants" to the firm's "hows"

The Taguchi method includes all except which of the following major concepts? a) employee involvement b) remove the effects of adverse conditions c) quality loss function d) target specifactions

a) employee involvement

Evaluating outsourcing providers by comparing their weighted average scores involves: a) factor-rating analysis b) cost-volume analysis c) transportation model analysis d) linear regression analysis e) crossover analysis

a) factor-rating analysis

A mission statement is beneficial to an organization because it: a) is a statement of the organization's purpose b) provides a basis for the organization's culture c) identifies important constituencies d) details specific income goals e) ensures profitability

a) is a statement of the organization's purpose

A route sheet: a) lists the operations necessary to produce a component b) is an instruction to make a given quantity of a particular item c) is a schematic showing how a product is assembled d) is a document showing the flow of product components e) all of the above

a) lists the operations necessary to produce a component

If parts in a sample are measured and the mean of the sample measurement is outside the control limits: a) the process is out of control, and the cause should be established b) the process is in control but not capable of producing within the established control limits c) the process within the established control limits, with only natural causes of variation d) all of the above are true

a) the process is out of control, and the cause should be established

The type of chart used to control the central tendency of variables with continuous dimensions is: a) x bar-chart b) R-chart c) p-chart d) c-chart e) none of the above

a) x bar-chart

Slack time equals: a) ES + t b) LS - ES c) zero d) EF - ES

b) LS - ES

The central limit theorem: a) states that the average of assignable variations is zero b) allows managers to use the normal distribution as the basis for building some control charts c) controls the steepness of an operating characteristic curve

b) allows managers to use the normal distribution as the basis for building some control charts

The ability of a process to meet design specifications is called: a) Taguchi b) process capability c) capability index d) acceptance sampling e) average outgoing quality

b) process capability

Low volume, high-variety processes are also known as: a) continuous processes b) process focused c) repetitive processes d) product focused

b) process focused

If the mean of a particular sample is within control limits and the range of that sample is not within control limits: a) the process is in control, with only assignable causes of variation b) the process is not producing within the established control limits c) the process is producing within the established control limits, with only natural causes of variation d) the process has both natural an assignable causes of variation

b) the process is not producing within the established control limits

PERT analysis computes the variance of the total project completion time as: a) the sum of the variances of all activities in the project b) the sum of the variances of all activities on the critical path c) the sum of the variances of all activities not on the critical path d) the variance of the final activity of the project

b) the sum of the variances of all activities on the critical path

Which of the following statements regarding Gantt charts is true? a) Gantt charts give a timeline an precedence relationships for each activity of a project b) Gantt charts use the four standard spines: Methods, Materials, Manpower, and Machinery c) Gantt charts are visual devices that show the duration of activities in a project d) Gantt charts are expensive e) All of the above

c) Gantt charts are visual devices that show the duration of activities in a project

Which of the following is true about AOA and AON networks? a) in AOA, arrows represent activities b) in AON, nodes represent activities c) activities consume time and resources d) nodes are also called events in AOA e) all of the above

c) activities consume time and resources

Services often: a) are tangible b) are standardized c) are knowledge based d) are low in customer interaction e) have consistent product definition

c) are knowledge based

The process of identifying other organizations that are best at some facet of your operations and then modeling your organizations after them is known: a) continuous improvement b) employee empowerment c) benchmarking d) copycatting e) patent infringement

c) benchmarking

Multifactor productivity: a) remains constant b) is never constant c) usually uses substitutes as common variables for the factors of production d) seldom uses labor as a factor e) always uses management as a factor

c) usually used substitutes as common variables for the factors of production

Single-factor productivity: a) remains constant b) is never constant c) usually uses labor as a factor d) seldom uses labor as a factor e) uses management as a factor

c) usually uses labor as a factor

A product's life cycle is divided into four stages, including: a) introduction b) growth c) maturity d) all of the above

d) all of the above

The crash cost per period: a) is the difference in costs divided by the difference in times (crash and normal) b) is considered to be linear in the range between normal and crash c) needs to be determined so that the smallest cost values on the critical path can be considered for time reduction first d) all of the above

d) all of the above

A crossover chart for process selection focuses on: a) labor costs b) material cost c) both labor and material costs d) fixed and variable costs e) fixed costs

d) fixed and variable costs

Productivity: a) can use many factors as the numerator b) is the same thing as production c) increases at about .5% per year d) is dependent upon labor, management, and capital e) is the same thing as effectiveness

d) is dependent upon labor, management, and capital

The critical path of a network is the: a) shortest-time path through the network b) path with the fewest activities c) path with the most activities d) longest-time path through the network

d) longest-time path through the network

Decision trees use: a) probabilities b) payoffs c) logic d) options e) all of the above

e) all of the above

Control charts for attributes are: a) p-charts b) c-charts c) R-charts d) x bar-charts e) both a and b

e) both a and b

The ___________ risk is the probability that a lot will be rejected despite the quality level exceeding or meeting the ___________.

producer's, AQL