Exam 1 EDSP 451

"I wonder if Bobby would be willing to go to after school tutoring?" is an example of which type of question?

A. a question that seeks information

One teacher is telling another about a graphic organizer she thinks would be useful for a student in his class. The second teacher is shaking his head and scowling. What characteristic of interpersonal communication is reflected in this interaction?

A.Interpersonal Communication Is Transactional

Which of the following is not considered to be a nonverbal cue? A.body movements B.congruence C.minimal encouragers D.spatial relations

B.congruence

Response To Intervention (RtI) is the most important collaborative priority in schools today implemented in special education.

False

The entire character of collaborative interactions is based in large part on one participant having power or perceived power to make the relationship successful.

False

The fundamental characteristic of interpersonal communication is that it is directive.

False

In which dimension of culture is uncertainty taken in stride as a way of life?

A. High ambiguity tolerant

Which category of responding is also referred to as minimal encouragers?

A. Prompting

5.Which of the following school collaboration trends originates from special education legislation?

A. Response to Intervention

Which type of communicator may claim to be a multitasker; she is doing other things while you are talking?

D.Preoccupied communicator

Typically, the greater the distance between people in an interaction the greater the intimacy.

False

Visual and auditory are the least used communication channels

False

Physical isolation and the use of a directive style with students are part of what contributes to the wide variation in emphasis on collegial relationships.

True

Reflection and introspection are important activities for good communications.

True

Timing of silence is an example of paralanguage.

True

Advice, in handling difficult communicators, is to assess the situation and adjust expectations for what will be accomplished during the interaction.

False

The inverted funnel approach to questioning begins with broad, open questions and proceeds to more narrow and limited questions.

False

The transactional view of communication is a two-way process in which a sender and a receiver alternately exchange information.

False

Nonverbal messages are the central mechanism for communicating emotion and attitudes.

True

Assessing factors related to the likelihood of problem solving process success is done during which step of the problem solving process?

Analyze the problem solving context

1.Each of the following is a reason why collaboration is integral to today's schools except A.many school professionals have increased responsibilities that are more realistically addressed together. B.the influence of the No Child Left Behind Act. C.collaborative practices are always the most appropriate form of problem solving. D.the continued trend toward inclusive practices.

C.collaborative practices are always the most appropriate form of problem solving

Which of the following is not an emergent characteristic of collaboration? A.Professionals Who Collaborate Trust One Another B.A Sense of Community Evolves from Collaboration C.Individuals Who Collaborate Value This Interpersonal Style D.Individuals Who Collaborate Share Accountability for Outcomes

D.Individuals Who Collaborate Share Accountability for Outcomes

Which of the following is a step to take when problem solving is not the best approach? A. Reconceptualize the problem B.Generate solutions C.Identify the problem D.Evaluate outcomes

Evaluate outcomes

A category of responding that involves nonverbal and very limited verbal communication is paraphrasing.

False

Biology determines how people communicate.

False

Which continuum of culture does one asserts oneself through talk and talk is used to create a sense of comfort in interactions and especially in groups?

Individualistic

All participants should have a voice in both problem identification and the identification and selection of solutions to the problem

True

Although individuals cannot be forced to collaborate, school mandates may be present but individuals who are willing to experiment can add voluntariness to the mandate and produce successful outcomes.

True

Awareness of your cultural roots is helpful as you strive to develop sensitivity and knowledge of others'.

True

Brainwriting is a productive option for topics that may be sensitive or emotionally charged

True

Bridge cultural differences by using high-context strategies when seeking information.

True

Communication competence include two criteria: It is both effective and appropriate.

True

All of the following are questions to ask when encountering problems to resolve except A. Are the persons who have responsibility and resources for addressing the problem committed to resolving it? B. What might happen if nothing was done to resolve the problem? C. Are adequate time and resources available to resolve the problem? D. What is the reason the solution was not effective?

What is the reason the solution was not effective?

When you are uncertain whether a question may offend another person, it is best to:

ask an indirect question

3.A sense of community evolves from collaboration if all of the following occur except a.participants know their strengths can be maximized. b.participants know their weaknesses can be minimized. c.participants have a willingness to work toward a common goal that increases concern of individual differences. d.participants have a belief that the result of the collaboration will be better for all.

c.participants have a willingness to work toward a common goal that increases concern of individual differences.

2.Collaboration cannot occur if

collaboration is mandated.

4.In collaboration, parity refers to

each member being equally valued and having equal power in decision making

The following are all techniques for generating potential solutions to a problem except A. brainstorming. B. brainwriting. C. ordinal group technique. D. nominal group technique.

ordinal group technique.

A situation in which a goal to a problem situation is relatively clear, some guidelines exist to address the goal, but the specific means to reach it are varied is characteristic of which of the following types of problems?

partially defined problem

Which of the following is recommended to facilitate problem identification?

phrasing problems as questions

Exemplars and continuums are types of

prefatory statements

Statements generally serve the following three purposes

provide, clarify, and seek information

Programs or services are the steps that take an interaction from beginning to end.

False

RTI originated in general education legislation but is implemented in special education.

False

All of the following are steps in identifying the problem except A. Confirm problem with multiple sources of information B. Use brainwriting to identify the problem C. Describe the problem precisely D. Monitor the problem solving context

B. Use brainwriting to identify the problem

What would help to make your question more focused?

B. using presupposition

. Questions generally serve all of the following purposes except A. to seek information B. to modify information C. to provide information D. to clarify or confirm information

B. to modify information

A key to being a skilled interviewer is using _________ effectively

B.Pauses

Mr. Lutz observed that the appearance of a scantily dressed mother at a parent conference created so much "noise" that he was not able to concentrate fully on the mother's spoken concerns. What type of "noise" did Mr. Lutz experience?

