exam 1 mangment

Indicate the order in which Frederick Taylor's four basic steps of scientific management should be performed in order to optimize employee productivity.

(1) DEVELOP a science for each element of the job to replace old rule-of-thumb methods (2) SCIENTIFICALLY select employees and then train them to do the job as described in the first step (3) SUPERVISE employees to make sure they follow the prescribed methods for performing their jobs (4) CONTINUE to plan the work, but use workers to get the work done.

Corperate level strategy

A company's managers ask, "Does it make sense for our vacuum-cleaner company to buy a company that manufactures space heaters?" Tesco managers sold their Fresh & Easy U.S. grocery-store chain after looking at the returns from that division and comparing them with returns from Tesco's other divisions around the world. The analysis led managers to decide that the market couldn't deliver acceptable returns for the company, which is based in England.

Business level strategy

A company's managers ask, "Should we increase the size of our Bluetooth wireless speaker and sell it at a higher cost?" PepsiCo makes and sells large numbers of products, from Pepsi Cola to Lay's potato chips to Cap'n Crunch cereal. Last Tuesday, PepsiCo analyzed the sales of Near East Rice Pilaf mix. Looking at the increase in sales for foreign foods, and considering the large amount of money PepsiCo has in its coffers, managers decided to continue selling Near East Rice Pilaf and advertise it more heavily.

Organizing

A marketing manager at a soft drink company works with an advertising agency in France. The goal is to reduce advertising costs by creating a YouTube video that goes viral.

standing plans

A policy that states that all returns will be accepted, regardless of where they were purchased Company guidelines that require employees to wear professional business attire when interacting with customers

What must you do to ensure the party is implemented successfully?

Be sure the people involved get the information they need when they need it

Who was the English mathematician who advocated for the application of mathematics to the problem of ensuring the efficient use of facilities?

Charles Babbage

When conducting a SWOT analysis, information about turnover, profit margins, and staff quality can be used to identify:

Company strengths and weaknesses

Shipping- Low 1% Cargo inspection-High 5% Railroad loading-Low 75% Freight forwarding-High 70%

Dog Question Mark cash cow star

Which of the following factors should be classified as a threat for the team?

During the off-season, the Los Angeles Dodgers signed players whose skills match or exceed those of the Giants.

Which of the following factors are relevant for successfully executing tactical plans? Check all that apply.

Each decision maker must have the information and resources necessary for getting the job done. The manager needs to evaluate every possible course of action in light of the goal. The manager must monitor ongoing activities derived from the plan to be sure the results are as expected.

The Hawthorne Studies began with an investigation of the effect of changing the amount of light on workers' productivity. Which scientist is primarily associated with these experiments?

Elton Mayo

A company's strategic goals specify a direction for accomplishing the company's mission. Which one of the following would be an appropriate strategic goal for Twitter?

Grow annual revenues by 18% or more to a range of $1.365M- $1.375M

Congratulations! You just graduated with a degree in management. As you reflect on your school experience, you make a list of the reasons you were so efficient with your studies. Which of the following statements relate specifically to your efficiency? Check all that apply.

Last year, you reviewed the course schedule to ensure you knew when to enroll in certain electives that are offered only once per year. After each semester, you asked your adviser to review your progress to ensure you remained on track for your anticipated graduation date.

Tactical goals link a company's strategy with its operations. Which of the following would be an appropriate tactical goal for Twitter?

Launch special #NFL timeline: users can see NFL-related Tweets from people in their network, along with relevant Tweets from teams, players, coaches, press, fans, and celebrities

Which of the following activities is most likely part of a typical workday for Fei Yen?

Monitoring long-term business trends that may have an impact on the organization

Walmart has posted a job description for an open position focused on the following responsibilities: managing the merchandising of new products in the appropriate store areas; selecting appropriate shelving and display materials throughout the store; identifying needed store repairs. Which type of organizational resource will this job manage?

Physical

In your role as communications manager, you state that the company communicates to its stakeholders directly, not through requests for quotes from journalists. What type of plan is this?

