chapter 4

46. "Centrality" describes meeting members who A. control the flow of information and collaboration B. work in the company's headquarters C. sit in the center of the room D. perform the most important function in the company

A. control the flow of information and collaboration

40. When a meeting leader asks for "push back," he/she is asking the meeting members to A. criticize his/her ideas B. leave C. sit up straighter D. agree on the next step

A. criticize his/her ideas

27. Filley, who conducted extensive research on workgroups, thinks the ideal size for a meeting is generally A. five B. ten C. fifteen D. as many people as you can get to come

A. five

23. Which is not a disadvantage of teamwork? A. increased chance of communication problems B. high cost C. low-quality decisions D. overuse

A. increased chance of communication

31. When more powerful or vocal group members might intimidate others, which decision- making format for a face-to-face meeting is appropriate? A. nominal group technique B. rational problem-solving C. Delphi technique D. brainstorming

A. nominal group

35. Which is a good follow-up to use in re-capping the decisions made in a meeting? A. sending an e-mail or memo B. discussing the decisions in the next meeting C. a detailed letter sent to all participants D. a phone call

A. sending an e-mail or D. a phone call

44. Which of the following is not a skill required for meeting participation? A. writing B. collaborating C. listening D. compromising

A. writing

32. Which of the following uses a questionnaire that elicits the participants' expert opinions on a topic? A. nominal group technique B. Delphi technique C. group decision support system D. brainstorming

B. Delphi technique

29. Which of the following seating arrangements should be avoided at a meeting? A. a rectangular table seating seven with the leader at the head of the table B. a long narrow table C. a round table D. a U-shaped table

B. a long narrow table

41. Asking a meeting member to play "devil's advocate" is a strategy for A. keeping the meeting short B. avoiding groupthink C. encouraging harmony D. strengthening leadership

B. avoiding groupthink

37. Which of the following is not an advantage of teams? A. higher-quality decisions B. efficiency C. higher motivation D. better communication

B. efficiency

22. Which is not an advantage of working in a team? A. group decision may be of a higher quality than that made by an individual B. frequent overuse C. group members are more likely to be committed to the information presented D. it may reduce the chance of communication problems

B. frequent overuse

28. Which is not a guideline for the Ws of a meeting agenda? A. use complete descriptions of the topics B. small meetings don't require agendas C. clarify the goal of the meeting D. ideally, the set time is no more than 90 minutes

B. small meetings don't require agendas

33. When attempting to halt a disruption, the meeting facilitator should not A. paraphrase other's statements B. use the Delphi technique C. ask for the disrupter's cooperation D. ask open, unbiased questions

C. ask for the disrupter's cooperation

26. Which is not a strategic consideration listed in the chapter that assists managers in preparation for meetings? A. should we meet B. premeeting arrangements C. feedback D. leadership style

C. feedback

38. The illusion that everyone in the group holds the same viewpoint is a symptom of A. teamwork B. leadership C. groupthink D. all choices are correct

C. groupthink

39. The presence of inordinate optimism that predisposes members to take excessive risks is a symptom of A. teamwork B. leadership C. groupthink D. all choices are correct

C. groupthink

36. Which of the following is not a disadvantage of teams? A. costly B. time consuming C. lower motivation D. risk of groupthink

C. lower motivation

47. Which of the following is not a strategic consideration for virtual meetings? A. technological adequacy B. cultural differences C. physical facilities D. team relationships

C. physical facilities

43. Which of the following should not be a consideration when deciding who should attend a meeting? A. whether the topic is salient to the person B. whether the person has authority to follow through on the chosen action C. the person's organizational status D. the person's knowledge of the topic

C. the person's organizational status

45. The working paper from which a meeting operates is called a(n) A. script B. policy C. procedural D. agenda

D. agenda

21. Which of the following does the chapter list as reasons why managers use meetings? A. informational or fact-finding B. problem solving C. decision making D. all choices are correct

D. all choices are correct

25. How can one prevent groupthink? A. use a "devil's advocate" B. be open to criticism C. do not make an early decision D. all choices are correct

D. all choices are correct

30. The object of ________ is to generate ideas rather than evaluate or analyze those ideas. A. nominal group technique B. Delphi technique C. meetings D. brainstorming

D. brainstorming

42. Which of the following is not an advantage of conducting stand-up meetings? A. everyone is involved B. everyone attends to the meeting's purpose C. the meeting is brief D. everyone appreciates the leader

D. everyone appreciates the leader

34. A(n) _________ question is one originally asked by a group member to the leader who then directs it back to the person who asked it. A. relay B. feedback C. open-ended D. reverse

D. reverse

24. Which of the following is a symptom of groupthink? A. the illusion that everyone in the group holds a different viewpoint B. the belief that the group can make mistakes C. the belief that disagreements are to be faced D. the tendency to direct pressure on any dissenting group member

D. the tendency to direct pressure on any dissenting group member

1. Ninety percent of all U.S. businesses use some form of group structure. a. true b. false

a. true

10. An increased number of meeting attendees decreases one's willingness to participate. a. true b. false

a. true

11. The agenda of the meeting should communicate the what, why, when, and who regardless of the type of meeting. a. true b. false

a. true

16. Studies have shown that brainstorming increases the production of new ideas. a. true b. false

a. true

17. An advantage of the Delphi technique is that it does not require close physical proximity. a. true b. false

a. true

19. The purpose of informational meetings is to communicate a company point of view and have it accepted by employees. a. true b. false

a. true

2. In coordination meetings, project teams keep each other informed of their progress and plan each stage of their joint efforts. a. true b. false

a. true

20. An important advantage of working in teams is increased commitment and loyalty. a. true b. false

a. true

7. Groupthink is the tendency of a group to conform to ideas simply because the general sense of the group has moved in a particular direction and the members of the group feel committed to continue in the same line of thought. a. true b. false

a. true

12. Participants of a meeting need five working days to prepare. a. true b. false

b. false

13. Meetings should occur in the meeting leader's office. a. true b. false

b. false

14. When the size of the meeting becomes larger, to 10 or 12 members, a V-shaped arrangement is preferred. a. true b. false

b. false

15. Social network profiling objectively evaluates project team members. a. true b. false

b. false

18. Unlike in other types of meetings, members of staff meetings are not expected to share information. a. true b. false

b. false

3. One advantage of a group meeting is it increases the chance of communication problems, which is healthy because creates a better line of communication down the road for group members. a. true b. false

b. false

4. Coch and French found that participation in meetings decreased a feeling of ownership of the outcome. a. true b. false

b. false

5. Meeting costs are a part of the budget line items. a. true b. false

b. false

6. Meetings are an effective way to make announcements and share information. a. true b. false

b. false

8. A good reason to call a meeting is to allow everyone the opportunity to get away from his desk. a. true b. false

b. false

9. Research shows that as a group grows, communication is more effective and stress between members decreases. a. true b. false

b. false