Exam 2 Organizational Behavior
At IBM, the promotion and effective management of diversity is considered:
A key business priority
Acme Corporation sales associates are generally attractive Caucasian college age men and women. Individuals who work in the stock room unpacking and readying clothing for displays are young, Asian and African American employees. This scenario suggests that Acme may need to examine their recruiting efforts to address __________ diversity in their stores.
Age and Race
Allan is a member of a union. The supervisor at the firm where he works gave Allan a three-day suspension for not wearing his protective shoes on the manufacturing floor of his firm. Allan appealed the suspension and the company's plant manager refused to rescind the suspension. The union wants to appeal this decision to a neutral third party for a ruling. What procedure does the union want to utilize?
Arbitration
Nicholas is the production manager for a manufacturing firm. He has two supervisors who are experiencing conflict with each other based upon personality differences. Nicholas should have held a meeting last week to discuss next year's budget but cancelled it because the two supervisors had a verbal confrontation on the shop floor the previous day. What conflict handling style is Nicholas demonstrating?
Avoidance
Which of the following is an instrumental value?
Clean
Mike listens carefully to the exchanges between team members during meetings and is particularly adept at using humor to lighten any tense situations that arise between team members because of those exchanges. Mike plays the
Communicator Role
Georgio just returned from a meeting where his boss informed everyone of the new procedures to use in requesting reimbursement for travel. Georgio says, "I just figured out how to fill the other one out and now they are changing things. Oh, well, what are you going to do?" This is what kind of a reaction to change?
Compliance
Which conflict handling style is indicated by an individual who says, "Maybe we can both agree to give in a little."?
Compromise
The _____________ role in a team creates deadlines for the team, schedules production, and sequences tasks.
Contractor
The values, beliefs, and customs that exist in a society is
Culture
Gordon is not focused on his work but has a great deal of energy. He is most likely to be
Distracted at work
Rather than using the term diversity, Salesforce uses
Equality
Mark has been the teachers' union representative for contract negotiations for the past five contracts. Today the school district presented a counterproposal in which they requested that teachers make a minimal contribution for their healthcare premiums. The expiring contract makes the school district entirely responsible for the premiums. Mark is outraged. He throws the proposal given him on the floor and yells at the school district representative as he exits the negotiation room. "This is a pure and simple insult to my members, and I will not sit at a table with anyone who treats them so poorly." Mark is committing what negotiation mistake?
Getting overly emotional
*Which of these is an example of the "creating a sense of urgency" step of culture change?
IBM's crisis and loss of marketshare.
Omar is sitting at his computer writing his organizational behavior term paper using Internet research while he emails his friends and watches the NFL Thursday night football game. His phone just rang and now he is also talking to his girlfriend. Omar is likely experiencing
Information Overload
Happiness at work can be enhanced by which of the following strategies?
Knowing yourself and what you want from the job
Marta has been a part-time faculty member at the university for nine years. She has been teaching two to three writing courses a semester. Last month, the dean held a meeting where he announced that next academic year, part-time instructors would be limited to teaching only two classes during the entire year. Marta is very upset and tells her husband, "I may look into teaching at the community college next year, but don't let anyone at the university know." This is an example of which kind of change reaction?
Passive Resistance
Hank is part of a team doing engineering design on a new hybrid automobile. Hank's team has completed designing the vehicle. His team is now ready to hand off to another team who will be dealing with_____________ tasks.
Production
When the influence target does not wish to comply with the request and either passively or actively repels the influence attempt, they are exhibiting
Resistance
Which of the following recommendations might you give to a friend regarding ways to deal with late coworkers?
Reward timeliness by verbally recognizing those who arrive on time
Jared is a member of the engineering department in the manufacturing firm and also serves on the Strategy 2015 team, which is crafting an engineering strategy for the firm's future. He has a "Do not miss" meeting in the engineering department scheduled for Wednesday at 8 a.m. and just received an urgent email about a "Can't miss" meeting for the strategy group at 8:15 a.m. Wednesday morning. Jared is experiencing
Role Conflict
Which of the following is an example of intrapersonal conflict?
Role Conflict
Which of the following statements about work attitudes is accurate?
Role ambiguity can lead to job dissatisfaction
Early experiences are important influences over dominant values. If Sharon was raised by an uncaring aunt because her parents had both died when she was ten, she most likely would see what value as central to her life?
Security
The professor announced the first day of class: "Students are not good at meeting deadlines. I guarantee you that someone will email me the day after a due date and ask if I will accept a paper for partial credit." Yesterday the first paper was due in the professor's class. She just checked her email and a student inquired whether the paper could be turned in for partial credit today. This is an example of
Self fulfilling prophecy
The car was traveling very slowly on the highway in front of Ned. He turned to Sally and said, "This is ridiculous, we are never going to get there on time. That must be a woman driver in front of us!" Ned is engaging in
Sterotyping
Jennifer has been very emphatic in her comments supporting the new addition to the product line. Christopher has been equally spirited in his opposition to the new item. Gordon and Antonio seem to be leaning to Jennifer's perspective while Marques supports Christopher. The discussion about the product has consumed the last hour of the meeting of the marketing group. At what stage of Tuckman's model does this group seem to be functioning?