Policy

If in addition to having a low market growth rate, the railroad-loading industry has small market size, high capital requirements, and high competitive intensity, what would be the most positive classification railroad loading could receive?

Profit producer

If you decide to give a presentation on ethics and social responsibility, which topics might you include? Check all that apply.

Reducing the organization's carbon footprint to reduce climate change Making contributions to community groups Establishing controls so that the organization is not embarrassed by scandals

Given that UNIQLO is in the growth stage, with demand high and little competition, which of the following would be appropriate activities to include in the company's short-term plan?

Research whether supplies will be sufficient to provide necessary inputs to the manufacturing plants

output

Sandwhiches garbage

In the planning process, what is the role of strategic goals and plans?

Sets company direction

Considering all of the factors listed in the preceding SWOT analysis question, what strategy would make the most sense for the Giants in the upcoming season?

Sign a free-agent outfielder to bolster the current roster and sign the young pitchers to long-term contracts.

Classical management remains relevant to contemporary managers. In which of the following current situations is the relevance of classical management apparent?

Some organizations that operate in stable environments use the bureaucratic procedures first proposed by Max Weber.

SWOT

Strengths, Weaknesses, Opportunities and Threats

Controlling

The CEO checks financial reports to see whether the company has met its financial goals for the quarter.

Leading

The CEO of an airline talks to a group of reservation agents to acknowledge their contributions to the company's success.

Single use plan

The entry on your to-do list to "buy a cake for Susan's going away party" An annual budget

Planning

The new CEO of an online music company determines that the company will continue selling subscription services, but it will also design a website that appeals to nonsubscribers.

A local management association has asked you to participate on a panel discussion about quality. Which of the following issues should you be prepared to discuss? Check all that apply.

The value of increasing productivity and reducing costs The importance of customer satisfaction as a competitive advantage and driver of profits

Target and Walmart sell athletic clothing at a lower price than specialty retailers. These stores operate under _____________________.

an overall cost leadership strategy .

If you know that Fei Yen holds the highlighted position in the organizational chart shown here, she is probably a top manager. A job title associated with that level of management is

chief excecutive officer .

Max will be using his ________________ skills if he determines that Rebecca is ready to operate the bulldozer on her own.

decision- making

Determine human resource needs

developing

Identify the time constraints involved

developing

Understand strategic plans

developing

The Bose Corporation's _________ is based on the high technology of its products, which few other companies can match.

distinctive competence

As environmental forces change—including consumer shopping patterns and the power of competitors—companies like JCPenney and Best Buy seek to remain relevant. They seek to avoid ___________ .

entropy

Communicate throughout process

executing

Obtain information needed

executing

If UNIQLO decided to direct its marketing toward people between the ages of 16 and 30, it would be using a ________ strategy.

focus

A field within the quantitative management perspective, ________ uses mathematical models to represent systems, processes, and relationships.

management science

Through __________ is less statistically sophisticated than management science, it is still categorized with the quantitative management perspective.

operations management

When referring to a SWOT analysis, the letter O stands for _______________ , and it refers to factors that are external to the organization.

opportunities

Theory X

people have little ambition people will take advantage of management if they can

Which of the following divisions would you sell immediately? Shipping Low1% Cargo inspection High5% Railroad loading Low75%

shipping- dog

A program plan is an example of a _______________, whereas a policy is an example of a ____________ plan .

single use plan standing

A company is pursuing a ____________ strategy when it decides to offer only health insurance brokerage services in the Upper Midwest.

single- product

Sam owns a small café that faces competition from a new restaurant across the street. Sam may want to perform a SWOT analysis to inform his _______ .

strategy formulation

Here, Max is explaining what Rebecca needs to do to drive a bulldozer. Max is relying on his ______________ skills to operate the machinery effectively during the training session.

technical

The term used for conceptual frameworks that organize knowledge and provide blueprints for action is .

theory

A theory that states certain management practices are best, even in different situations, is a ____________ perspective.

universal

transformative process

veggie prep baking

theory Y

work is a natural part of peoples lives