Exam 1

most

Recent research found that both male and female managers across five different countries reported that they _____ enjoy activities such as leading others, networking, and leading innovation.

W. Edwards Deming

The "father of total quality management" was

stakeholder

anyone who has an interest in an organization's well-being.

senior managers

spend more time using conceptual skills

procedural justice approach

which suggests that ethical behavior involves making sure that rules are followed both exactly and fairly.

Contingency Theory

A customer survey shows that the men who come into the store would prefer to be left alone while they shop, but the women who come into the store want to be asked if they need assistance. You tell your employees to leave men alone and ask women if they want help. (management theory)

False

A primary purpose of trade agreements is to increase the cost of goods by increasing the number of fees or tariffs associated with their manufacture and sale. (T/F)

corporate credo

In discussions of ethics, general statements of principle for businesses are frequently called:

False

One concern over trade agreements is that they make it harder for U.S.-based companies to send jobs outside the United States. (T/F)

individualism approach

Look, this is a dog-eat-dog business, and everyone has to look out for themselves. I'm going to do what's best for me and my company, and I'm not terribly worried about how people will respond to my actions.

Management Science

Looking at sales reports, you realize merchandise purchased at estate sales brings in a 200% profit and sells in 2 weeks while merchandise purchased from brokers yields only a 20% profit and takes 2 months to sell. As a result, you decide to buy all of your merchandise from estate sales from now on. (Management theory)

Justice Ethics

believe that it is important to follow agreed-upon rules, in terms of both process and outcomes. The goal is to have the rules apply to everyone equally. When using this approach, be careful to clarify and communicate rules prior to using them.

Moral Agent

Anyone who is faced with an ethical choice acts as a

Humanistic Theory

Employees do a better job of selling when they are happy at work. You make sure that you check in with employees frequently, addressing any of their concerns as soon as they arise. (Management theory)

sustainability

Organizations with a high corporate environmental performance rating are likely to have high

Virtue Ethics

believe that if a person is good (fair, true, honest, upstanding), he or she will do the right thing. When using this approach, be careful that you clearly understand the situation and culture before labeling someone as good or bad.

compensatory justice approach

the idea that if an individual is harmed by another party, that individual should be compensated

Individualism

think about what will be best for them in the long term. When using this approach, be careful that you don't do what's right for you at the expense of your company or community.

Utilitarian

try to achieve the best outcome for the largest number of people. When using this approach, be careful that you don't compromise higher ideals simply to achieve a result that works in the short term for a large group of people.

Moral rights

say no one should be allowed to take away the fundamental freedoms of others. When using this approach, be careful that rights apply equally to all.

practical approach

try to follow the standards of a society.

True

Countries that signed the GATT shortly after World War II are now members of the WTO. (T/F)

Wanting to do all the work themselves

One of the most common mistakes new managers make is ___

ethics committee

Ethical leadership for the University of Central Florida is provided by the university's

consistency

In what culture do managers reward doing things in methodical, rational, and orderly ways.

they dislike the number of domestic jobs that have been offshored to other countries.

Many Americans object to globalization because:

True

The euro is the currency of the European Union, replacing the pound (Ireland), the franc (France), and the lira (Italy). (T/F)

False

According to NAFTA, the United States must pay duties on all items that it ships to Mexico. (T/F)

Utilitarian approach

As CEO, I have to think about the interests of a large number of stakeholders. There may be a few individuals who are concerned about Facebook's privacy policies, but far more people receive a benefit from those same policies, because they don't have to see a bunch of ads that aren't relevant to them.

identity

Becoming a manager means a profound transformation in the way people think of themselves, called personal ________ , that includes letting go of deeply held attitudes and habits and learning new ways of thinking.

Mary Parker Follett

Her background as a social worker informed her writings on reducing conflict in organizations—she stressed the idea that leaders must work with people rather than implementing a set of techniques.

Chester Barnard

His concept of the "informal organization" suggests that cliques and other social groups can affect employee behavior.

Justice approach

I understand that people want privacy, but how am I going to be compensated for the money their privacy loses for my company?

Justice approach

If we're going to talk about privacy, let's talk about applying the rules of privacy equally to everyone. Yes, Facebook customers have the right to privacy, but I have the right to keep my decisions about how I run my business private. The rules have to apply the same way in both cases.

China

In the past several years, which country has received the most foreign direct investment from other countries?

benchmarking

In total quality management, a company that is checking to see how the best companies in the industry do things is engaged in

conventional

Megan's reaction to this scenario is: "That's not a good decision. She'll probably wind up needing one, if not several, of her friends to cover for her. How do you think that's going to make them feel?" Which of Kohlberg's levels of development does this response represent?

