Exam 1 OB

Interactional

"Different people may perceive similar situations in different ways and similar people may perceive different situations in the same way." This represents the _____ perspective

Proactive personality

A(n) _______ is someone who is relatively unconstrained by situational forces and who effects environmental change.

Higher performance ratings and lower organizational costs

As demonstrated by research, ___________ is positively related to organizational citizenship behavio

Build teams

As manager of Kids Skids, Meghan wants to develop her relationship management skills. In order to do this, she learns how to

authentic

At work, Jenna always volunteers to help others on their projects. But, she really resents the extra work and constantly complains to her friends that she is doing everyone else's job. Jenna is not _____; she needs to be more self-aware of what she takes on

Behavior

Ben and Jen are arguing over individual differences. Which of the following does a person have the most control over?

problem

Bettina wants to make the Dean's List this semester. She is doing well in all of her courses except Accounting. This presents a(n) _____ for Bettina

Personal competence

By ___________, a person can develop self-awareness.

met expectations

Carlos works at Tyner Construction Company as an assistant project manager. His manager assured him that if his projects came in on time and under budget, he would be promoted within a year. At nine months, Carlo is promoted to project manager. This is an example of

Psychological contract

Claire works for Content Consultants. She telecommutes and has great flexibility in her work schedule. In return, Content Consultants expects to have satisfied clients who hire them again. Claire receives consistently high evaluations. Despite that, the company now wants her to work out of the main office. Claire feels that Content Consultants has breached a(n)

The four traits are: self-efficancy, self esteem, locus of control, and emotional stability

Core self-evaluations represent a broad personality trait comprised of all of the following except

Respecting the spirit as well as the letter of housekeeping rules

Discretionary individual behavior that promotes the effective functioning of the organization is called organizational citizenship behavior. ______ is an example of OCB

Organizational Citizenship Behavior (OCB)

Elaine often volunteers to help others when they run into problems with their projects. She is very positive, always on time, and never calls in sick. Exhibiting ________ is likely to create positive impressions among Elaine's colleagues and manager

Right and wrong

Ethics is primarily concerned with

You can rely on the legal system to manage or assure ethical conduct at work

Extreme examples of unethical and illegal conduct are the exception in the business community. Which of the following statements about this behavior is false

indirect blindness

Green Care Landscaping Company minimizes attention to a price increase by selling lawn care treatments to a subsidiary, Keep It Up, Inc. Keep It Up then increases the price of the specific treatments. The manager of Keep It Up wants to notify customers that they are a subsidiary of Green Care Landscaping and that the increase has come from the parent company. This is an example of a remedy for

Openess to change

Horatio loves extreme sports and works as white-water rafting instructor. This reflects the values in the ____________ dimension of Schwartz's model.

Motivated Blindness

Ilsa is part of a team working on a project. Vanessa's role on the team is to update and present status reports to management. Ilsa knows that Vanessa's reports do not show the delays that have occurred, but she doesn't say anything because she does not want upper management more involved. Which of the following is Ilsa is exhibiting?

Make sure that your reccomendations address the causes of the problem

In some business situations, you will make recommendations to solve a problem. Which of the following actions can help improve the quality of your recommendations?

Dispositional/genetic

In some cases, coworkers or friends remain satisfied in situations where others always seem dissatisfied. This is a reflection of the _____ model.

Input lead to processes, which leads to outcomes

In the Organizing Framework, inputs (in part) consist of

Slippery Slope

Javier asked Maria for general advice on homework. Then he asked her to let him see specific problems. Now he wants to copy her assignment, claiming he has no time and the content is too difficult. This is an example of

Lingustic

Jonathan speaks four languages fluently. He is likely to have a high level of _______ intelligence.

Creating routine jobs that are boring but easy to perform

Managers should attempt to raise subordinates' self-efficacy by all of the following except

Problem solving skills

Maria is having an argument with her father. He believes that focusing on her computer skills is the most important of Maria's college experience. Maria disagrees, arguing that ______ is/are the more critical.

