Exam 1 EDSP 451
"I wonder if Bobby would be willing to go to after school tutoring?" is an example of which type of question?
A. a question that seeks information
One teacher is telling another about a graphic organizer she thinks would be useful for a student in his class. The second teacher is shaking his head and scowling. What characteristic of interpersonal communication is reflected in this interaction?
A.Interpersonal Communication Is Transactional
Which of the following is not considered to be a nonverbal cue? A.body movements B.congruence C.minimal encouragers D.spatial relations
B.congruence
Response To Intervention (RtI) is the most important collaborative priority in schools today implemented in special education.
False
The entire character of collaborative interactions is based in large part on one participant having power or perceived power to make the relationship successful.
False
The fundamental characteristic of interpersonal communication is that it is directive.
False
In which dimension of culture is uncertainty taken in stride as a way of life?
A. High ambiguity tolerant
Which category of responding is also referred to as minimal encouragers?
A. Prompting
5.Which of the following school collaboration trends originates from special education legislation?
A. Response to Intervention
Which type of communicator may claim to be a multitasker; she is doing other things while you are talking?
D.Preoccupied communicator
Typically, the greater the distance between people in an interaction the greater the intimacy.
False
Visual and auditory are the least used communication channels
False
Physical isolation and the use of a directive style with students are part of what contributes to the wide variation in emphasis on collegial relationships.
True
Reflection and introspection are important activities for good communications.
True
Timing of silence is an example of paralanguage.
True
Advice, in handling difficult communicators, is to assess the situation and adjust expectations for what will be accomplished during the interaction.
False
The inverted funnel approach to questioning begins with broad, open questions and proceeds to more narrow and limited questions.
False
The transactional view of communication is a two-way process in which a sender and a receiver alternately exchange information.
False
Nonverbal messages are the central mechanism for communicating emotion and attitudes.
True
Assessing factors related to the likelihood of problem solving process success is done during which step of the problem solving process?
Analyze the problem solving context
1.Each of the following is a reason why collaboration is integral to today's schools except A.many school professionals have increased responsibilities that are more realistically addressed together. B.the influence of the No Child Left Behind Act. C.collaborative practices are always the most appropriate form of problem solving. D.the continued trend toward inclusive practices.
C.collaborative practices are always the most appropriate form of problem solving
Which of the following is not an emergent characteristic of collaboration? A.Professionals Who Collaborate Trust One Another B.A Sense of Community Evolves from Collaboration C.Individuals Who Collaborate Value This Interpersonal Style D.Individuals Who Collaborate Share Accountability for Outcomes
D.Individuals Who Collaborate Share Accountability for Outcomes
Which of the following is a step to take when problem solving is not the best approach? A. Reconceptualize the problem B.Generate solutions C.Identify the problem D.Evaluate outcomes
Evaluate outcomes
A category of responding that involves nonverbal and very limited verbal communication is paraphrasing.
False
Biology determines how people communicate.
False
Which continuum of culture does one asserts oneself through talk and talk is used to create a sense of comfort in interactions and especially in groups?
Individualistic
All participants should have a voice in both problem identification and the identification and selection of solutions to the problem
True
Although individuals cannot be forced to collaborate, school mandates may be present but individuals who are willing to experiment can add voluntariness to the mandate and produce successful outcomes.
True
Awareness of your cultural roots is helpful as you strive to develop sensitivity and knowledge of others'.
True
Brainwriting is a productive option for topics that may be sensitive or emotionally charged
True
Bridge cultural differences by using high-context strategies when seeking information.
True
Communication competence include two criteria: It is both effective and appropriate.
True
All of the following are questions to ask when encountering problems to resolve except A. Are the persons who have responsibility and resources for addressing the problem committed to resolving it? B. What might happen if nothing was done to resolve the problem? C. Are adequate time and resources available to resolve the problem? D. What is the reason the solution was not effective?
What is the reason the solution was not effective?
When you are uncertain whether a question may offend another person, it is best to:
ask an indirect question
3.A sense of community evolves from collaboration if all of the following occur except a.participants know their strengths can be maximized. b.participants know their weaknesses can be minimized. c.participants have a willingness to work toward a common goal that increases concern of individual differences. d.participants have a belief that the result of the collaboration will be better for all.
c.participants have a willingness to work toward a common goal that increases concern of individual differences.
2.Collaboration cannot occur if
collaboration is mandated.
4.In collaboration, parity refers to
each member being equally valued and having equal power in decision making
The following are all techniques for generating potential solutions to a problem except A. brainstorming. B. brainwriting. C. ordinal group technique. D. nominal group technique.
ordinal group technique.
A situation in which a goal to a problem situation is relatively clear, some guidelines exist to address the goal, but the specific means to reach it are varied is characteristic of which of the following types of problems?
partially defined problem
Which of the following is recommended to facilitate problem identification?
phrasing problems as questions
Exemplars and continuums are types of
prefatory statements
Statements generally serve the following three purposes
provide, clarify, and seek information
Programs or services are the steps that take an interaction from beginning to end.
False
RTI originated in general education legislation but is implemented in special education.
False
All of the following are steps in identifying the problem except A. Confirm problem with multiple sources of information B. Use brainwriting to identify the problem C. Describe the problem precisely D. Monitor the problem solving context
B. Use brainwriting to identify the problem
What would help to make your question more focused?
B. using presupposition
. Questions generally serve all of the following purposes except A. to seek information B. to modify information C. to provide information D. to clarify or confirm information
B. to modify information
A key to being a skilled interviewer is using _________ effectively
B.Pauses
Mr. Lutz observed that the appearance of a scantily dressed mother at a parent conference created so much "noise" that he was not able to concentrate fully on the mother's spoken concerns. What type of "noise" did Mr. Lutz experience?