Moral approach

People who are in the business community have the right to make money. I don't think it is ethical for any individual to take that freedom away from me or my company.

Involvement

Southwest Airlines stresses a culture in which workers are highly valued and appreciated in a type of "family-like" atmosphere. What aspect of corporate culture is Southwest expressing?

True

The WTO was proposed during the Uruguay Round of the GATT. (T/F)

Theory X

The average human being has an inherent dislike of work and will avoid it if possible.

Theory Y

The average human being learns, under proper conditions, not only to accept but to seek responsibility.

False

The goal of the EU is to integrate the markets of France, England, Spain, and Russia.

True

The goal of the WTO is to guide the nations of the world toward free trade and open markets. (T/F)

CSR

The idea that the obligation of management is to take actions that will contribute to the interests of society as well as to the organization is the basic premise of:

international management

The management of business activities that are conducted in more than one country is called:

False

The purpose of international trade agreements is to create fees and tariffs that protect countries from low-cost imports. (T/F)

People, Planet, and Profit

The triple bottom line measures an organization's performance on which set of three dimensions?

Douglas McGregor

This individual used Maslow's work as the basis for his own work defining two different types of managers.

United States

Total quality management originated in

spokesperson and entrepreneur

Two of the most important roles that small business owners play are:

post conventional

Victor's reaction to this scenario is: "I think that Eric made the right choice. He and his mom made a deal and, unless there was some risk of actual physical danger, that deal should be honored." Which of Kohlberg's levels of development does this response represent?

Classical Theory

Watching your employees, you notice that Rebecca is the best. Every time customers come into the store, Rebecca smiles and greets them. You train all your employees to smile at people when they come into the store. (Management theory)

Practical approach

What type of ethical decision-making approach believes that a decision would be "ethical" if it would be considered an acceptable decision by the professional community?

codified law

What type of law deals with values and standards which are written into the law and which are enforceable in the courts of law?

economic responsibility

Which dimension of corporate social performance deals with the idea that the company should be profitable?

Discretionary responsibility

Which dimension of corporate social performance deals with the organization's contributions to its community and corporate citizenship?

Milton Friedman

Which economist is most clearly recognized as the most outspoken proponent of a "profit-maximizing view" of economics?

post conventional

Which level of personal moral development attempts to balance a concern for the individual with a concern for the common good?

post-conventional level

Which level of personal moral development attempts to balance a concern for the individual with a concern for the common good?

unity of command

Which of Henri Fayol's principles of management refers to the situation in which a subordinate receives orders from one, and only one, supervisor?

disturbance handler

Which one of Mintzberg's roles deals with the situation in which a supervisor resolves a conflict among subordinates in her department?

Abraham Maslow

Which psychologist developed the "hierarchy of needs?"

China and India

Which two countries have been the fastest growing economies in recent years?

Peter Senge.

Who is the originator of "the circles of causality"?

Elton Mayo

With Fritz Roethlisberger, he conducted the Relay Assembly Test Room experiments at the Hawthorne Electric Plant.

Management Science

You carefully analyze the sales figures of each employee and compare the employee's salary with the amount of merchandise sold. You find that Rachel and Rebecca sell 80% of your merchandise, but Rafael is being paid almost twice the amount they receive. You decide to fire Rafael.You carefully analyze the sales figures of each employee and compare the employee's salary with the amount of merchandise sold. You find that Rachel and Rebecca sell 80% of your merchandise, but Rafael is being paid almost twice the amount they receive. You decide to fire Rafael. (Management theory)

Classical theory

You design a new sweater folding pad that cuts sweater folding time in half and train all your employees how to use it. This gives them more time to help customers, which leads to better sales. (management theory)

humanistic theory

You make sure that when you hire new people, you get input from each of the existing team members. If they are happy with the new hire, they are more likely to make that person part of the team, and the team will sell more. (management theory)

contingency theory

You notice that Roberto and Rachel make more sales when they offer suggestions to customers, while Rebecca and Rafael make more sales when they allow the customers to browse on their own. As a result, you encourage Roberto and Rachel to offer suggestions, and you encourage Rebecca and Rafael to let customers browse (Management theory)

pre conventional level

individuals are concerned with rewards and punishments for their behavior

post-conventional level

individuals are guided by an internalized set of values that help balance a concern for the individual with a concern for the common good.

Personality-based

integrity test that measures the conscientiousness and dependability of all incoming students

conventional level

people learn to conform to the expectations of good behavior as defined by others