Conversation

Mark marches to the beat of his own drummer, while Simon plans on following in his father's footsteps. Mark is open to change, while Simon embraces

The potential to live in harmony with one's enviornment

Naturalist intelligence is

Entrepreneur

Pietro has his bachelor's degree in management. He comes from a middle-class background; his father worked in lower management for his entire career. Pietro wants a different life than his father's. He has saved his money, and he's always been lucky. Pietro might be a(n)

Soft skills

Problem solving and critical thinking are ______ because they use logic and reasoning to develop and evaluate options.

Personal skills become more important as job levels increases

Regarding the relative importance of personal and technical skills,

whistleblower

Ronald works for a small biotech firm. When the firm presents the results of its clinical trials to the FDA, Ronald realizes that the results are not accurate. He reports this to the FDA. Ronald is a(n)

Ill-concieved goals

Simone wants to become a partner in her Atlanta law firm. She knows that if she bills the most revenue, it will help her get her partnership. This _____ can lead to unethical behavior

Portable

Soft skills are ______; they are more or less relevant in every job, at every level, and throughout your career.

Target driven

Sustainable businesses tend to be run by CEOs who are

Unethical

Suzette is a bank manager charged with determining which employees are downsized. Her only guidelines are to keep those employees who contribute the most to the overall organization. When the list of employees downsized is presented, none of her personal friends are on it. This might be viewed as ______ behavior.

The game will assess Terrance's cognitive abilities and thought processes

Terrance applies for a job at Jos Smith & Co. He prepares for the interview and expects some form of personality testing. Instead, after the interview, he is given a computer game to play. What does this represent?

Value attainment

The _________ model suggests that managers should structure the work environment and rewards to match employees

affective, cognitive, behavioral

The components of attitudes include

The best answer depends on the situation

The contingency approach suggests that

resolving

What kind of a response is a manager making when he or she chooses a satisfactory, but not ideal, solution?

high levels of stress

Which of the following is not a factor in contributing to employee engagement?

turnover

Which of the following is not a key workplace attitude that managers should track?

reward all employees equally

Which of the following is not a suggestion for managers who want to reduce voluntary turnover?

Selecting the OB concept or topic to apply

Which of the following is not one of the basic elements of selecting an effective solution?

Employee Engagement

is the harnessing of organization members' selves to their work roles

Cognitive dissonance

is the psychological discomfort a person experiences when simultaneously holding two or more conflicting cognitions

Motivation

is the psychological process that arouses our interest in doing something

Withdraw cognitions

Jason is working at Sushow Motors. The position, as originally described, involved conducting research with customers. Instead, Jason is answering phones and filing. He's very unhappy and thinks he should find another job. This thought process is

The contingency approach

Javier is dealing with several employees who are chronically late. He unilaterally decides to dock everyone's daily pay 5 percent if they are more than 10 minutes late. Javier will have better results using

External locus of control

Jennifer wins an art contest. She attributes the outcome to luck. Jennifer is likely to have

Feeling safe at work, having good relationship with coworkers, and having a good relationships with supervisor

Job satisfaction across the United States has gone up, according to a national survey conducted by the Society for Human Resource Management. The top three facets of satisfaction include

Define the problem

Joe expresses concern with Rita, an intern scheduled to work on his team for three weeks. José, Joe's manager, quickly decides to move Rita to another team. Which key problem-solving step has Jose skipped

intelligence

Johan does well at work because he is able to think constructively, reason, and problem solve. Johan is exhibiting

Stressed

John hasn't started working on his term paper. He wants to do well in the course, but he's struggling with how to identify a solid topic and start an outline. Most of the other students appear to be moving ahead. John is procrastinating because he is

Logical-Mathematical

Josephine scored very high on the Scholastic Aptitude Test (SAT) on all three parts. She is likely to possess high ________ intelligence.

lingustic

Katherine does especially well in her language courses, but struggles in chemistry. She has ______ intelligence.