B.Psychological noise

One of the most important collaborations emerging in 21st century schools is

B.Response to intervention

Which of the listening processes is the sense-making element?

B.Understanding

It is recommended that you should frequently use questions that evaluate or advise.

False

Professionals must share all goals in order to collaborate.

False

Which of the following statements is the most concrete? A. "The new counselor dealt with the troubled student pretty well." B. "When Susan saw the 'F' on her paper she cried and ran out of the room." C. "I would have had a hard time handling those students like you did." D. "You did a great job on that assignment."

B. "When Susan saw the 'F' on her paper she cried and ran out of the room."

In which solution generating strategy do the participants in the problem solving process call out solutions as they think of them?

B. Brainstorming

Which type of statements provide information in an instructive way and rely on reasoning, understanding cause-and-effect relationships, or logic?

B. Explanation

Which of the following describes linear communication?

B. a communicator delivers a message to another face-to face but it is one-way

In the _______ view, communication occurs through an interactive and two way process in which information is exchanged between a sender and a receiver.

B. interactive

All of the following are components of culture except A. inherited B. shared interpretations C. values D. beliefs

B. shared interpretations

Several young female special educators from a single school once shared privately that they were concerned about their roles when co-teaching. In their culture, younger people are expected to defer to those who are older. They found that even in their professional environment, their colleagues expected them to take all direction and to function more as helpers. Which characteristic of collaboration does this violate?

C. Collaboration Requires Parity Among Participants

Which of the following is not a characteristic of effective interpersonal feedback? A. Descriptive B. Specific C. Evaluative D. Concise

C. Evaluative

All of the following are characteristics of culture-general attitudes except: A. Open-mindedness B. Motivation to communicate C. Low-tolerance for ambiguity D. Mindfulness of own behavior

C. Low-tolerance for ambiguity

The distance you keep between yourself and another in an interaction is________.

C. Spatial relations

Which of the following is not an example of interpersonal problem solving? A. team meetings to determine a student's placement B. planning sessions with teachers regarding how to adapt instruction for a student C. deciding to move an easily distracted student closer to the teacher D. meeting with parents regarding how to improve their child's behavior

C. deciding to move an easily distracted student closer to the teacher

In this element of perception, meaning is assigned to what is perceived.

C. interpreting

Each of the following are barriers to effective listening except A.daydreaming. B.filtering messages. C.not maintaining eye contact. D.rehearsing a response.

C. not maintaining eye contact.

All of the following are examples of paralanguage except: A. pitch B. tone C. spatial distance D. tempo

C. spatial distance

Which characteristic of collaboration is reflected when a speech/language therapist, collaborate with a kindergarten teacher to plan a series of language lessons for the entire class?

C.Collaboration Requires Parity Among Participants

Which of the following is not a suggestion for using e-mail effectively? A.Get a response to your message B.Be professional C.Treat your e-mail as non-confidential. D.Check your perceptions

D. Check your perceptions

"What do you think would happen if you made an appointment with the literacy coach?" is an example of?

D. a question that clarifies information

Which of the following best describes the purpose of generating potential solutions to a problem?

D. create the maximum number of potential solutions by the widest range of participants

All of the following are benefits of listening except A.helps establish rapport B.helps build relationships C.is the foundation for all interactions D.signals the need for distance

D. signals the need for distance

The most frequently used channels of communication are

D. visual and auditory

Brainstorming is not productive for small problem solving groups and is best used when there are many participants to give input.

False

Corrective feedback is most beneficial to learners when it is given after a period of reflection.

False

Decoding is the process of putting thoughts and feelings into verbal or nonverbal messages

False

Delineating the positives and negatives of each potential solution is a step in the solution generating process..

False

Feedback should be imposed, direct, culturally sensitive, and well timed.

False

Gestures are the most powerful of the body language cues.

False

In Western cultures, questions may be viewed as offensive or overly intrusive and should, thus, be used judiciously

False

In proactive problem solving one is faced with responding to a crisis within a brief time frame.

False

In reactive problem solving, the anticipated situation focuses your attention and triggers the problem solving process before a crisis occurs.

False

In the interview introduction, gather information about the topic and agree on mutual goals for the interview and its outcomes.

False

Intrusiveness, feasibility, and individual preference are steps in implementing the solution.

False

It is expected that trust and respect will be developed immediately among group members in order for work to be successful.

False

Competent communication is effective and appropriate communication that achieves its intended outcomes in ways that maintain or enhance the relationship in which it occurs.

True

Considering the opportunities and constraints of potential solutions is called Plus/Minus/Implications

True

In listening, focus on the content by identifying themes or keywords in the message, and avoiding trivial details

True

In the close of the interview, outline plans and clarify who has agreed to what actions.

True

Indirect questions may be perceived as rhetorical by the listener, who may in turn not give a response.

True

Nominal group technique is a strategy to generate a potential solution which combines aspects of brainstorming and brainwriting.

True

Perspective and perception are the behavioral dimension of interpersonal communication that includes the development, adaptation, and skillful use of communication skills.

True

RTI is a type of problem solving that is called technical.

True

Research suggests that although people spend about 50% of their communication time listening, their listening effectiveness is only about 25%.

True

The ability to assess the appropriateness of situations for interactions and to adapt goals, skills, and techniques indicates a high degree of interactive competence.

True

The biases in an individual's frame of reference affects their selective perception.

True

The most common interaction process is problem solving.

True

There are cultural variations in the expression of nonverbal cues that can be misinterpreted if an individual is unaware of such differences.

True

There is no validity in adhering to culture-specific descriptions of cultures.

True

Working conditions as a source of stress during collaboration occurs when teachers attend numerous meetings, participate on committees, and still find time for their own planning

True