B.Psychological noise
One of the most important collaborations emerging in 21st century schools is
B.Response to intervention
Which of the listening processes is the sense-making element?
B.Understanding
It is recommended that you should frequently use questions that evaluate or advise.
False
Professionals must share all goals in order to collaborate.
False
Which of the following statements is the most concrete? A. "The new counselor dealt with the troubled student pretty well." B. "When Susan saw the 'F' on her paper she cried and ran out of the room." C. "I would have had a hard time handling those students like you did." D. "You did a great job on that assignment."
B. "When Susan saw the 'F' on her paper she cried and ran out of the room."
In which solution generating strategy do the participants in the problem solving process call out solutions as they think of them?
B. Brainstorming
Which type of statements provide information in an instructive way and rely on reasoning, understanding cause-and-effect relationships, or logic?
B. Explanation
Which of the following describes linear communication?
B. a communicator delivers a message to another face-to face but it is one-way
In the _______ view, communication occurs through an interactive and two way process in which information is exchanged between a sender and a receiver.
B. interactive
All of the following are components of culture except A. inherited B. shared interpretations C. values D. beliefs
B. shared interpretations
Several young female special educators from a single school once shared privately that they were concerned about their roles when co-teaching. In their culture, younger people are expected to defer to those who are older. They found that even in their professional environment, their colleagues expected them to take all direction and to function more as helpers. Which characteristic of collaboration does this violate?
C. Collaboration Requires Parity Among Participants
Which of the following is not a characteristic of effective interpersonal feedback? A. Descriptive B. Specific C. Evaluative D. Concise
C. Evaluative
All of the following are characteristics of culture-general attitudes except: A. Open-mindedness B. Motivation to communicate C. Low-tolerance for ambiguity D. Mindfulness of own behavior
C. Low-tolerance for ambiguity
The distance you keep between yourself and another in an interaction is________.
C. Spatial relations
Which of the following is not an example of interpersonal problem solving? A. team meetings to determine a student's placement B. planning sessions with teachers regarding how to adapt instruction for a student C. deciding to move an easily distracted student closer to the teacher D. meeting with parents regarding how to improve their child's behavior
C. deciding to move an easily distracted student closer to the teacher
In this element of perception, meaning is assigned to what is perceived.
C. interpreting
Each of the following are barriers to effective listening except A.daydreaming. B.filtering messages. C.not maintaining eye contact. D.rehearsing a response.
C. not maintaining eye contact.
All of the following are examples of paralanguage except: A. pitch B. tone C. spatial distance D. tempo
C. spatial distance
Which characteristic of collaboration is reflected when a speech/language therapist, collaborate with a kindergarten teacher to plan a series of language lessons for the entire class?
C.Collaboration Requires Parity Among Participants
Which of the following is not a suggestion for using e-mail effectively? A.Get a response to your message B.Be professional C.Treat your e-mail as non-confidential. D.Check your perceptions
D. Check your perceptions
"What do you think would happen if you made an appointment with the literacy coach?" is an example of?
D. a question that clarifies information
Which of the following best describes the purpose of generating potential solutions to a problem?
D. create the maximum number of potential solutions by the widest range of participants
All of the following are benefits of listening except A.helps establish rapport B.helps build relationships C.is the foundation for all interactions D.signals the need for distance
D. signals the need for distance
The most frequently used channels of communication are
D. visual and auditory
Brainstorming is not productive for small problem solving groups and is best used when there are many participants to give input.
False
Corrective feedback is most beneficial to learners when it is given after a period of reflection.
False
Decoding is the process of putting thoughts and feelings into verbal or nonverbal messages
False
Delineating the positives and negatives of each potential solution is a step in the solution generating process..
False
Feedback should be imposed, direct, culturally sensitive, and well timed.
False
Gestures are the most powerful of the body language cues.
False
In Western cultures, questions may be viewed as offensive or overly intrusive and should, thus, be used judiciously
False
In proactive problem solving one is faced with responding to a crisis within a brief time frame.
False
In reactive problem solving, the anticipated situation focuses your attention and triggers the problem solving process before a crisis occurs.
False
In the interview introduction, gather information about the topic and agree on mutual goals for the interview and its outcomes.
False
Intrusiveness, feasibility, and individual preference are steps in implementing the solution.
False
It is expected that trust and respect will be developed immediately among group members in order for work to be successful.
False
Competent communication is effective and appropriate communication that achieves its intended outcomes in ways that maintain or enhance the relationship in which it occurs.
True
Considering the opportunities and constraints of potential solutions is called Plus/Minus/Implications
True
In listening, focus on the content by identifying themes or keywords in the message, and avoiding trivial details
True
In the close of the interview, outline plans and clarify who has agreed to what actions.
True
Indirect questions may be perceived as rhetorical by the listener, who may in turn not give a response.
True
Nominal group technique is a strategy to generate a potential solution which combines aspects of brainstorming and brainwriting.
True
Perspective and perception are the behavioral dimension of interpersonal communication that includes the development, adaptation, and skillful use of communication skills.
True
RTI is a type of problem solving that is called technical.
True
Research suggests that although people spend about 50% of their communication time listening, their listening effectiveness is only about 25%.
True
The ability to assess the appropriateness of situations for interactions and to adapt goals, skills, and techniques indicates a high degree of interactive competence.
True
The biases in an individual's frame of reference affects their selective perception.
True
The most common interaction process is problem solving.
True
There are cultural variations in the expression of nonverbal cues that can be misinterpreted if an individual is unaware of such differences.
True
There is no validity in adhering to culture-specific descriptions of cultures.
True
Working conditions as a source of stress during collaboration occurs when teachers attend numerous meetings, participate on committees, and still find time for their own planning
True