Enhancing the employees job satisfaction

Kiki is a manager of a small boutique gift store. She only has two employees, Tim and Sandra. Tim is a parttime student and is happy with the amount of work he has at the store. Sandra works full-time, but seems to be less interested and increasingly remote at work. Kiki asks Sandra if anything is wrong, and Sandra says she is bored and thinking of leaving.Kiki knows that Sandra paints as a hobby and suggests that she might want to take over the store and window displays. Sandra is really excited about the opportunity. This is an example of a manager who is

Someone who is relatively unconstrained by situational forces and who affects environmental change, someone who identifies opportunities and acts on them Benefits: increased job performance, higher job satisfaction, higher affective commitment, entrepreneur

Know about Proactivity.

Personal competence, social competence, benefits drawback PC: self awareness/self mgt SC: Social awareness/relationship mgt B/D: Better social realtionships, greater well-being, increases satisfaction, no clear link to improved Job Performance, research remains unclear

Know the elements of emotional intelligence.

Sources: prior experience, behavior models, persuasion from others, assessment of physical/emotional state

Know the elements of self-efficacy.

bodily-kinesthetic

Len is the top swimmer on his school's team. Star athletes are likely to be high in ______ intelligence.

Onboarding

Letitia reports to work at Apex Inc. This is her first day. Human resources tells Letitia to report to a conference room so that she can review the company's mission statement and policies, go over her job description, and learn about the technology systems in use. This type of experience is an ______ program.

Wait until after the meeting and point out how important respect is between coworkers

Nancy is at a staff meeting. Her manager asks if anyone has an idea for how to pull more customers into the restaurant at lunch time. Nancy starts to make a suggestion and her manager cuts her off mid-sentence, saying: "Oh Nancy, no...anyone else?" Nancy is feeling angry because her manager was disrespectful and didn't allow her to explain the idea. What should Nancy do to deal with these negative emotions?

Conscientiousness

Nathan is dependable, responsible, and achievement-oriented, while Martin is relaxed and unworried. Nathan is likely to score high on

Nora might get the job, but find she is unhappy in the role

Nora wants to be a buyer for Marstons Stores. She knows that they are looking for outgoing, social people. She purposely tries to present herself as an extrovert on the personality test that she takes even though she is shy and retiring. What is the likely result of this?

It helps us to understand and manage people

OB is important in all facets of school and work because

Emotional stability

Owen leads a team tasked with developing a client tracking system. He is nervous and worried, afraid that if this assignment doesn't go well, he won't be promoted. Jack, a team member, is relaxed, unworried, and secure in the feeling that they have all the necessary resources and talents to make this work. Jack is likely to score high on

Ill conceived goals

Pascal is a customer-service representative who handles phone inquiries. He has a goal of handling 12 calls per hour. When he gets a customer with a complex situation, he tends to become short with that person to keep the call short. This is an example o

Interdependent person and situation factors

People bring their abilities, goals, and experiences to each and every situation, which often changes the situation. Conversely, because situations have unique characteristics, such as opportunities and rewards, they change people. This dynamic reflects the interactional perspective, which explains that behavior is a function of

Curious and broad mindedness

People who are high on openness to experience are likely to demonstrate

Extraversion

People who are outgoing, talkative, sociable, and assertive are likely to score high on

An internal locus of control

People with __________ see themselves as masters of their own fate.

Have stringer expectations that effort leads to performance

People with an internal locus of control

core self-evaluation

People with high _________ see themselves as capable and effective.

