Exam 1 study

Scott has many opportunities to make decisions and enjoys the support his managers offer to help him do his job well. Which best describes the type of company Scott works for?

A company with an upside-down pyramid approach

What differentiates a manager with leadership experience who excels in their efforts from one who does not?

A manager with leadership experience excels at inspiring effort in others to achieve goals.

A manager with an understanding of the ________ would likely refrain from notifying employees prior to observing their performance.

Hawthorne Effect

You are called in as a consultant to a company division that has experienced a drop in productivity. They have recently hired a manager who is retired military and very focused on hierarchy of command and managerial control. How might you explain the drop in productivity to this manager?

High levels of authority and control may cause mature workers to lose initiative and become less productive.

Nate has high levels of emotional intelligence but lacks technical and conceptual skills. What is your prediction for Nate's career?

Nate will not have a long-term career anywhere

Arin recently learned the four management functions during a recent seminar she attended. Should she expect to perform these functions in the same order over the course of each workday?

No, managers must engage in the functions continuously throughout a day.

According to bureaucracy theory, large organizations run more efficiently with clear hierarchy of authority and strongly defined directing and controlling. Propose a counter-argument to this idea.

Organizations consisting of mature adults can suffer from high levels of authority as workers lose initiative and become less productive.

Jinah was promoted to a middle management position at BioTronics. Which was most likely her position prior to the promotion?

Supervisor

Sam is discussing his dreams when he says, "I can't wait until I'm in top management, then I won't have to be accountable to anybody but myself!" Which of the following replies would you propose to Sam?

That's not true, top managers are held accountable by the board of directors.

How does the notion of contingency thinking compare to Weber's ideas?

The theories disagree; in contingency thinking there is no one right way to manage, whereas Weber applies all rules equally to every situation.

Yolanda is a highly paid and famous scientist who discovers a new kind of gene therapy that may be able to cure Parkinson's disease. She is invited to appear on the Today Show and Good Morning America to talk about her discovery, but she refuses to appear. She says that she would rather spend the time on a new project to apply her discovery to other neurological diseases. How would you explain this using Maslow's hierarchy?

Yolanda may be motivated by self-actualization rather than by esteem needs, and may thus not feel any interest in the prestige of appearing on television.

What is a similarity between avoidance and accommodation?

both ignore the root cause of the problem.

Because of rapidly changing technology, the work environment at the local university is constantly changing. Students, professors, and staff members interact in an increasing number of ways, including in person, through social media sites, and through school-sponsored online discussion boards. What management principle would be most beneficial for teachers in this environment?

contingency thinking

Fred encourages his team to question the status quo, to think creatively, and to search for new ways to improve performance. Which idea does Fred promote?

continuous improvement

Which is one of the four functions of management?

controlling

In 2012, Yahoo! appointed Scott Thompson as CEO without verifying his college degrees. This is an example of insufficient

corporate governance

Jolene has many positive characteristics - she understands her personal moods and emotions, she thinks before acting, she works hard and perseveres. However, Jolene still needs development in the human skill area. Which of the following would you advise Jolene to focus on?

empathy

Granada, Felipe and Don are part of a group of employees that meets once a month on an ongoing basis with the goal of improving customer service in their workplace. This is an example of a(n)

employee involvement team

A department head, supervisor, and team leader are all examples of which type of manager?

first line manager

Sue has expressed to her mentor that she is frustrated by the invisible barrier that seems to be limiting her career advancement. What is Sue describing?

glass ceiling effect

_______ prefer broad, global issues and value human relationships, whereas ______ emphasize both factual analysis and personal relationships.

intuitive feelers; sensation feelers

A business owner bases yearly bonuses for employees on performance and NOT favoritism. Which ethical view is the business owner following?

justice

Nawal has recently been hired as a division manager at Chromi-Tech. She is an expert in chemical engineering and enjoys studying new developments and methodology related to her area of expertise. She struggles with thinking analytically and problem solving. What role is she best suited to?

lower level manager

Local, county, and state authorities are planning the construction of a new highway bypass. Time delays might be expected because

more time is required when people try to work together

In a widget factory, a group of consultants were hired to review production methods. The consultants stripped away unnecessary steps decreasing the movements required to make a widget and increasing worker productivity. This is an example of

motion study

The distinguishing feature of the behavioral decision model is that it

recognizes that people act only in terms of their perceptions.

As a governor, you are concerned about the vitality of your state's economy. The cost of living in your area is low and you have recently observed increases in global labor costs. You propose to local executives that they should consider

reshoring jobs

Many call centers have developed scripts to help workers quickly diagnose and resolve common customer concerns. This is an example of

scientific management

The management of an online bookstore notices that some warehouse workers are much faster and more efficient at filling orders than other workers. Which approach would you suggest for the management to use in order to improve the speed and efficiency of the slower workers?

scientific management

In dealing with ethical dilemmas, what is utilized to double-check the decision?

spotlight questions

The new CEO of TRY Corporation has expressed an interest in pursuing goals that address the rights of present and future generations as co-stakeholders of present day natural resources. The CEO is primarily concerned with

sustainability

World-class employers go beyond filling hiring quotas to achieve diversity. They see diversity as a means to

tap their diverse workforce in order to create opportunities for performance gains

Carol understands that when building a team, one must consider the mix of skills, experiences, backgrounds, and personalities of the team members. Carol understands the importance of managing

team diversity

Brenda is an accountant, Cindy is an engineer, and Doug is a financial planner. What do they most likely have in common?

technical skills

At Conglomerate Inc., employees have expressed frustration because they often feel confused when they receive orders from multiple managers. The company might benefit from implanting a system that incorporates

the unity of command principle

Which of the following strategies would best illustrate the scientific management principle of hiring the right workers for the job?

using aptitude and skills as a part of the hiring process.

Netflix ABC Video is concerned about the increasing cost of postage in the DVD-by-mail branch of its business. What is the best course of action management can take in this context to minimize or solve the problem?

utilize management science