Storming
Jennifer strongly dislikes her next-door neighbors, yet every time she sees them, she stops to pleasantly chat with them for a few moments. Jennifer is engaging in
Surface acting
*What was the "culture clash heard around the world"?
The merger of Daimler-Benz and Chrysler
Which of the following statements is true of organizational commitment?
There is very little overlap with job satisfaction
Which of the following statements is true with regard to steps in effecting successful cultural change?
Thoughtfully developed, well administered training programs help establish new corporate norms of behavior.
Which of the following laws prohibits discrimination based on race, color, sex or national origin?
Title VII of the Civil Rights Act
Anita seems to take life as it comes. When the refrigerator and washing machine broke down in the same day flooding the kitchen, she laughed it off saying, "It could always be worse." She then went and called the appliance repair service. Anita has a _________________ personality.
Type B
Making sure that organizational members are ready for and receptive to change is what step of the Lewin model?
Unfreeze
Brokering power in a social network means you
You can introduce people to each other.
Collective efficacy refers to
a group's perception of its ability to perform well
The glass ceiling
an invisible limit on women's climb up the occupational ladder
Process loss refers to
any aspect of group interaction that inhibits group functioning
Companies track employee work attitudes through
attitude surveys.
Which conflict handling style is indicated by an individual who says, "I don't really care if we work this out"?
avoidance
Compliance refers to
behaviors exhibiting strict adherence to the rules and regulations of the organization
The use of client lists by advertisers and businesses to promote goods and services is an example of the _____________ influence tactic. And, it works!
coalition
A diverse work team is more likely to
come up with novel solutions to a problem
Person-job fit is the
compatibility between individuals and the job or tasks that they perform at work
Mike was playing video games. His mother came downstairs and said, "Mike, your room is a mess. I want you to go upstairs right now and clean it up or you will not be able to go out on Saturday." Mike wanted to finish his game but saved it instead and went to clean his room. Mike has responded to Mom's influence attempt with
compliance
High self-monitors
concerned about how they are perceived by others and will actually change their behavior in order to fit different situations
Empathy is to agreeableness as sociability is to ______________.
conscientiousness
Challenge stressors refer to
demands and circumstances that cause stress but also promote individual growth.
Genuine acting is
displaying emotions in alignment with your emotions.
If employees think that their organization is overly driven by politics
employees work worse on their jobs
The tendency to avoid a critical evaluation of ideas that the group favors is called
groupthink
Role overload refers to
having insufficient time and resources to complete a job
Jennifer complains to her friends every Friday night about the stresses and hassles of her job. Each week she tells them she is going to leave her company even though she has been working there for five years. Jennifer is likely to be
high in neuroticism
The value of the resource is its
importance
The success of the culture change effort may be ________ by developing new rituals, symbols, and stories.
increased
Access to specific knowledge is _______________ power.
information
If one looks at the number of studies conducted on attitudes, which of the following seems to be the most important?
job satisfaction
A number of weight loss products advertised on television feature doctors who note the safety and effectiveness of the product. This approach to convincing viewers to purchase the product is an example of the _______________ influence tactic.
legitimating
A Type B personality displays which of the following characteristics?
logical decision making
In cultures high in power distance
managers are believed to be more powerful and deserving of respect.
Lauren takes a personality survey and finds she strongly exhibits the trait of agreeableness. She might be described as being
nice, tolerant, sensitive and kind.
Intergroup conflict
occurs between two departments
Which of the following statements regarding reasons employees resist change is correct?
people with a negative self-concept view change as an opportunity
referent power
power that comes from subordinates' and coworkers' respect, admiration, and loyalty
To create a culture change at an organization, a common practice is to
remove the CEO and/or other top managers.
The ability to grant an increase in pay, a perk, or an attractive job assignment is ___________ power.
reward
Role conflict, role ambiguity, organizational politics, and job insecurity are indicators of
stress at work
Hindrance stressors refer to
stressors that detract from personal goals and prevent personal growth.
Which of the following is NOT a root cause of conflict in the workplace?
task satisfaction
How does a group differ from a team?
teams have a common goal, groups just identify themselves as being together
Stress is
the body's response to an environmental demand.
Research on relationships at work indicates
the development of a trust-based relationship with the manager is related to organizational commitment
Job satisfaction refers to
the feeling people have toward their jobs
The decision-making technique designed to help with group decision making by ensuring that all members participate fully is
the nominal group technique.
Mediation refers to
the process where a third party enters the situation with the goal of assisting the parties to reach an agreement
social loafing
the tendency for people in a group to exert less effort when pooling their efforts toward attaining a common goal than when individually accountable
Self-enhancement bias is
the tendency to overestimate our performance and capabilities and see ourselves in a more positive light than others see us
Stereotypes
widely held beliefs that people have certain characteristics because of their membership in a particular group
Which of the following factors has been shown to be a cause of HIGH levels of absenteeism in a firm?
work-life balance issues