Situation factors

Person factors and ______ are the two broad categories of OB concepts and theories

conversation

Samuel values his tradition and conformity. Not surprisingly, family time is very important to him. His employer, Stillman & Sons, expects him to work on holidays. Stillman & Sons and Samuel do not share the values of

self-efficacy

Sandra has a new assignment. She is confident that she can successfully complete the task. This is an example of

Is that managers have little or no impact on fixed differences

The distinction between flexible and fixed individual differences

selection criteria

The first of the basic elements for selecting an effective solution i

norm of reciprocity

The idea of perceived organizational support is that if treated well, employees are motivated by

equity

The idea underlying the __________ model is that satisfaction is tied to how fairly an individual is treated at work.

self-efficacy

The part of CSE that can best be enhanced because it is most flexible is

Root out all conflicts of interest

The remedy for motivated blindness is

Social competence

Together, social awareness and relationship management constitute

Higher level of stress

Tony has a high CSE. He is not likely to experience

self-enhancement

Trevor is an overachiever. His brother calls him ambitious and power hungry. Trevor exemplifies the _______ dimension

Personal competence

Vanessa receives her evaluation. Her supervisor gives her high marks in __________, noting that Vanessa is especially strong in self-awareness and self management.

Locus of control

Vivek and Warren are working on an assignment for their marketing class. Warren finishes his part of the assignment; Vivek doesn't. Vivek apologizes because he took an extra shift at work and didn't give the assignment the priority it needed. He promises Warren he will stay home tonight and finish his work. What personality characteristic does this show?

equity

Waco Company monitors employees' perceptions of fairness by quarterly surveys and occasional focus groups. Management is following the _____ model.

The contingency approach is common sense

Which of the following statements is false?

Motivated blindness occurs when we overlook the unethical behavior of another because its in our interest to remain ignorant

Which of the following statements is true?

You will be confronted with ethical challenges at all levels of orgs and throughout your career

Why are ethics considered so important when studying organizational behavior?

person-culture

You value achievement and your employer rewards people for accomplishing goals, so you are very committed to the company. _____ fit is the consistency between personal and company values

Dissolving

Your have an apartment within walking distance of your office. Your company moves the office to the next town. You decide to take a position with another firm close to your apartment. This is an example of _____ the problem

Ill Concieved Goals

_ are goals and incentives set to promote a desired behavior, but instead encourage a negative one

Overvaluing outcomes

____ is when we give a pass to unethical behavior if the outcome is good

Intrapersonal

_____ intelligence is the potential to understand and regulate oneself.

Self-awareness

_____ is knowing who you are and what you want

Brainstorm unintended consequences; consider alternative goals

_____ is the remedy for ill-conceived goals

Indirect blindness

_____ is(are) when we hold others less accountable for unethical behavior that is carried out through third parties.

ethical dilemma

______ highlight the fact that choosing among available options is not always a choice between right and wrong

Conformity

______ is defined by restraint of actions, inclinations, and impulses likely to upset or harm others and violate social expectations or norms.

Organizational Committment

______ is the extent to which an individual identifies with an organization and commits to its goals

OB

______ is the interdisciplinary field dedicated to understanding and managing people at work

high self esteem

_______ is reflected in this statement: "I feel I am a person of worth, as good as other people."

emotional intelligence

_______ is the ability to monitor one's own and others' feelings and emotions, to discriminate among them, and to use this information to guide one's thinking and actions.

Conscientiousness

_______ is the personality trait with the strongest positive relationship with job performance.

core self-evaluation

_______ provides broad and useful ways to describe personality in terms of our individual differences in self-efficacy, self-esteem, locus of control, and emotional stability.

Emotions

________ are complex, relatively brief responses aimed at a particular target.

needs

________ are physiological or psychological deficiencies that arouse behavior

Logical-mathematical

________ intelligence will be most closely related to a performance on tests like the Scholastic Aptitude Test and the Graduate Management Admissions Test.

self-esteem

_________ is your general belief about your own self-worth.

Personal attributes

_________, with which you can build goodwill, include personality, teamwork and leadership

proactivity

____________ is associated with entrepreneurialism.